11p1 un egov survey - united nations economic and social ...css.escwa.org.lb/ictd/3233/11p1.pdf ·...

2014 UN e2014 UN e--Government SurveyGovernment Survey

Richard Kerby

Senior Inter-Regional Adviser

E-Government and Knowledge Management

OutlineOutline

� Development Efforts and Public Administration at the UN

� UN E-Government Survey

� Advocacy, Research and

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� Advocacy, Research and Capacity Building Programmes

UN Public Administration ProgrammeUN Public Administration Programme

Electronic

and Mobile

Government

Institutional and

Human Resource

Development

Citizen

Engagement in

Managing

Development

Open

Government Data

(Since 1948)


Future Government = Citizen-centric + Agile and Responsive

+ Innovative + Inclusive

+ Open, Transparent and Accountable

+ Connected + Sustainable

Advancing Public Governance for the Future

E-Government Survey 2014

UN EUN E--Government SurveyGovernment Survey

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4

8th Edition UN E-Government Survey 2014

Impact to Member StatesImpact to Member States

� Argentina� Azerbaijan� Bahrain� Bangladesh� Brazil� Brunei Darussalam� Chad� China� Columbia

� Iraq� Israel� Italy� Jordan� Lebanon� Lesotho� Germany� Georgia� Ghana

� Republic of Korea� Romania� Russia� Saudi Arabia� South Africa� Spain� Sri Lanka� Sweden� United Arab Emirates


� Columbia� Costa Rica� Croatia� Djibouti� Dominican Republic� Ethiopia� Fiji� Finland� India

� Ghana� Malaysia� Mexico� Mongolia� Morocco � Netherlands� Norway� Oman� Panama� Portugal� Qatar

� United Arab Emirates� Togo� Tunisia� Turkey� Turkmenistan� United Republic of

Tanzania� United States� Vietnam� etc.

Impact of UN EImpact of UN E--Government SurveyGovernment Survey


In the UN Survey, the E-Government Development Index (EGDI) is derived as a composite indicator comprising:

In the UN Survey, the E-Government Development Index (EGDI) is derived as a composite indicator comprising:

UN EUN E--Government SurveyGovernment Survey


E-Government Development Index (EGDI)

comprising:

1. Online services

2. Telecommunication infrastructure

3. Human capital

Supplementary: E-participation facilitation

comprising:

1. Online services

2. Telecommunication infrastructure

3. Human capital

Supplementary: E-participation facilitation

Static vs

Dynamic

Websites

Social media:

Facebook (2004)

Twitter (2006)

Disruptive technologies

Cloud Computing

Smart Phones

Whole-of-government

Open Government Data

Big Data, Linked Data


2001 2005 2008 2010 2013

UN E-Gov Survey 1st Edition 8th Edition

FindingsFindings

Whole-of- government approaches lead theway in advanced countries

The 2012 Survey finds that many Member States aremoving from a decentralized single-purposeorganization model, to an integrated unified whole-of-government model contributing to efficiency and

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government model contributing to efficiency andeffectiveness. The model aims at centralizing the entrypoint of service delivery to a single portal where citizenscan access all government-supplied services, regardlessof which government authority provides them. In somecountries, the whole-of-government approach helpsbuild a transparent government system withinterconnected departments and divisions, feeding intothe funnel of greater government efficiency andeffectiveness.

FindingsFindings

Member States are paying closer attention tomulti-channel service delivery

This year’s Survey also indicates that globalinfrastructure access improved, with the global averageICT index value reflecting an increase in mobilepenetration – the global average number of mobile

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penetration – the global average number of mobilesubscriptions per 100 inhabitants is now 88.5. Broadbandpenetration, however, remains very low, with a globalaverage of only 8.7 fixed broadband connections per100 inhabitants. Mobile-based technologies havebecome the most rapidly adapted technologies toprovide e-services, playing a pivotal role, especially indeveloping countries. Rural areas with very little accessto telephony can now benefit from mobile andbroadband services to access services

FindingsFindings

Developing countries make progress in e-participation

Many developing countries have adopted citizeninclusion as key in providing “customer”-orientedservices. While the Republic of Korea and theNetherlands are the world leaders, Singapore and


Netherlands are the world leaders, Singapore andKazakhstan are close behind. Europe has the largestshare of the top e-participation countries. Despiteprogress the gains are not spread evenly, both acrossand within countries, with the majority still offering lowlevels of engagement possibilities.

