14-063010-01 energy uk cms wave - ipsos...12 %d 12% 16%z 16% 8% 15 %zd 23 %zd mains gas only 42 5.95...

OVERALL CUSTOMER EFFORT SCORENET PROMOTER SCORE7-10DETRACTORPASSIVESPROMOTERS

0-3 (NET)4-6 (NET)(NET)MEANS (0-6)(7-8)(9-10)WAVE 1TOTAL(g)(f)(e)(d)(c)(b)(a)(z)

1013919287.0771338532219821978Unweighted Base

105*4219126.9974238930619831981Weighted Base

1034129027.0172938330419051846Yes - mains98%98%99%98%z98%z99%z96%z93%electricity

923517957.0362833727417601650Yes - mains gas88%83%87%85%86%89%z89%z83%

-------3382No - neither------2%4%abcd

13701176.731145332184238Mains electricity only12%17%13%15%z14%11%9%12%a

29105.9213623942Mains gas only2%2%1%2%2%1%2%2%b

903437857.0561533127217211608Both mains electricity86%81%86%83%85%z89%zd87%z81%and gas

-------411Don't know------*1%

-------2-Refused------*-

14-063010-01 : ENERGY UK - CONSUMER EXPERIENCES OF THE ENERGY MARKET 2014 WAVE 2 - FIRST WEEK DATA - ENERGY UK

PUBLIC - FINAL7 Nov 2014

Table 1ED01 - Do you have mains electricity and/or mains gas in your home?Base: All respondents

Proportions/Means: Columns Tested (5% risk level) - z/a - z/b/c/d - e/f/gOverlap formulae used. * small base

Respondent Type: Adults, 15+ in Great Britain who either have sole or joint responsibility for paying the electricity and/or gas bills in their household(Fieldwork Dates: 29th August to 9th September 2014)

RELATIVE TRUST IN OWNENERGY SUPPLIER VS.

OTHERSOVERALL CUSTOMER TRUST SCORELESSABOUTMORE

TRUSTWOTHETRUSTWO0-34-67-10RTHYSAMERTHY(NET)(NET)(NET)MEANTOTAL

(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771978Unweighted Base

55*9763701314638436.741981Weighted Base

559623631304518356.751846Yes - mains100%99%z98%z99%z98%z99%z93%electricity

428253401103897396.791650Yes - mains gas77%85%92%zef84%84%88%z83%

-------82No - neither------4%abcde

131503021741046.39238Mains electricity only23%zd15%zd8%16%16%z12%12%d

-14711185.9542Mains gas only-1%2%1%2%1%2%ae

428123331093787316.801608Both mains electricity77%83%z90%zef83%82%87%zb81%and gas

-------11Don't know------1%ae




Proportions/Means: Columns Tested (5% risk level) - z/a/b/c - z/d/e/fOverlap formulae used. * small base


ACCESS TO INTERNETSOCIAL GRADEINCOMEAGE1750011500650064

25000---UP TOANDNONETOTALWORKHOMEDEC2C1ABPLUS249991749911499649965+UNDER55-6445-5435-4425-3415-24TOTAL

(u)(t)(s)(r)(q)(p)(o)(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(z)

3111667592165453243763237748413519717510842715513163042843033441978Unweighted Base

2841698638168549343153052756912718016596*41915632733273193313121981Weighted Base

275157160115604524024924995531251751619240514412623153103082451846Yes - mains97%zrt93%94%93%92%93%93%95%97%z99%z97%z98%z96%97%zb92%b96%zb96%zb97%zb93%b79%93%bgelectricity

cgggcgrt

236141455214084133424434525011071471376835612942342872712712301650Yes - mains gas83%83%86%zr84%t84%79%83%86%p88%zi85%i81%83%i72%85%b83%b86%b88%zb85%b82%b74%83%bi

tkgp

77426742320261271622577845184282No - neither3%4%4%4%5%5%5%2%1%*3%1%2%1%5%zde3%1%1%5%deh13%zcd4%de

hefghhlm

4019853193566858576119282525581803136434031238Mains electricity only14%s12%rs8%11%s11%16%zo11%11%11%15%15%15%26%zj14%12%11%11%14%12%10%12%s

klm

141441168810101-1293437531642Mains gas only*2%su1%2%su3%2%2%2%2%1%-1%2%2%2%1%2%1%1%5%zcd2%su

fgh

235137354813663963354344424921061471356734712612322802672682141608Both mains electricity83%81%86%zr81%t80%78%82%84%p86%zi84%i81%i82%i70%83%b81%b85%b86%bg84%b81%b69%81%biand gas

t

1117111146---1-111---2911Don't know*1%1%1%**1%1%---*-*1%---1%3%zcd1%

efgh




Proportions/Means: Columns Tested (5% risk level) - z/a - z/b/c/d/e/f/g/h - z/i/j/k/l/m - z/n/o/p/q - z/r/s/t/uOverlap formulae used. * small base


RESPONSIBILITY FOR

ELECTRICTYAND/OR GASSWITCHING IN THE

BILLSLAST 12 MONTHSLIFESTAGETENUREEDUCATIONRE-

NTEDRE-BEINGOWNEDANYFROMNTEDBO-OUT-FORMA

TRIEDA PR-FROMUGHTRIGHTLGCSE/BUTPOSTPREIVATELOCALON ABYQUALINODEGR/A-LVLO-LV/

HAVEDIDN'SWITCFAM-FAM-FAM-SIN-LAND-AUTH-MOR-HOUS-FICATFORMLMAST/ORCSE/JOINTSOLEYNOTTHEDILYILYILYGLEOTHERLORDORITYTGAGEEHOLDIONQUALPHDEQUIVNVQ12TOTAL

(s)(r)(q)(p)(o)(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)(z)

66579412272620199656911030214939325355361514343454613526211978Unweighted Base

715762122330**220959608117*29611638719163763514733175213545981981Weighted Base

70674712053021492357810723610533918259661113643004873155631846Yes - mains99%z98%z99%z100%97%z96%zk95%zk92%k80%91%88%96%i94%i96%zi93%b95%b93%b89%94%b93%bielectricity

ljk

655617104726195813531952118729516554155112152714482964711650Yes - mains gas92%zr81%86%z87%89%85%k87%zk82%k71%75%76%86%ij85%ij87%zi82%a85%a86%ae84%79%83%ai

jjkr

-----16226386247311365718202782No - neither-----2%4%n5%n13%zlm5%6%zf3%5%f2%4%2%4%6%5%4%fno

nqrs

60146176425130531440216619617018139523396238Mains electricity only8%19%zs14%z13%11%14%m9%12%14%m18%zf17%zf10%10%11%12%12%10%9%16%zbc12%gm

ghghes

91518-620521532215103291315442Mains gas only1%2%1%-3%2%1%2%5%zmn3%6%zfg1%1%2%2%a3%a3%a4%zae1%2%agm

hq




Proportions/Means: Columns Tested (5% risk level) - z/a/b/c/d/e - z/f/g/h/i/j - z/k/l/m/n - z/o/p/q - z/r/sOverlap formulae used. * small base; ** very small base (under 30) ineligible for sig testing


RESPONSIBILITY FOR







715762122330**220959608117*29611638719163763514733175213545981981Weighted Base

646602102926189793525931968427316353654111832624342824671608Both mains electricity90%zr79%84%z87%86%83%k86%zk80%k66%73%70%86%ij84%ij85%zi80%83%83%79%78%81%aiand gas

jjk

-----12272214111-35411Don't know-----**2%n2%zmn1%1%*1%*1%-1%1%d1%1%nq








1013919287.0771338532219381882Unweighted Base

105*4219126.9974238930619441888Weighted Base

602174746.98376202172784762I have sole57%52%52%51%z52%z56%z40%40%responsibility for

paying theelectricity/gas/energybills in my household

452034387.01366187134718715I have joint43%48%48%49%z48%z44%z37%38%responsibility for


-------441411I have no------23%22%bcdresponsibility for


1054219126.9974238930615021477Any responsibility100%100%100%100%z100%z100%z77%78%(joint/sole) (NET)

-------1-Refused------*-



Table 5ED02 - Please could you tell me which of the following statements best applies to you?Base: All with mains electricity and/or gas






(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771882Unweighted Base

55*9763701314638436.741888Weighted Base

32487209672394456.81762I have sole57%z50%z56%z51%z52%z53%z40%responsibility for


23489161642243996.65715I have joint43%50%z44%z49%z48%z47%z38%responsibility for


-------411I have no------22%abcderesponsibility for

fpaying theelectricity/gas/energybills in my household

559763701314638436.741477Any responsibility100%z100%z100%z100%z100%z100%z78%(joint/sole) (NET)









3031579561156751041559536247713418917210642014623073002782862911882Unweighted Base

2761612605160146941050050956312617516294*41314752653233153112611888Weighted Base

162600183594252155200155182611021046424052211013812911133762I have sole59%zrst37%s30%37%s54%zn38%n40%n30%32%48%m59%zm64%zl68%zl58%zb35%b42%bg43%bg41%b36%b13%40%bgresponsibility for

opmmcdefgmnrstpaying theelectricity/gas/energybills in my household

786372536341051521822762934347351914457112414913612240715I have joint28%40%zu42%zu40%zu22%37%q36%q54%zo52%zi34%ij27%22%20%35%b39%b47%zb46%zb43%bh39%b15%38%biresponsibility for

pqjklghghjkqupaying theelectricity/gas/energybills in my household

363761683731111031187987222523113038131354978188411I have no13%23%zu28%zr23%zu24%n25%n24%n15%15%17%14%14%12%7%26%zde12%11%16%h25%de72%zc22%deresponsibility for

tufhfhdefghfhijkpaying themnuelectricity/gas/energy

bills in my household

24012374371228357307382431476104150139833841093234288265233731477Any responsibility87%zrst77%s72%77%s76%75%76%85%zo85%z83%86%z86%z88%z93%zb74%b88%zb89%zb84%zb75%b28%78%bg(joint/sole) (NET)

pqcdgcgcgcgrst






RESPONSIBILITY FOR







66579412272620197754610325514536724351659913563374393255921882Unweighted Base

715762122330**220943584109*25110936118360262113973095003295671888Weighted Base

-7626411999476205166465158108175255519165172107240762I have sole-100%zs52%z64%45%50%zk35%kl15%25%l60%zf44%g59%zf29%41%g37%53%za34%32%42%bc40%bcresponsibility for

lmgigibceeegklmpaying theselectricity/gas/energy


715-582111213712545931181044128926256792248103216715I have joint100%zr-48%z36%55%z39%k44%zk54%zk12%16%29%j23%48%zh42%zh41%zb30%50%za31%38%d38%bdresponsibility for

nijijdbdehijkrpaying theelectricity/gas/energybills in my household

-----961243515626100341371053115380119111411I have no-----10%21%n32%zm62%zl24%28%zf19%23%f17%22%c17%16%36%za20%22%cdresponsibility for

nmnhcdefnoqrpaying theselectricity/gas/energy


71576212233022084746074958226214946451610862574202104561477Any responsibility100%z100%z100%z100%100%z90%z79%kl68%k38%76%72%81%i77%83%zg78%b83%zb84%zb64%80%b78%bi(joint/sole) (NET)

klmiekl




Proportions/Means: Columns Tested (5% risk level) - z/a/b/c/d/e - z/f/g/h/i/j - z/k/l/m/n - z/o/p/q - z/r/sOverlap formulae used. * small base; ** very small base (under 30) ineligible for sig testingRespondent Type: Adults, 15+ in Great Britain who either have sole or joint responsibility for paying the electricity and/or gas bills in their household(Fieldwork Dates: 29th August to 9th September 2014)

TOTAL

2881Unweighted Base

2933Weighted Base

819British Gas28%

443E.ON15%

363EDF12%

325Scottish Power11%

251npower9%

187Southern Electric6%

87SSE3%

68First Utility2%

45Scottish Hydro2%

42Ovo1%

38Swalec1%

24Co-operative Energy1%



Table 9ED03 - Which, if any, of the following companies do you buy your electricity from?Base: All who have responsibility for paying energy bills and have mains electricity


TOTAL

2933Weighted Base

20Marks & Spencer Energy1%

12Ecotricity*

11Sainsburys Energy*

9Good Energy*

9Spark Energy*

2Ebico*

90Other3%

2587Any Largest 688%suppliers (NET)

257Non Largest 69%suppliers (NET)

83Don't know3%

6Refused*



Table 9ED03 - Which, if any, of the following companies do you buy your electricity from?Base: All who have responsibility for paying energy bills and have mains electricity


TOTAL

2590Unweighted Base

2619Weighted Base

932British Gas36%

336E.ON13%

276Scottish Power11%

254EDF10%

206npower8%

140Southern Electric5%

73SSE3%

63First Utility2%

37Scottish Hydro1%

33Ovo1%

30Swalec1%

24Co-operative Energy1%



Table 10ED04 - Which, if any, of the following companies do you buy your gas from?Base: All who have responsibility for paying energy bills and have mains gas


TOTAL

2619Weighted Base

17Marks & Spencer Energy1%

10Ecotricity*

9Sainsburys Energy*

8Spark Energy*

7Good Energy*

3Ebico*

83Other3%

2311Any Largest 688%suppliers (NET)

231Non Largest 69%suppliers (NET)

71Don't know3%

6Refused*



Table 10ED04 - Which, if any, of the following companies do you buy your gas from?Base: All who have responsibility for paying energy bills and have mains gas




1013919287.0771338532214651459Unweighted Base

105*4219126.9974238930615021477Weighted Base

16561447.161035361244220Yes - I have switched15%13%16%14%13%20%zcd16%15%

711125.7323332530I tried to switch but6%e3%1%3%zc1%1%2%2%cdidn't do so

823527546.9961333424212321223No I have not tried to78%84%83%83%86%b79%82%83%switch

-117.682--13Don't know-***--**

--------1Refused-------*



Table 11ED05 - Have you switched, or tried to switch, your [electricity and/or gas] supplier in the last 12 months?Base: All who have mains gas and/or electricity and have responsibility for paying energy bills






(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771459Unweighted Base

55*9763701314638436.741477Weighted Base

141346526701216.72220Yes - I have switched26%ze14%17%19%15%14%15%

4215511145.9030I tried to switch but6%zd2%1%4%2%2%2%didn't do so

378193011013817076.761223No I have not tried to67%84%f81%f77%82%84%83%fswitch

-2--117.683Don't know-*--***

-------1Refused------*









26311963941187386312454307403111161149903941065271263234214831459Unweighted Base

24012374371228357307382431476104*15013983*384109323428826523373*1477Weighted Base

17204892043734519897143013845175335644348220Yes - I have switched7%16%zu20%zr17%zu10%11%13%23%zo20%zi13%20%ij10%9%12%16%14%19%zh17%15%11%15%qu

tupqj

32611268561010133452554510230I tried to switch but1%2%3%2%2%2%2%2%2%1%2%2%5%1%2%2%1%2%4%zh3%2%didn't do so

21910043369953102673263203688911712271331892196228215189631223No I have not tried to91%zrst81%s77%81%s87%zn87%zn85%n74%77%85%78%88%km86%86%e82%84%79%81%81%87%83%mnswitch

rst

12*21*-21----3*--*--3Don't know******-**----1%zg*--*--*g

-1-11---------1---1-1Refused-*-**---------*---*-*






RESPONSIBILITY FOR







665794122726201879420689111025719139350510352853602064691459Unweighted Base

715762122330**22084746074*95*82*26214946451610862574202104561477Weighted Base

12199--22011488117132715937218824874754220Yes - I have switched17%13%--100%zq13%19%zk15%7%16%10%10%20%zf14%17%za9%21%zad23%za12%15%ad

nhiddeikqr

1119-30-13845271128234851030I tried to switch but1%2%-100%-1%2%6%zn5%n2%3%1%3%2%2%1%2%2%2%2%qdidn't do so

5826411223--7173635982672271333584348722283241583901223No I have not tried to81%84%100%zo--85%zm79%79%87%82%87%g89%zg77%84%g80%89%zb77%75%86%bc83%bcswitch

ceeegmo

*3---3-----*12211-13Don't know**---*-----****1%*-**

1-------1-1---1-1--1Refused*-------1%zn-*---*-*--*








20451277.02924951232194Unweighted Base

22**54*138*6.98105*53*55*240215Weighted Base

1235.745-196I switched/tried to5%4%2%5%-3%4%3%switch my gas supplier

only

5475.5712211016I switched/tried to21%8%5%12%5%2%4%7%switch my electricity

supplier only

15421197.18754950199177I switched/tried to69%77%86%72%93%zd91%d83%82%dswitch both my gas and

electricity supplierfrom one supplier toanother

-126.343--163I switched/tried to-2%1%3%--7%z1%switch both my gas and

electricity supplierfrom two separatesuppliers to onesupplier for both

1476.82912612I switched/tried to5%8%5%8%2%4%2%6%switch both my gas and

electricity supplierfrom two separatesuppliers to twoseparate suppliersagain



Table 15ED06 - Thinking about the last time you [switched/tried to switch] did you [switch /try to switch] your gas supplier, electricity supplier or both?Base: All who have both mains electricty and gas, who have either switched or tried to switch their energy supplier in the last 12 months.

Proportions/Means: Columns Tested (5% risk level) - z/a - z/b/c/d - e/f/gOverlap formulae used. * small base; ** very small base (under 30) ineligible for sig testing




22**54*138*6.98105*53*55*240215Weighted Base

-1-6.001---1Don't know-2%-1%---*









(f)(e)(d)(c)(b)(a)(z)

121185720621106.73194Unweighted Base

15**129*64*26**67*120*6.68215Weighted Base

1322235.366I switched/tried to7%3%3%7%3%2%3%switch my gas supplier

only

11324934.9516I switched/tried to7%10%3%14%13%a3%7%aswitch my electricity

supplier only

91035814511107.04177I switched/tried to61%80%90%55%76%91%zb82%switch both my gas and


-3--117.463I switched/tried to-2%--2%1%1%switch both my gas and





Proportions/Means: Columns Tested (5% risk level) - z/a/b/c - z/d/e/fOverlap formulae used. * small base; ** very small base (under 30) ineligible for sig testing





(f)(e)(d)(c)(b)(a)(z)

15**129*64*26**67*120*6.68215Weighted Base

4626424.2212I switched/tried to25%5%4%23%6%1%6%aswitch both my gas and


-1---17.001Don't know-1%---1%*









18176721763936576270142918645149333832379194Unweighted Base

17**19891*19838*33*48*96*92*12**28**15**6**45*17032**48**42**40*8**215Weighted Base

-6362122311---6-2-416I switched/tried to-3%4%3%7%2%3%2%3%6%3%---4%-4%-10%z9%3%switch my gas supplier

only

2146144156814-11151428116I switched/tried to9%7%7%7%11%3%9%6%8%5%15%-16%2%9%2%7%4%19%zgh11%7%switch my electricity

supplier only

16161691612929417872112113542135303339277177I switched/tried to91%81%76%81%77%87%85%81%79%89%73%87%84%93%zc79%c95%69%92%66%80%82%cswitch both my gas and


-313--*31----*3-11--3I switched/tried to-1%1%1%--1%3%1%----1%2%-3%3%--1%switch both my gas and


-12111222188-31-2111811-12I switched/tried to-6%12%z6%5%5%2%8%9%-9%6%-4%6%3%17%1%2%-6%switch both my gas and





Proportions/Means: Columns Tested (5% risk level) - z/a - z/b/c/d/e/f/g/h - z/i/j/k/l/m - z/n/o/p/q - z/r/s/t/uOverlap formulae used. * small base; ** very small base (under 30) ineligible for sig testing





17**19891*19838*33*48*96*92*12**28**15**6**45*17032**48**42**40*8**215Weighted Base

-1-1-1-----1--1---1-1Don't know-*-*-3%-----7%--1%---2%-*






RESPONSIBILITY FOR







9896-2217210173128182318666916025664648194Unweighted Base

119*96*-**26**189106*85*14**10**14**25**13**94*70*18224**85*49*48*215Weighted Base

33-15212212-3-51-416I switched/tried to3%3%-5%3%2%1%12%22%5%10%-3%-3%4%-8%c3%3%switch my gas supplier

only

97-41139312319113343516I switched/tried to7%7%-17%6%2%11%n22%8%16%13%5%9%1%7%11%5%7%11%7%fnswitch my electricity

supplier only

9582-1815995679681811756314919723840177I switched/tried to80%86%-70%84%89%z78%66%61%62%73%88%80%91%z82%80%84%77%83%82%switch both my gas and


3*--3*3--*--3-3-1*13I switched/tried to2%*--2%*3%--3%--3%-2%-1%1%3%1%switch both my gas and







RESPONSIBILITY FOR







119*96*-**26**189106*85*14**10**14**25**13**94*70*18224**85*49*48*215Weighted Base

103-11166--1114611183-12I switched/tried to8%3%-4%6%6%7%--7%3%8%4%8%6%4%9%7%-6%switch both my gas and


-1-1----11---------1Don't know-1%-4%----10%7%---------*








22561467.011125260256227Unweighted Base

23**67*1566.99127*55*64*269250Weighted Base

5434.0110-25120 - It was extremely23%5%2%8%-3%2%5%difficult

-216.212-1431-4%*2%-1%1%1%

-236.3831-952-3%2%3%2%-3%2%

3355.2383-1112315%5%3%7%6%-4%5%

1646.3972291045%8%2%5%4%2%3%4%

41385.6320132726517%19%e5%16%zc3%5%10%10%c

-225.693--1736-3%1%3%--6%z1%

210106.5113652623710%15%7%10%10%7%10%9%

-6187.25127641258-9%12%9%12%9%15%10%



Table 19ED07 - Thinking about the last time you [switched/tried to switch] your [electricity/gas/gas or electricity] supplier, overall, how easy or difficult would yousay it was to [try to] switch your account to a new supplier?When answering, please think about how easy or difficult the process was of [trying to switch/[switching] the account rather than deciding who to switch to in the first place.Please answer on a scale of 0 to 10, where 0 was extremely difficult and 10 was extremely easy.Base: All with mains gas and/or electricity, have responsibility for paying energy bills and who have either switched or tried to switch their energy supplier in the last 12months.

