1.4.2 consolidated stakeholder feedback report – students

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1.4.2 Consolidated Stakeholder Feedback Report – Students, Teachers, Alumni & Parents (2013-18)

Content

SN Particulars Page No

1 Introduction 03

2 Students’ Feedback Mechanism 03

3 Teachers’ Feedback Mechanism 04

4 Alumni’ Feedback Mechanism 05

5 Parents’ Feedback Mechanism 06

6 Employers’ Feedback Mechanism 06

7 Students’ Feedback Report, 2018 07

8 Teachers’ Feedback Report, 2018 08

9 Alumni’ Feedback Report, 2018 09

10 Parents’ Feedback Report, 2018 10

















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BPHES’

CSRD Institute of Social Work and Research

Ahmednagar

Consolidated Stakeholder Feedback Report

1. Introduction

Every institution of higher education, especially those imparting professional training, need to have a sound system of collection and analysis of feedback from various stakeholders such as, students, teachers, employers, alumni and the parents. BPHES’ Centre for Studies in Rural Development – Institute of Social Work and Research (CSRD ISWR) has also a structured and scientific mechanism of collecting and analyzing feedback from all the stakeholders periodically. The feedback collected in prescribed format is analyzed and the put back into the system to help the individuals and organization as a whole, to improve the performance and effectiveness. There are separate forms and systems developed to collect the feedback from the students, teachers, employers, alumni and the parents.

2. Students’ Feedback Mechanism

Students are the primary stakeholders of any educational institute. Students’ feedback is the most important variable for the improvement of the Institute. Students’ feedback on the courses, course teachers, campus facilities and the course outcome are collected, analysed and used for the improvement of the performance of the Institute regularly. Students’ feedback is collected both in the structured and the unstructured manner at five occasions within duration of two years of their study at the Institute. The mainstream courses offered at the Institute are Masters in Social Work (MSW) and Masters in Arts in Mass Relations (MAMR). Each course is spread over four semesters within two years and the students’ feedback in prescribed format is collected at the end of each semester. By the end of the course, on the last day of the examination an exit feedback is collected from the students. All these feedbacks are analyzed by a team of experts and the key findings are uploaded in the Institute website in the form of tables and charts for the public use. Apart from these formal means, the students also give their positive and negative feedback through suggestion boxes. Besides, the Director of the Institute collects oral feedback at the end of each semester from every class about the course and the course teachers and shares the same both in faculty meeting and individually with the concerned faculty members.

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As soon as the students complete their course in the Institute, their feedback is collected generally on the final day of the examination. This feedback gives the realistic picture of the Institute. Exit feedback is the most important part of the student feedback system. The exit feedback collected on the last day of the final semester examination consists of:

1. General impression about the Institute:

2. Impression about the MSW course of the Institute (syllabus & content):

3. Impression about the teaching of MSW course (methods of classroom instruction):

4. General impression about the field work training given by the Institute:

5. Impression about the learning environment of the Institute (campus & classrooms):

6. Impression about the hostel & canteen facilities:

7. Impression about the co-curricular & extra curricular activities:

8. Impression about the Library:

9. Impression about the administration:

10. Suggestions for the students to improve their study in the Institute:

11. Suggestions to the faculty members for improving their teaching:

12. Suggestions for the Institute for improvement in conducting the MSW course:

13. Any other remarks / comments (on specific components like orientation programmes /study tour / concurrent field work / research / field work evaluation / internal assessment /administration / computer facilities etc.)

There is a course feedback form administered at the end of each semester focuses the improvement in the teaching and learning processes. The focus is the teachers, the courses they teach, and the methods they use. This is mainly used internally by the director to improve the quality of teaching and learning process.

3. Teachers’ Feedback Mechanism

The second most important stakeholder of any higher educational institute is the teacher. The teachers’ feedback is as important as the students’ feedback to bring positive changes in the organization. The teachers’ feedback is continuously collected through regular faculty meeting, generally held once a month where the ways and means of enhancing the curriculum, academic discipline, Teaching Learning process, Research and Extension activities are discussed. During such meetings, the faculty members express their honest impression on the teaching learning

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process, research and extension activities. The desirable suggestions are put forward to the governing body of the Society through the director of the Institute.

