2005 mission critical survey -...
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Survey Report
IDC Quantitative Research GroupOctober, 2005
2005 Mission Critical Survey
October, 2005
ContentsContents
About This SurveyObjectives and MethodologyKey Research Areas
– Operating Systems– Application Platform– Web Services and SOA– Application Server
Respondent ProfilesAppendix (Remaining Survey Questions)
About This Survey ReportAbout This Survey ReportMicrosoft contracted IDC’s Quantitative Research Group to conduct a survey of Information Technology (IT) organizations to assess the state of current practices towards mission critical applications. This presentation contains the weighted results of this survey.IDC disclaims all warranties, expressed or implied, of the fitness of results for a particular purpose. These data should not be deemed as an IDC endorsement of any product or service, nor should theybe taken to represent actual or implied IDC market share, forecast, industry average, or opinion. This slide deck, in its entirety, may be shared with Microsoft business partners, clients and prospects.This slide deck must be used as a whole. Individual slides, graphics or statistics cannot be quoted separately or taken out of context.This slide deck may be provided to the press as background information only. Excerpts from this report may not be republished, redistributed or otherwise made available by the press without prior written consent of IDC.
Objectives and MethodologyObjectivesObjectives and MethodologyObjectives
The primary objectives of the study was to assess:What types of mission critical applications are in use
– “Mission critical application” was left to the assessment of therespondent based on their knowledge of their company’s application portfolio, although email was excluded from possiblechoices
What software platforms are used to build mission critical applicationsWhat operating environments are used to host mission critical applicationsThe preferred provider for key components of the application platform such as application server, web services / SOA software, message queuing software, and other software categoriesOther important information relevant to mission critical applications such as role of standards and criteria for evaluating solutions
Objectives and MethodologySurvey DesignObjectives and MethodologySurvey Design
Survey questions were grouped into the following categoriesScreeningCompany/respondent profileCompany-wide platform and operating environmentCurrent primary projectStandardsVendor Satisfaction
Objectives and MethodologySampling/Screening CriteriaObjectives and MethodologySampling/Screening Criteria
Respondents were screened and interviewed via telephoneThe following sampling/screening criteria were followed:
Company size equal/greater than 1,000 employeesRespondent must be IT decision maker, developer, or architectRespondent must be engaged in more than one software development activityRespondent must play leading role in integration or new software developmentAnalyst or market research firms and IT providers were not surveyed
Objectives and MethodologySurvey Terminology and DefinitionsObjectives and MethodologySurvey Terminology and Definitions
Key Definitions used in the Mission Critical Survey (verbatim from the survey instrument)
Mission critical Applications– “Business applications, excluding email, that would bring your
company to a stop if they were not running. Mission critical applications are typically supported and managed by a central ITstaff. Examples of such applications are airline reservation systems and order processing for a retail store chain.”
Application Technology Platform– “The platform on which you build applications and application
suites. Examples include J2EE, Microsoft .NET. Mainframes, and others.”
Web Services– “…components which use SOAP, WSDL, UDDI, or other WS*
standards.”Service Oriented Architecture
– “Software topology where an application is built of programmatically accessible ‘black box’ business components, called services, and clients act as consumers of those services.”
Objectives and MethodologySurvey Terminology and DefinitionsObjectives and MethodologySurvey Terminology and Definitions
Key Respondent Role Definitions used in the Mission Critical SurveyIT Decision Maker
– “Works in IT and has significant decision making authority related to technology purchases and operations”
Developer– “Works in the IT department with main responsibility to create
software applications”Architect
– “Main responsibility is designing, specifying, or architecting applications”
Objectives and MethodologyQuotas, Weighting, and Confidence LimitsObjectives and MethodologyQuotas, Weighting, and Confidence Limits
QuotasWorldwide quota metRegional quotas metCountry quotas met with exception of Canada (surveys in India still in process)
WeightingObservations are weighted at the country levelA country weight is its proportion of IT spending relative to the total IT spending of the 9 countries where surveys occurred
Confidence LimitsWorldwide 95% Confidence limits (n=1,750) is +/- 2.3%Regional Segment 95% confidence limits (n=500-600) is +/- 4.0%Country 95% confidence limits (n=200) is +/-7.0%
Objectives and MethodologyMinimum Quotas and CompletesObjectives and MethodologyMinimum Quotas and Completes
Geography (Quota) IT Decision Maker Developer Architect Total (Quota)
United States (100) 174 145 136 455 (350)
Canada (30) 28 9 8 45 (150)
NA Segment (130) 202 154 144 500 (500)
Germany (50) 104 55 50 209 (200)
France (50) 103 52 47 202 (200)
United Kingdom (50) 100 49 51 200 (200)
Europe Segment (150) 307 156 148 611 (600)
Japan (50) 93 53 54 200 (200)
China (50) 75 53 72 200 (200)
South Korea (50) 61 74 65 200 (200)
India (50) 91 67 49 207 (200)
Asia Segment (200) 320 247 240 807 (600)
Total (430) 829 557 532 1,918 (1,700)
Application Platform AnalysisApplication Platform AnalysisApplication Platform Environment
Q1: Company approach to technologyQ3: Mission critical application typesQ5: Mission critical application distribution across OSQ7: Current application platforms in useQ8: Current primary application platformQ9: Future primary application platformQ10: Current primary vendor for application platformQ11: Future primary vendor for application platform
Company Approach to Technology Worldwide and Regional SegmentsCompany Approach to Technology Worldwide and Regional Segments
4.6%
18.5%
11.5%
11.9%
35.9%
21.4%
39.5%
34.9%
55.5%
59.3%
48.7%
52.1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Asia Segment
Europe Segment
NA Segment
Worldwide
Percent of Respondents
Cutting Edge Aggressive Conservative
Q1: How would you characterize your company’s approach to technology development?