Proportions/Means: Columns Tested (5% risk level) - z/a - z/b/c/d - e/f/gOverlap formulae used. * small base; ** very small base (under 30) ineligible for sig testingRespondent Type: Adults, 15+ in Great Britain who either have sole or joint responsibility for paying the electricity and/or gas bills in their household(Fieldwork Dates: 29th August to 9th September 2014)



23**67*1566.99127*55*64*269250Weighted Base

67266.56181373338925%10%17%14%24%11%12%15%

113778.38302240879110 - It was extremely5%19%49%f23%39%62%zcd32%36%deasy

4.906.288.36f6.196.498.25zd8.74zd7.457.45dMean

911125.02255229320-3 (NET)39%17%7%19%zb8%4%11%13%b

520135.84304553404-6 (NET)22%30%e8%24%zbc7%7%20%16%bc

9361317.597247571871787-10 (NET)39%53%84%f57%85%zd89%zd69%71%d









(f)(e)(d)(c)(b)(a)(z)

151436124751256.67227Unweighted Base

18**15569*30**80*1366.62250Weighted Base

3734445.05120 - It was extremely15%4%4%12%6%3%5%difficult

-12-127.2331-1%3%-1%2%1%

-31-315.9552-2%2%-4%1%2%

2733634.6212311%5%4%11%7%2%5%a

-821455.69104-5%3%5%5%3%4%

118541734.792656%12%7%15%21%za2%10%a

13-1215.51364%2%-2%2%1%1%

216539116.2723713%10%6%10%11%8%9%




Proportions/Means: Columns Tested (5% risk level) - z/a/b/c - z/d/e/fOverlap formulae used. * small base; ** very small base (under 30) ineligible for sig testingRespondent Type: Adults, 15+ in Great Britain who either have sole or joint responsibility for paying the electricity and/or gas bills in their household(Fieldwork Dates: 29th August to 9th September 2014)




(f)(e)(d)(c)(b)(a)(z)

18**15569*30**80*1366.62250Weighted Base

118519156.772587%12%7%3%11%11%10%

7237612206.3238938%15%9%21%15%15%15%

15038613717.919110 - It was extremely6%32%55%ze21%17%52%zb36%beasy

6.397.347.976.346.328.41zb5.627.45bMean

5189715105.23320-3 (NET)26%12%13%23%18%a7%13%a

229772395.10404-6 (NET)9%19%10%22%29%za6%16%a

121075417421177.201787-10 (NET)65%69%77%55%53%86%zb71%b









2120681206474266728317332012501774147384011227Unweighted Base

20**230100*23045*40*57*108*106*16**33**17**12**50*20038*60*49**44*10**250Weighted Base

111-113-354-21248-414-120 - It was extremely5%5%-5%8%-6%5%4%-5%6%15%8%4%-7%1%9%-5%difficult

12-221--21----31-11-314%1%-1%5%zn2%--2%6%----2%2%-2%3%-1%

-555--135-----5-31--52-2%5%2%--2%3%4%-----2%-6%2%--2%

-1261222256-22-111-2451123-5%6%5%5%6%4%5%6%-7%14%-1%6%-4%7%10%8%5%

-1051022255-2-119361--104-5%5%5%4%6%3%4%4%-6%-7%2%5%8%9%2%--4%

323623736105-3334225449126514%10%6%10%15%9%11%9%5%-10%16%24%7%11%12%7%8%20%12%10%m

-3131-113--1--311-1136-2%1%2%3%-1%1%3%--4%--2%3%1%-2%7%1%

12311235341181313320273532374%10%11%10%11%9%7%10%7%5%10%6%27%7%10%6%12%5%12%26%9%









20**230100*23045*40*57*108*106*16**33**17**12**50*20038*60*49**44*10**250Weighted Base

32372323119445216193266125814%10%7%10%5%8%19%zq9%3%28%15%9%8%13%10%8%4%13%14%10%10%m

33522357632222163-73161663138917%15%22%15%16%15%6%20%o21%8%19%20%-14%16%16%27%zc12%6%8%15%o

g

88237821319233743894224671714231039110 - It was extremely42%36%37%36%28%47%41%34%40%52%28%24%20%48%ce33%45%23%47%24%28%36%easy

7.907.427.867.426.698.08q7.527.517.548.627.346.855.958.04c7.31c8.11c6.957.956.347.477.45cMean

2301130837141714325271106101320-3 (NET)9%13%11%13%18%8%12%13%16%6%12%20%15%9%14%f2%16%13%22%f8%13%f

337123710691613-5345359105102404-6 (NET)14%16%12%16%22%14%16%14%12%-16%21%31%9%18%23%17%10%22%20%16%

151637716327314179761523106411372840382471787-10 (NET)77%71%77%71%59%78%73%73%72%94%72%59%55%81%c69%75%67%77%56%72%71%c






RESPONSIBILITY FOR







110117-26201121821410193221767918729755062227Unweighted Base

132*118*-**30**220126*96*15**12**15**34**16**105*81*21127**94*52*65*250Weighted Base

75-310651-22-62111335120 - It was extremely5%5%-9%4%5%5%7%-17%6%-6%2%5%4%3%7%7%5%difficult

-3-1211-1-2--121--231-3%-5%1%1%1%-12%-7%--1%1%3%--4%1%

5---523-----5-5-5--523%---2%1%3%-----4%-2%-5%--2%

48-39362113-721022341233%7%-10%4%2%6%13%7%5%8%-7%2%5%8%3%6%6%5%

55-1947---3133913411044%4%-3%4%3%7%---9%5%3%4%4%3%4%9%2%4%






RESPONSIBILITY FOR







132*118*-**30**220126*96*15**12**15**34**16**105*81*21127**94*52*65*250Weighted Base

1511-101612104-223137223541226512%9%-33%7%10%10%25%-13%5%17%12%9%10%9%6%8%18%zce10%o

21-121111-1-113-111362%1%-5%1%1%1%5%7%-4%-1%2%1%-1%2%1%1%

1014-122972534110721212542377%12%-3%10%7%8%12%44%18%11%4%9%8%10%7%12%10%6%9%

1411-1241212-2143810221117425811%9%-4%11%9%12%-16%4%11%19%8%13%10%3%11%14%6%10%

2414-23725131-13118153532051138918%12%-6%17%20%13%5%-7%10%6%17%19%17%11%21%9%17%15%

4645-7845232525108353373143319219110 - It was extremely35%38%-23%38%41%34%33%14%37%29%49%33%41%34%53%35%35%33%36%easy






RESPONSIBILITY FOR







132*118*-**30**220126*96*15**12**15**34**16**105*81*21127**94*52*65*250Weighted Base

7.507.40-5.757.68z7.88z7.166.566.536.676.618.297.198.14z7.407.857.777.227.007.45Mean

1516-72511153237-18428410711320-3 (NET)12%14%-23%11%9%15%20%19%22%21%-17%f5%13%14%11%13%17%13%f

2317-12281817512641712333101014404-6 (NET)17%15%-41%13%14%18%29%7%13%18%22%16%15%16%12%10%19%21%16%o

9484-111679764891020127065150207536401787-10 (NET)71%71%-36%76%z77%67%51%74%66%61%78%67%81%z71%74%79%a68%62%71%








1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

3428184.09732553790 - I don't trust them32%ef7%e2%10%zbc*2%4%5%abcat all

1512144.8534624542114%ef3%2%5%zbc2%1%3%3%b

1029205.7055318858210%e7%e2%7%zbc1%*6%z4%bc

841205.616343986937%e10%e2%8%zbc1%1%7%z5%bc

428396.25581021007044%7%4%8%zbc3%b1%7%z5%bc

121561586.542277523338325511%37%eg17%31%zbc19%b8%23%23%b

1053836.72894711155146610%13%9%12%b12%b4%11%10%b

6371527.1668973019919676%9%17%fg9%25%zbd10%14%14%bd

5111537.8842903717316985%3%17%fg6%23%zbd12%d12%12%d



Table 23ED08_1 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues.On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..?Provide you with value for moneyBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or

know who it is) have mains gas and know who their gas supplier is.





105*4219126.9974238930614671437Weighted Base

-101068.601636641061179-2%12%fg2%9%d21%zcd7%8%d

1161509.15181913011116710 - I trust them1%4%16%fg2%5%d42%zcd8%12%acdcompletely

2.764.76g6.90fg6.204.546.79zd8.42zcd5.725.97adMean

67109725.0222414102842480-3 (NET)64%ef26%e8%30%zbc4%3%19%17%bc

262372796.55373132365935414-6 (NET)24%56%eg31%50%zbc34%b12%40%38%b

13755618.121442432615906487-10 (NET)12%18%62%fg19%62%zd85%zcd40%45%ad










(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

215064920102.82790 - I don't trust them39%zde5%d2%37%zab4%a1%5%adat all

7322231453.7542113%zde3%d1%17%zab3%a1%3%ad

64391334124.9658211%zde4%2%10%za7%za1%4%a

66111534205.3769311%d6%zd*11%za7%za2%5%ad

2634633325.737043%6%zd1%4%7%za4%5%ad

726441161881216.18325512%27%zdf11%12%41%zac14%23%acd

311626574686.6514666%12%zd7%4%16%zac8%10%acd

-130631361597.211967-13%f17%zf1%8%c19%zbc14%bcf










(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

191753131527.8616982%9%20%zef3%3%18%zbc12%bcef

16053-61118.4811793%6%14%zef-1%13%zbc8%bce

-64891121549.2016710 - I trust them-7%24%zef1%3%18%zbc12%bcefcompletely

2.215.53f7.59zef2.064.80c7.23zbc6.575.97bceMeanf

401861999102474.192480-3 (NET)73%zde19%zd5%75%zab22%za6%17%ad

1244371272942216.255414-6 (NET)22%45%zdf19%20%64%zac26%38%acdf

33462806675758.126487-10 (NET)5%35%f76%zef4%14%c68%zbc45%bcef










25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

8712571191717253066115225713177173790 - I don't trust them4%6%6%6%6%6%5%6%6%6%4%8%6%6%5%d6%6%3%8%d5%5%dat all

33918391137222126336358128524211%3%4%3%3%1%2%5%zop5%2%4%2%4%2%3%3%4%3%2%3%3%p

652195298152619595214447820715823%4%4%4%3%3%4%6%q4%5%6%3%2%4%4%3%3%8%zce3%1%4%

fg

6633063171219223154321059819151526933%5%7%zu5%5%4%5%5%7%5%3%2%2%3%6%h3%7%h6%7%h3%5%h

8623062101425212556721258615211527043%5%7%5%3%5%7%zq5%5%5%4%5%2%3%5%f3%5%8%zfh6%2%5%q

4727810627569698210511123303029822435560624719325520%23%25%23%20%23%22%25%24%23%21%22%36%zj22%23%24%21%24%21%28%23%

km

241224212138353835441520159341122436182212146611%10%10%10%11%12%10%8%9%15%14%11%11%9%11%10%13%7%10%17%d10%

29167431664050515459121720849147324039287196713%14%s10%14%s12%17%14%13%13%12%12%14%9%13%14%14%14%15%12%11%14%s










22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

37131491304929464545111617960108193322295169816%zrt11%11%11%14%10%12%11%10%10%11%12%11%16%zd10%8%12%9%13%7%12%grt

fg

20973096331833334399125328422182218411799%8%7%8%9%6%9%8%9%9%6%9%6%9%8%10%7%8%8%7%8%

40127351275340383537102217949118352225251116710 - I trust them18%zrst11%8%11%15%zn14%n10%8%8%10%15%m12%10%13%11%15%eg8%10%11%16%e12%mrcompletely

ost

6.67zrst5.84s5.535.84s6.30z6.14n6.03n5.545.615.906.066.045.816.29z5.866.165.665.755.836.235.97gMeanndegmnrst

24224922245639579510017252212521963657514482480-3 (NET)10%19%zu22%zu19%zu16%13%16%22%zo22%z17%17%16%14%14%18%16%20%19%19%11%17%u

p

79463179458117118145161180435652401284138411110284335414-6 (NET)34%38%42%38%34%40%39%38%39%42%39%37%49%z35%39%37%39%39%37%48%h38%

12652215851817613716816718542646630191457108114108100286487-10 (NET)55%zrst43%s37%43%s50%zn46%45%39%40%41%44%47%37%51%zd43%47%40%42%44%41%45%gm

egnrst







RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

374263611452464516522315816241124790 - I don't trust them5%6%5%19%5%5%5%8%4%6%6%4%5%6%6%6%6%5%5%5%at all

2616263132314321341817363187104214%2%2%10%6%zq3%3%4%3%1%1%2%4%3%3%1%4%4%2%3%q

2533434112828112632621495277155824%4%4%13%5%3%6%zn1%1%2%3%2%6%4%5%2%7%zd3%3%4%

3831534113027584733421547288186935%4%4%15%5%4%6%7%9%n5%3%2%8%zhi4%5%3%7%d4%4%5%n

38326226352851212531205492313187046%4%5%6%3%4%6%7%2%3%5%3%7%4%5%4%6%6%4%5%

1591662773441791131716196327112105259451075499325523%22%23%10%20%22%25%23%19%23%25%19%25%21%24%z18%26%d26%22%23%







RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

668013717933561294311344910921412147146610%11%12%zo2%3%11%8%8%14%11%17%zf8%8%10%10%8%10%10%11%10%o

gh

979916513010863619142923537614429483066196714%13%14%3%14%13%14%8%23%zln17%12%16%12%15%14%12%12%15%15%14%

9079141127107448982223516511734361665169813%11%12%4%12%13%10%11%11%10%9%16%i11%13%11%14%9%8%15%zbc12%

e

457291224733364316213740803031183111797%10%z8%6%11%9%7%8%5%4%6%14%zfg8%8%8%12%zae8%9%7%8%

ij

66101131333102451191635183759984730204816710 - I trust them10%13%zs11%12%15%12%10%15%10%19%zf14%g13%8%12%9%19%zab7%10%11%12%cecompletely

gcegs







RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

5.816.12z6.003.946.116.14z5.675.806.106.38g6.056.68z5.596.00g5.77c6.66z5.425.826.08c5.97cMeanmfgiabceeegm

126122185174612593151411331510090197319733672480-3 (NET)18%16%16%57%21%15%21%n21%16%13%13%10%22%zh18%h19%ad13%23%za16%15%17%dh

idenq

2632784765583071772830301174417617342274170881635414-6 (NET)38%37%40%zo18%27%37%39%38%35%36%47%zf31%39%34%40%zd30%41%d43%d37%38%dh

ho

297351527711339018431424210285178239440140146842106487-10 (NET)43%47%44%25%52%z47%zm41%42%49%51%g40%59%zf39%48%g42%c57%za35%41%48%ce45%ce

gibceg









1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

2819103.52502437560 - I don't trust them26%ef4%e1%7%zbc1%1%3%4%bcat all

10843.81201-2822110%ef2%e*3%zbc*-2%2%bc

61175.232221432426%e3%e1%3%zbc**3%z2%bc

102394.863812564139%e5%e1%5%zbc*1%4%3%bc

532185.594771635544%8%e2%6%zbc2%*4%4%bc

20142936.041934318253255519%e34%eg10%26%zbc11%b6%17%18%bc

767566.339929212013067%16%eg6%13%zbc7%b1%8%9%b

7431497.0188971523119977%10%16%fg12%b25%zbd5%16%14%bd

3322017.63871163328223783%8%22%fg12%30%zbd11%19%16%bd



Table 27ED08_2 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues.On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..?Provide you with an accurate billBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or






105*4219126.9974238930614671437Weighted Base

3191488.2150536718717093%5%16%fg7%14%d22%zcd13%12%d

7252178.75473816316724810 - I trust them6%6%24%fg6%10%53%zcd11%17%acdcompletely

3.625.51g7.76fg5.975.617.42zd8.88zcd6.646.80dMean

5460294.24130671641430-3 (NET)51%ef14%e3%18%zbc2%2%11%10%bc

312411686.0734079214364404-6 (NET)30%e57%eg18%46%zbc20%b7%30%31%bc

201197157.932723042788678547-10 (NET)19%28%78%fg37%78%zd91%zcd59%59%d










(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

17336371172.57560 - I don't trust them31%zde3%2%28%zab2%a1%4%adat all

119115512.542213%2%*12%zab1%a*2%ad

613561185.1024211%zde1%1%4%za2%1%2%a

6313152154.3941312%zde3%d1%12%zab4%za1%3%ad

3493735125.035545%d5%zd1%6%a8%za1%4%ad

72162119169675.71255513%22%zd6%14%a36%zac8%18%ad

311215975476.1313066%11%zd4%7%16%zac6%9%ad

4141512581386.8319977%14%14%2%13%c16%zc14%c










(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

2147847421887.4123784%15%23%zef5%9%22%zbc16%bcf

596658161457.9017098%10%18%ze6%4%17%zbc12%be

-1191155212238.8224810 - I trust them-12%f31%zef4%4%26%zbc17%bcefcompletely


3196167448223.521430-3 (NET)57%zde10%d4%56%zab10%a3%10%ad

1337739352781275.754404-6 (NET)24%d39%zdf11%27%a60%zac15%31%ad











25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

55112501415111728467312447174132560 - I don't trust them2%4%3%4%4%5%3%4%6%z4%4%5%4%3%4%d3%6%d2%6%d3%4%at all

120102033871011312196671-2211%2%2%2%1%1%2%2%2%1%1%2%1%1%2%3%h2%3%*-2%

2225224588841315193736-2421%2%1%2%1%2%2%2%2%4%*2%1%1%2%2%2%1%3%-2%

63517351469131636229327661124133%3%4%3%4%2%2%3%3%2%4%2%3%2%3%3%2%2%5%3%3%

649174912121418126483144171311725543%4%4%4%3%4%4%4%3%6%3%6%4%4%4%3%5%4%3%3%4%

3821788214554972788821222529552004236664313255517%18%20%18%16%17%19%18%19%20%15%18%35%zj15%19%e19%13%25%ze19%19%18%e

klmgh

19112371114031283137812121121109162923261513068%9%9%9%11%11%8%7%8%8%8%8%13%6%10%zh7%10%9%11%h23%zc9%h

defgh

24175531744350545260152314950149303943299199710%14%12%14%12%17%15%12%13%15%16%10%10%13%14%13%14%16%13%13%14%










22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

46191741905946587472162326972164385132395237820%16%17%16%17%16%16%17%15%16%16%19%11%20%bd15%17%18%b12%17%8%16%b

29141601413928406363101419647122273728282170913%12%14%12%11%9%11%15%14%10%9%14%7%13%b11%b12%b13%b11%12%b3%12%b

53196571956648706471143519982166434238251724810 - I trust them23%zrst16%13%16%19%16%19%15%15%14%24%zi14%10%22%zc16%19%c15%15%11%26%cd17%cgcompletely

jmdegegrst

7.32zrst6.706.686.716.896.686.836.786.586.497.08i6.626.167.21z6.656.866.646.646.416.906.80cMeancdeggirt

141294412835293544621213157291142435203141430-3 (NET)6%11%10%11%10%10%10%10%13%z11%9%11%8%8%11%10%13%8%14%h6%10%u