Apart from the ongoing informal feedback channel, the structured feedback is collected from the teachers annually towards the end of the academic year and the findings and the suggestions of this feedback are implemented in the following academic year. The monitoring indicators of the structured feedback of the teachers include the following:

1. The teaching environment of the Institute (teaching facilities and course allocation)

2. Library Facility (availability of the teaching / learning resources)

3. The research facilities provided

4. The field work and extension project management of the Institute

5. Faculty development opportunities provided in the Institute

6. The faculty welfare services provided

7. The overall discipline of the students and the Institute

8. The support, cooperation and facilitation provided by the management

9. Overall Impression on the Institute and the suggestions to improvement

4. Alumni’ Feedback Mechanism

The alumni are the brand ambassadors of every professional institute and their feedback is to be given due considerations in the preparation of the academic calendar of the subsequent year. The Institute enjoys a strong and healthy association with the Alumni. Whenever, the alumni visit the Institute their formal and informal feedback is collected. Alumni meets are organized periodically and regularly during which the alumni feedback is collected.

The alumni feedback form collects the opinions of the alumni on the following parameters upon a five point rating scale ranging from minimum satisfaction to maximum satisfaction:

(a) Campus Environment

(b) Quality of Teaching

(c) Quality of Fieldwork Training

(d) Student Amenities

(e) Assessment & Examination System

(f) How would you rate the teachers?

(g) How would you rate this Institution?

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(h) Public Perception of Institution

(i) Placement Efforts of the Institute

The findings of the alumni feedbacks are analysed and uploaded in the website.

5. Parents’ Feedback Mechanism

Parents constitute always an important stake holder of the higher education system. The parents’ feedback is important to improve the training provided at the Institute. Parents’ feedbacks are collected orally by telephone as well as formally through post / email / whatsApp and are analyzed. Whenever the parents visit the Institute, their feedback is collected. There is also annual meeting of the parents organized generally on the Institute / annual day. Some of the parameters accommodated in the parents feedback, include:

1 Teaching – learning environment 2 Discipline 3 Campus atmosphere 4 Opportunities and arrangements for field work exposure 5 Students amenities (Bus, WIFI, Library, Hostel) 6 Security and support to the ward 7 Approaches and cooperation of teaching and administration staff

6. Employers’ Feedback Mechanism

Campus placement is a salient feature of the social work education. Every year the Institute organizes campus recruitment for the final semester students. The employers who have recruited our students are requested to give their feedback both formally and informally. Employer feedback on the programs offered are given due significance and accordingly, the contents of the program are modified / revised, teaching methodologies are improved, exposure visits are organized, invited talks are arranged, and value added courses are introduced. The structured feedback of the employers consists of the following qualitative indicators. The findings are not quantitatively analysed. However, due consideration is given by the Institute in incorporate their suggestions in to the system.

1. What is the scope of employment for social work professionals in your organisation? 2. What Specialisation is required for the position offered? 3. What are the qualities you are looking for in candidates?

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4. Have you recruited any candidates from CSRD in past? 5. If yes, then how was their performance during their tenure? 6. Do you suggest any changes in syllabus pattern to prepare social work students more employable? 7. What more efforts need to be taken by CSRD to improve the employability of students? The feedback analysis obtained is uploaded in the Institute website year-wise.