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Mission Critical Application TypesWorldwideMission Critical Application TypesWorldwide
20.5%
20.7%
36.3%
41.9%
45.2%
47.3%
47.3%
47.7%
50.6%
54.2%
55.6%
56.3%
72.3%
75.5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
PSA
SFA
DSS
SCM
Project Mgmt & Logistics
CRM
Customer Web Application
HRM
DWH/BI
EAI
Txn Processing
ERP
Accounting & Finance
Percent of Respondents - Worldwide
Q3: Which of the following application types does your company consider to be mission-critical? (Multiple response)
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Mission Critical Application Types NA SegmentMission Critical Application Types NA Segment
22.6%
24.8%
46.9%
42.8%
60.7%
54.9%
59.5%
54.1%
58.0%
67.2%
66.3%
60.1%
77.9%
83.4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
PSA
SFA
DSS
SCM
Project Mgmt & Logistics
CRM
Customer Web Application
HRM
DWH/BI
EAI
Txn Processing
ERP
Accounting & Finance
Percent of Respondents - NA Segment
Q3: Which of the following application types does your company consider to be mission-critical? (Multiple response)
Source: 2005 Mission Critical Survey, weighted data, N=500
Mission Critical Application TypesEurope SegmentMission Critical Application TypesEurope Segment
23.8%
14.1%
25.9%
41.2%
45.4%
45.0%
39.5%
51.6%
43.4%
52.1%
42.6%
49.6%
72.9%
81.2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
PSA
SFA
DSS
SCM
Project Mgmt & Logistics
CRM
Customer Web Application
HRM
DWH/BI
EAI
Txn Processing
ERP
Accounting & Finance
Percent of Respondents - Europe Segment
Q3: Which of the following application types does your company consider to be mission-critical? (Multiple response)
Source: 2005 Mission Critical Survey, weighted data, N=611
Mission Critical Application TypesAsia SegmentMission Critical Application TypesAsia Segment
9.1%
15.7%
18.3%
40.9%
27.5%
28.0%
21.9%
20.9%
40.9%
18.1%
39.9%
51.8%
54.5%
42.7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
PSA
SFA
DSS
SCM
Project Mgmt & Logistics
CRM
Customer Web Application
HRM
DWH/BI
EAI
Txn Processing
ERP
Accounting & Finance
Percent of Respondents - Asia Segment
Q3: Which of the following application types does your company consider to be mission-critical? (Multiple response)
Source: 2005 Mission Critical Survey, weighted data, N=629
Mission Critical Application DistributionWorldwideMission Critical Application DistributionWorldwide
4.5%
4.5%
4.8%
5.4%
7.9%
8.6%
10.8%
11.1%
42.3%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
iSeries
Linux
HP-UX
OS/390 (z/Series)
Other
IBM AIX
Sun Solaris
Unix (unspecified)
Windows Server (2003/2000/NT)
Mean Percent - Worldwide
Q5. What percentage of your mission critical applications run on…?(Multiple response adding to 100%)
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Mission Critical Application Distribution NA SegmentMission Critical Application Distribution NA Segment
5.1%
4.4%
3.8%
8.5%
10.3%
4.1%
6.6%
13.0%
44.2%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
iSeries
Linux
HP-UX
OS/390 (z/Series)
Other
IBM AIX
Sun Solaris
Unix (unspecified)
Windows Server (2003/2000/NT)
Mean Percent - NA Segment
Q5. What percentage of your mission critical applications run on…?(Multiple response adding to 100%)
Source: 2005 Mission Critical Survey, weighted data, N=500
Mission Critical Application Distribution Europe SegmentMission Critical Application Distribution Europe Segment
4.7%
7.0%
3.4%
0.5%
7.6%
6.4%
8.4%
13.6%
48.5%
0% 10% 20% 30% 40% 50%
iSeries
Linux
HP-UX
OS/390 (z/Series)
Other
IBM AIX
Sun Solaris
Unix (unspecified)
Windows Server (2003/2000/NT)
Mean Percent - Europe Segment
Q5. What percentage of your mission critical applications run on…?(Multiple response adding to 100%)
Source: 2005 Mission Critical Survey, weighted data, N=611
Mission Critical Application Distribution Asia SegmentMission Critical Application Distribution Asia Segment
2.5%
1.3%
10.1%
2.4%
0.8%
25.0%
27.2%
2.2%
28.5%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
iSeries
Linux
HP-UX
OS/390 (z/Series)
Other
IBM AIX
Sun Solaris
Unix (unspecified)
Windows Server (2003/2000/NT)
Mean Percent - Asia Segment
Q5. What percentage of your mission critical applications run on…?(Multiple response adding to 100%)
Source: 2005 Mission Critical Survey, weighted data, N=629
Current Application Platforms in UseWorldwideCurrent Application Platforms in UseWorldwide
9.6%
0.7%
0.8%
0.9%
0.9%
1.0%
1.3%
1.3%
1.7%
2.3%
2.9%
3.1%
3.8%
6.4%
7.1%
16.2%
16.8%
25.3%
35.7%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/Refused
Novell/Netware
Cold Fusion
COBOL
Custom Built
VS/Basic
C/C++
Linux
CORBA
My SQL
IBM
SAP
AS/400
Oracle
Unix, HP, Solaris, AIX
Other Microsoft
Mainframe
J2EE or other Java
Microsoft .NET
Percent of Respondents - Worldwide
Q7: What software application platforms do your company’s mission critical applications currently run on? (Multiple response, unprompted)
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Current Application Platforms in Use NA SegmentCurrent Application Platforms in Use NA Segment
7.4%0.8%
1.3%1.2%
1.4%1.4%
1.8%
0.6%2.8%
3.0%2.6%
3.1%
3.7%5.8%
6.2%11.8%
19.7%32.5%
44.0%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/RefusedNovell/Netware
Cold Fusion
COBOLCustom Built
VS/BasicC/C++
LinuxCORBA
My SQL
IBMSAP
AS/400Oracle
Unix, HP, Solaris, AIXOther Microsoft
Mainframe
J2EE or other JavaMicrosoft .NET
Percent of Respondents - NA Segment
Q7: What software application platforms do your company’s mission critical applications currently run on? (Multiple response, unprompted)
Source: 2005 Mission Critical Survey, weighted data, N=500
Current Application Platforms in Use Europe SegmentCurrent Application Platforms in Use Europe Segment
10.1%1.1%
0.0%0.0%
0.7%0.5%
1.0%
3.5%0.3%
2.0%2.7%
4.4%
4.6%6.9%
11.2%21.4%
8.9%15.9%
22.8%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/RefusedNovell/Netware
Cold Fusion
COBOLCustom Built
VS/BasicC/C++
LinuxCORBA
My SQL
IBMSAP
AS/400Oracle
Unix, HP, Solaris, AIXOther Microsoft
Mainframe
J2EE or other JavaMicrosoft .NET
Percent of Respondents - Europe Segment
Q7: What software application platforms do your company’s mission critical applications currently run on? (Multiple response, unprompted)
Source: 2005 Mission Critical Survey, weighted data, N=611
Current Application Platforms in Use Asia SegmentCurrent Application Platforms in Use Asia Segment
16.1%
0.0%
0.6%
1.1%
0.0%
0.4%
0.0%
0.7%
0.2%
0.2%4.1%
1.7%
3.3%
7.8%
4.9%
20.6%
19.7%
17.5%
29.1%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/Refused
Novell/Netware
Cold Fusion
COBOL
Custom Built
VS/Basic
C/C++
Linux
CORBA
My SQL
IBM
SAP