63378142373107931141271373538454390350667810076304404-6 (NET)27%31%33%31%31%32%31%30%30%34%26%32%52%zj24%33%zh29%28%38%ze33%h44%ze31%h

klmfhfgh

15270224370020717222125326656947932252602138168141121348547-10 (NET)66%zrst58%57%58%59%59%60%60%57%i55%65%i57%i40%68%zb56%61%60%54%53%50%59%gi

cdg







RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

2432435828244-2153221445816822560 - I don't trust them3%4%4%18%4%3%5%5%-2%6%f2%5%3%4%3%4%4%5%4%at all

1562011138-1-4211516210242212%1%2%2%1%2%2%-1%-1%2%2%1%1%1%2%1%1%2%r

1113171614811-321452128682422%2%1%4%3%2%2%1%2%-1%1%3%z1%2%1%2%3%2%2%

172430292015-73521318345125174132%3%3%8%4%2%3%-8%zln4%2%1%3%4%3%2%3%3%4%3%

312446173220213742119419179155544%3%4%3%3%4%4%2%2%4%3%3%5%4%4%4%4%4%3%4%

114141206840127941815174626927219834824274255517%19%17%28%18%15%21%n24%18%21%18%18%20%f14%19%14%20%20%17%18%fn







RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

6665116-1463458155391537359523401838130610%9%10%-6%8%10%11%17%zn6%15%zfg10%8%7%9%9%10%9%9%9%n

j

9510417322411064817173416597315127543661199714%14%15%6%11%13%14%11%20%21%zg13%12%13%14%14%11%13%18%14%14%

h

1321052003341466612121125287410017546633477237819%zr14%17%9%16%18%15%17%14%13%10%19%i16%i20%zi16%19%15%17%18%16%ir

7496134233105557362622546312038531949170911%13%11%8%15%13%k12%k10%4%7%10%15%j12%13%11%15%13%9%11%12%k

10814120444016456141419492357991635160277624810 - I trust them16%19%17%14%19%20%zm12%19%16%23%g19%g16%13%20%g15%21%b14%13%17%17%egcompletely

m

6.766.836.825.146.877.02z6.426.816.647.04g6.637.06g6.397.13z6.667.25z6.616.586.746.80eMeanmgiabcegm






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

687610992574545952796042116164520511430-3 (NET)10%10%9%31%11%9%12%7%11%6%11%7%13%zfh8%11%7%11%10%11%10%q

210230368962223159273125924415112633466138691274404-6 (NET)31%31%31%32%28%27%35%zn37%36%31%36%zf31%33%f25%32%27%34%33%29%31%fn

40844571111130525241414552133892443346091632301162638547-10 (NET)60%59%60%37%60%64%zm53%56%53%63%53%62%54%67%zg58%66%zc56%57%60%59%eg

ieim









1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

2417103.60461431510 - I don't trust them23%ef4%e1%6%zbc*1%2%4%abcat all

171013.30271-3028116%ef2%e*4%zbc*-2%2%bc

51344.722012442325%e3%e*3%zbc*1%3%z2%c

1325114.8346216849312%e6%e1%6%zbc**5%3%bc

421175.503210-744244%5%e2%4%zb3%b-5%z3%b

201861816.462658339412387519%44%eg20%36%zbc21%b13%28%27%bc

859686.479634513013568%14%e8%13%zb9%b2%9%9%b

6401537.06861021119519875%10%17%fg12%b26%zbd3%13%14%bd

5231857.9366945322221385%5%20%fg9%24%zd17%d15%15%d



Table 31ED08_3 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues.On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..?Deal with your complaints fairlyBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or






105*4219126.9974238930614671437Weighted Base

-81068.532535541251149-2%12%fg3%9%d18%zcd9%8%d


3.295.22g7.33fg6.105.276.98zd8.49zcd6.206.42adMean

5965264.11140461731500-3 (NET)56%ef16%e3%19%zbc1%2%12%10%bc

322662666.39393127446165644-6 (NET)30%63%eg29%53%zbc33%b14%42%39%bc

14896208.062092582566797237-10 (NET)14%21%68%fg28%66%zd84%zcd46%50%ad










(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

18311371042.09510 - I don't trust them33%zde3%d*28%zab2%a1%4%adat all

621-131043.5828111%zde2%d-10%zab2%a1%2%ad

415491224.012327%zde2%1%7%zab3%a*2%a

5431202184.454939%zd4%zd*15%zab4%a1%3%ad

4352523135.234246%d4%d1%4%5%za2%3%ad

930758291971616.17387516%31%zdf16%22%43%zac19%27%ad

611018482506.24135610%11%zd5%3%18%zac6%9%acd

2139565521416.8519873%14%f15%f4%11%c17%zbc14%cf










(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

1123856291797.6521382%13%f23%zef4%6%21%zbc15%bcef

*64481101048.3311491%7%13%zef1%2%12%zbc8%bce

187962181789.0119710 - I trust them2%9%26%zef1%4%21%zbc14%bcefcompletely


3211077953193.421500-3 (NET)59%zde11%d2%60%zab11%a2%10%ad

1845378393022246.115644-6 (NET)33%46%zd21%29%65%zac27%39%acd











25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

64516441611121322537484211162122510 - I don't trust them3%4%4%4%5%4%3%3%5%5%2%5%4%2%4%d5%d6%d1%5%d3%4%dat all

226122655811112431424398312811%2%3%2%1%2%2%2%2%2%3%2%1%1%2%1%3%3%1%2%2%

12282234797332-71631741232*2%2%2%1%1%2%2%2%3%2%2%-2%1%2%*3%2%1%2%

34621461471018184455742716108*4931%4%5%u4%4%2%3%4%4%3%3%3%6%2%4%3%6%zh4%4%1%3%

6361336991212815555366914714243%3%3%3%3%3%3%3%2%1%4%3%6%m1%3%2%3%5%h3%2%3%

53334123330776998144126323936251012856476775613387523%28%29%28%22%23%26%34%zo27%31%27%26%31%27%27%28%27%30%24%19%27%q

pq

191173711641313330461311111128107162422311413568%10%9%10%12%11%9%7%10%12%8%8%14%8%10%7%8%8%14%zfh21%zd9%

efgh

281706416935465860691013181056143314340227198712%14%15%14%10%16%q16%q14%15%9%9%13%12%15%13%14%15%15%10%10%14%q










22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

4616765166574562496515212912641502845254210213820%zrt14%15%14%16%15%17%12%14%15%14%21%14%17%d14%d12%16%10%18%d14%15%dr

t

16982998312527314271185268821202519311497%8%7%8%9%9%7%7%9%7%8%6%6%7%8%9%7%10%8%5%8%

49149411486144454751113015565133382431241619710 - I trust them21%zrst12%10%12%18%zn15%12%11%11%11%21%zi11%7%17%zce12%e17%eg8%12%11%23%zc14%egcompletely

ojlmgdegrst

7.06zrst6.306.116.306.62n6.59n6.426.136.246.086.68i6.255.936.78z6.296.506.016.286.286.89e6.42eMeancdegggnrst

111395613838263650591414179261242442272741500-3 (NET)5%11%zu13%u11%zu11%9%10%12%13%13%9%13%11%7%12%zh11%15%zh10%12%7%10%hu

78486174482126109143186179465651411354298610811394285644-6 (NET)34%40%40%40%36%37%39%44%39%45%39%37%50%z36%40%38%38%43%41%41%39%

13958319958118415919218722743757131210513118132121107357237-10 (NET)61%zrst48%46%48%53%n54%n52%44%49%42%52%51%39%57%zc48%52%47%46%47%52%50%gi

degnrt







RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

203139662618523155121642714820510 - I don't trust them3%4%3%19%3%3%4%6%3%3%6%z3%3%3%4%3%3%4%5%4%at all

1711242213141-14213923210582812%2%2%8%1%2%3%1%-1%2%1%3%2%2%1%2%2%2%2%

13101913146111229917410162322%1%2%2%1%2%1%2%1%1%1%1%2%2%2%1%2%1%1%2%

242535-142415373822214415186184933%3%3%-6%zq3%3%4%8%n3%3%2%5%3%4%2%4%3%4%3%q

22203318251412464198335134154243%3%3%3%4%3%3%1%2%5%f3%3%4%f2%3%2%3%2%3%3%

19019730976920814615182065271321423055513655114387528%26%26%25%32%25%32%zn20%21%24%26%19%29%h28%h29%z23%33%zd27%26%27%h







RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

61751233969479116361841341031536264113569%10%10%zo9%4%8%10%12%13%7%14%zf13%f9%7%10%6%9%12%d9%9%fo

1059317222411960911151819677914927603357198715%12%14%7%11%14%13%12%13%18%i7%13%15%i16%i14%11%15%16%13%14%i

10211217923213058916103024698114645462773213815%15%15%8%15%16%13%12%19%12%12%17%15%16%14%18%c11%13%17%ce15%c

486694218663477422183139822832163411497%9%8%6%8%8%7%10%8%5%9%13%zg7%8%8%11%z8%8%8%8%

8611116143212943141115472240721175137265419710 - I trust them13%15%14%13%15%16%zm10%18%m12%19%g18%zg15%g9%14%g11%21%za9%13%12%14%cecompletely

bcegm

6.346.496.465.016.426.59z6.076.496.536.616.436.86z6.116.53g6.217.05z6.026.386.316.42cMeanmgabceegm







RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

747711892477531110729115648124185220521500-3 (NET)11%10%10%29%11%9%12%14%12%9%12%7%12%9%12%z7%12%10%12%10%

27229246511863012072531301074919218444176186841715644-6 (NET)40%39%39%38%40%37%45%zn34%36%36%42%34%42%37%42%zd31%45%zd41%d39%d39%dn

34138260610107444195384545116832072704941521751012187237-10 (NET)50%51%51%34%49%54%zm43%52%52%55%46%58%zg45%54%g47%62%za42%49%49%50%ce

ibcegm









1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

2918133.70561344600 - I don't trust them28%ef4%e1%8%zbc*1%3%4%bcat all

1213114.5332314136112%ef3%e1%4%zbc1%*3%3%bc

1016135.1539-16939210%ef4%e1%5%zbc-*5%z3%bc

1338235.4068426574313%e9%e2%9%zbc1%1%4%5%bc

638245.706062756846%9%e3%8%zbc1%1%5%5%bc

121541346.372096228309300512%37%eg15%28%zbc16%b9%21%21%bc

767656.6096341016014067%16%eg7%13%zb9%b3%11%10%b

7371557.05761111120819976%9%17%fg10%b28%zbd4%14%14%bd

6191917.87601065024121786%5%21%fg8%27%zbd16%d16%15%d



Table 35ED08_4 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues.On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..?Be open and transparent in their dealings with youBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or






105*4219126.9974238930614671437Weighted Base

171098.6021375812111791%2%12%fg3%10%d19%zcd8%8%d

1141749.19252513913518910 - I trust them1%3%19%fg3%7%d45%zcd9%13%acdcompletely

2.964.99g7.23fg6.244.897.11zd8.53zcd6.136.26dMean

6585594.71194872182090-3 (NET)62%ef20%e7%26%zbc2%2%15%15%bc

252592236.34365102405445074-6 (NET)24%61%eg24%49%zbc26%b13%37%35%bc

14776298.111822802597057217-10 (NET)14%18%69%fg25%72%zd84%zcd48%50%d










(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

16375381742.36600 - I don't trust them28%zde4%d1%29%zab4%a1%4%adat all

2322181263.823614%d3%zd*13%zab3%a1%3%ad

7284151694.6539213%zde3%1%12%zab3%a1%3%ad

126112334165.0774322%zde6%zd*18%zab7%za2%5%ad

5594640225.4968410%d6%zd1%5%9%za3%5%ad

624638181751076.06300511%25%zdf10%13%38%zac13%21%acd

311819479576.4014065%12%zd5%3%17%zac7%10%acd

1134614451496.9319971%14%f17%f3%10%c18%zbc14%bcf










(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

2120911241917.8621784%12%25%zef1%5%23%zbc15%bcef

*61522101058.2211791%6%14%zef2%2%12%zbc8%bce

-82942101779.1218910 - I trust them-8%f25%zef1%2%21%zbc13%bcefcompletely


37157119579364.002090-3 (NET)68%zde16%zd3%72%zab17%a4%15%ad

1442260282941866.085074-6 (NET)26%43%zdf16%21%63%zac22%35%acd











25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

654195413121620284493134713175103600 - I don't trust them3%4%5%5%4%4%4%5%6%4%2%6%4%3%4%d6%d6%d2%5%4%4%at all

433143376141016356172951294-3612%3%3%3%2%2%4%2%3%3%4%4%1%2%3%2%4%4%2%-3%

23716374109171665229302914513921%3%4%3%1%3%2%4%q3%6%3%2%3%2%3%f1%3%5%zfg2%2%3%fq

5693469179173035375196492222927432%6%u8%zu6%u5%3%5%7%7%z3%5%3%1%2%6%zh4%8%h8%zh4%2%5%hu

105822582013171918464811561312151616844%5%5%5%6%4%5%4%4%4%4%3%10%zjm3%5%5%4%6%7%2%5%

4525597253666273989826313124842164449585213300520%21%23%21%19%21%20%23%21%25%21%22%29%23%20%19%17%22%23%19%21%

2111930117373341284691215928112213120261414069%10%s7%10%11%11%11%7%10%9%8%11%11%7%11%9%11%8%12%20%zd10%

fgh

28171651704045555963142314746153324643257199712%14%15%14%11%15%15%14%14%13%16%10%9%12%14%14%16%17%11%10%14%










22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

431735617152435864571417261473143303924409217819%14%13%14%15%15%16%15%12%14%12%18%17%20%zd13%13%14%9%18%d13%15%dg

g

219638963617303442109118298720202220511799%8%9%8%10%6%8%8%9%9%6%8%10%8%8%9%7%8%9%7%8%

45144371445744414647102617561128392628221418910 - I trust them20%zrst12%s9%12%s16%zo15%11%11%10%10%18%im12%6%16%zce12%17%ce9%11%10%20%ce13%rscompletely

ggt

6.94zrst6.14s5.876.13s6.56z6.376.186.025.886.056.406.166.036.65z6.136.45e5.845.956.206.74d6.26eMeanndeggegmrst

171938319341375676941620227381712959502762090-3 (NET)7%16%zu19%zu16%zu12%12%15%18%q20%zi15%14%16%9%10%16%zh13%21%zb19%h12%9%15%hu

cfgh

754321494271231071321451623949504012338478919394285074-6 (NET)33%36%35%36%35%36%36%34%35%38%34%36%50%zk33%36%34%32%36%41%41%35%

m

13758419658018515018320220948756834210511121131118107347217-10 (NET)60%zrst48%46%48%53%51%49%48%45%46%52%49%41%56%zc48%53%47%45%47%50%50%gm

degrt







RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

2832476833215221461919518211020600 - I don't trust them4%4%4%19%3%4%5%6%2%3%5%4%4%4%5%3%5%5%5%4%at all

21153124221112-331812276115113613%2%3%6%2%3%3%1%2%-1%2%4%2%3%3%3%2%2%3%

192025510162211273208333183123923%3%2%15%5%2%5%zn1%1%2%3%2%4%f2%3%1%4%d2%3%3%nq

44295511737274649132276353011227436%r4%5%4%8%5%6%5%7%4%4%1%7%h5%h6%d2%7%d5%5%5%dhr

33355738382541612526195212258196845%5%5%11%4%5%5%5%2%7%5%3%6%4%5%5%6%4%4%5%

1381622443521649718201857229910123442935586300520%22%21%9%24%20%21%25%23%22%23%16%22%20%22%17%23%27%zd19%21%







RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

657413225754591053817354410222372045140610%10%11%zo7%2%9%10%12%12%7%15%zfg12%8%9%10%9%9%10%10%10%o

j

9710216822810771614162216687715521573365199714%14%14%7%13%13%16%8%16%20%i9%11%15%i15%i15%d9%14%16%d15%d14%di

1111061811351365781693229658214750482079217816%14%15%4%16%17%12%11%18%10%13%20%ij14%16%14%20%zb12%10%18%bc15%b

cee

437493320693575516193641793130173211796%10%zs8%9%9%8%8%9%6%6%6%13%zi8%8%7%13%zac7%8%7%8%s

e

861031562301244411916422237701174542245018910 - I trust them13%14%13%8%14%15%zm10%15%11%19%g17%g15%g8%14%g11%18%za10%12%11%13%egcompletely

cem







RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

6.156.376.314.276.266.44z5.936.176.456.64g6.266.84z5.836.43g6.056.90z5.816.116.25c6.26cMeanmgiabceeegm

113961581338108811010733138967173228128642090-3 (NET)17%13%13%44%18%13%18%n14%11%9%13%9%20%zfh13%16%zd9%20%zd14%15%d15%dh

jqr

2362714338652771673232291074416016538876155831505074-6 (NET)34%36%36%27%30%34%37%43%37%36%43%zf31%35%33%37%31%38%41%d34%35%

h

337384598811343720632454611286206270497147177942277217-10 (NET)49%51%50%28%52%53%zm45%43%52%56%44%60%zg45%54%gi47%60%za43%46%51%ce50%ce

ibcegm







Be open andtransparent inDeal with yourProvide youProvide youtheir dealingscomplaintswith anwith value for

with youfairlyaccurate billmoney

2847284728472847Unweighted Base

2904290429042904Weighted Base

10481931320 - I don't trust them4%3%3%5%at all

7758498713%2%2%3%

108676714624%2%2%5%

1391169816735%4%3%6%

14311511717045%4%4%6%

609799508663521%27%17%23%

299266251301610%9%9%10%

407393430395714%14%15%14%

457435518342816%15%18%12%

23823935722398%8%12%8%



Table 39

ED08 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues.On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..?SummaryBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier orknow who it is) have mains gas and know who their gas supplier is.


Be open andtransparent inDeal with yourProvide youProvide youtheir dealingscomplaintswith anwith value for

with youfairlyaccurate billmoney


32433341527910 - I trust them11%11%14%10%completely

6.206.316.725.84Mean

4283233075320-3 (NET)15%11%11%18%

1051118087611344-6 (NET)36%41%30%39%

14261402172112387-10 (NET)49%48%59%43%



Table 39

ED08 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues.On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..?SummaryBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier orknow who it is) have mains gas and know who their gas supplier is.




