19 aug 2020 1800 – 1900 hours virtual town hall · despite covid-19 restrictions and many...

19 AUG 20201800 – 1900 hours Virtual Town Hall

AGENDA

Tenant Bill of Rights, BAH Update,Out-year Development Plans, Resolution ProcessTDS UpdatePlayground UpdateRoad Paving & PotholesParking SignageRadon Testing StatusHail Damage ReportWork Order ProcessFall CEL Resident Satisfaction SurveyPCS MovesCommunity ActivitiesHousing Area Patrols in Neighborhoods,Ride Share, Gate 2 OpeningUnit Sponsorship Program UpdateTrends from Unit led Mini Town HallsUnit Sponsors/Community Life NCOs

Garrison Commander…...……………………

AAFES Regional Manager…………………..FCFH Community Manager…………………..

Director of Emergency Services…………...

Division Engineer …..………………………..

First 30 Minutes

Rest of the HourQuestions & Answers

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Privatized Housing - Tenant Bill of RightsTENANT BILL OF RIGHTS

Plain Language briefing at:

https://www.carson.army.mil/housing.htmlPrivatize housing Tenant Bill of Rights link on left side of page

https://www.housing.army.mil/#Under the “Select Your Installation” drop down for Carson

Know your rights and your responsibilities

New residents must read the Bill of Rights prior to signing their lease agreement

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https://www.carson.army.mil/housing.html

https://www.housing.army.mil/

Fort Carson Family HomesBackyard maintenance:

Mow and trim grass and pick up pet waste (to include pet waste in common areas).

Mowers, weed-whackers, and grass seed are available at the Self- Help Store.

Paid landscaping services through BrightView Landscape Services is available by calling 719-243-2084.

Abandoned vehicles: Report abandoned vehicles in Housing Areas to the Military

Police at 719-526-4384.

HVAC maintenance: Change heating, ventilation and cooling system (HVAC) filters

monthly. Filters are available at the Housing Self-Help Store.

Bulk trash/trash storage:Curbside bulk trash pick-up is included as a part of a resident’s

home trash and recycling services and is picked up curbside on your village’s trash day.

Bulk trash refers to items too bulky for normal trash receptacles.Trash and receptacles must be secured at all times and stored

either in your garage, in your backyard or on the side of your home. Place all trash in a secured bag before placing in receptacle.

*Resident Guide is found on The Resident Portal*

Army (Tenant Bill of Rights)Prompt Reporting. The responsibility to report in a timely manner any apparent environmental, safety, or health hazards of the home to the Landlord and any defective, broken, damaged, or malfunctioning building systems, fixtures, appliances, or other part of the home, the common areas, or related facilities.

Care for the Home. The responsibility to maintain standard upkeep of the home as instructed by the housing management office.

Personal Conduct. The responsibility to conduct oneself as a Tenant in a manner that will not disturb neighbors, and to assume responsibility for one’s actions and those of a family member or guest in the housing unit or common areas, including the responsibility not to engage in any inappropriate, unauthorized, or criminal activity in the home or common areas.

Access by Landlord. The responsibility to allow the Landlord reasonable access to the rental home in accordance with the tenant leases agreement to allow the Landlord to make necessary repairs in a timely manner.

Rules and Guidelines. The responsibility to read all lease-related materials provided by the Landlord and to comply with the terms of the lease agreement, lease addenda, and any associated rules and guidelines.

Tenant Responsibilities

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BASIC ALLOWANCE FOR HOUSING (BAH) UPDATE

Good News! 2020 BAH rates increased an average of 11% compared to 2019.

A bit of background: Your rent = BAH. FCFH/BBC has no influence on BAH rates. OSD sets the rate

each year based on local market conditions – Colorado Springs HQDA conducted a study on the accuracy of Colorado Springs’ 2020 BAH rates,

finding BAH rates are accurate. In spring/early summer, Colorado Springs’ 4 Military Housing Offices and OSD’s

contractor accumulated hundreds of data points for apartments, duplexes, and single family homes.

