20090602_tuff web briefing
TRANSCRIPT
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Of TUFFOf TUFF
The Forum of TrustThe Forum of Trust
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What is TUFF and What is itsWhat is TUFF and What is its
Role?Role?
How is TUFF Organised to Provide services toHow is TUFF Organised to Provide services toMembers on a day to day basis?Members on a day to day basis?
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What Does TUFF Do For Member Companies?
Provide a centre of expertise for telecommunication fraud professionals& fraud analysts
fraud to be shared across the industry
Provide contact lists of key personnel within the telecommunicationrau arena o ena e spee y an me y con ac on rau ssues
Provide opportunities for fraud training on a peer to peer basis
Provide secretariat support for specialist working groups to enablethem to address specific fraud and security related issues
Provide o ortunities for networkin between fraud and securitProfessional within the telecom industry and beyond
Provide an industry point of contact for law enforcement and other
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A discussion forum for members and similar mindedA discussion forum for members and similar mindedorganisations both w ithin the United Kingdom andorganisations both w ithin the United Kingdom and
overseas in order to promoteoverseas in order to promotean o en and coan o en and co--o erative environment betweeno erative environment between
industry professionals on matters of crime and fraudindustry professionals on matters of crime and fraud
o co ect ve y r ve ow n rauo co ect ve y r ve own rau -- e e ecommun cat onse e ecommun cat onsUnited Kingdom Fraud Forum is a forum for the exchange ofUnited Kingdom Fraud Forum is a forum for the exchange of
information and the promotion of a united effort againstinformation and the promotion of a united effort againsttelecommunications fraud. The forum will seektelecommunications fraud. The forum will seek
representation and participation from all sectors of therepresentation and participation from all sectors of theTelecommunications Industr .Telecommunications Industr .
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TUFF is a legal entityTUFF is a legal entity
GuaranteeGuarantee
Company House Registration Number 4018260Company House Registration Number 4018260
TUFF is also an AntiTUFF is also an Anti--Fraud Specified OrganisationFraud Specified Organisation
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ORGANISATIONORGANISATION
TUFFBOARD OF DIRECTORS
TUFF
INFORMATION SHARING
TRAINING
DATA COMMS GROUP
INTERESTGROUPS
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ELECTED FROM MEMBER COMPANIES AND APPROVED ANNUALLY
CHAIRMAN ROTATES ANNUALLY
MEETS ON AVERAGE 6 TIMES PER YEAR
PROVIDES GUIDANCE AND STATEGIC OVERVIEW ONTUFF AIMS & OBJECTIVES
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TUFF
Earl Gardiner, Head of Fraud, IP Abuse &
Worldwide
, ,
Nigel M illson-Crane, International Security Group, VerizonBusiness
Fergus Nugent, Fraud Manager, Talk Talk Group
Andreas Manolis, Head of Fraud & Revenue Assurance, T-Mobile (UK) Ltd
Pat Turner, FMS Manager, Virgin Media
Nigel Sm ith, Head of Fraud & Security, Colt Telecoms
osa n c , rau na ys , ngs on ommun ca ons
Jack Wraith MBE CEO TUFF
Robert Mcgregor, International Security Group, VerizonBusiness
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Jack Wraith MBE
TUFFGENERAL OFFICE
FinanceMaggie Bohan
Office ManagerNevilline Barretto
CONTACT POINT FOR ALL ENQUIRIES FROM MEMBER COMPANIES
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MANAGEMENT OF WEBSITE
MAINTAINANCE OF DISTRIBUTION/ CONTACT LISTS
FILTER FOR INFORMATION/ INTELLIGENCE EXCHANGE
ORGANISATION OF MEETINGS AND TAKING OF MINUTES
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INFORMATION SHARING
TUFF operate a number of information sharing
TUFF Information Exchange
TUFF Information Exchange on Ex Employees Database
TUFF acts as cascading organisation for other agencies andorganisations
TUFF Cross-Industry Intelligence Sharing
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TUFF Information ExchangePr imari l based on the an one can ask a uestion r inci le
TUFF acts as casca ing organisation or mem ers w o eit er o erinformation (suspect numbers, persons etc) or request information.