AS/400
Oracle
Unix, HP, Solaris, AIX
Other Microsoft
Mainframe
J2EE or other Java
Microsoft .NET
Percent of Respondents - Asia Segment
Q7: What software application platforms do your company’s mission critical applications currently run on? (Multiple response, unprompted)
Source: 2005 Mission Critical Survey, weighted data, N=629
Current/Future Primary Application PlatformWorldwideCurrent/Future Primary Application PlatformWorldwide
12.0%
0.6%
0.6%
0.7%
0.7%
1.7%
2.2%
2.7%
3.5%
3.7%
11.2%
12.6%
12.7%
21.4%
13.3%
0.4%
0.8%
1.3%
0.5%
1.4%
2.4%
1.5%
3.5%
4.7%
10.5%
6.1%
15.7%
28.6%
0% 5% 10% 15% 20% 25% 30% 35%
Don't Know/Refused
Custom Built
My SQL
Linux
C/C++
IBM
SAP
AS/400
Oracle
Unix, HP, Solaris, AIX
Other Microsoft
Mainframe
J2EE or other Java
Microsoft .NET
Percent of Respondents - Worldwide
Future PlatformCurrent Platform
Q8: Which software application platform does your company currently use for the greatest number of its mission critical applications? (Single response)Q9: Which software application platform do you expect to use the most for developing mission critical applications at your company in the next 2 years? (Single response)
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Current/Future Primary Application Platform NA SegmentCurrent/Future Primary Application Platform NA Segment
11.2%
1.0%
0.6%
0.3%
1.2%
1.4%
2.5%
2.4%
3.4%
3.1%
8.9%
14.1%
15.8%
23.6%
7.9%
0.6%
0.6%
0.9%
0.8%
1.0%
2.4%
1.5%
2.9%
5.1%
9.5%
2.9%
19.6%
33.3%
0% 5% 10% 15% 20% 25% 30% 35%
Don't Know/Refused
Custom Built
My SQL
Linux
C/C++
IBM
SAP
AS/400
Oracle
Unix, HP, Solaris, AIX
Other Microsoft
Mainframe
J2EE or other Java
Microsoft .NET
Percent of Respondents - NA Segment
Future PlatformCurrent Platform
Q8: Which software application platform does your company currently use for the greatest number of its mission critical applications? (Single response)Q9: Which software application platform do you expect to use the most for developing mission critical applications at your company in the next 2 years? (Single response)
Source: 2005 Mission Critical Survey, weighted data, N=500
Current/Future Primary Application Platform Europe SegmentCurrent/Future Primary Application Platform Europe Segment
10.8%
0.3%
1.0%
1.7%
0.4%
1.3%
2.5%
3.6%
2.8%
5.7%
15.4%
7.3%
9.2%
17.4%
14.9%
0.0%
1.5%
3.2%
0.2%
1.2%
3.9%
2.7%
4.9%
5.2%
12.4%
4.9%
11.8%
23.5%
0% 5% 10% 15% 20% 25% 30% 35%
Don't Know/Refused
Custom Built
My SQL
Linux
C/C++
IBM
SAP
AS/400
Oracle
Unix, HP, Solaris, AIX
Other Microsoft
Mainframe
J2EE or other Java
Microsoft .NET
Percent of Respondents - Europe Segment
Future PlatformCurrent Platform
Q8: Which software application platform does your company currently use for the greatest number of its mission critical applications? (Single response)Q9: Which software application platform do you expect to use the most for developing mission critical applications at your company in the next 2 years? (Single response)
Source: 2005 Mission Critical Survey, weighted data, N=611
Current/Future Primary Application Platform Asia SegmentCurrent/Future Primary Application Platform Asia Segment
16.5%
0.0%
0.1%
0.5%
0.0%
3.3%
1.2%
2.6%
5.0%
2.2%
13.4%
16.1%
8.4%
21.0%
26.5%
0.1%
0.4%
0.2%
0.1%
3.0%
0.6%
2.1%
2.8%
2.7%
8.9%
3.8%
10.1%
22.6%
0% 5% 10% 15% 20% 25% 30% 35%
Don't Know/Refused
Custom Built
My SQL
Linux
C/C++
IBM
SAP
AS/400
Oracle
Unix, HP, Solaris, AIX
Other Microsoft
Mainframe
J2EE or other Java
Microsoft .NET
Percent of Respondents - Asia Segment
Future PlatformCurrent Platform
Q8: Which software application platform does your company currently use for the greatest number of its mission critical applications? (Single response)Q9: Which software application platform do you expect to use the most for developing mission critical applications at your company in the next 2 years? (Single response)
Source: 2005 Mission Critical Survey, weighted data, N=629
Current Primary Application Platform VendorWorldwideCurrent Primary Application Platform VendorWorldwide
10.3%
0.8%
0.8%
0.9%
0.9%
0.9%
1.0%
1.1%
4.2%
4.4%
5.2%
7.5%
21.0%
29.1%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/Refused
BEA
Hitachi
Fujitsu
NEC
Siemens
In House/Custom
Dell
Sun
HP
SAP
Oracle
IBM
Microsoft
Percent of Respondents - Worldwide
Q10: What vendor is the primary supplier of the application technology platform company’s largest number of mission critical applications? (Single response, unprompted)
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Current Primary Application Platform Vendor NA SegmentCurrent Primary Application Platform Vendor NA Segment
9.2%
0.8%
0.0%
0.0%
0.0%
1.2%
1.4%
1.1%
5.3%
4.0%
4.9%
6.9%
24.0%
29.2%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/Refused
BEA
Hitachi
Fujitsu
NEC
Siemens
In House/Custom
Dell
Sun
HP
SAP
Oracle
IBM
Microsoft
Percent of Respondents - NA Segment
Q10: What vendor is the primary supplier of the application technology platform company’s largest number of mission critical applications? (Single response, unprompted)
Source: 2005 Mission Critical Survey, weighted data, N=500
Current Primary Application Platform Vendor Europe SegmentCurrent Primary Application Platform Vendor Europe Segment
6.2%
0.8%
0.0%
0.0%
0.3%
1.0%
0.9%
1.5%
2.8%
7.7%
8.3%
7.1%
17.3%
30.1%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/Refused
BEA
Hitachi
Fujitsu
NEC
Siemens
In House/Custom
Dell
Sun
HP
SAP
Oracle
IBM
Microsoft
Percent of Respondents - Europe Segment
Q10: What vendor is the primary supplier of the application technology platform company’s largest number of mission critical applications? (Single response, unprompted)
Source: 2005 Mission Critical Survey, weighted data, N=611
Current Primary Application Platform Vendor Asia SegmentCurrent Primary Application Platform Vendor Asia Segment
19.8%
0.6%
4.6%
4.9%
4.6%
0.0%
0.0%
0.3%
2.8%
1.4%
2.0%
8.9%
18.4%
25.9%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/Refused
BEA
Hitachi
Fujitsu
NEC
Siemens
In House/Custom
Dell
Sun
HP
SAP
Oracle
IBM
Microsoft
Percent of Respondents - Asia Segment
Q10: What vendor is the primary supplier of the application technology platform company’s largest number of mission critical applications? (Single response, unprompted)
Source: 2005 Mission Critical Survey, weighted data, N=629
Future Primary Application Platform Vendor WorldwideFuture Primary Application Platform Vendor Worldwide
14.0%
0.7%
0.7%
0.9%
1.0%
1.9%
3.5%
3.7%
5.5%
7.4%
17.1%
31.3%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/Refused
In House/Custom
BEA
Siemens
Fujitsu
Dell
Sun
HP
SAP
Oracle
IBM
Microsoft
Percent of Respondents - Worldwide
