2008-2009 E-Learning Strategy This e-Learning strategies purpose is to support the creation of a winning performance culture through increased learning opportunities for all staff via e-learning resources. This directly supports <X Company’s> ‘People Objective’ as stated in the Medium Term Plan (MTP). In order to support the creation of a Winning Performance Culture, our aim in 3 years is to:

Build and roll out an e-learning curriculum Build internal e-learning development capabilities Streamline process and procedures around our learning platform

This document outlines the e-Learning implementation plan for 2008 - 2009.

Current State of e-Learning at <X Company> At present <X Company> sources all e-learning content from 3rd party providers and developers. There is no in-house e-learning development or maintenance capability. All employees have access to an LMS which has been in use since 2003. In 2007, 500 employees purchased licences to the Global Catalogues on LMS, giving them access to over 2000 soft skill and desktop application courses. Although approximately one third of all employees have access to the Global Catalogue, the usage rate of these online courses is only 28%. The usage rate measures both accessed and completed online courses.

Barriers Some of the potential barriers that have been considered in writing this strategy document include:

Lack of promotion of e-Learning tools Lack of adequate systems/technologies Lack of time to complete online learning Lack of knowledge how to use the LMS and other e-Learning tools

2008 - 2009 The initiatives outlined below aim to address the above barriers. The implementation of these initiatives combined with and the creation of a sound communications plan will endeavour to increase the awareness and usage of current e-Learning tools at <X Company>.

e-learning Framework

Project Dione

- New technologies - E-learning curriculum - Skillsoft

Goals • Increase usage of Skillsoft licenses to 90% within 18 months • Build an e-learning curriculum covering soft skills and desktop training for

all employees • Integrate Skillsoft content into L&D projects and offerings, creating a true

blended L&D strategy.

Key Targets: D1. Create process for allocation and tracking of Skillsoft licenses D2. Develop catalogue of structured / targeted programs using Skillsoft content (custom e-certifications) D3. Create blended kits and competency maps to integrate Skillsoft content into L&D projects and courses D4. Re launch Books 24/7 as Virtual Library D5. Introduce Leadership Development Channel and Exec Summaries as mgmt development option for Talent group.

Project Dione Key Target D1 Create process for the allocation and tracking of Skillsoft licenses Needs to encompass

• Order form for Skillsoft licenses • Calendar with key dates (order, allocation, renewal etc) • DB with records of order, allocation etc • Price / content packages available • In line with global commitments

Outputs • Yearly process flow chart outlining how / when order, allocation, expiry etc occurs and

who does what • Order form for Bus to order Skillsoft licenses • Key dates FAQ / calendar for admin and put up on Wavelength • DB – in Excel to track purchase, renewal, payments etc.

Timeline

Project Dione Key Target D2 Develop catalogue of structured and/or targeted programs using Skillsoft content Needs to encompass

• Offer accredited courses (DFM, CPA, AIPM etc) • Bundle existing courses into “programs” and offer them as e-Certificates • Increase awareness within L&D of different Skillsoft courses – use for

consulting/projects • Marketing plan for next 12 months • Collateral for intranet

Outputs • Survey current users to get base data on what works and what doesn’t – use data in

design of e-Certs • Map all Skillsoft courses, group into topics, create e-Certs in ILC • Develop comms plan for e-L, e-Certs, accreditations • Create FAQs for e-Certs and accreditations – put up on intranet • Go through different options available with L&D team • Create e-L “Welcome” kits for new users with FAQs and key things they should know /

do re e-L

Timeline

Project Dione Key Target D3 Create blended kits and competency maps to integrate Skillsoft content into L&D projects and

courses Needs to encompass

• Map current courses to complement content in Skillsoft • Other resources could also be included such as websites, self study workbooks and

checklists • Blended Learning Toolkit for courses or knowledge areas • Awareness within L&D of Skillsoft content and for HRMs • Skill gaps identified by HRMs • Competencies in PRIDE matched to Skillsoft

Outputs • Map of all Skillsoft courses – grouped by topic

• Map of courses by topic • Match / blend courses with Skillsoft as pre or post work – choose 1 or 2 courses as

pilots • Get input from L&D Specialists to ensure the list includes resources are mapped to

business requirements/objectives • Source online courses, books and other resources to include in the toolkit • Take L&D through Skillsoft content map, type of content and how we can use it –

teach how we can blend • Create competency map (PRIDE, HRMs) that links to Skillsoft and our courses • Create FAQ for L&D of how to blend courses • Create collateral for users re how to use blended courses etc

Timeline

Project Dione Key Target D4 Re launch Books 24/7 as Virtual Library Needs to encompass

• Re brand Books 24/7 as “<>” • Regular updates / info blasts to users (existing and new) • Marketing plan • Collateral for intranet • Explore the possibility of creating multiple lists based on job roles, business units, hot

topics

Outputs • Marketing plan that includes re-launch and ongoing exposure for Books 24/7

• Blend books into f2f courses or projects as resources – talk to Skillsoft re corporate folders etc

• Talk to Skillsoft re what customization options we have with Books 24/7 – site branding, folders etc

• Process for licenses • FAQs and info page on intranet – spotlight for book of month, recommendations etc

Timeline

Project Dione Key Target D5 Introduce ‘Leadership Development Channel’ and ‘Exec Summaries’ as a management development

option for Talent group Needs to encompass

• Process for allocating licenses • Tracking allocations • Reporting on usage • Marketing – targeted to Talent group to increase and continue usage • Collateral to support usage

Outputs • Create spreadsheet to track allocation

• Set pilot group up • Source marketing collateral – send to users, put info on intranet • Monthly usage reports – target marketing/support based on this info.