1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

2.764.76g6.90fg6.204.546.79zd8.42zcd5.725.97adProvide you with valuefor money

3.625.51g7.76fg5.975.617.42zd8.88zcd6.646.80dProvide you with anaccurate bill

3.295.22g7.33fg6.105.276.98zd8.49zcd6.206.42adDeal with yourcomplaints fairly

2.964.99g7.23fg6.244.897.11zd8.53zcd6.136.26dBe open andtransparent in theirdealings with you



Table 40ED08 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues.On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..?Mean score summary tableBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or







(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

2.215.53f7.59zef2.064.80c7.23zbc6.575.97bceProvide you with valueffor money

3.386.46f8.09zef3.375.65c7.96zbc6.196.80bceProvide you with anfaccurate bill

2.866.07f7.80zef2.985.45c7.49zbc6.256.42bceDeal with yourfcomplaints fairly

2.715.85f7.82zef2.495.09c7.49zbc6.416.26bceBe open andftransparent in their

dealings with you










25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

6.67zrst5.84s5.535.84s6.30z6.14n6.03n5.545.615.906.066.045.816.29z5.866.165.665.755.836.235.97gProvide you with valuendegmnrstfor money

7.32zrst6.706.686.716.896.686.836.786.586.497.08i6.626.167.21z6.656.866.646.646.416.906.80cProvide you with ancdeggirtaccurate bill

7.06zrst6.306.116.306.62n6.59n6.426.136.246.086.68i6.255.936.78z6.296.506.016.286.286.89e6.42eDeal with yourcdegggnrstcomplaints fairly

6.94zrst6.14s5.876.13s6.56z6.376.186.025.886.056.406.166.036.65z6.136.45e5.845.956.206.74d6.26eBe open andndeggegmrsttransparent in their

dealings with you







RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

5.816.12z6.003.946.116.14z5.675.806.106.38g6.056.68z5.596.00g5.77c6.66z5.425.826.08c5.97cProvide you with valuemfgiabceeegmfor money

6.766.836.825.146.877.02z6.426.816.647.04g6.637.06g6.397.13z6.667.25z6.616.586.746.80eProvide you with anmgiabcegmaccurate bill

6.346.496.465.016.426.59z6.076.496.536.616.436.86z6.116.53g6.217.05z6.026.386.316.42cDeal with yourmgabceegmcomplaints fairly

6.156.376.314.276.266.44z5.936.176.456.64g6.266.84z5.836.43g6.056.90z5.816.116.25c6.26cBe open andmgiabceeegmtransparent in their

dealings with you









1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

25882.8141--37410 - I don't trust them24%ef2%1%6%zbc--3%3%bcat all

8764.691812292118%ef2%1%2%zc*1%2%1%c

111133.9823112825210%ef3%e*3%zbc**2%2%bc

171894.6241125744317%ef4%e1%6%zbc*1%4%3%bc

642105.055332725846%e10%e1%7%zbc1%1%5%4%bc

13162735.802062616275248513%39%eg8%28%zbc7%5%19%17%bc

978706.3811936116915668%19%eg8%16%zbc9%b*11%11%b

2421977.29991251727824172%10%g22%fg13%b32%zbd5%19%17%bd

6332237.65781414327426186%8%24%fg10%36%zbd14%19%18%bd



Table 44ED09 - Thinking about the overall service that [named electricity or gas supplier] provides to you, to what extent do you trust them or not to provide you with a service that meetsyour needs?Please answer on a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely.Base: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or






105*4219126.9974238930614671437Weighted Base

-71178.652331701211249-2%13%fg3%8%d23%zcd8%9%d


3.395.40g7.73fg6.205.497.42zd8.88zcd6.436.74adMean

6244253.95124341521310-3 (NET)59%ef11%e3%17%zbc1%1%10%9%bc

282821525.9037865205154634-6 (NET)27%e67%eg17%51%zbc17%b7%35%32%bc

15947358.062403212828008437-10 (NET)14%22%81%fg32%83%zd92%zcd55%59%ad










(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

1721141--0.00410 - I don't trust them31%zde2%d*31%zab--3%abdeat all

318-21--1.002115%d2%d-16%zab--1%abd

717125--2.0025212%zde2%*19%zab--2%abd

1028444--3.0044319%zde3%1%34%zab--3%abd

3505-58-4.005846%d5%zd1%-13%zac-4%acd

620625-248-5.00248510%21%zd7%-54%zac-17%acd

413218-156-6.0015668%14%zd5%-34%zac-11%acd

416964--2417.0024177%17%17%--29%zbc17%bc










(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

-16196--2618.002618-16%f26%zef--31%zbc18%bcef

*6756--1249.0012491%7%15%zef--15%zbc9%bce

110799--21710.0021710 - I trust them2%11%27%zef--26%zbc15%bcefcompletely

2.796.46f8.05zef1.555.21c8.38zbc*6.74bcefMean

37847131--1.551310-3 (NET)67%zde9%d2%100%zab--9%abd

1338848-463-5.214634-6 (NET)24%40%zdf13%-100%zac-32%acd

5503315--8438.388437-10 (NET)9%52%f85%zef--100%zbc59%bcef










25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

53614369109121723637345134102410 - I don't trust them2%3%3%3%3%4%3%3%4%2%2%5%3%2%3%2%5%1%4%3%3%at all

3194196682912313194284-2111%2%1%2%2%2%2%1%2%1%2%2%1%1%2%2%1%3%2%-1%

22310236658921413226102312521%2%2%2%2%2%1%2%2%2%1%3%2%1%2%3%4%zh1%1%1%2%

44017401410416172104483631410724432%3%4%3%4%o3%1%4%o4%2%7%z3%5%2%3%2%5%4%3%3%3%o

35517551410161818241375187201425841%5%u4%5%zu4%4%4%4%4%2%3%1%3%2%5%zeh4%2%8%zeg6%h3%4%hu

h

4320580199723564767117182526701783342404814248519%17%r19%17%21%p12%17%18%15%16%12%18%32%zj19%17%14%15%16%21%21%17%p

klm

2213546133374141385223151012361202137242713156610%11%11%11%10%14%11%9%11%22%zj11%7%15%10%11%9%13%9%12%18%zd11%

kmfh










22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

36204702044255648081181926960181464750336241716%17%16%17%12%19%q17%q19%q17%17%13%18%11%16%17%20%b17%19%14%9%17%q

392227822160507378882028287641974860423710261817%18%18%18%17%17%20%18%19%i19%19%i20%i8%17%18%21%21%16%16%14%18%i

24100331003323313739619983589212224184124910%8%8%8%9%8%8%9%8%6%13%7%9%9%8%9%8%9%8%6%9%

48170591705848555765102624978140342836281421710 - I trust them21%zrst14%14%14%17%16%15%13%14%10%18%17%11%21%zc13%15%10%14%12%20%e15%egcompletely

degrt

7.16zrst6.656.576.666.716.746.806.706.636.646.99i6.696.177.15z6.596.91c6.406.656.396.746.74cMeancdegegegirt

14118461183431273951717179211101840242351310-3 (NET)6%10%11%10%10%11%7%9%11%7%12%12%10%6%10%zh8%14%zfg9%10%8%9%h

h

68395144388123871211321424237354111334961868489294634-6 (NET)30%33%r34%32%35%30%33%31%30%41%jk25%26%50%zj31%33%f27%30%32%39%zf43%f32%

km

14769623969519217622325227354928633237607148156152116348437-10 (NET)64%58%56%58%55%60%60%60%59%i53%63%i62%i40%64%zb57%65%zb55%58%51%49%59%cg

cgcegi







RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

19223245191921312315832812415410 - I don't trust them3%3%3%14%2%2%4%3%1%4%5%f2%3%2%3%3%3%2%3%3%at all

13819-29921153581643582112%1%2%-1%1%2%3%1%1%2%2%1%2%2%1%1%3%2%1%

1312241*158-1234872239492522%2%2%2%*2%2%-2%3%1%3%2%1%2%1%2%2%2%2%

192526-18221921167111941-85294433%3%2%-8%zq3%4%2%1%2%2%5%2%4%4%zcd-2%d2%d6%zbc3%dq

de

37214441017269628430143810223135845%zr3%4%15%4%2%6%n13%zn7%n2%3%2%7%zf3%4%4%5%2%3%4%nr







RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

112136197545132871416174926846918547734469248516%18%17%17%21%16%19%18%18%21%20%18%19%14%17%19%18%21%16%17%f

7483140115874262273015465711224512437156611%11%12%z4%7%11%9%8%25%zlm9%12%11%10%11%11%10%12%12%8%11%

n

1171242084281428748124224729018832714671241717%17%18%14%13%17%l19%l5%9%15%17%17%16%18%18%13%17%22%zd16%17%l

1361252311291696318111339288110019245693292261820%17%19%z5%13%21%zm14%25%m12%16%15%19%18%20%18%18%17%15%21%18%m

537193328753657627104239842837123512498%9%8%9%13%zq9%8%7%8%7%11%7%9%8%8%11%9%6%8%9%q

9312417463613557121317321959911494558276321710 - I trust them14%17%15%19%17%16%13%16%15%21%12%14%13%18%z14%19%14%13%14%15%completely







RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

6.656.816.765.906.726.96z6.366.576.646.816.546.626.606.99z6.646.996.696.606.616.74eMeanmgim

6467101526665564826163942111143318611310-3 (NET)9%9%8%16%12%8%12%zn8%5%10%10%11%9%8%10%zd6%8%9%14%zcd9%d

e

2242393811170235156294326884516114133581146711194634-6 (NET)33%32%32%36%32%29%34%39%50%zm31%35%31%35%f28%32%a33%35%a34%27%32%af

nn

39944570714121521243393949139822543196131502341172628437-10 (NET)58%59%59%48%56%63%zk54%53%45%59%55%57%56%64%zg58%61%57%57%59%59%km

mi









1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

28898.98616787999A - Far more2%2%10%fg1%4%d25%zcd5%7%cdtrustworthy

10332287.656212485307271B - A bit more9%8%25%fg8%32%zd28%zd21%19%dtrustworthy

563525686.82601246129971976C - About the same as53%84%eg62%81%zbc63%b42%66%68%bcother energy suppliers

151254.0630113432D - A bit less14%ef3%e1%4%zbc**2%2%bctrustworthy

185-1.4923--2123E - Far less18%ef1%e-3%zbc--1%2%bctrustworthy

12413178.0168139163386370More trustworthy (NET)12%10%35%fg9%36%zd53%zcd26%26%d

331752.9953115655Less trustworthy (NET)32%ef4%e1%7%zbc**4%4%bc

311237.29203145437Don't know3%3%2%3%c1%5%zc4%3%c



Table 48ED10 - How trustworthy would you say [named gas or electricity supplier] is compared to other energy suppliers?By energy supplier, we mean the companies that people buy their electricity or gas from. Please read out the letter that applies.Base: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier orknow who it is) have mains gas and know who their gas supplier is.






(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

--9914949.2699A - Far more--27%zef1%1%11%zbc7%bcetrustworthy

--2716442207.61271B - A bit more--73%zef5%9%26%zbc19%bceftrustworthy

-976-843885036.46976C - About the same as-100%zdf-64%84%zac60%68%adfother energy suppliers

32--171143.9432D - A bit less58%zde--13%zab2%a*2%adetrustworthy

23--20211.2123E - Far less42%zde--15%zab**2%abdetrustworthy

--3707483158.05370More trustworthy (NET)--100%zef5%10%37%zbc26%bcef

55--371352.7955Less trustworthy (NET)100%zde--28%zab3%a1%4%ade

---413206.7737Don't know---3%3%2%3%de









25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

18822782381920222871375227711232117699A - Far more8%7%6%7%11%zno6%5%5%6%7%9%5%6%6%7%5%8%8%7%9%7%trustworthy

p

432287822863527086961726319791914248484014271B - A bit more19%19%18%19%18%18%19%20%21%17%18%22%11%21%18%18%17%18%18%20%19%trustworthy

1528243058182182022612953247293866124772915819218615044976C - About the same as66%68%71%68%62%69%70%q70%70%70%64%62%74%67%68%69%68%71%66%64%68%qother energy suppliers

13163097887454152761145*32D - A bit less1%3%1%2%3%3%2%2%2%4%3%3%1%1%3%3%4%2%2%1%2%trustworthy

3207207664613543203619123E - Far less1%2%2%2%2%2%2%1%1%1%2%3%5%zm1%2%1%2%*4%zdg1%2%trustworthy

h

603101043101017091108123243938141012695371685720370More trustworthy (NET)26%26%24%26%29%24%24%26%27%24%27%28%18%27%25%23%25%26%25%29%26%

4511350161314121358958471017514155Less trustworthy (NET)2%4%3%4%5%4%4%3%3%5%6%6%6%2%4%d4%6%dh2%6%dh2%4%

1224623149684256215228228337Don't know5%zrst2%1%2%4%o3%2%2%1%2%3%m4%m2%4%de2%3%d1%1%3%4%de3%mrt






RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

4653751235438251124112627692127113199A - Far more7%7%6%5%10%7%8%3%6%14%zfg10%f8%6%5%6%9%7%5%7%7%trustworthy

11515622534215989157144233869619759834073271B - A bit more17%21%19%11%19%19%k20%k21%8%17%17%23%19%19%19%24%za20%20%17%19%ktrustworthy

4894878192113455529950714816188325352720151277145298976C - About the same as71%zr65%69%70%62%68%66%68%82%zm58%64%61%72%hj70%hj68%62%67%71%67%68%djother energy suppliers

nr

131921111218125636122831051232D - A bit less2%3%2%2%5%zq3%2%2%2%6%zg2%2%1%2%3%1%3%3%3%2%qtrustworthy

1013163410112-17383184721023E - Far less2%2%1%9%2%1%2%3%-1%3%f2%2%1%2%2%2%1%2%2%ftrustworthy

16120930156521312717122666441121222668011051104370More trustworthy (NET)24%28%25%16%30%26%k28%k23%14%31%26%31%25%24%25%33%za27%25%24%26%k

e





RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

233237414311932613715154671772255Less trustworthy (NET)3%4%3%12%7%q4%4%5%2%7%5%5%3%3%4%3%4%3%5%4%q

13243214239323125313277921737Don't know2%3%3%2%2%3%2%4%2%4%g5%g3%g1%3%g3%3%2%1%4%e3%g








1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

24642.19321-22330 - I find it22%ef1%*4%zbc*-2%2%bcextremely difficult

9312.80121-131319%ef1%*2%zb*-1%1%

9633.5618--151828%ef1%e*2%zbc--1%1%c

81044.681831332237%ef2%e*2%zb1%*2%2%b

21675.402041342542%4%e1%3%zb1%*2%2%b

1197245.3112182153131510%e23%eg3%16%zbc2%1%10%9%bc

161326.31771431039561%15%eg4%10%zbc4%b1%7%7%bc

848916.497468515714777%11%10%10%b17%zbd2%11%10%b



Table 52ED11_1 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to...?Provide a meter readingBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier orknow who it is) have mains gas and know who their gas supplier is.





105*4219126.9974238930614671437Weighted Base

7381327.1274841818617786%9%14%fg10%22%zbd6%13%12%bd

5291477.6172694019418194%7%16%fg10%18%zd13%13%13%d

18744088.1017012020943549910 - I find it17%17%45%fg23%31%d68%zcd30%35%adextremely easy

4.446.70g8.74fg6.056.848.39zd9.55zcd7.697.83dMean

4925123.20805183860-3 (NET)47%ef6%e1%11%zbc1%*6%6%bc

14174635.702192662902514-6 (NET)13%e41%eg7%30%zbc7%b2%20%17%bc

422218377.58443358299109411007-10 (NET)40%53%g92%fg60%92%zd98%zcd75%77%d

533597.3853172712298Not Applicable - I5%8%6%7%4%9%c8%7%chave had no experience

of this









(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

14133171063.28330 - I find it26%zde1%1%13%zab2%a1%2%adeextremely difficult

111111112.191313%d1%*9%zab**1%ab

41046934.331828%zde1%1%5%za2%a*1%a

614181124.2422310%zde1%*6%za2%a*2%ad

123241564.912542%2%d*3%a3%za1%2%ad

4111121592235.0913157%11%zd3%12%a20%za3%9%ad

67117864225.6895611%7%5%6%a14%zac3%7%a









(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

410735543996.6614776%11%9%4%9%12%zc10%c

31244912431226.9117786%13%13%9%9%14%zb12%b

-1205910431287.081819-12%f16%zf8%9%15%zbc13%bf

1030616722983797.8449910 - I find it18%31%45%zef16%21%45%zbc35%bcefextremely easy


264884331123.58860-3 (NET)47%zde5%2%33%zab7%a1%6%ade

112043128172515.292514-6 (NET)20%d21%zd8%21%a37%zac6%17%ad

18724331602607807.3111007-10 (NET)33%74%f89%zef46%56%92%zbc77%bcef









(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

167211233536.7598Not Applicable - I2%7%6%9%7%6%7%have had no experience

of this









25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

6276279888101493102329371330 - I find it3%2%1%2%3%3%2%2%2%1%3%6%zm3%3%2%1%3%1%3%2%2%extremely difficult

-1341334-67-31-21124-5-131-1%1%1%1%1%o-1%o2%-2%*-1%1%1%1%-2%d-1%

216715417572221513711311821%1%2%1%1%1%2%1%1%2%1%2%1%1%1%3%zde**2%1%1%

g

51651511334324-15171826-2232%1%r1%1%3%zo1%1%1%1%2%3%m-1%1%2%*3%f1%3%-2%

12482346106811715213212222541%2%2%2%1%2%3%1%2%1%1%5%zk1%1%2%1%1%5%zce1%2%2%

gh

171144511438224131388168162510614262434913158%9%10%9%11%7%11%7%8%8%11%6%20%zjl7%10%f6%9%9%15%zfg13%9%

mh

148023802617272426458624711519101799566%7%5%7%8%6%7%6%6%4%4%6%7%6%7%6%7%4%8%13%zdg7%









22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

211264312638333738481281283611126272624814779%10%10%10%11%11%10%9%10%12%6%8%9%10%10%11%9%10%10%12%10%

30147601464334465360102117530146254041346177813%12%14%12%12%12%12%13%13%10%14%12%6%8%14%zh11%14%h16%h15%h9%12%h

321494414637444654541423161252128353734193181914%12%10%12%10%15%12%13%12%13%16%11%14%14%b12%15%bc13%13%8%5%13%

8141815841810299129168178405045251523477710187612049910 - I find it35%35%37%35%29%34%35%40%q38%39%34%33%30%41%zc33%34%36%33%27%30%35%cgextremely easy

gq

8.027.807.907.81t7.507.877.818.08q7.968.157.787.527.458.08z7.74c8.02c7.80c7.99c7.197.477.83cMeancgq

137323702817182327513124226412227222860-3 (NET)6%6%r5%6%8%6%5%5%6%5%9%8%5%6%6%d5%8%d3%10%zdg3%6%d

33218762176845776172122223235419732464653202514-6 (NET)14%18%18%18%20%15%21%zn14%15%12%15%16%28%zj15%18%f14%16%18%23%zf29%zd17%

klmhefgh

18391833091325323227633936785110105542958051852132081534611007-10 (NET)80%76%77%76%72%79%74%80%q79%i83%i76%75%66%80%bc76%c81%bc76%80%bc67%68%77%ci

gq









22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

1978267733211726269815525732192015898Not Applicable - I8%6%6%6%9%zo7%5%6%6%9%6%11%m6%7%7%e9%e3%7%7%11%e7%eohave had no experience

of this






RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

132027331814-131021072666416330 - I find it2%3%2%11%1%2%3%-2%4%4%f2%2%1%2%2%1%2%4%2%extremely difficult

103111248-1-3144914241311%*1%2%1%*2%-1%-1%1%1%1%1%1%1%1%1%1%nr

81015121251-113941354361821%1%1%3%1%1%1%1%-1%*2%2%1%1%2%1%1%1%1%

715173311101-342661343372231%2%1%9%1%1%2%1%-3%2%2%1%1%1%2%1%1%2%2%

151024-11110134321061735482542%1%2%-1%1%2%2%3%5%zfi1%2%2%1%2%1%1%2%2%2%






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

527911411554578136331746281061942253813158%11%10%4%7%7%12%zn10%15%n7%13%zf12%f10%f6%10%8%10%12%9%9%fn

464982-12502751231910263673103414269567%6%7%-5%6%6%7%14%zmn4%8%7%6%7%7%4%8%7%6%7%

69771312137947813113015405010129442334147710%10%11%z8%6%10%10%10%15%14%12%11%9%10%10%12%11%11%8%10%a

1017616031393601310112618675413528442368177815%zr10%13%zo9%6%11%13%18%12%13%10%12%15%11%13%11%11%11%15%ze12%or

77104148528115534892321527612338322864181911%14%12%16%13%14%12%6%9%11%9%15%12%15%i12%c15%c8%14%c14%ce13%c

24425538891013191362617218341161191371861636514449910 - I find it35%34%33%30%47%zq39%zk30%35%20%26%33%29%35%38%hj35%35%39%32%33%35%kmextremely easy

mq






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

7.897.787.766.838.40z8.09z7.467.977.197.347.487.627.798.19z7.817.957.957.697.757.83iMeanqkmghijkmq

384869710453623719929216116181232860-3 (NET)6%6%6%25%5%5%8%2%3%9%8%6%6%4%6%7%4%6%7%6%

1131382201281169415271455298270196318143722514-6 (NET)17%18%18%z4%13%14%21%n20%32%zm16%22%f20%18%14%19%d13%20%d21%d16%17%df

nn

5355659012117866132457566117810534341080119831415133711007-10 (NET)78%75%76%71%82%80%zk71%78%65%75%71%73%75%82%zg76%81%76%74%76%77%ik

mhim

445373222552879916102338701831122798Not Applicable - I6%7%6%7%10%q7%6%9%10%11%g6%7%5%8%7%7%8%6%6%7%qhave had no experience

of this








1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

22652.53311135330 - I find it21%ef2%1%4%zbc**2%2%bcextremely difficult

161153.69293-3633115%ef3%e1%4%zbc1%-2%2%bc

151294.5234113936214%ef3%e1%5%zbc**3%3%bc

122774.9242315946311%e6%e1%6%zbc1%*4%3%bc

230185.684092535142%7%e2%5%zbc2%*4%4%b

5121255.4413215418715155%29%eg3%18%zbc4%1%13%11%bc

460496.429017512611364%14%eg5%12%zbc4%2%9%8%bc

9451196.7478851016917378%11%13%10%b22%zbd3%12%12%b



Table 56ED11_2 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to...?Find clear information about your account (for example, your current tariff or bill)Base: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier orknow who it is) have mains gas and know who their gas supplier is.





