125 Years of Service to Families

B o a r d o f d i r e c t o r s - 2 0 1 3

HONORARYBOARD MEMBERSGeorge Boyce, Esq.Karen S. DreyerMarion Greer

Paul MedeirosChairmanMarita Durkin Gray, Esq.

1st Vice ChairJo Ann BentleyClerk

George Oliveira2nd Vice Chairman Margarita Guedes

Assistant Clerk

Jo-Ann Pelletier Treasurer

Paul LennonAssistant Treasurer

Carol A. NaglePresident and CEO

James Donnelly, Jr., Esq.Immediate Past Chairman

George Arruda Anne Fortier

John R. Hubbard

Rev. Dr. Robert P. Lawrence

Maria A. Rosario Dr. Bruce Rose

Clifford A. Wright

It was in the month of January when a group of thirty-one community residents convened at a small meeting room in Fall River’s Church of the Ascension. They met to consider ways to address the growing needs of the city’s less fortunate residents. Weeks earlier, members of the Fruit and Flower Mission of Fall River had begun this process, seeking advice and guidance from Robert Treat Paine, the Boston attorney, philanthropist and great-grandson of his namesake, an original signer of the Declaration of Independence.

The year was 1888, and the organization that began as the Associated Charities of Fall River was officially launched. Its priorities were to improve housing conditions, reduce child truancy, promote employment, and provide aid to the poor and the sick. By 1918, this pioneering agency became The Association for Community Welfare in Fall River, reaffirming its commitment to provide much-needed social services to local families.

The agency’s leaders focused directly on the community’s many challenges. There was a spike in unemployment caused by a slowdown in the textile industry in the mid-1920s. It was followed several years later by the intense poverty of the Depression era. The agency would later face an increased need for child guidance when World War II forced mothers to work in the city’s mills while fathers went overseas to fight. By 1946, the agency had made a profound and growing impact on the quality of life within Greater Fall River, changing its name once again, this time to Family Service Association.

Throughout the 1950s, 1960s and 1970s, the agency further expanded, addressing specific needs within the community, offering family counseling and a greater and more sophisticated menu of valuable services administered neighborhood by neighborhood, family by family. It’s a longstanding tradition that continues to this day.

Each year, we at Family Service Association reflect on the accomplishments achieved over the past twelve months. And with 2013 marking an important milestone anniversary, we think back not only to the past year, but to the earliest days of our agency and to the mission of its founders to support and strengthen our community’s families.

Most certainly, the participants at that modest meeting held in 1888 could never have imagined that today, the spark they lit would still be burning brightly 125 years later. The dedication and commitment set long ago by their example still serve as the solid foundation of Family Service Association today.

Here’s to the next 125 years!

Paul S. Medeiros Carol A. Nagle, MSChairman, Board of Directors President and Chief Executive Officer

a m e s s a g e f r o m o u rB o a r d c h a i r m a n & p r e s i d e n t

We are committed to providing a wide array of

high quality programs and services designed to

strengthen and support individuals and families

and to addressing the social service needs of our

very diverse and changing communities.

We believe that our consistent behavior, based on the following values, significantly defines us as an organization:

A PhilosoPhy of ExcEllEncE - We value the creation of an inspired vision and clear priorities, the pursuit of challenging goals, and the maintenance of effort until these goals are achieved.

Growth And chAnGE - We value a proactive, progressive, and creative approach to challenge and opportunity, and we utilize the latest research and technology in our ongoing planning to improve quality of care.

Ethics And ProfEssionAlism - We value principle-centered decision-making, and we act ethically in our relationships with our constituents and members of the community at large.

hEAlthy humAn intErAction - We value individual relationships built on trust, mutual respect, and a sincere desire for personal growth and development. We care about people, we keep people informed, and we go beyond expectations in helping people feel safe, involved, and supported.

continuous imProvEmEnt - We value the implementation of an integrated cycle of continuous improvement in all facets of the agency (design, measure, assess, improve), and our goal is to “do the right things well.”

lEAdErshiP And tEAmwork - We value participatory decision-making at all levels and the creation of multi-disciplinary high performance teams oriented toward common goals.

dEvEloPinG stAff - We value the creation of a motivating environment in which our diverse, high caliber staff can perform at their highest level. We assess the strengths and competencies of staff and provide quality on-going training, continually developing the potential for leadership within the agency.