Way Ahead OSD validates data and announces 2021 BAH rates on or about 15 Dec 2020. Suitable areas and suitable apartments and homes only. Excluded are mobile homes,

impoverished areas, high crime areas, and more BAH covers 95% of rent and utilities for off post housing.

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FAMILY HOUSING OUT YEAR DEVELOPMENT PLAN Cherokee West (demo/replace): 2021

Demo

Demo/Replace

Renovation

No Change

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Accomplishments since the May Town Hall

New Circuits - Installed

Replaced two 10Ghz with two 100Ghz circuits System is working as designed 300 Mbps internet service for the 100 Mbps price

TDS Cable/Internet Service Status

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Good News Stories from Fort Carson Family Homes

• Despite COVID-19 restrictions and many obstacles, our hailstorm restoration projects are nearing completion.

• Roofs, windows, solar panels and more were repaired/replaced throughout our community due to the catastrophic 2018 hailstorms.

• Road repaving in Dakota Ridge began in late July on Benning Street and will continue through August.

• Since late May, our maintenance crews have been repainting assigned parking spots in Pawnee Village to ensure residents are easily able to identify their own parking spot. FY 2021 will include, paving, stripping and create additional parking areas.

• Crosswalk stripping in Iroquois, Chippewa and Comanche Villages.• Begin paving in Blackfoot Village Monday August 24th, 2020. • Kiowa Village opened a new Playground in June 2020. Include ADA compliant play structures,

picnic tables, new play area surfacing and enhanced green spaces. • Cheyenne and Sioux village will have new playgrounds in Fall 2020. Grand openings will be

advertised for families to attend.

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Good News Stories from Fort Carson Family Homes cont.

• Developing a Resident Sod program to include an Addendum for residents to sign at move-in to help improve quality of the backyards.

• Radon Testing program on- going. In July, DA approved FCFH/Garrison’s accelerated testing and mitigation plan. Instead of five years to complete it will take two.

• Two FCFH dependents received Scholarship awards for their 2020/21 School year.

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65 total playgrounds – 1 demo since last Town Hall

Projects on map are representative of other villages

Playground Improvements

FORT CARSON FAMILY HOMES

Completed Target As ofFeb 20

As of Today

Resurfacing 35 35 74% 100%

Slides 15 31 52% 49%

Swing Sets 20 20 100% 100%

Covers 21 21 90% 100%

Benches 43 43 88% 100%

Needs Slide

Needs Bench

Status of Improvements

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Presenter

Presentation Notes

Demo Arapaho. Soon to demo Kiowa, Shoni Pot

As you may have noticed, some playgrounds in our community are in the process of/have recently undergone much-needed renovations and repairs.

– Kiowa Village: In late May of this year, our crews began demolition on a playground in Kiowa Village located behind Unit #6440. Demolition was completed in June and new playground construction began shortly after.

– Cheyenne and Sioux Villages: Two new parks are currently in the works in Cheyenne and Sioux Villages. These playgrounds -- located near the gazebo on Kwajelein Drive, and at the corner of Funk Avenue and Karopczyc Circle, respectively – are projected to be completed in Fall 2020.

Features of new playgrounds include ADA-compliant play structures and picnic tables, new play area surfacing, and enhanced green spaces, walkways and shaded areas.

Playground Improvements

12FORT CARSON FAMILY HOMES

Road repaving in Dakota Ridge began in late July on Benning Street and will continue through August.

Dakota Ridge: • Major pothole repairs complete on Benning Street• Continue to address potholes in Dakota through remainder of

year• FY 2021 budget will include more comprehensive plan for

Dakota • Parking lot patching in Choctaw/Arapahoe will take place during Q2.• Completed pothole repairs along: Harr, Remagan and Hourglass in

Dakota Ridge, Kiowa and Cheyenne. • Blackfoot concrete to start end Of August with milling and paving first

week of September• Will continue addressing potholes in all villages throughout FY 2020.