105*4219126.9974238930614671437Weighted Base

3211527.6168882020717683%5%17%fg9%23%zbd6%14%12%bd

3141327.9449613818114892%3%14%fg7%16%zd12%d12%10%d

9383578.541029620728240510 - I find it9%9%39%fg14%25%d68%zcd19%28%adextremely easy

3.425.68g8.36fg6.375.947.99zd9.37zcd6.907.24adMean

6557264.01137931681480-3 (NET)62%ef14%e3%18%zbc2%1%11%10%bc

11211925.8326241113653154-6 (NET)11%50%eg10%35%zbc11%b4%25%22%bc

291527937.823433392929349747-10 (NET)27%36%87%fg46%87%zd95%zcd64%68%ad

534336.61478179572Not Applicable - I5%8%e4%6%c2%6%c6%5%chave had no experience

of this









(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

1016519952.88330 - I find it19%zde2%1%15%zab2%1%2%aeextremely difficult

5252141353.6033110%zde3%d1%11%zab3%a1%2%ad

6273111874.6036210%zde3%1%9%zab4%a1%3%ad

73431422104.8046312%zde3%d1%11%zab5%za1%3%ad

4416436115.385147%d4%d1%3%8%za1%4%ad

21331213102365.3915153%14%zdf3%10%a22%zac4%11%ad

681221167355.80113612%8%6%8%14%za4%8%a









(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

3123459511146.6317376%13%12%7%11%13%c12%

2121517381327.1617684%12%14%5%8%16%zbc12%bc

183604251197.5914892%9%16%zef3%5%14%zbc10%bce



28101145962274.061480-3 (NET)51%zde10%d4%45%zab13%za3%10%ad

122554028205825.533154-6 (NET)22%d26%zd11%22%a44%zac10%22%ad

15620316431967357.539747-10 (NET)27%64%f85%zef33%42%87%zbc68%bcef









(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

-5511930326.5872Not Applicable - I-6%3%7%7%a4%5%adhave had no experience

of this









25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

727726118104102362825511351330 - I find it3%2%2%2%3%3%3%1%2%2%2%4%2%2%2%2%4%1%2%2%2%extremely difficult

-3316335541921-221329711372331-3%zu4%u3%zu1%2%1%4%zoq4%zl-2%1%1%1%3%3%4%h1%3%3%2%hu

1351834888121335249277767-3621%3%4%u3%2%3%2%3%3%3%4%2%5%2%3%3%3%2%3%-3%u

5411341158815122721640514912-4632%3%3%3%4%3%2%4%3%2%5%1%1%2%4%2%5%h4%5%h-3%h

11401039101414131617731833510153*5145%3%2%3%3%5%4%3%4%1%5%5%4%5%c3%2%3%6%cg1%1%4%

2512740126472344384211131617281242024353312151511%10%9%10%13%p8%12%9%9%11%9%12%21%zk7%12%h9%9%13%h14%h18%ze11%h

mfh

16973097302430293279105278615222021711367%8%7%8%8%8%8%7%7%7%6%7%6%7%8%7%8%8%9%11%8%

211526315133354957651412131037136293731281217379%13%15%13%9%12%13%13%14%13%8%9%12%10%13%13%13%12%12%17%12%









22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

331435514147434045591224201044132233642266176814%12%13%12%14%15%11%11%13%11%17%14%12%12%12%10%13%16%11%9%12%

26122431212730454642161511441107332422263148911%10%10%10%8%10%12%q11%9%16%i10%8%5%11%10%14%zb9%8%11%4%10%

g

69337116337938210212913928414018133272678153521940510 - I find it30%28%27%28%27%28%28%30%30%28%28%29%22%36%zc26%29%d29%20%23%28%28%dgextremely easy

dg

7.577.187.167.197.047.317.317.297.207.57i7.257.226.727.71z7.087.42g6.977.016.917.217.24gMeancdeg

13135531344028315055817128261232443223031480-3 (NET)6%11%zu12%u11%u11%10%8%12%12%8%12%8%10%7%11%zh10%15%zb8%13%h5%10%hu

dgh

51264802628760878190203034257224340567057203154-6 (NET)22%22%19%22%25%20%24%19%19%19%21%24%30%m19%23%f17%20%27%f25%29%f22%

16481029680522320625329331975989449273701164182169141459747-10 (NET)72%67%69%67%64%70%68%69%69%73%68%67%60%74%zc66%72%cg65%65%62%66%68%g

deg









22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

165519552316161615561081953134229672Not Applicable - I7%5%4%5%7%6%4%4%3%5%4%7%10%m5%e5%e6%e1%8%zeg4%8%e5%ehave had no experience

of this






RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

141925541912-23931262767515330 - I find it2%3%2%16%2%2%3%-3%4%3%2%3%1%3%2%2%3%3%2%extremely difficult

258252612192--32171027315293314%zr1%2%8%3%1%4%zn3%--1%2%4%2%3%1%4%1%2%2%nr

13232718201222455914315156103622%3%2%3%4%2%3%2%3%5%2%4%2%3%3%2%4%3%2%3%

24223231119212431022110358107184634%3%3%11%5%2%5%3%5%4%4%2%5%2%3%3%2%3%4%3%nq

2228412830181238518163114115145143%4%3%6%4%4%4%1%3%4%3%4%4%3%3%6%e3%3%3%4%






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

68831371126961913103521483711624472445151510%11%12%zo4%5%8%13%n12%15%12%14%f15%f11%7%11%10%11%12%10%11%fn

o

575695314584077621123440841536143411368%7%8%9%6%7%9%9%9%7%8%9%8%8%8%6%9%7%8%8%

819214482098491115103311635613222612744173712%12%12%28%9%12%11%14%18%12%13%8%14%11%12%a9%15%13%10%12%

8393162-14101521013132613576813228382272176812%12%14%zo-7%12%11%14%15%15%10%9%12%14%12%c11%9%11%16%zc12%o

e

707812122592437571818446110430313043148910%10%10%8%11%11%10%10%6%9%7%12%10%12%10%12%8%15%ce10%10%






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

1972083212822661061913176742112166296701215611940510 - I find it29%28%27%6%38%zq32%zk23%26%16%21%27%29%25%33%zg28%29%29%28%27%28%kmextremely easy

mjq

7.237.257.254.807.547.53z6.797.336.756.887.017.236.977.64z7.177.347.117.337.157.24gMeankmgijm

767210911287163681027135840120224720531480-3 (NET)11%10%9%38%13%9%14%zn9%10%12%11%9%13%f8%11%9%11%10%12%10%nq

147168274633157119162319643810093231549444933154-6 (NET)21%22%23%zo20%15%19%26%zn22%26%23%25%27%f22%18%22%22%23%21%21%22%fn

o

46351180613156595272515554162912963697081702711412959747-10 (NET)67%68%68%42%72%72%zm60%69%64%65%64%64%65%73%zg67%69%66%69%67%68%m

hi






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

314058-143722486188211844192061872Not Applicable - I5%5%5%-7%5%5%6%10%7%7%6%5%4%4%8%zbe5%3%4%5%ehave had no experience

of this








1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

151-0.7716--12160 - I find it14%ef*-2%zbc--1%1%extremely difficult

8112.5291-81017%ef**1%*-1%1%

132-2.6014--814212%ef*-2%zbc--1%1%

10944.39221-162339%ef2%e*3%zbc*-1%2%bc

12495.342951343541%6%e1%4%zbc1%*2%2%b

5100135.311085413611854%e24%eg1%15%zbc1%1%9%8%bc

447256.1463122897764%11%eg3%8%zbc3%b1%6%5%bc

7391026.646975414514876%9%11%9%b19%zbd1%10%10%b



Table 60ED11_3 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to...?Make a bill paymentBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier orknow who it is) have mains gas and know who their gas supplier is.





105*4219126.9974238930614671437Weighted Base

1441167.1465841318316281%11%g13%g9%b22%zbd4%12%11%bd

4221277.6661563620515394%5%14%fg8%14%zd12%14%z11%d

331004717.8424113922454060510 - I find it32%24%52%fg33%36%73%zcd37%42%acdextremely easy

5.397.02g8.94fg5.817.318.51zd9.61zcd8.108.13dMean

451352.76622-44630-3 (NET)43%ef3%e1%8%zbc*-3%4%bc

10172475.592002182592294-6 (NET)9%41%eg5%27%zbc5%2%18%16%bc

502368607.50480366299116411457-10 (NET)48%56%94%fg65%94%zd98%zcd79%80%d

529447.014512219278Not Applicable - I5%7%5%6%c3%7%c6%5%chave had no experience

of this









(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

85110512.45160 - I find it15%zde1%*8%zab1%a*1%adeextremely difficult

1719112.351013%1%*7%zab**1%a

59-7524.0614210%zde1%-6%zab1%*1%a

712210674.5523313%zde1%1%8%zab1%1%2%a

227662274.823544%3%2%4%a5%za1%2%a

310281196114.9411855%10%zd2%8%a21%zac1%8%ad

45913749205.617768%6%4%6%11%za2%5%a

410735747946.4914877%11%9%5%10%11%10%




Proportions/Means: Columns Tested (5% risk level) - z/a/b/c - z/d/e/fOverlap formulae used. * small baseRespondent Type: Adults, 15+ in Great Britain who either have sole or joint responsibility for paying the electricity and/or gas bills in their household(Fieldwork Dates: 29th August to 9th September 2014)




(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

3117415441127.0116285%12%11%4%10%13%zc11%c

188628361097.1915392%9%17%zef6%8%13%zb11%be

16388184411264377.5360510 - I find it29%40%50%zef32%27%52%zbc42%bceextremely easy


233443616113.55630-3 (NET)41%zde3%d1%27%zab4%a1%4%ade

91872724166395.152294-6 (NET)16%d19%zd7%18%a36%zac5%16%ad

23755339712807947.2311457-10 (NET)43%77%f92%zef54%61%94%zbc80%bcef

-5517927426.8178Not Applicable - I-6%5%7%6%5%5%have had no experience

of this









25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

413313624441134511*8111160 - I find it2%1%1%1%2%1%1%1%1%1%1%2%5%zm1%1%*3%zdf*1%1%1%extremely difficult

g

194931154-21-2814121101*1%1%1%1%**1%1%-1%1%-1%1%*1%*1%1%1%

-14514446-23122-146-242142-1%1%1%1%1%n2%n-*3%m1%2%3%-1%h3%zeh-1%2%h3%eh1%

518718105356-62-51726-10-2332%1%2%1%3%2%1%1%1%-4%zl2%-1%2%1%2%-4%zdf-2%

g

23273181097924328272413623541%3%2%3%2%3%3%2%2%2%3%2%2%2%3%1%1%5%zef3%2%2%

g

24943293412130252651411132493122416319118511%8%7%8%12%zn7%8%6%6%5%9%8%16%zlm7%9%f5%9%6%14%zdf14%f8%m

gh

10661466261519161937362056119131867765%5%s3%6%s7%5%5%4%4%3%5%2%8%5%5%5%3%5%8%e10%e5%









22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

1813048128293545394317813933115312827191014878%11%11%11%8%12%12%9%9%17%zkm6%9%11%9%11%13%10%10%9%14%10%

2513657135353245506262215530132193639316162811%11%13%11%10%11%12%12%13%6%15%il11%6%8%12%fh8%13%15%fh13%9%11%h

1913557133243248495413131473811532312524415398%11%13%11%7%11%13%q11%12%12%9%10%9%10%11%14%11%10%10%5%11%q

10549917449713611814420721747536130184420101124103722160510 - I find it46%41%41%41%39%40%39%49%zo47%k45%37%44%36%50%zb39%c44%c44%c39%32%31%42%cgextremely easy

pqcdg

8.238.118.218.117.748.098.088.49z8.42z8.38i7.878.117.408.42z8.02b8.38b8.10c8.22b7.547.428.13bMeanopqikbcgccgccgiq

954195423131513173109613519174174630-3 (NET)4%4%4%4%6%z4%4%3%4%3%7%6%8%3%5%d4%6%d1%7%d5%4%d

37192531907546594954112417215217625374255182294-6 (NET)16%16%s12%16%21%zn16%16%12%12%10%17%12%25%zj14%17%f11%13%16%24%ze26%ze16%fm

lmfghfghn

18296335695725123629736139589111113553068391942272151574711457-10 (NET)80%80%83%80%72%80%q80%q85%zq85%zi86%i76%81%i67%83%bc79%bc85%zb81%bc82%bc69%69%80%bc

kcgiq









22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

15632163281814171961410421571282011678Not Applicable - I7%5%5%5%8%zno6%4%4%4%6%10%zm7%5%6%5%5%3%8%e5%9%e5%have had no experience

of this






RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

6101222125--24263124434160 - I find it1%1%1%6%1%1%1%--2%1%1%1%1%1%2%1%2%1%1%extremely difficult

5591137---2243813141011%1%1%2%**2%---1%1%1%1%1%1%1%*1%1%

9512218421*33361314181421%1%1%6%*1%1%2%1%1%1%2%1%1%1%*1%*2%z1%

914162511102-3737416433102331%2%1%5%2%1%2%3%-4%f3%2%2%1%2%2%1%2%2%2%

221329151613242101138191063103543%2%2%3%2%2%3%2%5%3%4%1%3%2%2%4%1%2%2%2%e






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

45731013135546611733183821852532213311857%10%z8%8%6%7%10%8%12%9%13%zf12%f8%f4%8%10%8%10%7%8%fn

373971233727586141018285215239207765%5%6%zo7%1%4%6%7%9%7%6%7%4%6%5%6%6%4%5%5%o

638512931686455117261248561091844283714879%11%11%10%7%10%10%6%13%8%10%8%11%11%10%7%11%14%d8%10%

907214811379551711132614634513020512554162813%10%12%zo3%6%10%12%23%zm13%16%f10%10%14%f9%12%8%12%12%12%11%no

nr

668712932293439951519595511227332356153910%12%11%10%10%11%9%12%10%7%6%13%i13%i11%i11%11%8%11%13%c11%i

29730747711116382175232427101511752504451091887818060510 - I find it43%41%40%35%53%zq46%zk39%31%28%32%40%36%38%50%zg42%45%46%38%41%42%jkextremely easy

lmhijq





RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

8.188.088.076.898.61z8.32z7.887.937.697.707.727.818.078.53z8.158.078.278.038.098.13iMeanqkmghijm

2934496833264151592014491015827630-3 (NET)4%5%4%19%4%4%6%5%1%6%6%6%4%3%5%4%4%4%6%4%f

1041242016211088513231657286958156506033632294-6 (NET)15%17%17%zo19%10%13%19%n17%27%zn19%f23%zf20%f15%11%15%20%e15%16%14%16%fn

go

5535929391818768134458626118110536543085418633816435211457-10 (NET)81%79%79%62%86%zq83%zk76%78%72%75%71%74%80%i86%zh81%76%82%80%80%80%im

mij

374156121412647913102124571222102578Not Applicable - I5%6%5%4%10%zq5%6%6%8%11%zfg5%7%5%5%5%5%5%5%6%5%qhave had no experience

of this








1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

317-1.1438--35380 - I find it30%ef2%e-5%zbc--2%3%bcextremely difficult

13564.0219512625113%ef1%1%3%zb1%*2%2%b

91024.0220-1282129%ef2%e*3%zbc-*2%1%c

142054.2738114839314%ef5%e1%5%zbc**3%3%bc

223125.56325-603742%5%e1%4%zbc1%-4%z3%b

5113535.8413727721817155%27%eg6%18%zbc7%b2%15%z12%bc

654406.23752239110066%13%e4%10%zbc6%b1%6%7%b

4281036.9656701011313674%7%11%fg8%b18%zbd3%8%9%bd



Table 64ED11_4 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to...?Get a complaint resolvedBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier orknow who it is) have mains gas and know who their gas supplier is.





105*4219126.9974238930614671437Weighted Base

3141007.4534661611811683%3%11%fg5%17%zbd5%8%8%bd

-41058.38274736731099-1%12%fg4%12%zd12%zd5%8%ad


2.425.22g7.84fg6.805.217.39zd9.03zcd5.986.53adMean

6842133.21115631381230-3 (NET)65%ef10%e1%15%zbc1%1%9%9%bc

131901055.9324454103693084-6 (NET)13%45%eg12%33%zbc14%b3%25%z21%bc

231897947.7838333029396110067-10 (NET)22%45%g87%fg52%85%zd96%zcd65%70%ad

141353467.56237125133567495Not Applicable - I13%32%g38%g32%32%43%zcd39%z34%have had no experience

of this









(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

17163251032.31380 - I find it32%zde2%1%19%zab2%a*3%adeextremely difficult

220211953.912515%d2%1%8%zab2%1%2%a

614111833.9121211%zde1%*8%zab2%a*1%ad

7284132054.5539313%zde3%1%10%zab4%za1%3%ad

431342585.203747%d3%d1%3%5%za1%3%ad

51451522105435.3617158%15%zd4%17%a23%za5%12%ad

67122562345.96100610%7%6%4%13%zac4%7%a









(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

*94401261097.1213671%10%f11%f1%6%13%zbc9%bcf

16946317967.4211682%7%12%ze3%4%11%zbc8%bc

-6344117917.791099-6%12%zef1%4%11%zbc8%bce

*69743171298.6715010 - I find it1%7%20%zef2%4%15%zbc10%bcefextremely easy


3378106047163.621230-3 (NET)60%zde8%d3%46%zab10%a2%9%ad

142474031192855.533084-6 (NET)26%d25%zd11%23%a42%zac10%21%ad










(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

6356117311473177.17495Not Applicable - I11%36%zf31%f24%32%38%zc34%cfhave had no experience

of this









25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

434933139134934747314106101380 - I find it2%3%2%3%4%n3%3%n1%2%3%3%5%5%2%3%2%4%2%4%2%3%nextremely difficult

22312234261312111-519375312511%2%3%2%1%1%2%3%3%1%1%1%-1%2%2%2%2%1%2%2%

4183181245-31137219815322122%1%1%1%4%zn1%1%n-1%1%1%2%9%zjk1%2%3%zeh*2%1%3%1%n

lm

4361436106320181113-10293152733932%3%3%3%3%2%1%5%zo4%1%7%zil2%-3%3%1%5%zdf1%3%4%3%o

g

82992811107994272152352123*3744%2%2%2%3%4%2%2%2%4%1%5%2%4%e2%2%1%5%eg1%1%3%e

231484514638434150481020141736135253729349171510%12%11%12%11%14%11%12%10%10%14%10%21%zj10%13%11%13%11%15%13%12%

lm

1783258328223217256797198118172116910068%7%6%7%8%n8%9%n4%5%5%5%7%8%5%8%8%6%8%7%13%h7%n









22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

101254212422284343501361162710929262621713675%10%zu10%u10%zu6%10%12%q10%11%k12%k4%8%8%7%10%13%h9%10%9%11%9%kq

u

21953495282531324081795269112252523611689%8%8%8%8%9%8%8%9%8%12%7%6%7%8%f5%9%10%10%9%8%

189128913021322633611106317821152020210998%8%6%8%9%7%9%6%7%5%7%7%8%8%7%9%5%8%9%4%8%

35114351145040302939121618950100242321191215010 - I find it15%zrst9%8%10%14%zn14%no8%7%8%12%11%13%11%13%zg9%11%8%8%8%18%zcd10%nrextremely easy

oegt

7.03zrst6.436.386.446.536.706.536.376.486.766.526.385.926.86z6.426.646.176.506.326.656.53gMeanegt

13110391093920273742516141225991833172371230-3 (NET)6%9%9%9%11%z7%7%9%9%5%11%10%14%7%9%8%12%h7%10%11%9%

48260792577775817582192930267023848566354183084-6 (NET)21%21%18%21%22%26%n22%18%18%19%20%21%31%zm19%22%21%20%24%24%27%21%

1678393118352331992633123417810095442777291631921811514210067-10 (NET)73%69%72%70%67%68%71%74%73%i76%i69%i68%54%75%zb68%71%68%69%66%63%70%i

g









22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

82413171410103841261811793949471814435177102887014495Not Applicable - I36%34%40%zr34%30%29%34%43%zo38%i38%i34%34%22%39%b33%b34%36%b34%31%21%34%bihave had no experience

tpqpqof this






RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

172131352018-121331363268520380 - I find it3%3%3%9%2%2%4%-1%3%5%zf2%3%1%3%2%2%2%4%ze3%fextremely difficult

178221111131--3210919411172512%1%2%4%1%1%3%2%--1%1%2%2%2%2%3%*2%2%r

814143412532164191746392121%2%1%11%2%1%1%4%m2%2%2%g3%g*2%2%2%1%1%2%1%gq

152426310191811293196297105153932%3%2%11%5%2%4%1%2%3%3%2%4%f1%3%3%2%2%3%3%fq

231433-42410225271211201063113743%2%3%-2%3%2%3%2%6%i1%5%zi3%2%2%4%1%1%3%3%e






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

73981502189159101094220564414321553158171511%13%13%8%8%11%13%14%11%11%17%zf14%12%9%14%zd9%13%15%d13%12%f

465488-12543439515143036691924182710067%7%7%-6%7%7%5%11%6%6%10%7%7%6%8%6%9%6%7%

6769119216724591062613444610912482338136710%9%10%6%7%9%10%12%12%8%10%9%10%9%10%d5%12%d11%d9%9%d

5661107-959421061116144333891529144611688%8%9%zo-4%7%9%13%6%13%fi6%10%9%6%8%6%7%7%10%z8%

476294114672939814162744702817203410997%8%8%4%7%8%6%4%11%10%5%11%gi6%9%7%c11%zce4%10%c8%8%ce

55951271229542481133163160963234194415010 - I find it8%13%zs11%4%10%12%9%6%10%13%13%g11%7%12%g9%13%8%9%10%10%egextremely easy

s






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

6.376.666.593.816.486.68m6.216.376.966.826.226.556.226.93z6.366.776.296.656.296.53eMeangigm

576692112061536463113443098213413511230-3 (NET)8%9%8%36%9%7%12%zn7%4%8%12%zf9%10%6%9%8%8%6%12%ze9%fq

14216627023416810216211959409891232508452963084-6 (NET)21%22%23%zo8%16%20%23%22%24%23%23%28%zf22%18%22%21%20%25%22%21%f

487519826171625932995262571639031338172917429414029410067-10 (NET)71%69%69%56%75%72%m66%71%72%69%64%63%69%76%zg69%71%71%68%67%70%h

hi

2632323811310129914226282174311681983648716765133495Not Applicable - I38%zr31%32%42%47%zq36%31%35%33%25%29%22%37%hj39%zh34%a35%40%za32%30%34%ahhave had no experience

ijeqrof this






Find clearinformationabout your

account (forGet aexample, your

complaintMake a billcurrent tariffProvide aresolvedpaymentor bill)meter reading



742868550 - I find it3%1%2%2%extremely difficult

5118682612%1%2%1%

4922753322%1%3%1%

88391055533%1%4%2%

97691045943%2%4%2%

389254338284513%9%12%10%

19116623819867%6%8%7%

24929334230479%10%12%10%

23534538336388%12%13%12%



Table 68ED11 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to...?SummaryBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier orknow who it is) have mains gas and know who their gas supplier is.