Q11:Which vendor do you expect to use in the next two years as the primary supplier of you application technology platform? (Single response, unprompted)
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Future Primary Application Platform Vendor NA SegmentFuture Primary Application Platform Vendor NA Segment
10.6%
0.0%
0.8%
1.0%
0.0%
2.3%
4.1%
3.8%
5.1%
6.7%
18.5%
34.3%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/Refused
In House/Custom
BEA
Siemens
Fujitsu
Dell
Sun
HP
SAP
Oracle
IBM
Microsoft
Percent of Respondents - NA Segment
Source: 2005 Mission Critical Survey, weighted data, N=500
Q11:Which vendor do you expect to use in the next two years as the primary supplier of you application technology platform? (Single response, unprompted)
Future Primary Application Platform Vendor Europe SegmentFuture Primary Application Platform Vendor Europe Segment
27.00%
3.50%
0.30%
0.00%
4.90%
0.00%
2.40%
1.60%
2.30%
9.70%
17.90%
22.70%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/Refused
In House/Custom
BEA
Siemens
Fujitsu
Dell
Sun
HP
SAP
Oracle
IBM
Microsoft
Percent of Respondents - Europe Segment
Q11:Which vendor do you expect to use in the next two years as the primary supplier of you application technology platform? (Single response, unprompted)
Source: 2005 Mission Critical Survey, weighted data, N=611
Future Primary Application Platform Vendor Asia SegmentFuture Primary Application Platform Vendor Asia SegmentQ11:Which vendor do you expect to use in the next two years as the primary supplier of you application technology platform? (Single response, unprompted)
Source: 2005 Mission Critical Survey, weighted data, N=629
27.00%
3.50%
0.30%
0.00%
4.90%
0.00%
2.40%
1.60%
2.30%
9.70%
17.90%
22.70%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/Refused
In House/Custom
BEA
Siemens
Fujitsu
Dell
Sun
HP
SAP
Oracle
IBM
Microsoft
Percent of Respondents - Europe Segment
Primary Application AnalysisPrimary Application AnalysisPrimary Application Description
Q16: Number of peak concurrent usersQ22: Offshoring of primary projectQ23: Percent of primary project offshoredQ28: Does primary project use an application serverQ29: Main application server usedQ36: Are you working with Web servicesQ37 Vendors used for Web servicesQ38: Are you working with SOAQ39: Vendors used for SOAQ43: Does primary project use messaging or queuingQ44: Messaging or queuing technologies usedQ46: Software used for managing and monitoring applications
Number of Peak Concurrent UsersWorldwide and Regional SegmentsNumber of Peak Concurrent UsersWorldwide and Regional Segments
3.5%
0.5%
0.4%
1.0%
3.6%
0.9%
0.8%
1.4%
2.0%
2.6%
5.3%
3.9%
11.9%
16.5%
21.2%
18.3%
22.0%
14.2%
13.0%
15.0%
19.9%
18.9%
13.1%
15.7%
37.2%
46.4%
46.2%
44.6%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Asia/Pacific
Western Europe
North America
Worldwide
Percent of Respondents
<300300-499500-9991000-999910,000 or moreDon't knowRefused
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Q16: How many end users will use your primary project or application concurrently at peak times?
Offshoring of Primary ProjectWorldwide and Regional SegmentsOffshoring of Primary ProjectWorldwide and Regional Segments
50.2
0
20
40
60
80
100
Asia
Percent of respondents
answering "yes"%
Q22: Is any part of the development or deployment of your primary application offshored?
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Percent of Primary Application OffshoredWorldwide and Regional SegmentsPercent of Primary Application OffshoredWorldwide and Regional Segments
10.8%
0.0%
3.1%
4.7%
7.0%
5.7%
3.1%
9.5%
16.4%
13.9%
3.1%
9.5%
22.6%
20.6%
17.9%
19.8%
19.1%
18.8%
39.8%
28.6%
24.1%
39.9%
33.1%
31.7%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Asia Segment
Europe Segment
NA Segment
Worldwide
Percent of Respondents
1-24%25-49%50-74%75-99%100%Don't Know/Refused
Q23: What percentage (of primary project) was offshored?
Source: 2005 Mission Critical Survey, weighted data, N=458
Primary Project Use of Application ServerWorldwide and Regional SegmentsPrimary Project Use of Application ServerWorldwide and Regional Segments
72.5% 79.2% 79.0% 77.9%
0%10%20%30%40%50%60%70%80%90%
100%
Asia Segment Europe Segment NA Segment Worldwide
Percent of respondents
answering "yes"
Q28: Does your primary project use an application server?
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Main Application Server Used on ProjectWorldwideMain Application Server Used on ProjectWorldwide
4.7%
2.4%
2.8%
3.0%
3.1%
3.9%
12.1%
12.2%
37.0%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Don't Know/Refused
HP
SunOne AS
TomCat
SAP
BEA WebLogic Server
Oracle AS
IBM WebSphere AS
.NET/Windows Server
Percent of Respondents - Worldwide
Q29: What is the main application server for this application?(Read list as necessary)
Source: 2005 Mission Critical Survey, weighted data, N=1,330
Main Application Server Used on Project NA SegmentMain Application Server Used on Project NA Segment
3.5%
2.5%
3.3%
3.1%
2.9%
5.5%
10.4%
11.9%
36.8%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Don't Know/Refused
HP
SunOne AS
TomCat
SAP
BEA WebLogic Server
Oracle AS
IBM WebSphere AS
.NET/Windows Server
Percent of Respondents - NA Segment
Q29: What is the main application server for this application?(Read list as necessary)
Source: 2005 Mission Critical Survey, weighted data, N=395
Main Application Server Used on Project Europe SegmentMain Application Server Used on Project Europe Segment
4.0%
2.6%
3.5%
2.9%
5.6%
2.1%
14.5%
8.5%
36.1%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Don't Know/Refused
HP
SunOne AS
TomCat
SAP
BEA WebLogic Server
Oracle AS
IBM WebSphere AS
.NET/Windows Server
Percent of Respondents - Europe Segment
Q29: What is the main application server for this application?(Read list as necessary)
Source: 2005 Mission Critical Survey, weighted data, N=485
Main Application Server Used on Project Asia SegmentMain Application Server Used on Project Asia Segment
9.9%
2.0%
2.7%
12.0%
18.3%
40.9%
1.9%
0.5%
0.5%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Don't Know/Refused
HP
SunOne AS
TomCat
SAP
BEA WebLogic Server
Oracle AS
IBM WebSphere AS
.NET/Windows Server
Percent of Respondents - Asia Segment
Q29: What is the main application server for this application?(Read list as necessary)
Source: 2005 Mission Critical Survey, weighted data, N=426
Work with Web ServicesWorldwide and Regional SegmentsWork with Web ServicesWorldwide and Regional Segments
31.4% 34.0% 31.5% 32.1%
0%10%20%30%40%50%60%70%80%90%
100%
Asia Segment Europe Segment NA Segment Worldwide
Percent of respondents
answering "yes"
Q36: Are you currently working on any Web services?