TUFF receive and vet requests/ information and then send this out tomember companies for their action/ information. Follow-up is then
done on a one-to-one basis under normal DPA rocedures.
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INFORMATION SHARING
TUFF acts as cascading organisation for other agencies and
(SOCA, POLICE,SECURITY SERVICES ETC)
TUFF is also an Anti-Fraud S ecified Or anisation
As described in The Serious Crime Act 2007
In addition TUFF has established a sin le oint w ith a number of other agencies/ organisations such as Dun & Bradstreet, other FraudForums, National Fraud Authority etc, whereby information can be
professionals. This includes information from other ForaThis is normally done via email to set distribution points w ithin
.
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INFORMATION SHARING
information under the protection of Intelligenceexchange which is normally done using the protocolsestablished in the UK National Intelligence Model (NIM).
ac s as a cu -ou n ese c rcums ance oensure the sensitivities of the information being
.
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INFORMATION SHARING
TUFF Participates in the following Forums:
ommun ca ons r me ra egy roupACPO DCG - Co ChairsCommunication Industry LEA Liaison Group - ChairsRetail Crime ForumMICAF - ChairsThe Fraud Advisory PanelNational Fraud AuthorityAustralasian Telecommunications Fraud & Risk Association
London Fraud ForumEURIM The European Information Society Group
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TRAINING
TUFF training opportunities are designed to reflect the w ide.
cover basic to advanced levels of know ledge.
TUFF training divides into the follow ing distinct areas:
Accreditation Trainin
Vocational Qualification Training
Specialised Skills Training
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TRAINING
TUFF Accreditation Training is a CD-ROM based trainingpackage which is aimed at new starters w ithin the Industry. It
modules
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TRAINING
Accreditation Training Modules
History & basics of Telephony
Prevention, Detection, Investigat ion & Lim itation of Fraud
Types & Impact of Telecoms Fraud
The Role of The Fraud Analyst
Fraud Management Systems & Processes
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TRAINING
Vocational Qualification Training
TUFF VQ is a course of study which is aimed at developing thes i set t at is norma y oun in mi e to senior managers
w ithin the Fraud area of telecoms.
It aims to draw on both experience and skil ls alreadydeveloped and give students the ability to demonstrate their
understandin of their role in the mana ement chain.
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TRAINING
Vocational Qualification Training
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TRAINING
Vocational Qualification Training
Students attend a series of workshop based activities which
1. Legis lation
2. Analysis and Information Management
. rau epar men rgan sa on
4. Report Writing and Recording of Evidence
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TRAINING
Specialised Skills Training
TUFF, on behalf of members, is often better placed to.
required basis and covers such specialist areas as:
Courtroom Skills
Witness Statement Writing
Such training is done by recognised experts and.
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General Training
TUFF hold a number of members training days each year.Normally quarterly at w hich members can be briefed on the
latest techniques and processes as well as providing anopportunity for networking w ith fellow fraud and security
rofessionals.
This also provides members themselves w ith the opportunity
groups. The training often takes the form of workshop basedactivity.
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Industry Police & Government Collaboration
Information Sharing
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ASSOCIATION OF CHIEF POLICE OFFICERS
DATA COMMS GROUP
ACPO DATA COMMS GROUP
The group are responsible for the management of the strategic
and will provide the conduit whereby matters of common concern can beaddressed and actioned between these two groupings.
The group will act by consensus and will, where possible, put in placeproce ures, w c w en ance e wor ng re a ons ps e ween eindustry and law enforcement agencies.
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TUFFTUFF TUFFTUFF
SENSE OFSENSE OF
THE FRAUDTHE FRAUD
SENSE OFSENSE OF
THE FRAUDTHE FRAUDJIGSAW!JIGSAW! JIGSAW!JIGSAW!
For Details of Membership Contact [email protected]