The Family Service Association Senior Leadership Team: (left) Deborah Ignagni, Chief Financial Officer; (standing, center) Sharon Ford, Chief Program Officer; (front) Carol Nagle (President & CEO); and (right) Phil Allard, Chief Operating Officer

Members of the Fruit and Flower Mission of Fall River meet with Boston lawyer and philanthropist Robert Treat Paine to form the Associated Charities. This group of community churches and local charitable organizations established an office at Durfee Bank at 60 North Main Street, Fall River. The organization is incorporated in November when a charter is granted to The Associated Charities of Fall River. It is chaired by John W. Cummings. The demand for Associated Charities services greatly increases due to high unemployment and poverty caused by a textile strike that year.

The agency formally changes its name to the Association for Community Welfare.

Services provided increase significantly due to the need for relief to families caused by the Great Depression. Food and clothing are distributed to poor families within the community.

The agency formally changes its name to Family Welfare Association of Fall River.

The Family Welfare Association celebrates its 50th Anniversary. The year-long celebration includes a visit to Fall River from First Lady Eleanor Roosevelt.

The agency officially changes its name to Family Service Association of Greater Fall River.

Family Service Association becomes a member agency in the newly-formed Community Fund of Greater Fall River, Inc.

Family Service Association is 75 years old. Donald J. Emond, a clinical social worker with the agency, is promoted to be Executive Director, a position he would hold for the next 40 years.

Family Service Association collaborates with the Sophia Romero Trust to develop the RATE Program (Romero Aid to Elderly), offering counseling, companionship, and protective services to elders.

Elizabeth Kubler-Ross, a nationally renowned expert on death and dying, conducts a community seminar on Dying and Human Dignity sponsored by Family Service Association

The Adult Family Care program begins at Massachusetts General Hospital in Boston. Family Service Association starts its own program that same year, providing community-based living for frail elders and disabled adults. It soon becomes the largest program of its kind in the Commonwealth of Massachusetts

The Employee Assistance Program is started to directly bring the agency’s services to the business community. This year also marks the beginning of the new Bilingual Program, serving the Portuguese-speaking community.

Family Service Association creates the Representative Payee Program, providing financial management for Social Security beneficiaries who are unable to properly manage their own finances.

Family Service Association purchases and establishes new headquarters in the former Truesdale Clinic building at 151 Rock Street, Fall River. The agency is licensed as an outpatient Mental Health Clinic by the Massachusetts Department of Public Health. In addition, the agency contracts with the City of Fall River to create a stress management and peer counseling program for the officers of the Fall River Police Department.

The agency’s Guardianship Program begins offering services throughout the Commonwealth of Massachusetts. The program would become a unique model combining legal, clinical and financial services. Karen S. Dreyer became Chair of the Board of Directors and would serve in that capacity for fifteen years.

The first After School Day Care facility opens at St. John’s Episcopal Church in Fall River, serving 100 children.

Family Service Association celebrates its 100th Anniversary.

The agency receives a license as a Substance Abuse Clinic from the Massachusetts Department of Public Health. It also marks the start-up of the children’s tutorial program at the Sunset Hill Housing Development.

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Family Service Association receives a state grant to develop Violence Prevention and Peer Mediation services in Fall River’s Middle Schools.

The Home Assistance Program, utilizing the Massachusetts Group Adult Foster Care model, is established to offer home health services to frail elders and disabled adults. Family Service also opens its first Adult Day Health program, with medically-based services designed to help elders and disabled adults maintain good health. In addition, the agency began providing clinical services to the residents of St. Vincent’s Home.

The Bristol County courts collaborate with Family Service for the Divorcing Parents Education Program, helping parents understand the impact of separation and divorce on their children. The program would later be renamed as Parents Forever.

FSA opens its second Adult Day Health program. Years later, it would be named Pine Haven Adult Day Health.

Family Service Association launches its Internet web site at www.frfsa.org. The agency also opens its third Adult Day Health program.

Offices are established in Taunton and New Bedford as Adult Family Care and the Home Assistance Program continue to expand.