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Vendors Used for Web ServicesWorldwideVendors Used for Web ServicesWorldwide
16.2%
1.3%
2.5%
2.7%
2.7%
3.2%
4.5%
7.8%
8.6%
17.3%
35.5%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Don't Know/Refused
Web Methods
Java
Sun
BEA
SAP
Oracle
Open Source
Custom/In-house
IBM
Microsoft
Percent of Respondents - Worldwide
Q37. Which vendor’s software technologies does your company use for Web services(Multiple responses, do not read list of vendors)
Source: 2005 Mission Critical Survey, weighted data, N=650
Vendors Used for Web Services NA SegmentVendors Used for Web Services NA Segment
10.2%
2.4%
4.6%
2.6%
3.3%
3.3%
3.3%
6.8%
12.7%
19.8%
40.5%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Don't Know/Refused
Web Methods
Java
Sun
BEA
SAP
Oracle
Open Source
Custom/In-house
IBM
Microsoft
Percent of Respondents - NA Segment
Q37. Which vendor’s software technologies does your company use for Web services(Multiple responses, do not read list of vendors)
Source: 2005 Mission Critical Survey, weighted data, N=156
Vendors Used for Web Services Europe SegmentVendors Used for Web Services Europe Segment
21.8%
0.0%
0.0%
2.5%
1.9%
3.8%
5.7%
14.8%
4.9%
11.8%
32.2%
0% 5% 10% 15% 20% 25% 30% 35%
Don't Know/Refused
Web Methods
Java
Sun
BEA
SAP
Oracle
Open Source
Custom/In-house
IBM
Microsoft
Percent of Respondents - Europe Segment
Q37. Which vendor’s software technologies does your company use for Web services(Multiple responses, do not read list of vendors)
Source: 2005 Mission Critical Survey, weighted data, N=206
Vendors Used for Web Services Asia SegmentVendors Used for Web Services Asia Segment
27.2%
0.0%
0.1%
2.5%
2.1%
2.2%
4.6%
1.1%
2.0%
17.4%
25.9%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Don't Know/Refused
Web Methods
Java
Sun
BEA
SAP
Oracle
Open Source
Custom/In-house
IBM
Microsoft
Percent of Respondents - Asia Segment
Q37. Which vendor’s software technologies does your company use for Web services?(Multiple responses, do not read list of vendors)
Source: 2005 Mission Critical Survey, weighted data, N=280
Work With SOAWorldwide and Regional SegmentsWork With SOAWorldwide and Regional Segments
9.7%20.6%
25.4% 21.3%
0%10%20%30%40%50%60%70%80%90%
100%
Asia Segment Europe Segment NA Segment Worldwide
Percent of respondents
answering "yes"
Q38. Are you currently working on any applications that use service oriented architectures?
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Vendors Used for SOAWorldwideVendors Used for SOAWorldwide
13.2%
3.0%
4.0%
4.7%
8.1%
12.3%
20.9%
31.3%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Don't Know/Refused
BEA
Open Source
SAP
Oracle
In-house
IBM
Microsoft
Percent of Respondents - Worldwide
Q39. Which vendor’s software technologies does your company use for applications that use service oriented architectures? (Multiple responses, do not read list)
Source: 2005 Mission Critical Survey, weighted data, N=365
Vendors Used for SOA NA SegmentVendors Used for SOA NA Segment
11.9%
3.2%
2.4%
3.2%
6.5%
15.7%
25.4%
32.1%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Don't Know/Refused
BEA
Open Source
SAP
Oracle
In-house
IBM
Microsoft
Percent of Respondents - NA Segment
Q39. Which vendor’s software technologies does your company use for applications that use service oriented architectures? (Multiple responses, do not read list)
Source: 2005 Mission Critical Survey, weighted data, N=126
Vendors Used for SOA Europe SegmentVendors Used for SOA Europe Segment
16.0%
2.9%
8.7%
8.9%
7.6%
8.0%
5.7%
29.5%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Don't Know/Refused
BEA
Open Source
SAP
Oracle
In-house
IBM
Microsoft
Percent of Respondents - Europe Segment
Q39. Which vendor’s software technologies does your company use for applications that use service oriented architectures? (Multiple responses, do not read list)
Source: 2005 Mission Critical Survey, weighted data, N=124
Vendors Used for SOA Asia SegmentVendors Used for SOA Asia Segment
18.2%
1.9%
3.6%
3.4%
7.5%
0.0%
29.6%
31.5%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Don't Know/Refused
BEA
Open Source
SAP
Oracle
In-house
IBM
Microsoft
Percent of Respondents - Asia Segment
Q39. Which vendor’s software technologies does your company use for applications that use service oriented architectures? (Multiple responses, do not read list)
Source: 2005 Mission Critical Survey, weighted data, N=107
Use of Messaging or QueuingWorldwide and Regional SegmentsUse of Messaging or QueuingWorldwide and Regional Segments
17.8%38.4% 43.9% 37.6%
0%10%20%30%40%50%60%70%80%90%
100%
Asia Segment Europe Segment NA Segment Worldwide
Percent of respondents
answering "yes"
Q43. Does your primary project or application use messaging or queuing technologies?