18235832937596%12%11%13%

238114468793310 - I find it8%39%24%32%extremely easy

6.268.117.077.76Mean

2611073161690-3 (NET)9%4%11%6%

6774886805414-6 (NET)23%17%23%19%

19672309190821947-10 (NET)68%80%66%76%

1063170167220Not Applicable - I37%6%6%8%have had no experience

of this



Table 68ED11 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to...?SummaryBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier orknow who it is) have mains gas and know who their gas supplier is.




1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

4.446.70g8.74fg6.056.848.39zd9.55zcd7.697.83dProvide a meterreading

3.425.68g8.36fg6.375.947.99zd9.37zcd6.907.24adFind clear informationabout your account(for example, yourcurrent tariff orbill)

5.397.02g8.94fg5.817.318.51zd9.61zcd8.108.13dMake a bill payment

2.425.22g7.84fg6.805.217.39zd9.03zcd5.986.53adGet a complaintresolved



Table 69ED11 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to..Mean score summaryBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier orknow who it is) have mains gas and know who their gas supplier is.






(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

4.457.72f8.65zef5.276.91c8.72zbc5.727.83bceProvide a meterfreading

4.197.00f8.32zef4.345.96c8.36zbc5.947.24bceFind clear informationfabout your account

(for example, yourcurrent tariff orbill)

5.438.02f8.84zef6.197.23c8.91zbc5.548.13bceMake a bill paymentf

2.566.25f7.95zef3.045.46c7.82zbc6.236.53bceGet a complaintfresolved









25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

8.027.807.907.81t7.507.877.818.08q7.968.157.787.527.458.08z7.74c8.02c7.80c7.99c7.197.477.83cProvide a metercgqreading

7.577.187.167.197.047.317.317.297.207.57i7.257.226.727.71z7.087.42g6.977.016.917.217.24gFind clear informationcdegabout your account


8.238.118.218.117.748.098.088.49z8.42z8.38i7.878.117.408.42z8.02b8.38b8.10c8.22b7.547.428.13bMake a bill paymentopqikbcgccgccgiq

7.03zrst6.436.386.446.536.706.536.376.486.766.526.385.926.86z6.426.646.176.506.326.656.53gGet a complaintegtresolved






RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

7.897.787.766.838.40z8.09z7.467.977.197.347.487.627.798.19z7.817.957.957.697.757.83iProvide a meterqkmghijkmqreading

7.237.257.254.807.547.53z6.797.336.756.887.017.236.977.64z7.177.347.117.337.157.24gFind clear informationkmgijmabout your account


8.188.088.076.898.61z8.32z7.887.937.697.707.727.818.078.53z8.158.078.278.038.098.13iMake a bill paymentqkmghijm

6.376.666.593.816.486.68m6.216.376.966.826.226.556.226.93z6.366.776.296.656.296.53eGet a complaintgigmresolved








963578637.0466036529113231316Unweighted Base

99*3878536.9668937227913451340Weighted Base

24642.19321-22330 - I find it24%ef2%*5%zbc*-2%2%bcextremely difficult

9312.80121-131319%ef1%*2%zb*-1%1%

9633.5618--151829%ef2%e*3%zbc--1%1%c

81044.681831332238%ef3%e*3%zb1%*2%2%b

21675.402041342542%4%e1%3%zb1%*3%2%b

1197245.3112182153131511%e25%eg3%18%zbc2%1%11%10%bc

161326.31771431039561%16%eg4%11%zbc4%1%8%7%bc

848916.497468515714778%12%11%11%b18%zbd2%12%11%b



Table 73ED11_1 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to...?Provide a meter readingBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)





99*3878536.9668937227913451340Weighted Base

7381327.1274841818617787%10%15%fg11%23%zbd7%14%13%bd

5291477.6172694019418195%7%17%fg10%19%zd14%14%13%d

18744088.1017012020943549910 - I find it18%19%48%fg25%32%d75%zcd32%37%acdextremely easy

4.446.70g8.74fg6.056.848.39zd9.55zcd7.697.83dMean

4925123.20805183860-3 (NET)49%ef7%e1%12%zbc1%*6%6%bc

14174635.702192662902514-6 (NET)14%e45%eg7%32%zbc7%b2%22%19%bc

371887787.6039034127297210027-10 (NET)37%49%91%fg57%92%zd97%zcd72%75%d

---------Not Applicable - I--------have had no experience

of this









(f)(e)(d)(c)(b)(a)(z)

568763521164117896.771316Unweighted Base

54*909349119*4307916.731340Weighted Base


111111112.191313%d1%*10%zab**1%ab

41046934.331828%zde1%1%5%za2%a*1%a

614181124.2422311%zde2%*7%zab3%a*2%ad

123241564.912542%2%d*4%a4%za1%2%ad

4111121592235.0913157%12%zd3%13%a21%za3%10%ad

67117864225.6895611%8%5%7%a15%zac3%7%a









(f)(e)(d)(c)(b)(a)(z)

54*909349119*4307916.731340Weighted Base

410735543996.6614777%12%10%4%10%12%c11%c

31244912431226.9117786%14%14%10%10%15%zb13%b

-1205910431287.081819-13%f17%f8%10%16%zb13%bf

1030616722983797.8449910 - I find it18%34%f48%zef18%23%48%zbc37%bcefextremely easy


264884331123.58860-3 (NET)48%zde5%d2%36%zab7%a2%6%ade

112043128172515.292514-6 (NET)20%d22%zd9%24%a40%zac6%19%ad










(f)(e)(d)(c)(b)(a)(z)

54*909349119*4307916.731340Weighted Base

--------Not Applicable - I-------have had no experience

of this









2271089364108233627941828337310014713180354962240249213195651316Unweighted Base

2091130402112331627335439744094*13712477*34699420727324121360*1340Weighted Base

6276279888101493102329371330 - I find it3%2%2%2%3%3%2%2%2%2%3%7%zm4%3%2%1%3%1%4%2%2%extremely difficult

-1341334-67-31-21124-5-131-1%1%1%1%2%o-1%o2%-2%*-1%1%1%1%-2%d-1%

216715417572221513711311821%1%2%1%1%1%2%1%2%2%1%2%1%1%1%3%zde**2%1%1%

g

51651511334324-15171826-2233%1%r1%1%4%zno1%1%1%1%2%3%m-1%1%2%*3%f1%3%-2%

12482346106811715213212222541%2%r2%2%1%2%3%1%2%1%1%5%zkm1%1%2%2%1%5%zce1%3%2%

gh

171144511438224131388168162510614262434913158%10%11%10%12%8%11%8%9%9%12%7%21%zjl7%11%f7%9%10%16%zf15%10%

mgh

148023802617272426458624711519101799567%7%6%7%8%6%7%6%6%4%4%6%8%7%7%7%7%4%8%15%zdg7%

h









2091130402112331627335439744094*13712477*34699420727324121360*1340Weighted Base

2112643126383337384812812836111262726248147710%11%11%11%12%12%11%10%11%13%6%9%10%10%11%12%10%11%11%14%11%

30147601464334465360102117530146254041346177814%13%15%13%14%12%13%13%14%10%15%14%6%9%15%zh12%15%h17%h16%h11%13%h

321494414637444654541423161252128353734193181915%13%11%13%12%16%13%14%12%15%17%13%15%15%13%17%bc14%14%9%6%13%

8141815841810299129168178405045251523477710187612049910 - I find it39%37%39%37%32%36%37%42%q41%43%36%36%32%44%zc35%37%37%36%29%34%37%cgextremely easy

gq

8.027.807.907.81t7.507.877.818.08q7.968.157.787.527.458.08z7.74c8.02c7.80c7.99c7.197.477.83cMeancgq

137323702817182327513124226412227222860-3 (NET)6%6%r6%6%9%z6%5%6%6%6%9%9%6%6%6%d6%8%d3%10%zdg4%6%d

33218762176845776172122223235419732464653202514-6 (NET)16%19%19%19%22%17%22%15%16%13%16%18%30%zk16%20%15%17%19%25%zf33%zd19%

lmhefgh

1638393048362202112593133417610290492707321632051881383810027-10 (NET)78%74%76%74%70%77%q73%79%q78%i81%i74%72%64%78%bc74%c79%bc75%c78%bc65%63%75%bc

giq









2091130402112331627335439744094*13712477*34699420727324121360*1340Weighted Base

---------------------Not Applicable - I---------------------have had no experience

of this






RESPONSIBILITY FOR







5927241113241777943906071972271693704519432483271894271316Unweighted Base

642698111628**19476742767*78*73*2361334314649892283821934141340Weighted Base


103111248-1-3144914241312%*1%3%1%1%2%-1%-1%1%1%1%1%1%1%1%1%1%nr

81015121251-113941354361821%1%1%4%1%2%1%1%-1%*2%2%1%1%2%1%2%1%1%

715173311101-342661343372231%2%1%9%1%1%2%1%-4%2%2%1%1%1%2%1%1%2%2%

151024-11110134321061735482542%1%2%-1%1%2%2%3%6%zfi1%2%2%1%2%1%1%2%2%2%






RESPONSIBILITY FOR







642698111628**19476742767*78*73*2361334314649892283821934141340Weighted Base

527911411554578136331746281061942253813158%11%10%5%8%7%13%zn12%16%n8%14%zf13%f11%f6%11%8%11%13%9%10%fn

464982-12502751231910263673103414269567%7%7%-6%6%6%8%16%zmn5%8%8%6%8%7%4%9%7%6%7%

69771312137947813113015405010129442334147711%11%12%9%7%10%11%11%16%15%13%11%9%11%10%13%12%12%8%11%a

1017616031393601310112618675413528442368177816%zr11%14%zo10%7%12%14%19%13%15%11%13%16%12%14%12%12%12%16%ze13%or

77104148528115534892321527612338322864181912%15%13%17%14%15%12%6%10%12%10%16%12%16%zi12%c17%c8%15%c15%ce13%c

24425538891013191362617218341161191371861636514449910 - I find it38%37%35%32%52%zq42%zk32%38%22%29%35%31%37%41%zh38%38%43%za34%35%37%kmextremely easy

mjeq






RESPONSIBILITY FOR







642698111628**19476742767*78*73*2361334314649892283821934141340Weighted Base

7.897.787.766.838.40z8.09z7.467.977.197.347.487.627.798.19z7.817.957.957.697.757.83iMeanqkmghijkmq

384869710453623719929216116181232860-3 (NET)6%7%6%27%5%6%9%3%3%10%8%7%7%5%6%7%5%6%8%6%

1131382201281169415271455298270196318143722514-6 (NET)18%20%20%5%15%15%22%n22%35%zm19%23%f22%19%15%20%d14%21%d22%d17%19%df

nn

491512828191566072975148521629432037273118128313930910027-10 (NET)76%73%74%69%80%79%zk70%75%61%72%69%71%74%80%zh74%79%74%72%75%75%ik

mim

--------------------Not Applicable - I--------------------have had no experience

of this








953568887.0966637429913431339Unweighted Base

100*3868797.0169538128913721365Weighted Base

22652.53311135330 - I find it22%ef2%1%5%zbc**3%2%bcextremely difficult

161153.69293-3633116%ef3%e1%4%zbc1%-3%2%bc

151294.5234113936215%ef3%e1%5%zbc**3%3%bc

122774.9242315946312%e7%e1%6%zbc1%*4%3%bc

230185.684092535142%8%e2%6%zbc2%1%4%4%b

5121255.4413215418715155%31%eg3%19%zbc4%2%14%11%bc

460496.429017512611364%15%eg6%13%zbc5%2%9%8%bc

9451196.7478851016917379%12%14%11%b22%zbd3%12%13%b



Table 77ED11_2 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to...?Find clear information about your account (for example, your current tariff or bill)Base: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)





100*3868797.0169538128913721365Weighted Base

3211527.6168882020717683%5%17%fg10%23%zbd7%15%13%bd

3141327.9449613818114893%3%15%fg7%16%zd13%d13%11%d

9383578.541029620728240510 - I find it10%10%41%fg15%25%d72%zcd21%30%acdextremely easy

3.425.68g8.36fg6.375.947.99zd9.37zcd6.907.24adMean

6557264.01137931681480-3 (NET)65%ef15%e3%20%zbc2%1%12%11%bc

11211925.8326241113653154-6 (NET)11%55%eg10%38%zbc11%b4%27%23%bc

231187617.922963312758399027-10 (NET)23%31%87%fg43%87%zd95%zcd61%66%ad


of this









(f)(e)(d)(c)(b)(a)(z)

578893591194138076.771339Unweighted Base

55*920359122*4328116.741365Weighted Base

1016519952.88330 - I find it19%zde2%2%16%zab2%1%2%aeextremely difficult

5252141353.6033110%zde3%d1%12%zab3%a1%2%ad

6273111874.6036210%zde3%1%9%zab4%a1%3%ad

73431422104.8046312%zde4%d1%12%zab5%za1%3%ad

4416436115.385147%d4%d2%3%8%za1%4%ad

21331213102365.3915153%14%zdf3%11%a24%zac4%11%ad

681221167355.80113612%9%6%9%a15%za4%8%a

3123459511146.6317376%13%12%7%12%14%13%








(f)(e)(d)(c)(b)(a)(z)

55*920359122*4328116.741365Weighted Base

2121517381327.1617684%13%14%6%9%16%zbc13%bc

183604251197.5914892%9%17%zef3%6%15%zbc11%bce



28101145962274.061480-3 (NET)51%zde11%d4%49%zab14%za3%11%ad

122554028205825.533154-6 (NET)22%d28%zd11%23%a47%zac10%23%ad

15564305341667037.619027-10 (NET)27%61%f85%zef28%38%87%zbc66%bcef


of this









2311108367110034728441928937910315113680361978247253212199671339Unweighted Base

2121153410114532627835540745198*13912974*352101321527823921962*1365Weighted Base

727726118104102362825511351330 - I find it3%2%2%2%3%3%3%1%2%2%2%5%2%2%3%2%4%1%2%2%2%extremely difficult

-3316335541921-221329711372331-3%zu4%u3%zu1%2%1%5%zoq5%zl-2%1%1%1%3%3%4%h1%3%3%2%hu

1351834888121335249277767-3621%3%4%u3%3%3%2%3%3%3%4%2%6%2%3%3%3%3%3%-3%u

5411341158815122721640514912-4632%4%3%4%5%3%2%4%3%2%5%1%1%2%4%3%5%h4%5%h-3%h

11401039101414131617731833510153*5145%3%2%3%3%5%4%3%4%1%5%6%4%5%c3%2%3%6%cg1%1%4%

2512740126472344384211131617281242024353312151512%11%10%11%14%zp8%12%9%9%11%10%13%23%zk8%12%h9%9%15%h15%h20%ze11%h

mfh

16973097302430293279105278615222021711367%8%7%8%9%9%9%7%7%8%7%8%7%8%8%7%8%8%10%12%8%

2115263151333549576514121310371362937312812173710%13%15%13%10%12%14%14%14%14%8%10%13%10%13%13%13%13%13%19%13%









2121153410114532627835540745198*13912974*352101321527823921962*1365Weighted Base

331435514147434045591224201044132233642266176815%12%13%12%15%15%11%11%13%12%17%15%13%12%13%11%13%17%12%9%13%

26122431212730454642161511441107332422263148912%11%10%11%8%11%13%11%9%17%im11%9%5%12%11%15%zb9%9%12%4%11%

eg

69337116337938210212913928414018133272678153521940510 - I find it32%29%28%29%28%29%29%32%31%29%30%31%24%38%zc27%31%29%22%24%30%30%dgextremely easy

deg

7.577.187.167.197.047.317.317.297.207.57i7.257.226.727.71z7.087.42g6.977.016.917.217.24gMeancdeg

13135531344028315055817128261232443223031480-3 (NET)6%12%zu13%u12%u12%10%9%12%12%8%12%9%11%7%12%zh11%16%zh9%14%h5%11%hu

51264802628760878190203034257224340567057203154-6 (NET)24%23%19%23%27%22%25%20%20%20%22%26%34%zm21%24%f18%20%29%ze26%32%f23%

fh

14875427775019919023727730570928441254648152178147132399027-10 (NET)70%65%68%65%61%68%67%68%68%72%i66%65%56%72%zc64%70%cg64%62%60%63%66%gq

dg









2121153410114532627835540745198*13912974*352101321527823921962*1365Weighted Base


of this






RESPONSIBILITY FOR







60473511282618381039462721012271713674719642483341944361339Unweighted Base

655710113130**20378543270*78*76*23513543448410152263931994231365Weighted Base


258252612192--32171027315293314%zr1%2%8%3%1%4%zn3%--1%2%4%2%3%1%4%1%2%2%nr

13232718201222455914315156103622%3%2%3%4%3%3%2%3%5%2%4%2%3%3%2%4%3%2%3%

24223231119212431022110358107184634%3%3%11%5%2%5%3%5%4%4%2%5%f2%3%4%3%3%4%3%nq

2228412830181238518163114115145143%4%4%6%4%4%4%1%3%4%3%4%4%3%3%6%ze3%3%3%4%e






RESPONSIBILITY FOR







655710113130**20378543270*78*76*23513543448410152263931994231365Weighted Base

68831371126961913103521483711624472445151510%12%12%zo4%6%9%14%n13%17%n13%15%f16%f11%8%11%11%12%12%11%11%fn

o

575695314584077621123440841536143411369%8%8%9%7%7%9%10%9%8%9%9%8%8%8%7%9%7%8%8%

819214482098491115103311635613222612744173712%13%13%28%10%12%11%15%20%13%14%8%15%12%13%a10%16%13%11%13%

8393162-14101521013132613576813228382272176813%13%14%zo-7%13%12%15%16%17%11%9%13%14%13%12%10%11%17%zc13%o

e

707812122592437571818446110430313043148911%11%11%8%12%12%10%10%7%10%8%13%10%13%10%13%c8%15%ce10%11%






RESPONSIBILITY FOR







655710113130**20378543270*78*76*23513543448410152263931994231365Weighted Base

1972083212822661061913176742112166296701215611940510 - I find it30%29%28%6%41%zq34%zk25%27%17%22%29%31%26%34%zg29%31%31%28%28%30%kmextremely easy

mjq

7.237.257.254.807.547.53z6.797.336.756.887.017.236.977.64z7.177.347.117.337.157.24gMeankmgijm

