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Chapter 2

Communicating in Teams: Collaboration, Listening,

Nonverbal, and Meeting Skills

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Chapter 2 Objectives

Highlight the advantages and

disadvantages of using teams. Identify characteristics of effective

teams.

Discuss tasks involved in preparingteam messages, and discuss thenine guidelines for improvement.

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Chapter 2 Objectives

Describe the listening processand three barriers to listening.

Explain why nonverbalcommunication is so important.

Explain how you can improvemeeting productivity through

preparation, leadership andparticipation.

continued

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Working in Teams

A teamis a unit of two or morepeople who work together to achievea goal.

Team members Have a shared mission and are

collectively responsible Are responsible for reports, oral

presentations, and meetings Must communicate effectively inside

and outside the team Are involved in participative

management

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Advantages and Disadvantages of

Teams

ADVANTAGES

Increased information and knowledge Increased diversity of views Increased acceptance of a solution

DISADVANTAGES Can be unproductive, frustrating, or

counterproductive Can develop groupthink Can be derailed by hidden agendas Can encourage free riders

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Group Dynamics

and Team Roles

QuickQuiz

QuickQuiz

QuickQuiz

QuickQuiz

Group dynamics

Team-maintenance

roles

Self-oriented roles

Norms

Task-facilitatingroles

Define each of the following terms:

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Five Phases of

Team Decisions Orientation

Conflict

Brainstorm

Emergence

Reinforcement

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Developing an

Effective TeamClear sense of purpose

Creative thinking

Open, honest communication

Decision by consensus

Focused on core issues

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Understanding Conflict

Conflict can be constructive or destructive.

Conflict can arise for many reasons.

Some reasons for team conflict:

1. Competing for scarce resources

2. Disagreeing over task responsibility

3. Communicating poorly

4. Differing values, attitudes

or personalities

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Proaction

Communication

Openness

Research

Flexibility Fair Play

Alliance

Resolving Conflict

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Overcoming Resistance

Express understanding.

Make people aware of their

resistance.

Evaluate others objections fairly.

Hold your arguments until the otherperson is ready.

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LetsDiscuss

LetsDiscuss

LetsDiscuss

LetsDiscuss

Collaborative

Messages

What are collaborative messages?Give some examples.

How can companies use technology to

collaborate effectively? What are some activities you can do to

prepare effective team messages?(The textbook lists nine can youthink of any more?)

Explain the statement, Two togethercan accomplish more than twoseparately, as it pertains to effectivebusiness communication.

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Listening

What is the difference between contentlisteningand critical listening?

List in order the five steps in thelistening process.

Why are people such poor listeners?

Content listening is understandingmessages. Critical listening involvesevaluating and interpreting.

Receiving, interpreting, remembering,evaluating, responding

Listening requires a mix of physical andmental activities, so it is subject tophysical and mental barriers.

QuickQuiz

QuickQuiz

QuickQuiz

QuickQuiz

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Some Types of

Nonverbal CommunicationFacialExpression

Gesturesand

Postures

TouchingBehavior

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SAD

SAD

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WORRIED

BUSINESSMAN

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RELAXING

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FACIAL EXPRESSION

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FACIAL EXPRESSION

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Preparing for Meetings

Decide on thepurpose.

Select participants.

Choose anappropriate location.

Set and follow anagenda.

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Conducting and Participating in

Meetings Keep the meeting on track.

Follow parliamentary procedure.

Encourage participation.

Close and follow up.

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What are three ways in which anorganizations decision-making can

benefit from teams? What are the main activities that

make up the listening process?

In what six ways can an individualcommunicate nonverbally?

What questions should an effective

agenda answer?

Test YourKnowledge

Lets

Discuss

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How do self-oriented team rolesdiffer from team-maintenance roles

and task-facilitating team roles? What is groupthink, and how can if

affect an organization?

How can organizations help teammembers successfully resolveconflict?

Test YourKnowledge

Lets

Discusscontinued

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What role does the leader play inhelping a team produce effective

messages? How does content listening differ

from critical listening and empathic

listening? What is the purpose of using

parliamentary procedure?

Test YourKnowledge

Lets

Discusscontinued