10 TIPS

FOR MANAGING CONFLICT

INFOPEOPLE WEBINAR JUNE 9, 2021

10 TIPS FOR MANAGING CONFLICT

2Manage what you say

i n conf l i c t

Manage how you th ink

about conf l i c t

Manage how you l i s t en and

nego t i a te i n con f l i c t

1

3

Take t i m e b e f o r e

y o u ta lk . I t is h a r d t o8 t h i n k c lear ly w h e n

o n e is angry.

1W o r k o n t r y i n g t o b e

t h o u g h t f u l i ns tead o f

t r y i n g t o p r o v e t h a t

y o u are r igh t .

CONFILICT

6A s k yourse l f : h o w

can I say w h a t I w a n t

t o te l l t h e m in a w a y

t h a t t h e y can hear i t?

10 TIPS FOR M A N A G I N G

2 A c k n o w l e d g e t h a t y o u have a r i gh t t o y o u r

fee l ings and t h a t i t is o k a y f o r y o u t o b e

upset . B y d o i n g so, y o u wi l l b e ab le t o m o v e

t h r o u g h y o u r o w n emo t i ons be t te r. Then,

y o u w i l l b e ab le t o a c c e p t t he o t h e r person 's

react ions.

3L e t g o o f be l i ev ing

t h a t y o u o w n t h e o n l y

t r u t h a b o u t t h e

s i t ua t i on

4 Recogn ize t h a t i g n o r i ng o r

a t t ack ing t h e o t h e r person

rare ly ge ts y o u w h a t y o u

need.

5D o w h a t y o u can t o rea l ly l is ten

t o t h e o t h e r person. As m u c h as

poss ib le, s h o w genu ine cur io i s ty

a b o u t w h a t l ed t h e m t o the i r

o p i n i on o f t h e s i tuat ion.

7K n o w this: a lmos t al l conf l i cs

have the i r basis in an

unde r l y i ng need n o t b e i n g m e t

( respect , a c k n o w l e d g e m e n t ,

acceptance, fairness, etc. ) . The

m o r e y o u can c o m m u n i c a t e

y o u r needs, ins tead o f y o u r

compla in ts , t he b e t t e r o f f y o u

w i l l be.

9D o n ' t b e a f ra id t o a c k n o w l e d g e any

respons ib i l i t y f o r mis takes y o u m i g h t have

made . Also, a c k n o w l e d g e w h a t t h e o t h e r

pe rson is r i g h t abou t . These ges tures g o a

l o n g w a y t o b u i l d m o m e n t u m in m o v i n g

f o r w a r d .

10

N o m a t t e r w h a t y o u are d o i n g t o d e -

esca la te t h e s i tua t i on a n d n o m a t t e r

w h a t t h e o t h e r pe rson m a y b e d o i n g

t h a t m i g h t esca la te i t , a lways c o m e

f r o m a p lace o f respect ,

unders tand ing , a n d humi l i t y.

MANAGE WHAT YOU THINK ABOUT CONFLICT

TIP1

Acknowledge that you have a right to your feelings and that it is okay for you to

be upset. By doing so, you will be able to move through your own emotions

better. Then, you will be able to accept the other person's reactions.

TIP2

Take time before you talk, it is hard to think clearly when one is angry.

Know this: almost all conflicts

have their basis in an underlying

need not being met (respect, acknowledgement,

acceptance, fairness, etc.). The more you can

communicate your needs, instead of your

complaints, the better off you wil l be.

Let go of bel ieving that you

own the only t ruth about the situation.

MANAGE WHAT YOU THINK ABOUT CONFLICT

TIP3

TIP4

Work on trying

to be thoughtful

instead of trying

to prove that

you are right.

Recognize that

ignoring or

attacking the other

person rarely gets

you what you need.

Ask yourself: how

can I say what I

want to tell them

in a way that

they can hear it?

MANAGE WHAT YOU SAY IN CONFLICT

TIP5 TIP6 TIP7

Do what you can to really listen

to the other person. As much as

possible, show genuine curiosity

about what led them to their

opinion of the situation.

Don' t be afraid to acknowledge any

responsibi l i ty for mistakes you might

have made. Also, acknowledge

what the other person is r ight about.

These gestures go a long way to

bui ld momentum in moving forward.

MANAGE WAYS TO LISTEN AND NEGOTIATE IN CONFLICT

TIP8

TIP9

No matter what you are doing to de-

escalate the si tuat ion and no matter

what the other person may be doing

that might escalate i t , always come

from a place of respect, understanding,

and humil i ty.

TIP10

M A N A G E W AY S T O L I S T E N A N D N E G O T I AT E I N C O N F L I C T

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