7. Students Feedback Report, 2018

The exit feedback of the students on the performance of the Institute in terms of the magnitude of positive impression (May, 2018)

(Students participated = 99)

72.24%

74.85%

66.17%

73.26%

70.32%

57.23%

65.71%

61.24%

72.42%

0.00% 10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%

1. General impression about the Institute

2. Impression about the MSW syllabus & content

3. Impression about the teaching methods

4. Impression about the field work training given

5. Impression about the learning environment

6. Impression about the hostel & canteen facilities

7. Impression about the co-curricular & extra-curricular activities

8. Impression about the Library

9. Impression about the administration

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8. Teachers’ Feedback Report, 2018

Teachers’ Feedback on the teaching learning environment, the facilities and resources available at the Institute in terms of the magnitude of positive impression (2018)

(Teachers participating = 08)

87.50%

82.50%

83.75%

91.25%

83.75%

82.50%

88.75%

95.00%

91.25%

76% 78% 80% 82% 84% 86% 88% 90% 92% 94% 96%

1. The teaching environment of the Institute

2. Library (availability of the teaching resources)



5. Faculty development opportunities provided



8. The support & cooperation of the management

9. Overall Impression on the Institute

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9. Alumni’s Feedback Report, 2018

The alumni feedback on the quality of the Institute and its facilities in terms of the magnitude of satisfaction (2018)

(Alumni participated = 08)

92.50%

87.50%

87.50%

92.50%

87.50%

95.00%

92.50%

90.00%

87.50%

82% 84% 86% 88% 90% 92% 94% 96%






(f) Teachers' performance

(g) Overall performance of the Institute



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10. Parents’ Feedback Report, 2018

The parents’ feedback on the quality of the Institute and its facilities in terms of the magnitude of satisfaction (2018)

(Parents participated = 29)

81.03%

80.17%

70.69%

73.28%

64.66%

68.10%

85.34%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

1. Teaching – learning environment

2. Discipline

3. Campus atmosphere

4. Opportunities and arrangements for field work exposure

5. Students amenities (Bus, WIFI, Library, Hostel, etc.)

6. Security and support to the ward

7. Cooperation & support of teaching & administration staff

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The exit feedback of the students on the performance of the Institute in terms of the magnitude of positive impression (2017)


84.44%

82.22%

91.11%

95.00%

80.00%

71.11%

68.89%

68.89%

93.33%










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86.67%

90.00%

81.67%

90.83%

86.67%

80.00%

91.67%

93.33%

92.50%

70% 75% 80% 85% 90% 95%










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92.50%

85.00%

87.50%

90.00%

90.00%

87.50%

85.00%

90.00%

92.50%

80% 82% 84% 86% 88% 90% 92% 94%










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61.21%

79.35%

63.04%

71.74%

65.22%

69.57%

75.00%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%


2. Discipline






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73.33%

65.00%

60.00%

76.92%

69.23%

54.54%

55.00%

60.00%

76.92%










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88%

90%

81%

74%

85%

82%

92%

93%

90%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%










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86.67%

95.56%

88.89%

86.67%

91.11%

88.89%

91.11%

93.33%

86.67%

82% 84% 86% 88% 90% 92% 94% 96% 98%










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82.58%

81.06%

68.18%

69.70%

65.15%

65.91%

71.21%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%


2. Discipline






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84.38%

77.23%

70.31%

77.50%

75.63%

69.00%

71.38%

74.54%

85.16%










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83%

85%

82%

91%

81%

87%

90%

94%

89%

70% 75% 80% 85% 90% 95%










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91.43%

88.57%

88.57%

88.57%

85.71%

91.43%

88.57%

94.29%

91.43%

80% 82% 84% 86% 88% 90% 92% 94% 96%










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67.24%

75.00%

79.35%

76.09%

66.30%

66.30%

77.17%

55% 60% 65% 70% 75% 80% 85%


2. Discipline






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91.00%

85.00%

82.00%

92.00%

84.00%

84.00%

91.00%

94.00%

93.00%

76% 78% 80% 82% 84% 86% 88% 90% 92% 94% 96%










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91.00%

85.00%

82.00%

92.00%

84.00%

84.00%

91.00%

94.00%

93.00%

76% 78% 80% 82% 84% 86% 88% 90% 92% 94% 96%










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90.00%

87.50%

87.50%

90.00%

90.00%

90.00%

92.50%

85.00%

95.00%

80% 82% 84% 86% 88% 90% 92% 94% 96%










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88.39%

83.04%

79.46%

83.04%

75.89%

73.21%

83.04%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


2. Discipline






1.4.2 consolidated stakeholder feedback report – students

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