Road Repaving & Pothole Repairs


• Enhance parking spot labeling beginning in Pawnee.– Estimated completion: end of Q3 2020

• More focused education on guest parking for each specific village during move-in process.

• Assess villages that have excess parking complaints (Pawnee, Kiowa, Comanche) and look at parking layouts for opportunity to add additional signage or remove signage as required. – Estimated completion: Q4 2020

Parking Spots Update

FORT CARSON FAMILY HOMES 14

Presenter

Presentation Notes

Start in June Potholes and parking signs in Pawnee.

• Fort Carson Family Homes has:– Tested approximately 1063 homes to date– Installed 43 mitigation systems– Installed 22 fans

• In July, DA approved FCFH/Garrison’s accelerated testing and mitigation plan. Instead of five years to complete, it will take two.

• Covid-19 - FCFH has revised its schedule and procedures due to family and radon tester safety concerns

Radon Testing and Mitigation


2018 Hail Storms:

All Repairs complete except for:Roofing

1144/1144 - 100% completeGutters

1152/1168 - 98% completeVinyl windows

1390/1390 - 100% completeFascia replacement

46/52 - 88% completeMetal roofing

10/12 - 83% completeFence painting

113/113 - 100% completeShutter painting

78/78 - 100% completeScreen replacement

4332/4908 - 88% complete

Hail Storm Restoration


5 August 2020 Hail Storm

• Damage limited to North End of Post

• Damage Assessments on going:

• Early assessments show roof

damage.

• Double and single pain window

breaks

• Gutter damage

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In March, we suspended the performance of routine work orders in occupied homes as a safety measure in line with our pandemic response plan.

We also implemented rotational staffing with employees divided into two teams working separate shifts to isolate potential virus exposures.

Our response to emergency and urgent work orders continued with proper safety protocols in place.

Residents have been encouraged to continue to submit routine work orders during suspension.

We are delivering self-help supplies where possible.

Work Orders Update


Use the Resident Portal or the RentCafe Resident app to submit routine work orders

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Presenter

Presentation Notes

Suspended in March Beginning 18 May – change in protocols. Ask a series of questions before coming into a home. Maint folks are following cdc guidance. Taken 6000 work orders. 4000 completed.

Key points regarding the steps being taken to ensure resident safety and the safety of our team: 1. We are conducting wellness screenings for all maintenance team members.2. Our maintenance team has received enhanced training on CDC-based guidance for COVID-19 and the

proper use of Personal Protective Equipment (PPE).3. We will continue to ask screening questions before entering occupied homes and we will confirm these

questions again when our techs arrive at the home.4. Our maintenance team members will wear proper PPE, to include face masks, gloves, booties and

potentially face shields and Tyvek suits.5. Our team members and all household members will be expected to practice social distancing at all

times; residents will be asked to remain a safe distance away from the work area while work is being performed.

6. We will disinfect work areas both prior to and upon completion of work.7. We will continue to suspend the practice of requiring resident signature to indicate the work order is

complete.


Work Orders – Resident Safety

Use the Resident Portal or the RentCafe Resident app to submit routine work orders

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Presenter

Presentation Notes

Link to PDF of work order safety process: https://cdngeneral.rentcafe.com//dmslivecafe/UploadedImages/2138d893-23eb-4b7a-b4ba-781f5f558afc.pdf


Resident Portal Steps

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Presenter

Presentation Notes



The Mobile Experience

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Presenter

Presentation Notes


Fort Carson Family Housing Resident Satisfaction Survey


Let your voice be heard and make a changeHelp us Help you

Take the opportunity to assess our performance

Coming in October

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Presenter

Presentation Notes

Suspended in March Beginning 18 May – change in protocols. Ask a series of questions before coming into a home. Maint folks are following cdc guidance. Taken 6000 work orders. 4000 completed.