FindingsFindings

Citizens demand more services

While the primary focus of Member States has been theprovision of services from a supplier perspective, recentlythere has been a shift towards a more consumer demanddriven policy and greater emphasis on citizen usage.


driven policy and greater emphasis on citizen usage.Nevertheless the level of citizen up-take currently remains atlow levels.

Emerging presence. Stage I - e-government presentsinformation which is limited and basic. The e-governmentonline presence comprises a web page and/or an officialwebsite; links to ministries/departments of education,health, social welfare, labor and finance may/may not exist.

Web Presence


Enhanced presence - Stage II - the online services of thegovernment enter the interactive mode with services toenhance convenience of the consumer such asdownloadable forms for tax payment application forlicense renewal.

Transactional presence - Stage III - allows two-wayinteractions between the citizen and his/her government.It includes options for paying taxes; applying for ID cards,birth certificates/passports, license renewals and othersimilar C2G interactions by allowing him/her to submitthese online 24/7.

Web Presence


Networked presence - Stage IV - represents the mostsophisticated level in the online e-government initiatives.It can be characterized by an integration of G2G, G2C andC2G (and reverse) interactions. The governmentencourages participatory deliberative decision makingand is willing and able to involve the society in a two-wayopen dialogue.

E-Participation Index

The E-Participation Index assesses the quality,usefulness and relevancy of the information andservices and the willingness of countries toengage citizens in public policy making throughthe use of the e-government programs.


The E-participation Index is segmented intothree sectors: E-information, E-consultation, andE-decision-making.

EE--participation Toolsparticipation Tools

1. Discussion Forums

2. Customer Satisfaction Surveys

3. Opinion Polls

4. Blogs


5. Social Networking Sites (Facebook)

2012 Indicators� Estimated Internet Users

� Main fixed phone lines

� Mobile subscribers

� Fixed Internet subscriptions

2014 Indicators� Estimated Internet Users

� Main fixed phone lines

� Mobile subscribers

� Wireless broadband

� Fixed broadband

Telecommunication InfrastructureTelecommunication Infrastructure


subscriptions

� Fixed broadband

� Fixed broadband

Thematic Focus of 2014 SurveyThematic Focus of 2014 Survey

� Overall trends of online services

� E-Participation development

� Embracing whole-of-government approach

� Expanding usage

� Bridging the digital divide

� Maximising mobile and multi-channels


� Maximising mobile and multi-channels

� Effective use of open government data

Open Government DataOpen Government Data

� Limitations of existing legislation; emerging trend towards OGD related legislation: Freedom of Information Act, Data Protection Act; Data Governance Policy

� Institutionisation of OGD

� Data driven political processes and policies

� Value of data: relevance; business case; data at local level; promoting transparency and accountability


promoting transparency and accountability

� Supporting multi-platforms for publishing OGD

� Privacy and Security; lack of trust (Lack of Trust (G2G, G2C, C2G) and Reluctance to share data (common reasons)

� Return of investment (ROI) on open data; Incentives for use of OGD

� Abuse of data and incomplete data

Expanding UsageExpanding Usage

� Targetisation/automation; personalisation

� Value proposition; context and relevance

� New forms: mobile, social media, open data, cloud computing, crowd sourcing

� Government commitment

� Government as a platform

� Decentralisation of e-government services


� Decentralisation of e-government services

� Enhanced access to the vulnerable groups

� Open data and co-creation

� Campaigns, awareness, outreach and training: self-assist, virtual-assist, assisted use

� Ecosystem approach to online services

EE--Government SelfGovernment Self--Assessment ToolkitAssessment Toolkit

� Interactive toolkit for countries to perform self-assessment based on the UN E-Government framework and methodology

� To enable countries to collect and analyze data to


collect and analyze data to gain deeper understanding on their current e-government development and impact; and to identify areas of improvement

Measurement and Evaluation Tool for Measurement and Evaluation Tool for EE--Participation Readiness (Participation Readiness (METEP)METEP)

� To promote and strengthen government capacities to engage citizens in public policy and decision-making processes by using e-participation technologies and good


technologies and good governance practices

� Stages of e-participation: – e-Information– e-Consultation– e-Decision-making

Thank You

شكراشكرا ▪▪ 谢谢谢谢 ▪▪ thank you thank you ▪▪ merci merci ▪▪ bienvenidosbienvenidos ▪▪ graciasgracias

@richardkerby - twitter

[email protected] - email

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