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BTEC Apprenticeship Assessment Workbook Level 3 Health & Social Care Wales

Original text and illustrations © Pearson Education Limited, 2011

2. CONFIDENTIALITY AND HANDLING INFORMATIONThis is a relatively short set of activities, but it is still important. It consists of one knowledge task and one professional discussion, across which you will show that you understand the meaning of confi dentiality, the law and codes of practice that defi ne how information must be handled, and that you demonstrate good practice and support others to do the same.

KNOWLEDGE AND UNDERSTANDING

Task 1

This task helps you to demonstrate your knowledge of handling information to maintain confi dentiality, and the law and codes that underpin good practice. You will show that you understand how to securely store information manually and electronically.

Task 1a

Your task is to complete a table that sets out the relevant legislation and codes of practice, and to identify for each the main points that are relevant to your work. In the third column you are asked to describe what this means in practice.

Diploma: Unit 9: 1.1, 1.2

Relevant legislation/code Main points What it means for my practice

e.g. Data Protection Act Only use information for purpose for which collected

Don’t use individual data for research if that was not agreed in advance

Task 1b

This task asks you to look at the manual and electronic storage systems that are used in your organisation for storing and retrieving information and to describe the features of each system that help to ensure security. If any of these systems are not as good as they could be, you are then asked to identify any additional features that would further help to ensure security. You can complete this task by fi lling in the following table.

Diploma: Unit 9: 2.1

KNOWLEDGE AND UNDERSTANDING

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BTEC Apprenticeship Assessment Workbook Level 3 Health & Social Care Wales

Original text and illustrations © Pearson Education Limited, 2011

Manual storage systems

Storage system Features Further improvements

e.g. Individual care plan in key-locked cupboard in resident’s room

Care plan not left out in view of visitors and key needed to open cupboard

Keys currently kept in another unlocked drawer in room and any visitor could access the key. It would be better if the lock was a keypad

Electronic storage systems

Storage system Features Further improvements

Keeping personal records secure is essential to maintain confi dentiality.

Original text and illustrations © Pearson Education Limited, 2011

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BTEC Apprenticeship Assessment Workbook Level 3 Health & Social Care Wales

Original text and illustrations © Pearson Education Limited, 2011

Original text and illustrations © Pearson Education Limited, 2011

PROFESSIONAL DISCUSSION

Your assessor will conduct a professional discussion with you, which will capture evidence necessary to prove your level of knowledge and understanding of topic areas.

Below are some topic areas you will need to consider when preparing for the professional discussion with your assessor.

• Confi dentiality

• Maintaining records

• Supporting others in following good practice in record keeping and handling information

Your assessor will plan the content of your professional discussion and will advise you to help you to prepare beforehand. The professional discussion may cover more than this section of your Assessment Workbook.

Discussion process

The discussion process will offer you the opportunity to show that you understand what confi dentiality means and how to maintain it in a social care setting. You will describe what you do in practice to maintain confi dentiality, securely handle information and support the good practice of others.

To prepare for your professional discussion, you should think about how you could answer questions such as the following.

• In your setting, what does confi dentiality mean? What information do you obtain about and from individuals and what, if any, of this should you pass on to anyone else?

• From whom should you get advice about confi dentiality and when might you need to do this?

• What are the ways in which confi dentiality could be jeopardised and what do you do in day-to-day communications to make sure that confi dentiality is maintained? Be ready to describe practical examples.

• What are the issues about others complying with good practice in maintaining records that are up to date, complete, accurate, legible and secure? How do you help them to understand the importance of this and follow good practice? Be ready to give practical examples.

PROFESSIONAL DISCUSSION Diploma: Unit 1: 4.1, 4.2Unit 9: 2.2, 3.1, 3.2

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