Timeline

Project Jupiter

- Development - Consulting

Goals • Introduce e-learning development. Start building modules internally

efficiently and at lower cost then going external. By end of June 2009 develop at least 2 modules in-house

• Lay foundations (framework and processes) for internal development. Have process maps and guidelines

• Integrate e-learning development as another service offered by L&D. Market services, products and capabilities.

Key Targets: J1. Create e-learning design standards for consistency and Q&A J2. Create e-learning development process map for effective project management J3. Create Lectora templates for rapid development J4. Secure e-learning development work – revenue generation for L&D J5. Promote e-learning development to the business

Project Jupiter Key Target J1 Create e-learning design standards for consistency and Q&A Needs to encompass

• Internal design standards for rapid, custom, off shelf development • Standards required of external vendor developed modules • Interface, interactivity and instructional design standards • Integration with LMS requirements

Outputs • Internal design standards document

• External design standards document • Checklist for Q&A • Checklist for development

Timeline

Project Jupiter Key Target J2 Create e-learning development process map for effective project management Needs to encompass

• Internal development process for e-learning including phases, stakeholder involvement, key outputs, milestones etc.

• Stakeholder involvement map • Our requirements for externally developed projects – what phases we need etc.

Outputs • Internal development process map

• External development process map • Stakeholder involvement map

Timeline

Project Jupiter Key Target J3 Create Lectora templates Needs to encompass

• Flexible templates for different purposes: page turners, info blasts, products, scenario based – 3 or 4 basic templates.

• Assessment – tested with LMS • Tracking / book marking • Video and audio compatibility • Branded – colours, logo , font

Outputs • 4 basic templates: page turner, PT with assessment, scenario branching and info

blast. • Readme for usage of templates • Marketing blurb for each template type • Demo version of each type

Timeline

Project Jupiter Key Target J4 Secure e-learning development work Needs to encompass

• Talk to HRM’s and Bus re new e-L development capabilities • Talk to L&D and explain different development options • Scope projects, proposals • Start building e-L modules – promote.

Outputs • Offerings map with what we can produce, costs, timeframes etc

• Demos – fully functional w menu, interactivity, media and assessments • Info session with L&D – inform, build awareness • Secure 1 project by end of 2008 – build, test, deploy and market

Timeline

Project Jupiter Key Target J5 Promote e-L development to business Needs to encompass

• Increase visibility of L&D’s e-L development capabilities • Promote our successes / benefits • Comms plan with HRM’s on new capabilities, news etc

Outputs • Meeting with key people across business to promote e-L development

• Update info on intranet re services, examples etc. • Demos, updates, news for HRMs

Timeline

Project Callisto

- ILC streamline - L&D processes

Goals • Increase service levels, visibility and usage of LMS.

Implement an issue management process to track, monitor, escalate, report and resolve ILC issues within SLA standards.

• Structured workflow

Create a SLA framework to regulate and standardize LMS helpdesk services

• Clear accountabilities and responsibilities with re to LMS

Map team and individual responsibilities within L&D to maintain LMS customer service.

• Increase usage of LMS by exploring use of different aspects of LMS within

learning programs.

Key Targets: C1. Create SLA for LMS and work within 80% C2. Re define processes around LMS admin C3. Implement structured issue management system in line with IT C4. Explore use of certifications, learning plans, collaboration, custom reporting within LMS.

Project Callisto Key Target C1 Create SLA (Service Level Agreement) for LMS and work within

80% target Needs to encompass

• Integration with IT SLA framework • Alignment with global SLA framework • Call logging process • Escalation process and timeframes • Awareness within L&D and rest business –

responsibilities etc.

Outputs • Meeting with IT to draft SLA • Ascertain what framework used at <> • SLA document • Education of L&D re new framework • Awareness to LMS users via LMS Help page,

intranet and FYI

Timeline

Project Callisto Key Target C2 Re-define processes around LMS admin Needs to encompass

• Map all tasks and areas of LMS • Shared mailbox • Course admin (pre, post) done by L&D and BU

trainers • Creation of new accounts (process, notification

and monitoring) • Close accounts (same above) • Compliance reporting – automation • Templates for LMS services

Outputs • Reviewed and updated LMS task manual

• Checklist of shared mailbox tasks for L&D • Checklist of LMS course admin • Automation of new accounts / process • Automation of closed accounts / process

Timeline

Project Callisto Key Target C3 Implement structured issue management system in line with SLA Needs to encompass

• Call logging procedure • Escalation procedure • FAQs to lower help desk calls • Reporting requirements – when, how, what stats

we’ll be monitoring etc. • Task / responsibility map for L&D

Outputs • Call logging map / flow chart

• Escalation map / flow chart • FAQ document (intranet and LMS) • Task / responsibility map for L&D

Timeline

Project Callisto Key Target C4 – Explore use of certifications, learning plans, collaboration and

custom reporting as ways of increasing and maximising LMS usage.

Needs to encompass

• Certifications for compliance and non compliance areas

• Learning plans – formal and informal offerings, blended into existing courses

• Collaboration tools – blend into existing courses • Custom report access –setup, templates and

access

Outputs • Certifications for all compliance modules – automated renewal

• Educate L&D on difference between certs, learning plans and courses

• Look at existing courses and find 1 to blend into learning plan

• My mentor – look into collaboration – create learning community

• Look at basic reports and access levels – if all ok create How To doc

Timeline