Immediate move-ins available for Cherokee West, Choctaw and Arapahoe Villages. Prepared to bring on additional Change Of Maintenance Contractors as required to meet

turn-over demand. Contact Fort Carson Family Homes to find out wait times for your specific rank. FCFH works with 4ID Command/G1 to receive Gain/Loss Roster to better prepare for

anticipated PCS Surge.

PCS Season


Presenter

Presentation Notes

Miller moths – PCS surge – we are prepared once the Process is 12 days to make a home ready.

Despite amenity closures and a suspension of in-person events, our LifeWorks Coordinator Ashley Bueschel has continued to host virtual events and contests via Fort Carson Family Homes’ Facebook page.

– Recent events: Yard of the Month contest, Facebook scavenger hunt, National Parents’ Day photo contest, and a how to clear housing Facebook Live seminar.

– These events help us drive resident engagement and encourage togetherness during these unprecedented times.

Our team has worked closely with School District 8 to promote their free summer meal program, which provides free lunch and dinner to youths under 18 in the community while school is out of session.

Community Events


Fort Carson Family Homes’ BBCF scholarship recipients

Two Fort Carson Family Homes residents were awarded an academic scholarship from the Balfour Beatty Community Foundation for the 2020/2021 school year. 24

• “Brittany has been so much help from the start to finish and she continues to be a big help!”• “All staff members we came in contact with were professional and courteous. Thank you!”• “They are all wonderful people and very professional. I give them 5 stars anytime.”• “Keisha took incredible care of my family! This relieved much stress from the move and really made us

look forward to joining the mountain post family! First class service all the way!!”• “The service we received over the last few months was 100% improved from previous experiences the

last three years prior. Extremely professional staff.”• “I wish I could give David more stars because he went above and beyond the work order. He was

amazing and we wish we could request him personally anytime we need maintenance done. He was friendly, kind and professional.”

• “No problems the gentleman that came was quick and very helpful and got the job done in a timely manner “

What our Residents are saying:


Presenter

Presentation Notes

Start in June Potholes and parking signs in Pawnee.

DIRECTORATE OF EMERGENCY SERVICESRide Share Pick-up and Drop-offRide shares can pick-up and drop-off on Fort Carson. Ride share drivers must enter through Gate 3 in order to access the installation.

Gate 2 OpeningEffective 10 August 2020, Gate 2 is open Monday-Friday (excluding DONSAs and Holidays) from 0500-1800.

Gate 20500-1800 Monday-Friday

Gate 324/7Commercial VehiclesVCC 3

Housing Area Patrol Efforts

Military Police proactively address speeding concerns on the installation through speed surveys, which record speed and focus patrol presence.Housing Area Speed Surveys (10-16 AUG)

•Cherokee Village: 16 MPH average speed•Cheyenne Village: 19 MPH average speed•Choctaw Village: 18 MPH average speed

Military Police routinely focus efforts on individual housing areas to proactively patrol and show presence.Housing Areas of Emphasis:

•Cherokee Village (3-10 AUG): High call volume days were Monday and Friday from 1700-0200•Arapahoe Village (10-16 AUG): High call volume day was Tuesday from 2100-0200

Unit Housing LNOs/Community Life NCOs, help us diffuse situations or leverage us to better support your community. Contact CPT Bobby Covelli (719-526-0091) for MP assistance in housing areas.

