16 ways to recognize and celebrate contact center agents
TRANSCRIPT
Insight from the September 20, 2016 #ICMI
Topic: How to Make the Most of CustomerService Week
Host: @EricaMarois
What are some no (or low) cost ways contactcenters can celebrate Customer Service Week?
JEREMY WATKIN| @JTWATKIN
T I P # 1 : O R G A N I Z E AT E A M V O L U N T E E R D A Y
A T T H E L O C A L F O O DB A N K .
#ICMIchat
NEAL TOPF| @NEALTOPF
T I P # 2 : B R I N G I N AG U E S T S P E A K E R O R
A R R A N G E F O R C O M P A N YE X E C U T I V E S T O G I V E
M O T I V A T I O N A LP R E S E N T A T I O N S .
#ICMIchat
SHERI KENDALL-DUPONT|@SHERIKENDALL
T I P # 3 : C O O R D I N A T EH A N D W R I T T E N T H A N K
Y O U N O T E S F R O ML E A D E R S H I P . F O C U S O N
T H E S P E C I F I C T A L E N T O FE A C H T E A M M E M B E R .
#ICMIchat
DEBI MONGAN| @DEBIMONGAN
T I P # 4 : C H A N G E T H EO U T G O I N G P H O N E
M E S S A G E F O R A W E E K T OR E F L E C T A P P R E C I A T I O N .
T H I S G E T S C U S T O M E R S I NO N T H E F U N , T O O .
#ICMIchat
JEREMY HYDE| @JEREMY
T I P # 5 : R O L L O U T A R E DC A R P E T F O R A G E N T S T O
W A L K O N W H E N T H E Y G E TO F F T H E E L E V A T O R . H A V EL E A D E R S H I P G R E E T T H E M
A S T H E Y A R R I V E A TW O R K .
#ICMIchat
NATE BROWN| @CUSTOMERISFIRST
T I P # 6 : O R G A N I Z E A N DH O S T A C O N T A C T C E N T E R
O L Y M P I C S - - C O M P L E T EW I T H M E D A L S .
#ICMIchat
What's the most creative wayyou've seen a company
celebrate its employees?
NGUVU| @N_GAGEMENT
T I P # 7 : H O L D A " C O M P A N YD A Y " W H E R E E M P L O Y E E S
C A N C H O O S E T OP A R T I C I P A T E I N O N E O F
T H R E E D I F F E R E N TA C T I V I T I E S . E . X . : G O L F ,
P A I N T B A L L , A N D F I T N E S S .
#ICMIchat
JEREMY WATKIN| @JTWATKIN
T I P # 8 : A L L O WF L E X I B I L I T Y A S M U C HA S P O S S I B L E . O F F E R
R E M O T E W O R KO P P O R T U N I T I E S ,
F L E X I B L E V A C A T I O NT I M E , E T C .
#ICMIchat
NATE BROW| @CUSTOMERISFIRST
T I P # 9 : O F F E R A NI N C R E D I B L E B E N E F I T SP A C K A G E . I N V E S T I N
Y O U R T E A M . O N E G R E A TE X A M P L E : R U S T I C
S O F T W A R E I N N A S H V I L L E .
#ICMIchat
Q3: How can the contact centerexpand the celebrations beyond
Customer Service Week and keepthem going year round?
SHERI KENDALL-DUPONT|@SHERIKENDALL
T I P # 1 0 : P U B L I S H A F U NC A L E N D A R E V E R Y M O N T HF U L L O F F U N A C T I V I T I E S
F O R T H E T E A M .
#ICMIchat
NATE BROWN| @CUSTOMERISFIRST
T I P # 1 1 : S T A R T A NA M B A S S A D O R P R O G R A M
T H A T A L L O W S C U S T O M E RS E R V I C E P R O S T O
R E P R E S E N T T H E C O N T A C TC E N T E R T O O T H E R A R E A S
O F T H E O R G .
#ICMIchat
JEREMY WATKIN| @JTWATKIN
T I P # 1 2 : H O S T T H E M ED A Y S T H R O U G H O U T T H EY E A R - - E V E N E V E R Y W E E K .
M A K E E V E R Y D A Y AC E L E B R A T I O N .
#ICMIchat
NATE BROWN| @CUSTOMERISFIRST
T I P # 1 3 : C R E A T E AC U S T O M E R - F O C U S E D
I N T E R N A L N E W S L E T T E RA N D L E T Y O U R C O N T A C T
C E N T E R O W N I T . L E TY O U R A G E N T S H A V E F U N
C R E A T I N G I T .
#ICMIchat
JEREMY WATKIN| @JTWATKIN
T I P # 1 4 : C O O R D I N A T ER E G U L A R A C T I V I T I E S
T H A T B U I L D S E L F -A W A R E N E S S . I N V E S T
H O L I S T I C A L L Y I N Y O U RP E O P L E .
#ICMIchat
NATE BROWN| @CUSTOMERISFIRST
T I P # 1 5 : H A V E A G E N T SV I S I T C U S T O M E R S I N
P E R S O N T H R O U G H O U T T H EY E A R . T H E Y S H O U L D S E E
T H E P R O D U C T S /S E R V I C E S T H E Y S U P P O R T .
#ICMIchat
NATE BROWN| @CUSTOMERISFIRST
T I P # 1 6 : O R G A N I Z E AC U S T O M E R S E R V I C E B O O K
C L U B . L E A R N T O G E T H E R A S AT E A M B Y R E A D I N G A B O O K
T O G E T H E R A N D D I S C U S S I N G .
#ICMIchat
Join the conversation next time!
Topic: Mapping the Customer Journey
Day/Time: Tuesday, September 27 | 1pm ET
#ICMIchat