767210911287163681027135840120224720531480-3 (NET)12%10%10%38%14%9%14%zn9%11%13%12%10%13%f8%12%10%12%10%12%11%fn

q

147168274633157119162319643810093231549444933154-6 (NET)22%24%24%zo20%16%20%28%zn23%29%25%27%f28%f23%19%23%24%24%22%22%23%fn

o

43247074813142557250474748143832763516641512511352779027-10 (NET)66%66%66%42%70%71%zm58%67%60%62%61%62%64%73%zg65%67%64%68%66%66%m

hi






RESPONSIBILITY FOR







655710113130**20378543270*78*76*23513543448410152263931994231365Weighted Base


of this








963618747.0666737029413401331Unweighted Base

100*3918686.9969737828513751359Weighted Base

151-0.7716--12160 - I find it15%ef*-2%zbc--1%1%extremely difficult

8112.5291-81018%ef**1%*-1%1%

132-2.6014--814213%ef*-2%zbc--1%1%

10944.39221-1623310%ef2%e*3%zbc*-1%2%bc

12495.342951343541%6%e1%4%zbc1%*2%3%b

5100135.311085413611855%e26%eg1%16%zbc1%2%10%9%bc

447256.1463122897764%12%eg3%9%zbc3%1%6%6%bc

7391026.646975414514877%10%12%10%b20%zbd1%11%11%b



Table 81ED11_3 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to...?Make a bill paymentBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)





100*3918686.9969737828513751359Weighted Base

1441167.1465841318316281%11%g13%g9%b22%zbd5%13%12%bd

4221277.6661563620515394%6%15%fg9%15%zd13%15%z11%d


5.397.02g8.94fg5.817.318.51zd9.61zcd8.108.13dMean

451352.76622-44630-3 (NET)45%ef3%e1%9%zbc*-3%5%bc

10172475.592002182592294-6 (NET)10%44%eg5%29%zbc6%3%19%17%bc

452068167.54435355277107210677-10 (NET)45%53%94%fg62%94%zd97%zd78%79%d


of this









(f)(e)(d)(c)(b)(a)(z)

578893511204147976.761331Unweighted Base

55*921353122*4358026.731359Weighted Base

85110512.45160 - I find it15%zde1%*8%zab1%a*1%adeextremely difficult

1719112.351013%1%*7%zab**1%a

59-7524.0614210%zde1%-6%zab1%*1%a

712210674.5523313%zde1%1%8%zab1%1%2%a

227662274.823544%3%2%5%a5%za1%3%a

310281196114.9411855%11%zd2%9%a22%zac1%9%ad

45913749205.617768%6%4%6%11%za3%6%a

410735747946.4914877%12%10%6%11%12%11%








(f)(e)(d)(c)(b)(a)(z)

55*921353122*4358026.731359Weighted Base

3117415441127.0116285%13%12%4%10%14%zc12%c

188628361097.1915392%10%18%zef7%8%14%zb11%bef



233443616113.55630-3 (NET)41%zde4%d1%29%zab4%a1%5%ade

91872724166395.152294-6 (NET)16%20%zd8%20%a38%zac5%17%ad

23700322622537527.2610677-10 (NET)43%76%f91%zef51%58%94%zbc79%bcef


of this









2321099363109134128142128837510214113683358973250248212196671331Unweighted Base

2131146407113832127635740644697*13112978*350100921627424021762*1359Weighted Base

413313624441134511*8111160 - I find it2%1%1%1%2%1%1%1%1%1%1%2%5%zm1%1%*3%zdf*1%1%1%extremely difficult

g

194931154-21-2814121101*1%1%1%1%**1%1%-2%1%-1%1%*1%*1%1%1%

-14514446-23122-146-242142-1%1%1%1%1%n2%n-*3%m1%2%3%-1%h3%zeh-1%2%h4%zeh1%

518718105356-62-51726-10-2332%2%2%2%3%o2%1%1%1%-4%zlm2%-2%2%1%2%-5%zdf-2%

g

23273181097924328272413623541%3%2%3%2%4%3%2%2%2%3%2%2%2%3%1%1%5%zef3%3%3%

g

24943293412130252651411132493122416319118511%8%8%8%13%znp8%8%6%6%6%10%9%17%zlm7%9%f6%9%7%14%zdf15%fh9%m

gh

10661466261519161937362056119131867765%6%s3%6%s8%z6%5%4%4%3%5%2%8%6%6%5%3%5%8%e10%e6%









2131146407113832127635740644697*13112978*350100921627424021762*1359Weighted Base

1813048128293545394317813933115312827191014878%11%12%11%9%13%13%10%10%18%zk6%10%12%9%11%14%10%11%9%16%11%

m

2513657135353245506262215530132193639316162812%12%14%12%11%12%13%12%14%6%17%il12%6%9%13%fh9%13%16%fh14%10%12%h

1913557133243248495413131473811532312524415399%12%14%12%7%12%14%q12%12%13%10%11%9%11%11%15%12%10%11%6%11%q

10549917449713611814420721747536130184420101124103722160510 - I find it49%44%43%44%42%43%40%51%zo49%48%40%47%38%53%zb42%c47%c45%c43%33%34%44%cgextremely easy

qcdg

8.238.118.218.117.748.098.088.49z8.42z8.38i7.878.117.408.42z8.02b8.38b8.10c8.22b7.547.428.13bMeanopqikbcgccgccgiq

954195423131513173109613519174174630-3 (NET)4%5%5%5%7%zn5%4%3%4%3%8%7%8%4%5%d4%6%d2%8%d6%5%d

37192531907546594954112417215217625374255182294-6 (NET)17%17%s13%17%23%zn17%17%12%12%11%19%13%27%zj15%17%f11%13%18%25%ze28%ze17%fm

olmfghfghn

1679003358942232172833443768397103512857821822191941464110677-10 (NET)78%79%82%79%70%79%q79%q85%zq84%zi86%ik74%80%i65%81%bc77%bc84%zb80%bc81%bc67%66%79%bc

kcgiq




Proportions/Means: Columns Tested (5% risk level) - z/a - z/b/c/d/e/f/g/h - z/i/j/k/l/m - z/n/o/p/q - z/r/s/t/uOverlap formulae used. * small baseRespondent Type: Adults, 15+ in Great Britain who either have sole or joint responsibility for paying the electricity and/or gas bills in their household(Fieldwork Dates: 29th August to 9th September 2014)




2131146407113832127635740644697*13112978*350100921627424021762*1359Weighted Base


of this






RESPONSIBILITY FOR







5987331127251778063906272962301703684659492553321904271331Unweighted Base

650709113329**19678142969*79*73*23913343447810022333911954161359Weighted Base

6101222125--24263124434160 - I find it1%1%1%6%1%1%1%--2%1%1%1%1%1%2%1%2%1%1%extremely difficult

5591137---2243813141011%1%1%2%**2%---1%1%1%1%1%1%1%*1%1%

9512218421*33361314181421%1%1%6%*1%1%2%1%1%1%2%1%1%1%*1%*2%z1%

914162511102-3737416433102331%2%1%5%2%1%2%3%-4%f3%2%2%1%2%2%1%2%2%2%

221329151613242101138191063103543%2%3%3%2%2%3%3%5%3%4%1%3%2%2%4%1%2%2%3%e






RESPONSIBILITY FOR







650709113329**19678142969*79*73*23913343447810022333911954161359Weighted Base

45731013135546611733183821852532213311857%10%z9%9%7%7%11%8%14%10%f14%zf13%zf9%f4%9%11%8%11%8%9%fn

373971233727586141018285215239207766%6%6%zo7%2%5%6%7%10%8%6%7%4%6%5%7%6%5%5%6%o

6385129316864551172612485610918442837148710%12%11%10%8%11%11%7%14%9%11%9%11%12%11%8%11%14%d9%11%

907214811379551711132614634513020512554162814%10%13%zo3%7%10%13%24%zm14%18%f11%11%15%f9%13%8%13%13%13%12%no

nr

668712932293439951519595511227332356153910%12%11%10%11%12%10%13%11%8%6%14%i14%i12%i11%11%8%12%14%c11%i

29730747711116382175232427101511752504451091887818060510 - I find it46%43%42%37%59%zq49%zk41%33%30%37%42%38%40%52%zg44%47%48%40%43%44%kqextremely easy

lmhij





RESPONSIBILITY FOR







650709113329**19678142969*79*73*23913343447810022333911954161359Weighted Base

8.188.088.076.898.61z8.32z7.887.937.697.707.727.818.078.53z8.158.078.278.038.098.13iMeanqkmghijm

2934496833264151592014491015827630-3 (NET)4%5%4%20%4%4%6%5%1%7%6%7%f5%3%5%4%4%4%6%5%f

1041242016211088513231657286958156506033632294-6 (NET)16%18%18%o20%11%14%20%n18%29%zn22%f24%zf21%f16%12%16%21%e15%17%15%17%fn

go

516551883171666403185355521679634540679617331615432710677-10 (NET)79%78%78%60%85%z82%zk74%77%70%71%70%72%80%i85%zh79%74%81%79%79%79%hi

mijm


of this








882685756.76489261181880931Unweighted Base

91*2855666.69505264174900942Weighted Base

317-1.1438--35380 - I find it34%ef2%e-8%zbc--4%4%bcextremely difficult

13564.0219512625115%ef2%1%4%b2%1%3%3%

91024.0220-12821210%ef3%e*4%zbc-1%3%2%c

142054.2738114839316%ef7%e1%7%zbc**5%4%bc

223125.56325-603742%8%e2%6%zbc2%-7%z4%b

5113535.8413727721817155%40%eg9%27%zbc10%b4%24%z18%bc

654406.23752239110067%19%eg7%15%zbc8%b2%10%11%b

4281036.9656701011313675%10%18%fg11%27%zbd6%13%14%bd



Table 85ED11_4 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to...?Get a complaint resolvedBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)





91*2855666.69505264174900942Weighted Base

3141007.4534661611811683%5%18%fg7%25%zbd9%13%12%d

-41058.38274736731099-1%19%fg5%18%zd21%zd8%12%ad


2.425.22g7.84fg6.805.217.39zd9.03zcd5.986.53adMean

6842133.21115631381230-3 (NET)75%ef15%e2%23%zbc2%2%15%13%bc

131901055.9324454103693084-6 (NET)14%66%eg19%48%zbc20%b6%41%z33%bc

9544487.991462051613935117-10 (NET)10%19%79%fg29%78%zd92%zcd44%54%ad


of this









(f)(e)(d)(c)(b)(a)(z)

545992581013025286.52931Unweighted Base

49*620253100*3165276.51942Weighted Base


220211953.912515%d3%1%11%zab3%1%3%ad

614111833.9121212%zde2%*11%zab3%a*2%ad

7284132054.5539314%zde4%d1%14%zab6%za1%4%ad

431342585.203748%d5%d1%4%8%za2%4%ad

51451522105435.3617159%23%zdf6%22%a33%za8%18%ad

67122562345.96100612%11%9%5%20%zac6%11%a









(f)(e)(d)(c)(b)(a)(z)

49*620253100*3165276.51942Weighted Base

*94401261097.1213671%15%f16%f1%8%c21%zbc14%bcf

16946317967.4211683%11%18%zef3%5%18%zbc12%bcf

-6344117917.791099-10%f17%zef1%5%17%zbc12%bcf

*69743171298.6715010 - I find it1%11%f29%zef3%6%25%zbc16%bcefextremely easy


3378106047163.621230-3 (NET)67%zde13%d4%61%zab15%a3%13%ad

142474031192855.533084-6 (NET)29%d40%zd16%31%a61%zac16%33%ad










(f)(e)(d)(c)(b)(a)(z)

49*620253100*3165276.51942Weighted Base


of this









15977224276726120828018224867103936522670517216516114958931Unweighted Base

14779525779124521024424228663*96*92*64*22771515117917215953*942Weighted Base

434933139134934747314106101380 - I find it3%4%4%4%5%n4%5%n2%3%5%4%7%6%3%4%3%6%3%6%3%4%extremely difficult

22312234261312111-519375312511%3%5%z3%2%1%2%5%zp4%1%1%1%-2%3%2%4%3%2%2%3%

4183181245-31137219815322123%2%1%2%5%zn2%2%n-1%1%1%3%12%zkl1%3%5%zeh1%3%2%4%2%

m

4361436106320181113-10293152733932%4%5%4%4%3%1%8%zop6%1%11%zil4%-4%4%d2%8%zdf1%4%5%4%do

g

82992811107994272152352123*3745%4%3%4%4%5%3%4%3%6%2%8%3%6%eg3%3%1%7%eg2%1%4%eg

231484514638434150481020141736135253729349171516%19%18%18%15%20%17%20%17%16%21%15%27%16%19%17%21%17%22%17%18%

17832583282232172567971981181721169100612%10%10%10%12%11%13%n7%9%9%8%10%10%9%11%12%9%12%10%16%11%









14779525779124521024424228663*96*92*64*22771515117917215953*942Weighted Base

101254212422284343501361162710929262621713677%16%zu17%u16%zu9%13%18%q18%q17%k20%k6%12%10%12%15%19%14%15%13%14%14%kq

u

219534952825313240817952691122525236116815%12%13%12%11%12%13%13%14%12%18%10%7%11%13%f8%14%14%14%11%12%

1891289130213226336111063178211520202109912%11%11%11%12%10%13%11%12%9%11%11%10%13%11%14%9%12%12%5%12%

35114351145040302939121618950100242321191215010 - I find it24%zrst14%13%14%20%zn19%12%12%14%20%17%19%14%22%zc14%16%13%12%12%23%16%grextremely easy

odegt

7.03zrst6.436.386.446.536.706.536.376.486.766.526.385.926.86z6.426.646.176.506.326.656.53gMeanegt

13110391093920273742516141225991833172371230-3 (NET)9%14%15%14%16%9%11%15%15%9%17%15%18%11%14%12%19%zd10%14%14%13%

h

48260792577775817582192930267023848566354183084-6 (NET)33%33%31%32%31%36%33%31%29%31%31%32%41%31%33%32%31%36%34%34%33%

854261394251291151361311623850482613337886909382285117-10 (NET)58%54%54%54%53%55%56%54%56%i61%i52%52%41%58%53%57%50%54%52%52%54%i









14779525779124521024424228663*96*92*64*22771515117917215953*942Weighted Base


of this






RESPONSIBILITY FOR







40252980516109536297445376169138254294671171221134316931Unweighted Base

42351980817**116*52331348*58*61*178112287304695159246140308942Weighted Base

172131352018-121331363268520380 - I find it4%4%4%15%4%4%6%-1%4%7%zf3%5%2%5%4%3%3%6%z4%fextremely difficult

178221111131--3210919411172514%r2%3%7%1%2%4%3%--2%2%3%3%3%2%4%1%2%3%r

814143412532164191746392122%3%2%20%4%2%1%7%m3%2%3%g4%g*3%3%2%2%2%3%2%gq

152426310191811293196297105153934%5%3%20%8%zq4%6%2%2%4%5%3%7%zf2%4%4%4%3%5%4%fq

231433-42410225271211201063113745%3%4%-4%5%3%5%3%8%i1%7%i4%4%3%6%e2%2%4%4%eir






RESPONSIBILITY FOR







42351980817**116*52331348*58*61*178112287304695159246140308942Weighted Base

73981502189159101094220564414321553158171517%19%19%14%15%17%19%21%17%14%24%f18%20%14%21%zd13%22%d22%19%18%

465488-125434395151430366919241827100611%10%11%-11%10%11%7%16%9%8%12%10%12%10%12%10%13%9%11%

6769119216724591062613444610912482338136716%13%15%10%13%14%14%19%18%10%15%12%15%15%16%ad8%20%zad16%d12%14%d

5661107-9594210611161443338915291446116813%12%13%-8%11%13%20%10%18%9%12%15%11%13%10%12%10%15%12%

4762941146729398141627447028172034109911%12%12%8%12%13%9%7%16%14%8%14%9%15%i10%18%zc7%14%c11%12%ce

e

55951271229542481133163160963234194415010 - I find it13%18%zs16%6%19%18%z13%9%15%17%18%g14%11%20%zg14%20%14%14%14%16%egextremely easy

s





RESPONSIBILITY FOR







42351980817**116*52331348*58*61*178112287304695159246140308942Weighted Base

6.376.666.593.816.486.68m6.216.376.966.826.226.556.226.93z6.366.776.296.656.296.53eMeangigm

576692112061536463113443098213413511230-3 (NET)13%13%11%62%18%12%17%z12%6%10%17%f11%15%10%14%13%14%9%17%z13%q

14216627023416810216211959409891232508452963084-6 (NET)34%32%33%14%30%32%33%33%36%31%33%36%34%30%33%32%34%37%31%33%

224287446461294158263336885914518336588128751615117-10 (NET)53%55%55%24%53%56%50%55%58%59%50%52%51%60%zg52%55%52%54%52%54%

i


of this











742868550 - I find it4%1%2%2%extremely difficult

5118682613%1%2%1%

4922753323%1%3%1%

88391055535%1%4%2%

97691045945%3%4%2%

389254338284521%9%12%11%

191166238198610%6%9%7%

249293342304714%11%12%11%

235345383363813%13%14%14%



Table 89ED11 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to...?SummaryBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)






182358329375910%13%12%14%

238114468793310 - I find it13%42%25%35%extremely easy

6.268.117.077.76Mean

2611073161690-3 (NET)14%4%12%6%

6774886805414-6 (NET)37%18%25%20%

9042140174119747-10 (NET)49%78%64%74%

----Not Applicable - I----have had no experience

of this



Table 89ED11 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service.On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier]to...?SummaryBase: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)




1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

30--0.0030-123300 - It is extremely29%ef--4%zbc-*2%2%bcdifficult

7--1.0061-16717%ef--1%*-1%*

28--2.00271-2528227%ef--4%zbc*-2%2%bc

39--3.00391-4239338%ef--5%zbc*-3%3%bc

-48-4.00481-50484-11%eg-6%zbc*-3%3%bc

-240-5.002209112722405-57%eg-30%zbc2%4%19%17%bc

-132-6.001092221751326-31%eg-15%zbc6%b1%12%z9%bc

--2477.0010912992442477--27%fg15%b33%zbd3%17%17%bd

--2778.0092161242892778--30%fg12%41%zbd8%20%19%bd



Table 90ED12 - And thinking about your overall experiences of them, how easy or difficult do you find dealing with [named electricity or gas supplier]?Please answer on a scale of 0 to 10 where 0 is extremely difficult and 10 is extremely easy.Base: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or know who it is) have mains gas and know who their gas supplier is.