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UNIT SPONSORSHIP PROGRAM UPDATETRENDS FROM UNIT LED MINI TOWN HALLS

Venues/Methods:– Command Group and LNO neighborhood walk-throughs– Facebook Live – Outlook email account for continuous feedback/input

Improves: – Lawn care operations (not frequent enough, back yard status upon move-in)– Trash services – Traffic violations (speeding, wrong way on one-way streets)– Response times on work order submissions– Hail mitigation measures

Sustains: – Additional touchpoint to resolve issues– Increased police presence

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BDE/BN UNIT SPONSOR POCSCOMMUNITY LIFE NCOS

Village Unit Community Life NCO

Pawnee HHBNMSG Paullus, Justin W

[email protected](719) 503-0709

Shoshoni 3BCTSFC Flores, Romel P

[email protected]) 761-2371

Sioux 3BCTSFC Flores, Romel P


Comanche 71 EODMSG Sandeen, Sean D


Apache 4SFABMSG Moratayamoreno, Norman J

[email protected] / (719) 663-4549

Cherokee 1BCTSFC Holmes, Gerald

[email protected]) 503-2098

Choctaw 2BCTMSG Lake, Jenna


Arapahoe 4CABMSG Zito, Ralph


Village Unit Community Life NCO

Chippewa DIVARTYSFC Payne, Andre R


Iroquois MEDDACSFC Chanudet, Jeanfrancois


Blackfoot 1 Space SFC Schaefer, John R

[email protected](719) 524-6769 / (360) 970-7329c

Dakota Ridge 759 MP BN2LT Schilling, Taylor G


Kiowa 4SBCPT Buel, Meredith S III

[email protected](301)807-2412 / (719) 586-5328

Cheyenne 10SFGSFC Jacque, Aaron


Ute USAGCPT McDonald, Luke

[email protected]@mail.mil(719) 524-2741

Navajo 4EN BNSFC Ressler, Raymond

[email protected]@mail.mil573) 337-2487

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mailto:[email protected]













mailto:[email protected]@mail.mil

mailto:[email protected]@mail.mil

Q & AFuture Housing Town Halls

18 Nov 202017 Feb 202119 May 202118 Aug 2021

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Presenter

Presentation Notes

Is the square footage allowed to weight allowance. A: no. Q: Several complaints about dogs barking all night. A: LTC C: There’s not a lot DES can do. Make the correctin in an adult number. LTC Cagle gave MP number. Unserpervised children – under 2 – that are out an unsupervised. We have a policy letter . . . Work orders: are we doing only routine Work Orders. Starting 18 May starting urgent and emergency. Q: Questions about grass. Can get seed at Self Help. Contact FCFH who can give you tips. Why is all of the BAH being taken regardless of the house? A: Not FCFH, but the housing agreement calls for itit When will the housing teams cover the water covers. Christy: Call it in. What can you do to increase the water pressure: A: Call it in. Moles in the yard: A: Its an installation problem. Pest Contractor is working this. Call in the problem with a work order. Q: Many questions about trash can being left on sidewalks. A: provide the addresses to FCFH. There’s not a policy in place for trash cans. Be a good neighbor. Potholes in Dakota – several – With Covid 19 restrictions being lifted they will start work, beginning in June or July. Barracks = barracks are getting full Break ins in Arapaho Village: A: COL W. give us additional information. When will DMV reopen. A: Under Colorado control, not Fort Carson. Suggested that people go on line to get the answer. Q: Why do the majority of houses have outdoor areas, while some do not. A: This was determined before FCFH took over the project. FCFH can look at storage in the future. At the next tentant survey, put this in a comment. �Go to Fortcarson.army.mil for updates on installation services – update. Are there vacant homes. A: Occupancy rate is at 96%. Several Questions about flooring. A: carpet has no definite age. FCFH looks at the condition of the carpet and the money available. Put in a work order to get the flooring evaluated, fixed for replaced. CRR money . . . Budgeted for. Q: Work orders – they’re being closed out or disappearing without the work being done. A: Email Christy or Jeff. At no point should a work order be closed without the work being done. Q: Parking in Comanche Village. A: They will do village assessments then go to the Army for permission to do modifications. CGs Final comments: Overnight camping permitted by Colorado. Still a 40 mile radius from Fort Carson. Published soon. Curfew from 1000 to 0400.

19 aug 2020 1800 – 1900 hours virtual town hall · despite covid-19 restrictions and many...

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