Family Service Association purchases the building at 101 Rock Street from the United Way. It is the original Fall River Women’s Union and would become FSA’s administrative headquarters. Late that year, members of the Family Service Association police peer group are invited by New York City police to help emergency response professionals work through the aftermath of the 9/11 crisis. Clifford A. Wright became Board Chairman that year, serving until 2010.

Countryside Adult Day Center, the agency’s fourth Adult Day Health Program, is opened.

The Big Friends Little Friends mentoring program and Lives In Forward Transition (LIFT) program are established.

Family Focus, the agency’s local access cable television program, goes on the air for the first time. The Home Assistance Program expands to include new Personal Care Attendant and Homecare components.

The Home Assistance Program expands its services and establishes an office in Norwood.

Carol A. Nagle succeeds Don Emond as President and Chief Executive Officer of Family Service Association.

The Adult Family Care program expands and establishes a new office on Cape Cod. Also, the agency embarked on an ambitious program of Workplace Wellness, receiving funding from the Massachusetts Department of Public Health to establish one of the first such pilot programs in Massachusetts. The program receives several recognition awards.

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After School Day Care programs opens at two of Fall River’s newest elementary schools – the Carlton M. Viveiros School and the Mary L. Fonseca School.

Family Service Association is selected by Massachusetts Children’s Behavioral Health Initiative as a Community Service Agency to serve children with significant behavioral health needs and their families. The agency also acquires 130 Rock Street, the new home of Adult Family Care and the Home Assistance Program.

FSA begins the In-Home Therapy and Therapeutic Mentoring programs to address children’s behavioral health needs and help their families provide effective supports and promote healthy functioning.

The Countryside Adult Day Health program moves to a new location in the town of Raynham at the site of the former Elizabeth White program.

Family Service Association merges with the King Philip Preschool program, one of the region’s oldest early childhood education programs, maintaining an outstanding tradition of excellence in education and child development.

The Letourneau Elementary school becomes the newest After School Day Care site. Family Service celebrates 125 years of continuous service.

rEvEnuE:

FEES .......................................................16,574,661

STATE CoNTRACTS .............................1,340,559

uNITED WAY ............................................133,920

PRIvATE TRuSTS/FouNDATIoNS .......143,508

INvESTMENTS .........................................280,163

oTHER .......................................................173,440

C o M P A R I S I o N B A L A N C E S H E E T

YEAR ENDING YEAR ENDING JuNE 2012 JuNE 2013

Assets ............................................................. $11,159,116 .......................................... $14,584,370

Total Liabilities ............................................. $ 1,101,045 .......................................... $ 3,152,357

Total Equity ................................................... $10,019,628 .......................................... $11,432,013

ExPEnsEs:

CLINICAL SERvICES ...................................... 3,299,859

ADuLT AND ELDER SERvICES .................... 9,414,891

CHILDREN AND YouTH SERvICES ........... 4,323,674

S E R v I C E S T AT I S T I C S

PRoGRAM: SERvICE PRovIDED:

Adult day health 144,918 hours of program service and 118,372 units of transportation

Adult family care 104,040 days of 24-hour care; 2,669 days of respite care

After school day care 1,639,988 units of child care and related services, both before school and after school

Behavioral health center 27,149 sessions of professional counseling and psychiatric services

Big friends little friends 12,168 hours of one-to-one mentoring

community service Agency 127,897 units of assessment, care coordination, family support and training

Employee Assistance Program 192 hours of professional counseling and 59 hours of staff training and critical incident debriefing

Guardianship Program 2,143 units of legal services; 3,984 units of case management; 2,517 units of financial services

home Assistance Program 30,898 units of direct care in-home therapy 63,164 units of family therapy and therapeutic training and support

king Philip Preschool 3,015 hours of educational and child development services

Parents forever 8,272 hours of educational training

Personal care Attendant Program 9,281 units of functional skills training; 558 units of nursing services; 68 units of occupational therapy

representative Payee Program 42,887 checks written for participating clients

sunset hill tutorial Program 7,956 hours of child tutorial services

therapeutic mentoring 77,078 units of structured, one-to-one strength-based support services