105*4219126.9974238930614671437Weighted Base

--1439.002743731391439--16%fg4%11%d24%zcd9%10%d

--24510.00362318619124510 - It is extremely--27%fg5%6%61%zcd13%17%acdeasy

1.735.20g8.42fg*5.697.67zd9.29zcd6.816.99adMean

105--1.73102211071050-3 (NET)100%ef--14%zbc1%*7%7%bc

-421-5.2037631134974214-6 (NET)-100%eg-51%zbc8%4%34%z29%bc

--9128.422643562938639127-10 (NET)--100%fg36%91%zd96%zcd59%63%ad









(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

149521452.45300 - It is extremely26%zde1%1%16%zab1%1%2%abedifficult

15134-3.03712%1%*2%za1%a-*

817219543.2628215%zde2%1%14%zab1%*2%ad

9254191564.2839317%zde3%1%14%zab3%a1%3%ad

4359152674.254847%4%2%11%za6%za1%3%a

102041825166495.29240518%d21%zd5%19%a36%zac6%17%ad

311315490376.0313266%12%zd4%3%19%zac4%9%acd

41706810711666.6924778%17%18%8%15%c20%zc17%c









(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

-190855502227.422778-19%f23%f4%11%c26%zbc19%bcf

-83582131288.281439-9%f16%zef1%3%15%zbc10%bcef

*1241058182188.8224510 - It is extremely1%13%f28%zef6%4%26%zbc17%bcefeasy


3356126228153.391050-3 (NET)61%zde6%3%47%zab6%a2%7%ade

173524144282945.404214-6 (NET)30%d36%zd11%34%a61%zac11%29%ad










25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

3288289876102373624311362300 - It is extremely1%2%2%2%3%3%2%1%2%2%2%5%z3%2%2%1%4%1%3%3%2%difficult

-717-341411--25-122-71-1%*1%-1%1%*1%1%1%--1%*-*1%1%-*

1278279658123511325672912821%2%2%2%3%2%1%2%3%3%4%1%2%1%2%3%3%1%4%dh2%2%h

43610361481171336637323117823932%3%2%3%4%3%3%2%3%2%4%4%3%2%3%2%4%3%3%3%3%

4441143148121415336*11379613814842%4%2%4%4%3%3%3%3%3%2%4%*3%3%4%2%5%4%2%3%

3920185198594159817016212322501903639544813240517%17%20%16%17%14%16%19%15%15%15%17%27%zk14%18%16%14%21%h21%h20%17%

m

15117431163429343547109882011216332827813266%10%10%10%10%10%9%8%10%10%6%6%10%5%11%zfh7%12%h11%h12%h12%h9%h

302177321651506581892121151071176415841297247713%18%17%18%15%17%17%19%19%20%14%11%12%19%17%18%21%c16%13%10%17%









22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

512268322656547494891437281480198455753358277822%19%19%19%16%18%20%22%19%14%25%l20%17%21%19%20%20%20%15%12%19%

241194911925324442421413197431002324241910143910%10%11%10%7%11%12%q10%9%13%9%13%9%11%9%10%9%9%8%15%10%

581875718676555656741626261479166453534381524510 - It is extremely25%zrst15%13%16%22%zn19%15%13%16%16%18%19%17%21%zd16%20%e12%13%17%22%17%greasy

oegst

7.54zrst6.896.926.896.937.047.016.996.916.987.046.956.767.40z6.857.20c6.736.836.617.056.99cMeancdegeggrt

8972797322526213981514718861330142561050-3 (NET)3%8%zu6%8%zu9%9%7%5%8%8%10%10%8%5%8%5%11%zh5%11%h8%7%u

5836213935710878106129132303337308133961779583234214-6 (NET)26%30%33%30%31%26%28%31%28%29%23%27%37%k22%32%zh27%27%37%zf36%zf34%h29%h

hh

16275026274720919123927329465978845271640154175151121399127-10 (NET)71%zrst62%61%62%60%65%64%64%63%64%67%63%55%73%zb60%c68%cg62%58%53%58%63%cg

cdegt






RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

112025331514-12131852569214300 - It is extremely2%3%2%9%1%2%3%-2%3%5%zfg1%2%1%2%2%2%1%3%2%difficult

h

527--34--*1-5161*23711%*1%--*1%--1%*-1%*1%1%*1%1%*

1711212412132--6412626191162823%1%2%8%2%1%3%3%--2%3%3%1%2%d*2%1%4%zd2%d

12272929171841465121330886163932%4%2%6%4%2%4%5%2%4%3%4%3%3%3%3%2%3%4%3%n

212741252416174125141333839214843%4%3%8%2%3%3%1%9%zn4%5%4%3%3%3%c3%c1%4%c5%ce3%c

107134203531122821521105426816719035803575240516%18%17%18%14%15%18%21%25%n12%22%zf18%18%13%18%14%19%17%17%17%fn






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

7656108321605291092713493310114412140132611%r7%9%10%10%7%12%n12%12%11%11%9%11%f7%10%6%10%10%9%9%dfn

r

1311162011441567489122824859718040813960247719%15%17%5%20%19%z16%11%11%14%11%17%19%i19%i17%a16%20%a19%14%17%ai

1311462433321737812151442268810720649844775277819%20%20%z9%15%21%17%16%17%17%17%18%19%21%19%20%20%23%17%19%

628111072688399710201543551052041174814399%11%9%24%12%11%9%12%9%12%8%10%10%11%10%8%10%8%11%10%

113131201142152651314174224581041586558267524510 - It is extremely17%17%17%3%19%18%14%18%16%21%17%17%13%21%zg15%26%za14%13%17%17%egeasy

bce

7.016.986.995.737.167.21z6.637.016.787.136.546.986.807.39z6.867.38z6.976.926.746.99aMeanmghiabceeim






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

45608271648486362710362587152612481050-3 (NET)7%8%7%22%7%6%11%zn8%3%8%11%f7%8%5%8%6%6%6%11%zce7%fn

2032173521156206150263923934414411432457124641364214-6 (NET)30%29%30%36%26%25%33%n35%45%zn28%37%zf30%32%f23%31%d23%30%31%31%d29%df

n

43847475412144568256424553133892753636491732631292579127-10 (NET)64%63%63%41%66%69%zk56%57%52%64%52%62%60%72%zg61%71%za64%63%58%63%ae

mhieikm








1013919287.0771338532214271420Unweighted Base

105*4219126.9974238930614671437Weighted Base

4735254.07107--1201070 - I would definitely45%ef8%e3%14%zbc--8%7%bcnot recommend them

81344.3526--282618%e3%e*3%zbc--2%2%bc

1712134.7642--5142216%ef3%1%6%zbc--3%3%bc

825145.3547--664738%e6%e2%6%zbc--4%3%bc

1042115.0563--686349%e10%e1%8%zbc--5%4%bc

121891346.18335--359335512%45%eg15%45%zbc--24%23%bc

-60636.78123--1391236-14%eg7%g17%zbc--9%9%bc

2211827.33-205-20920572%5%20%fg-53%zbd-14%14%bd

-111748.05-184-1861848-3%19%fg-47%zbd-13%13%bd



Table 94ED13 - How likely would you be to recommend [named electricity or gas supplier] to friends, relatives or colleagues?Please answer on a scale of 0-10 where 0 means you would definitely not recommend them and 10 means you would definitely recommend them.Base: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or know who it is) have mains gas and know who their gas supplier is.





105*4219126.9974238930614671437Weighted Base

-8898.59--9685969-2%10%fg--31%zcd6%7%cd

152049.61--21015721010 - I would1%1%22%fg--69%zcd11%15%acddefinitely recommend

them

1.804.61g7.31fg6.833.937.47zd9.69zcd5.806.12adMean

1132939.29--306242306Promoters (9-10)1%3%32%fg--100%zcd16%21%acd

2313567.67-389-395389Passives (7-8)2%7%39%fg-100%zbd-27%27%bd

1023762645.69742--830742Detractors (0-6)97%ef89%e29%100%zbc--57%z52%bc

-101-363293.60-7420306-589-436Net Promoter Score-97%-86%3%-100%0%100%-40%-30%









(f)(e)(d)(c)(b)(a)(z)

579493731294438486.771420Unweighted Base

55*9763701314638436.741437Weighted Base

2471105135213.771070 - I would definitely43%zde7%d3%39%zab7%a2%7%adnot recommend them

419381164.582616%zd2%1%6%zab2%a1%2%a

9301221453.8442216%zde3%d*17%zab3%a1%3%ad

53841223125.004738%d4%d1%9%za5%za1%3%ad

6543842135.1563410%d5%zd1%6%a9%za2%4%ad

429228201861286.0633557%30%zdf7%15%40%zac15%23%acdf

29720167556.5412364%10%zd6%1%14%zac6%c9%acd

1134673481537.0320572%14%f18%zf2%10%c18%zbc14%bcf









(f)(e)(d)(c)(b)(a)(z)

55*9763701314638436.741437Weighted Base

-11272-171687.841848-12%f20%zef-4%20%zbc13%bcf

*4153-9878.409691%4%14%zef-2%10%zbc7%bce

*881094111959.1021010 - I would1%9%30%zef3%2%23%zbc15%bcefdefinitely recommend

them


11291634202828.88306Promoters (9-10)2%13%f44%zef3%4%33%zbc21%bcef

12461393653217.42389Passives (7-8)2%25%f38%zef2%14%c38%zbc27%bcef

53601681243782405.49742Detractors (0-6)96%zde62%zd18%94%zab82%za29%52%ad

-52-47394-119-358413.39-436Net Promoter Score-94%-48%25%f-91%-77%5%-30%









25211683851160377300441302395109157149883821038265258230209761420Unweighted Base

22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

11963294241827384471310735711026131581070 - I would definitely5%8%7%8%7%6%7%9%9%7%9%7%8%10%f7%4%9%f5%7%11%f7%fnot recommend them

520520868392111521625622612%2%1%2%2%2%2%1%2%2%1%1%2%1%2%3%1%2%3%2%2%

53717367991719432173591474*4222%3%4%3%2%3%3%4%4%4%2%1%2%2%3%4%5%3%2%1%3%

344214295122018444283981012914731%4%r5%u3%3%2%3%5%4%4%3%3%3%2%4%4%4%4%4%1%3%

12511551101516212031151115281621616345%4%4%4%3%5%4%5%4%3%7%4%2%3%5%4%6%8%zcg3%1%4%

h

3929511529377638610911023213425852494657666614335517%24%zu27%u24%u22%22%23%26%24%k23%14%25%k31%k23%23%20%20%25%29%ze21%23%ku

fg

211023210236292732401112136289518352014812369%8%7%8%10%10%7%7%9%11%9%9%7%7%9%8%12%zc8%6%12%9%

3616965168514855526110251915491563746362512205716%14%15%14%15%16%15%12%13%10%17%13%19%13%15%16%16%14%11%18%14%









22912094291201349294371423465103*14513982*371106622828226122868*1437Weighted Base

26158561573835545762181617550135283036356184812%13%13%13%11%12%15%13%13%17%i11%12%7%13%13%12%11%14%15%8%13%

15812481281626272571411528691424141339697%7%6%7%8%5%7%6%5%7%10%8%6%7%6%6%8%5%6%5%7%

541564715661505148591225241366144442332341321010 - I would24%zrst13%11%13%18%n17%14%11%13%12%17%17%15%18%e14%e19%ze8%12%15%e19%e15%erdefinitely recommend

gstthem

6.72zrst6.005.876.026.35n6.286.135.805.806.016.366.41m6.046.27e6.066.44e5.756.006.116.176.12eMeangmnrt

6923772237896677758319393517932135846454716306Promoters (9-10)30%zrst20%17%20%26%zn22%21%18%18%19%27%m25%21%25%de20%25%eg17%17%21%24%21%rs

t

62327121325898310910912328413621992916576726018389Passives (7-8)27%27%28%27%25%28%29%26%26%27%29%26%25%27%27%29%27%27%26%27%27%

976452366381711461862402595665684417956310515914412134742Detractors (0-6)43%53%zu55%u53%zu49%49%50%57%56%k54%45%49%53%48%53%f46%57%f55%53%49%52%u

-28-407-165-401-82-80-109-165-176-37-26-33-26-86-350-47-113-98-74-17-436Net Promoter Score-12%-34%-38%-33%-23%-27%-29%-39%-38%-36%-18%-24%-32%-23%-33%-21%-40%-38%-33%-25%-30%






RESPONSIBILITY FOR







638782119426198855416678111024618538549110102733532014561420Unweighted Base

686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

5551806206038635169364076192712381070 - I would definitely8%7%7%19%9%7%8%8%3%6%6%6%8%8%7%8%6%6%9%7%qnot recommend them

131225-11112212736820634132612%2%2%-*1%3%2%1%2%3%2%1%2%2%2%1%2%3%2%

241835-627122*254922335172144223%2%3%-3%3%3%3%1%2%2%3%2%4%z3%b2%4%1%3%3%

242340252221212472212405228104733%3%3%7%2%3%5%3%2%2%2%5%5%2%4%a2%5%za4%2%3%

3132425162926523653217535177286344%4%3%18%7%q4%6%7%3%4%2%3%7%zfi3%5%d2%4%4%6%zd4%dq

15118428010441751111830157624113105260461105396335522%24%24%32%20%21%25%25%35%zn18%30%zf17%25%21%25%19%27%d26%22%23%hn

hj






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

685511211072374116211335489218371640123610%7%9%z3%5%9%8%5%12%7%8%9%8%10%9%7%9%8%9%9%

1069817712712360714103824647014435543653205715%13%15%3%12%15%13%10%16%12%15%17%14%14%14%14%13%18%12%14%

8110415722611154810132420685914029512961184812%14%13%6%12%14%12%11%12%16%9%14%15%12%13%12%12%14%14%13%

356170-266523547181426326226249299695%8%zs6%-12%zq8%5%7%4%8%7%10%6%6%6%10%zbe6%4%7%7%qs

9911117133512659141019362045881395351295921010 - I would14%15%14%11%16%15%13%19%11%23%zg14%14%10%18%zg13%22%za12%14%13%15%egdefinitely recommend

cethem

5.996.236.134.606.256.27z5.806.136.246.72z6.126.325.866.185.996.61z5.946.245.936.12eMeanmgacem






RESPONSIBILITY FOR







686751118930**21782245474*86*82*25314345450210592454132054411437Weighted Base

1341722423611918219132555347112020178753888306Promoters (9-10)20%23%20%11%28%zq23%z18%26%15%31%zg22%24%g16%24%g19%32%za18%19%20%21%eg

bce

18720233435323511516242362441321292846410565114389Passives (7-8)27%27%28%10%24%29%25%21%28%28%24%31%29%26%27%26%25%32%26%27%

3663766132310339625839493413665252253574103233102239742Detractors (0-6)53%50%52%79%48%48%57%zn53%57%41%54%j46%55%hj50%54%zd42%57%d50%54%d52%dj

n

-232-204-371-20-42-205-176-20-36-9-82-32-181-133-373-25-158-64-150-436Net Promoter Score-34%-27%-31%-68%-19%-25%-39%-27%-41%-10%-32%-22%-40%-26%-35%-10%-38%-31%-34%-30%






Page Table Title Base Description Base

� 1 1 ED01 - Do you have mains electricity and/or mains gas in your home? / Mains electricity only / Mains gas only /Both mains electricity and gas

Base: All respondents 1978





� 4 4 ED01 - Do you have mains electricity and/or mains gas in your home? / Mains electricity only /Mains gas only


� 5 4 ED01 - Do you have mains electricity and/or mains gas in your home? /Both mains electricity and gas


� 6 5 ED02 - Please could you tell me which of the following statements best applies to you? / Any responsibility (joint/sole) (NET)

Base: All with mains electricity and/or gas 1882








10 9 ED03 - Which, if any, of the following companies do you buy your electricity from?

Base: All who have responsibility for paying energy bills and havemains electricity

2881

11 9 ED03 - Which, if any, of the following companies do you buy your electricity from?

Base: All who have responsibility for paying energy bills and havemains electricity

2933

12 10 ED04 - Which, if any, of the following companies do you buy your gas from?

Base: All who have responsibility for paying energy bills and havemains gas

2590

13 10 ED04 - Which, if any, of the following companies do you buy your gas from?

Base: All who have responsibility for paying energy bills and havemains gas

2619

� 14 11 ED05 - Have you switched, or tried to switch, your [electricity and/or gas] supplier in the last 12 months?

Base: All who have mains gas and/or electricity and have responsibility for paying energy bills

1459



1459



1459



1459

� 18 15 ED06 - Thinking about the last time you [switched/tried to switch] did you [switch /try to switch] your gas supplier, electricity supplier or both?

Base: All who have both mains electricty and gas, who have either switched or tried to switch their energy supplier in the last 12 months.

194

19 15 ED06 - Thinking about the last time you [switched/tried to switch] did you [switch /try to switch] your gas supplier, electricity supplier or both?


215




194



215



194



215



194



215

� 26 19 ED07 - Thinking about the last time you [switched/tried to switch] your [electricity/gas/gas or electricity] supplier, overall, how easy or difficult would you say it was to [try to] switch your account to a new supplier? When answering, please think about how easy or difficult the process was of [trying to switch/[switching] the account rather than deciding who to switch to in the first place. Please answer on a scale of 0 to 10, where 0 was extremely difficult and 10 was extremely easy. months.

Base: All with mains gas and/or electricity, have responsibility for paying energy bills and who have either switched or tried to switch their energy supplier in the last 12

227




250



227




250

32 22 ED07 - Thinking about the last time you [switched/tried to switch] your [electricity/gas/gas or electricity] supplier, overall, how easy or difficult would you say it was to [try to] switch your account to a new supplier? When answering, please think about how easy or difficult the process was of [trying to switch/[switching] the account rather than deciding who to switch to in the first place. Please answer on a scale of 0 to 10, where 0 was extremely difficult and 10 was extremely easy. months.


227




250



250

� 35 23 ED08_1 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues. On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..? Provide you with value for money know who it is) have mains gas and know who their gas supplier is.

Base: All who have responsibility for paying energy bills who either have mains electricity and know who their electricity supplier is OR (if don't have electricity supplier or

1420




1437



1420



1437




1420



1437



1420




1437



1437

� 44 27 ED08_2 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues. On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..? Provide you with an accurate bill know who it is) have mains gas and know who their gas supplier is.


1420




1437



1420



1437




1420



1437



1420




1437



1437

� 53 31 ED08_3 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues. On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..? Deal with your complaints fairly know who it is) have mains gas and know who their gas supplier is.


1420




1437



1420



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1420



1437



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1437



1437

� 62 35 ED08_4 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues. On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..? Be open and transparent in their dealings with you know who it is) have mains gas and know who their gas supplier is.


1420




1437



1420



1437




1420



1437



1420




1437



1437

71 39 ED08 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues. On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..? Summary know who it is) have mains gas and know who their gas supplier is.


2847


72 39 ED08 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues. On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..? Summary know who it is) have mains gas and know who their gas supplier is.


2904

� 73 40 ED08 - I would like to ask you about the extent to which you trust [named electricity or gas supplier] across a range of different issues. On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named electricity or gas supplier] to..? Mean score summary table know who it is) have mains gas and know who their gas supplier is.


1420



1420




1420



1420

� 77 44 ED09 - Thinking about the overall service that [named electricity or gas supplier] provides to you, to what extent do you trust them or not to provide you with a service that meets your needs? Please answer on a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely. know who it is) have mains gas and know who their gas supplier is.


1420




1437



1420



1437




1420



1437



1420




1437



1437

� 86 48 ED10 - How trustworthy would you say [named gas or electricity supplier] is compared to other energy suppliers? By energy supplier, we mean the companies that people buy their electricity or gas from. Please read out the letter that applies. know who it is) have mains gas and know who their gas supplier is. / More trustworthy (NET) / Less trustworthy (NET)


1420




1420



1420

� 89 51 ED10 - How trustworthy would you say [named gas or electricity supplier] is compared to other energy suppliers? By energy supplier, we mean the companies that people buy their electricity or gas from. Please read out the letter that applies. know who it is) have mains gas and know who their gas supplier is. / More trustworthy (NET)


1420

� 90 51 ED10 - How trustworthy would you say [named gas or electricity supplier] is compared to other energy suppliers? By energy supplier, we mean the companies that people buy their electricity or gas from. Please read out the letter that applies. know who it is) have mains gas and know who their gas supplier is. / Less trustworthy (NET)


1437


� 91 52 ED11_1 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Provide a meter reading know who it is) have mains gas and know who their gas supplier is.


1420



1437



1420




1437

95 53 ED11_1 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Provide a meter reading know who it is) have mains gas and know who their gas supplier is.


1437



1420




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1437



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1437

� 102 56 ED11_2 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Find clear information about your account (for example, your current tariff or bill) know who it is) have mains gas and know who their gas supplier is.


1420




1437



1420



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1437

� 114 60 ED11_3 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Make a bill payment know who it is) have mains gas and know who their gas supplier is.


1420




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� 124 64 ED11_4 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Get a complaint resolved know who it is) have mains gas and know who their gas supplier is.


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135 68 ED11 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Summary know who it is) have mains gas and know who their gas supplier is.


2847


136 68 ED11 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Summary know who it is) have mains gas and know who their gas supplier is.


2904

� 137 69 ED11 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to.. Mean score summary know who it is) have mains gas and know who their gas supplier is.


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� 141 73 ED11_1 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Provide a meter reading know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


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145 74 ED11_1 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Provide a meter reading know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


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148 75 ED11_1 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Provide a meter reading know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


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� 152 77 ED11_2 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Find clear information about your account (for example, your current tariff or bill) know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


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158 79 ED11_2 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Find clear information about your account (for example, your current tariff or bill) know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


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162 80 ED11_2 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Find clear information about your account (for example, your current tariff or bill) know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


1365


� 163 81 ED11_3 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Make a bill payment know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


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169 83 ED11_3 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Make a bill payment know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


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� 173 85 ED11_4 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Get a complaint resolved know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


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177 86 ED11_4 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Get a complaint resolved know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


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180 87 ED11_4 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Get a complaint resolved know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


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184 89 ED11 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Summary know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


2639

185 89 ED11 - I would like to ask you about how easy or difficult you find it to deal with [named electricity or gas supplier] about a number of aspects of its service. On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named electricity or gas supplier] to...? Summary know who it is) have mains gas and know who their gas supplier is. (ALL APPLICABLE)


2685

� 186 90 ED12 - And thinking about your overall experiences of them, how easy or difficult do you find dealing with [named electricity or gas supplier]? Please answer on a scale of 0 to 10 where 0 is extremely difficult and 10 is extremely easy. know who it is) have mains gas and know who their gas supplier is.


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� 195 94 ED13 - How likely would you be to recommend [named electricity or gas supplier] to friends, relatives or colleagues? Please answer on a scale of 0-10 where 0means you would definitely not recommend them and 10 means you would definitely recommend them. know who it is) have mains gas and know who their gas supplier is.


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14-063010-01 energy uk cms wave - ipsos...12 %d 12% 16%z 16% 8% 15 %zd 23 %zd mains gas only 42 5.95...

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