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Messaging or Queuing Technologies UsedWorldwideMessaging or Queuing Technologies UsedWorldwide
14.2%
1.3%
1.5%
1.8%
2.1%
4.0%
4.2%
6.6%
30.5%
33.2%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%
Don't Know/Refused
JMS
Oracle
Proprietary
SAP XI
Custom
TIBCO Rendezvous
BEA MessageQ
IBM MQ Series
Microsoft MSMQ
Percent of Respondents - Worldwide
Q44. Which of the following messaging or queuing technologies does your primary project or application use? (Multiple responses, read list)
Source: 2005 Mission Critical Survey, weighted data, N=603
Messaging or Queuing Technologies Used NA SegmentMessaging or Queuing Technologies Used NA Segment
10.9%
1.4%
1.4%
1.4%
1.9%
5.9%
6.1%
7.7%
35.3%
23.7%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%
Don't Know/Refused
JMS
Oracle
Proprietary
SAP XI
Custom
TIBCO Rendezvous
BEA MessageQ
IBM MQ Series
Microsoft MSMQ
Percent of Respondents - NA Segment
Q44. Which of the following messaging or queuing technologies does your primary project or application use? (Multiple responses, read list)
Source: 2005 Mission Critical Survey, weighted data, N=218
Messaging or Queuing Technologies Used Europe SegmentMessaging or Queuing Technologies Used Europe Segment
21.5%
1.3%
3.3%
3.7%
3.4%
0.5%
0.8%
2.9%
16.6%
29.9%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%
Don't Know/Refused
JMS
Oracle
Proprietary
SAP XI
Custom
TIBCO Rendezvous
BEA MessageQ
IBM MQ Series
Microsoft MSMQ
Percent of Respondents - Europe Segment
Q44. Which of the following messaging or queuing technologies does your primary project or application use? (Multiple responses, read list)
Source: 2005 Mission Critical Survey, weighted data, N=235
Messaging or Queuing Technologies Used Asia SegmentMessaging or Queuing Technologies Used Asia Segment
19.2%
0.5%
0.0%
0.0%
0.0%
0.0%
0.6%
7.2%
37.6%
30.2%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%
Don't Know/Refused
JMS
Oracle
Proprietary
SAP XI
Custom
TIBCO Rendezvous
BEA MessageQ
IBM MQ Series
Microsoft MSMQ
Percent of Respondents - Asia Segment
Q44. Which of the following messaging or queuing technologies does your primary project or application use? (Multiple responses, read list)
Source: 2005 Mission Critical Survey, weighted data, N=140
Managing & Monitoring Software UsedWorldwideManaging & Monitoring Software UsedWorldwide
34.7%
0.9%
1.0%
1.2%
1.3%
2.2%
3.7%
3.9%
12.0%
13.2%
21.1%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%
Don't Know/Refused
Oracle
Active Directory
Proprietary
SAP
Custom
CA Unicenter
None
IBM Tivoli
HP OpenView
Microsoft SMS/MoM
Percent of Respondents - Worldwide
Q46. What software does your application use for managing & monitoring the production environment? (Multiple responses)
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Managing & Monitoring Software Used NA SegmentManaging & Monitoring Software Used NA Segment
26.7%
0.6%
0.6%
0.6%
0.8%
3.8%
4.7%
4.8%
15.1%
15.3%
25.1%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%
Don't Know/Refused
Oracle
Active Directory
Proprietary
SAP
Custom
CA Unicenter
None
IBM Tivoli
HP OpenView
Microsoft SMS/MoM
Percent of Respondents - NA Segment
Q46. What software does your application use for managing & monitoring the production environment? (Multiple responses)
Source: 2005 Mission Critical Survey, weighted data, N=500
Managing & Monitoring Software Used Europe SegmentManaging & Monitoring Software Used Europe Segment
34.5%
2.2%
2.9%
3.4%
3.5%
0.2%
2.9%
4.9%
5.6%
10.0%
18.6%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%
Don't Know/Refused
Oracle
Active Directory
Proprietary
SAP
Custom
CA Unicenter
None
IBM Tivoli
HP OpenView
Microsoft SMS/MoM
Percent of Respondents - Europe Segment
Q46. What software does your application use for managing & monitoring the production environment? (Multiple responses)
Source: 2005 Mission Critical Survey, weighted data, N=611
Managing & Monitoring Software Used Asia SegmentManaging & Monitoring Software Used Asia Segment
56.7%
0.4%
0.0%
0.0%
0.1%
0.0%
2.3%
0.0%
12.0%
11.6%
12.8%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%
Don't Know/Refused
Oracle
Active Directory
Proprietary
SAP
Custom
CA Unicenter
None
IBM Tivoli
HP OpenView
Microsoft SMS/MoM
Percent of Respondents - Asia Segment
Q46. What software does your application use for managing & monitoring the production environment? (Multiple responses)
Source: 2005 Mission Critical Survey, weighted data, N=629
Key Research AreasWorldwide - Primary Application Description (1/2)
Key Research AreasWorldwide - Primary Application Description (1/2)
Q47. What key platform technology would you say your application relies upon the most?
30.8%
8.4%
5.6%
5.6%
3.4%
2.8%
2.2%
1.9%
1.8%
1.6%
0% 5% 10% 15% 20% 25% 30% 35%
MICROSOFT/.NET/SQL/ASP
UNIX/LINUX
IBM/WEBSPHERE
ORACLE
J2EE
SAP
AS 400/OS 400
MAINFRAME BASED
WEB SERVER
DATABASE
Percent of Respondents - WordwideSource: IDC's Mission Critical Study, July 2005 (% of Respondents -Wtd.)
Key Research AreasWorldwide - Primary Application Description (2/2)Key Research AreasWorldwide - Primary Application Description (2/2)Q47. What key platform technology would you say your application relies upon the most?
0.9%
0.8%
0.7%
0.7%
0.5%
0.4%
0.4%
0.4%
0.0% 0.2% 0.4% 0.6% 0.8% 1.0%
NETWORK (PLATFORM)TECHNOLOGY
SERVER TECHNOLOGY
MACROMEDIA
PROPRIETARY
.NET
C+
VB
DATABASE TECHNOLOGY
Percent of Respondents - WorldwideSource: IDC's Mission Critical Study, July 2005 (% of Respondents -Wtd.)
List of mentions –less than 0.4%
Active directoryCiscoPCBea weblogicFujitsuZserverPHPDbmsAcos-4NovellIMSAsset viewNecTivoliLa serverXSPInformixDelphi
Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selectionQ48. Does your company have corporate standards for software platforms and applications?
69.6%
0.0%
25.0%
50.0%
75.0%
100.0%
Yes
54.0%
0.0%
25.0%
50.0%
75.0%
100.0%
Yes
Percent of Respondents answering “Yes” - Worldwide
Q49. Does your work involve setting standards for other teams to use or for multiple departments to use?
Source: IDC's Mission Critical Study, July 2005, N=1,740
Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selectionQ50. Did you utilize any of the following presales technical help to select the standard platform?
In-depth technical or architectural discussion
27%
Vendor presentations
24%
Proof of concept
23%
Advanced pilot17%
None of the Above
9%
Percent of Respondents - WorldwideSource: IDC's Mission Critical Study, July 2005, FREQ=1,740
Q51. From which vendors did you receive these technical services?
Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selection
29.9%
25.7%
14.6%
6.7%
5.7%
5.3%
4.4%
3.7%
2.7%
2.5%
Microsoft
IBM
Oracle
HP
Sun
SystemsIntegrator/Consultant
SAP
DELL
CISCO
FUJITSU
Source: IDC's Mission Critical Study, July 2005, TOTAL UNWEIGHTED FREQ.=1,300
Percent of Respondents - Worldwide
List of mentions –less than 2.5%
IN-HOUSEBEAOpen SourceNECHITACHISIEMENSTIBCONOVELLINTERNALESRIPEOPLESOFTMACROMEDIACOMPAQ
List of mentions –less than 0.7%
LOCALNONECOMPUTER ASSOCIATES/CAAPPLEEMCCDWWONDERWARESYBASECOGNOSUNISYSINFOWAVEPEGA SYSTEMSUNIXPTCCRYSTAL ENTERPRISESGEMININTTTOSHIBARICOHJRI
Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selectionQ52. Did you follow corporate standards for your primary project?
75.9%
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
Yes
Source: IDC's Mission Critical Study, July 2005, TOTAL UNWEIGHTED FREQ. 1,740
Percent of Respondents - Worldwide
Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selectionQ53. Which of the following was the single most influential person in making the platform decision for your organization?
30.8%
30.4%
9.3%
7.3%
6.2%
3.5%
0% 15% 30%
Business manager
Project architect
Project developer
Consultant
External IT planning
MANAGER/MANGEMENT
Percent of Respondents - Worldwide
TOTAL UNWEIGHTED FREQ. 1,740 Source: IDC's Mission Critical Study, July 2005
2.5%
2.0%
1.7%
1.1%
0.9%
0%
COMMITTEE/TEAM
CEO/CIO/CTO
CENTRALOFFICE/INTERNAL/COM
PANY STANDARDS
VICE PRESIDENT
THE USER
Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selectionQ54. What is your most important criteria in making the application platform decision?
18.3
11.6
11.5
11.5
5.25
4.13.9
3.72.7
2.31.2
0
20
40
60
80
WW
Security
Ease of use (basic end)
Support/help available
Ease of use (user end)/functionality
Adheres to standards
Performance/efficiency/speed
Needs/objectives/requirements
Expandability/future use/flexibility
Cost
Functionality/capability
Integration/implementation/compatibilityReliability/availability
TOTAL UNWEIGHTED FREQ. 1,740 Source: IDC's Mission Critical Study, July 2005
Percent of Respondents - Worldwide
Other criteria less than 5%
Current/popular technologyPopularity/reputationTraining required/existing knowledgeThe quality of the softwareAccording to the development of the companyHigh-cost performanceThe type of the structureMan-machine conversationBusiness process
Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selectionQ55. Which of the following criteria are important in your application platform selection process?
92.5%
85.0%
83.0%
76.1%
75.7%
72.5%
71.5%
67.1%
66.4%
62.8%
61.0%
39.1%
38.5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Reliability
Performance
Security
Software cost
Maintenance cost
Scalability
Vendor's commitment to support
Productivity/speed of development
Hardware cost
Interoperability
Existing skill sets in the organization
Broad availability of third-party tools and components
Cross-platform
Source: IDC's Mission Critical Study, July 2005, TOTAL UNWEIGHTED FREQ. 1,740
Percent of Respondents - Worldwide
Q55-1. Which of the following sources do you use for support with problems you encounter while working with applications?
Key Research AreasWorldwide - Vendor SatisfactionKey Research AreasWorldwide - Vendor Satisfaction
44.8%
24.1%
24.1%
10.3%
3.4%
6.9%
6.9%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Online vendor sites (e.g. alphaWorks, MSDN)
Other developers or mentors
By purchasing support or consulting
Online third-party sites (e.g., CodeGuru,TheServerSide)
News Groups
Other
Don't have support
BASE: India OnlyTOTAL UNWEIGHTED FREQ. 29 Source: IDC's Mission Critical Study, July 2005
BASE: India OnlyTOTAL UNWEIGHTED FREQ. 29
Q55-2. Which of the following sources do you use to get training on technology?
Key Research AreasWorldwide - Vendor SatisfactionKey Research AreasWorldwide - Vendor Satisfaction
55.2%
51.7%
44.8%
17.2%
10.3%
0% 10% 20% 30% 40% 50% 60%
Books
Classroom
Online
Periodicals
Conferences
Percent of Respondents
Source: IDC's Mission Critical Study, July 2005
Key Research AreasWorldwide - Vendor SatisfactionKey Research AreasWorldwide - Vendor SatisfactionQ56-1. Are you Very Satisfied with...?
28.3%
26.8%
22.6%
15.9%
10.6%
2.9%
0% 5% 10% 15% 20% 25% 30%
Microsoft
Oracle
IBM
Sun
OpenSource
BEA
Source: IDC's Mission Critical Study, July 2005NOTE: Data is weighted by Country
Key Research AreasWorldwide - Vendor SatisfactionKey Research AreasWorldwide - Vendor SatisfactionQ56-2. Are you Very / Somewhat Satisfied with...?
82.5%
64.1%
55.7%
36.4%
32.2%
10.5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Microsoft
Oracle
IBM
Sun
OpenSource
BEA
Source: IDC's Mission Critical Study, July 2005NOTE: Data is weighted by Country
Key Research AreasWorldwide - Vendor SatisfactionKey Research AreasWorldwide - Vendor SatisfactionQ56-3. Are you Very/Somewhat Dissatisfied with...?
11.0%
5.1%
5.0%
3.2%
2.4%
1.4%
0% 2% 4% 6% 8% 10% 12%
Microsoft
Oracle
IBM
Sun
OpenSource
BEA
NOTE: Data is weighted by Country Source: IDC's Mission Critical Study, July 2005
Key Research AreasWorldwide - Vendor SatisfactionKey Research AreasWorldwide - Vendor Satisfaction
DK/REF= Do´t know / Refused to answer Source: IDC's Mission Critical Study, July 2005
28.3
39.6
19
4.3
54.2
49.6
64.5
55.8
9.1
3.7
10.9
23.6
2.8
0.7
2.2
1.9
3.4
3.5
2.8
3.3
1.4
3.2
10
2.1
MS- WW
MS- NA
MS- Europe
MS- Asia
Very Satisfied Somewhat Satisfied Somewhat Dissatisfied
Very Dissatisfied Don't Use Vendor DK/REF
Q56-4. How are you in terms of Satisfaction with...?
Key Research Areas Worldwide - Vendor SatisfactionKey Research Areas Worldwide - Vendor SatisfactionQ57. What is the single most important thing your vendors could do to improve your relationship with them? - Top reasons
15.6%
12.8%
10.6%
8.8%
7.7%
0% 5% 10% 15% 20%
Better productsupport/customer
service/knowledgable
Lower costs
Better/quickercommunication/availability
Better/dependableproducts
More knowledge of ourbusiness
TOTAL UNWEIGHTED FREQ. 1,740
Source: IDC's Mission Critical Study, July 2005
5.6%
3.7%
3.4%
2.0%
0% 2% 4% 6%
Quicker timeon fixingproblems
Ongoingrelationships
Moreinformation on
product
Improveupgrading
process/moreinformation on
upgrades
Key Research Areas Worldwide - Vendor SatisfactionKey Research Areas Worldwide - Vendor SatisfactionQ57. What is the single most important thing your vendors could do to improve your relationship with them?