5 yEArs of sErvicECharity Bell Pine Haven Adult Day HealthDana Borgia Guardianship ProgramLuis Carrelas Adult Day Health TransportationMichael Currin After School Day Care / Big Friends Little Friends / King Philip PreschoolAnn DeBossu Guardianship ProgramAllison Fanning Therapeutic Mentoring ProgramJoao Francisco Buildings and GroundsSusanne Franco Adult Family CareLisa Gomes Home Assistance ProgramKatherine Kasheta Community Service AgencyJeffrey Lima Behavioral Health CenterMaria Lopes Home Assistance ProgramAnnette Mallen Behavioral Health Centervincent Millard Behavioral Health CenterMaria Miranda Guardianship ProgramLynda Powers Home Assistance ProgramKristen Sylvia After School Day Care / Sunset Hill TutorialDonna Wingate Adult Family Care

10 yEArs of sErvicEKaren Cadwalader Behavioral Health CenterMaria Demelo Home Assistance ProgramSusan Dixon Guardianship ProgramKathleen Leblanc GenCenter Adult Day HealthSusan Mandra Thompson Guardianship ProgramRobin McGinn Home Assistance ProgramCharles Mickle Management Information SystemsElaine Paradise Home Assistance ProgramBrandy Rivera After School Day CareDonna Stanley Guardianship Program / Parents ForeverRamona Turcotte Big Friends Little FriendsAmy Wirth Adult Family Care

15 yEArs of sErvicEBeverly Albernaz Adult Family CareMaria Castro Cornerstone Adult Day HealthRobert Hebda Parents ForeverCarrie Jarabek Home Assistance ProgramSharon LaFleur Community Service Agency / Therapeutic MentoringMary Lou Rothman GenCenter Adult Day Health

20 yEArs of sErvicECaryn Julien Behavioral Health CenterJohn Zarecki Adult Family Care

25 yEArs of sErvicEPatricia Fanning Billing Department / Representative Payee ProgramDeborah Ignagni AdministrationDiane Lambert Parents ForeverA

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Service Association team celebrated milestone years of commitment to our agency and its clients:

Administrative officesAfter school day careBig friends little friendscontinuous Quality improvementEmployee Assistance ProgramGuardianship Programin-home therapyParents foreverrepresentative Payee ProgramAccounting / Billing / Payrollhuman resources101 Rock StreetFall River, MA 02720(508) 677-3822

Behavioral health center151 Rock StreetFall River, MA 02720(508) 678-7542

Adult family carehome Assistance Programs130 Rock StreetFall River, MA 02720(508) 677-3822

community service Agencytherapeutic mentoring30 Third StreetFall River, MA 02720(774) 627-1149

After school day careMary L. Fonseca School160 Wall StreetFall River, MA 02723

The GenCenter397 Bay StreetFall River, MA 02724

Alfred S. Letourneau School323 Anthony StreetFall River, MA 02721

Carlton M. viveiros School525 Slade StreetFall River, MA 02724

king Philip Preschool334 Tuttle Street Fall River, MA 02724(508) 672-6082

sunset hill tutorial Program151 Charles Streetunit #167Fall River, MA 02724(508) 679-5894

Adult day health ProgramCornerstone Adult Day Health21 Father Devalles BoulevardFall River, MA 02723(508) 324-4208

Countryside Adult Day Health244 North Main StreetRaynham, MA 02767(508) 822-6603

The GenCenter397 Bay StreetFall River, MA 02724(508) 646-0135

Pine Haven Adult Day Health First Baptist Church228 North Main StreetFall River, MA 02720(508) 677-1726

Adult family carehome Assistance Programs34 Welby RoadNew Bedford, MA 02745(508) 998-3626

Adult family care79 Church GreenTaunton, MA 02780(508) 822-1394

14 Apollo 11 Drive, Suite APlymouth, MA 02360(508) 747-7490

home Assistance Programs68 Nahatan StreetNorwood, MA 02062(781) 769-0150

Parents foreverKennedy-Donovan Center, Inc.25 Forest StreetAttleboro, MA 02703

uMass DartmouthMcLean Center285 old Westport RoadN. Dartmouth, MA 02747

Silver City Galleria2 Galleria Mall DriveTaunton, MA 02780

125 Years of Service to Families

1 0 1 R O C K S T R E E T • F A L L R I V E R , M A 0 2 7 2 05 0 8 . 6 7 8 . 7 5 4 2 • W W W . F R F S A . O R G

Member of Alliance for Children and FamiliesUnited Way of Greater Fall River

Accredited by Council on Accreditation