14 conflict management

8/13/2019 14 Conflict Management

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Conflict Management

Meaning

Causes/Reasons

Management of Conflict

Functional/constructive and dysfunctional/destructiveconflict

Stimulation and resolution techniques

5-ways of addressing conflict identified by Thomas &Kilman.


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Conflict: What is it?

Is a state of discord caused by the actual orperceived opposition of needs, values andinterest.

Can be internal (within oneself) or external (b/w

2 or more individuals). Explains many aspects of social life such as

social disagreement, conflict of interests, andfight b/w individuals, groups or organizations.

arises when 2 or more parties with percievedincompatible goals seek to undermine eachothers goal-seeking capability.


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Organizational conflict is disagreementbetween 2 or more organizational members orgroups arising form the fact that they mustshare scarce resources or work activities and/orfrom the fact that they have different statuses,goals, values or perceptions.

Conflict exists in situations where goals,

interests or values of people are incompatibleand they block others efforts to achieve theirgoals.


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Some levels of conflict is inevitable given thewide range of goals in the firm.

Some conflict is good for organizational

performance too much of it, however, causesmanagers to spend much time in resolving theconflict.


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Causes of Conflict

1. Differences in perception

2. Excessive competition

3. Differences in goals

4. Interdependence of tasks5. Habit patterns

6. Personal characteristics

7. Ill defined authority-responsibilityrelationships


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Types of Conflict

1. Individual conflict:-Goal Conflict

-Role conflict

2. Interpersonal conflict:- vertical Conflict

- horizontal Conflict

3. Intergroup conflict : - (different goals/common resourcesharing/interdependence/differentattitudes, values, beliefs)


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Management of Control

1. Stimulation of functional conflict: Bring managers with different background, values

Add/delete individuals and groups to the existing network.

Break old teams/deptts & reorganize them

Allow open communication Foster competition

Create an environment of creative & innovative thinking.

Introduce changes in people, structure & technology

Allow compromise/collaboration


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Management of Control2

Resolution of dysfunctional conflict: introduce changes in org. structure

introduce participative style of management

Integrate individual goals with organisational goals

Calling meetings of conflicting parties Conduct training programmes

Avoid action by saying information is insfficient

Compromise

Allow arbitration Resort to rules

Relsolve conflict through consensus


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5-Ways to address conflict

1. Avoidance/postpone:

2. Collaboration:

3. Compromise:

4. Competition:

5. Accommodation:

14 conflict management

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