15.6%
1.8%
1.6%
1.2%
1.2%
0.6%
0.6%
0% 5% 10% 15% 20%
Better productsupport/customer
service/knowledgable
Share moreinformation about
future plans
More responsibility forissues
Security
Interoperability
Providecomprehensive
integration technology
Better documentation
TOTAL UNWEIGHTED FREQ. 1,740 Source: IDC's Mission Critical Study, July 2005
0.5%
0.4%
0.3%
3.6%
2.7%
0% 1% 2% 3% 4%
Keep promise
Pre-saletesting/samples
Customization
Other
Nothing
Key Research Areas Worldwide - Vendor SatisfactionKey Research Areas Worldwide - Vendor Satisfaction
6.6
93.4
0
20
40
60
80
100
Female Male
NOTE: Data is weighted by CountryTOTAL UNWEIGHTED FREQ. 1,740
Source: IDC's Mission Critical Study, July 2005
%
Company & Respondent ProfilesCompany & Respondent Profiles
IT Screening QuestionsCountryS1a: Total number of employees in companyS1c: Company’s vertical industry classificationS3: Your primary role in companyS4: Activities you are involved in within your companyS6: What business unit do you work in
Respondent ProfilesRegional and Country SegmentsRespondent ProfilesRegional and Country Segments
Japan200
Germany209
United States455
China200
France202
Canada45
S.Korea200
United Kingdom200
India29
0 100 200 300 400 500 600 700
Asia Segment
Europe Segment
NA Segment
Number of Respondents
Number of observations by country(Quota’s in effect)
Source: 2005 Mission Critical Survey, N=1,740
Total Number of Company EmployeesWorldwide and Regional SegmentsTotal Number of Company EmployeesWorldwide and Regional Segments
21.0%
36.5%
69.6%
52.0%
20.3%
17.3%
14.7%
16.3%
58.7%
46.2%
15.7%
31.8%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Asia Segment
Europe Segment
NA Segment
Worldwide
Percent of Respondents
1,000-2,499
2,500-4,999
5000+
S1a: What is the total number of employees in your company worldwide?(Terminate if less than 1,000)
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Primary Business ActivityWorldwide and Regional SegmentsPrimary Business ActivityWorldwide and Regional Segments
1.8%
4.4%
2.1%
2.7%
9.5%
6.8%
1.4%
4.2%
11.8%
5.3%
4.5%
6.0%
15.7%
16.8%
8.3%
11.7%
7.6%
4.1%
19.2%
13.1%
42.8%
17.4%
27.6%
28.2%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Asia Segment
Europe Segment
NA Segment
Worldwide
Percent of Respondents
Manufacturing
Financial Svc
Services
Construct/Resource
Retail/Wholesale
Telecom
Source: 2005 Mission Critical Survey, weighted data, N=1,740
S1c: What is your company’s primary business activity or industry?
Primary Role in CompanyWorldwide and Regional SegmentsPrimary Role in CompanyWorldwide and Regional Segments
43.2%
50.2%
39.8%
43.1%
27.5%
25.5%
31.1%
29.1%
29.4%
24.3%
29.1%
27.8%
0% 20% 40% 60% 80% 100%
Asia Segment
Europe Segment
NA Segment
Worldwide
Number of Respondents
IT Decision Maker Developer Architect
Source: 2005 Mission Critical Survey, weighted data, N=1,740
S3: Which of the following best describes your role at work?(Single response only, quotas in effect)
Respondent Activities in CompanyWorldwideRespondent Activities in CompanyWorldwide
50.5%
51.6%
70.6%
76.7%
84.9%
88.9%
89.0%
0% 20% 40% 60% 80% 100%
Budget decisions
Deployment
Proof of concept
Architecture
Feasibility
Planning
Requirement
Number of Respondents
S4: For projects involving application integration or new application development, are you involved in any of the following activities for your organization?(Multiple responses required, “respondent type” quotas in effect, all respondents responded to 2 or more activities)
Source: 2005 Mission Critical Survey, weighted data, N=1,740
Respondent Activities in Company NA SegmentRespondent Activities in Company NA Segment
50.7%
56.3%
84.4%
83.1%
89.5%
94.7%
94.5%
0% 20% 40% 60% 80% 100%
Budget decisions
Deployment
Proof of concept
Architecture
Feasibility
Planning
Requirement
Number of Respondents
Source: 2005 Mission Critical Survey, weighted data, N=969
S4: For projects involving application integration or new application development, are you involved in any of the following activities for your organization?(Multiple responses required, “respondent type” quotas in effect, all respondents responded to 2 or more activities)
Respondent Activities in Company Europe SegmentRespondent Activities in Company Europe Segment
56.2%
54.6%
71.8%
75.7%
90.4%
88.5%
87.8%
0% 20% 40% 60% 80% 100%
Budget decisions
Deployment
Proof of concept
Architecture
Feasibility
Planning
Requirement
Number of Respondents
Source: 2005 Mission Critical Survey, weighted data, N=430
S4: For projects involving application integration or new application development, are you involved in any of the following activities for your organization?(Multiple responses required, “respondent type” quotas in effect, all respondents responded to 2 or more activities)
Respondent Activities in Company Asia SegmentRespondent Activities in Company Asia Segment
40.9%
36.6%
27.3%
59.6%
63.4%
72.3%
74.9%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Budget decisions
Deployment
Proof of concept
Architecture
Feasibility
Planning
Requirement
Number of Respondents
Source: 2005 Mission Critical Survey, weighted data, N=322
S4: For projects involving application integration or new application development, are you involved in any of the following activities for your organization?(Multiple responses required, “respondent type” quotas in effect, all respondents responded to 2 or more activities)
Business Unit Respondent Works in…Worldwide and Regional SegmentsBusiness Unit Respondent Works in…Worldwide and Regional Segments
3.8%
0.9%
10.9%
7.0%
4.9%
11.5%
20.1%
15.1%
13.3%
14.5%
21.9%
18.4%
77.4%
71.7%
46.6%
58.7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Asia Segment
Europe Segment
NA Segment
Worldwide
Percent of Respondents
Central IT
Divisional IT
Business Unit IT
Non-IT Function
Source: 2005 Mission Critical Survey, weighted data, N=1,740
S6: Do you work in…?
www.idc.com
2005 Mission Critical Survey
Stephen D. HendrickGroup Vice President
Application Development & Deployment Research
General Presentation