10 Customer ServiceJob Interview

QuestionsYou Should Ask in

2016

Every business understands the game: ‘customer is king’ and ‘customer is always right’.

Thus, hiring customer service agents is more important than ever!

How can you be so sure that you hire competent personnel in the customer service department?

These top 10 customer service job interview questions would help you finding the best customer service agents!

What do you know about customer service?

First things first, make sure the candidates understand the field. It is unacceptable if the one you hired is clueless about customer service. Get to know their knowledge. Consider it as theory examinations.

Work-life balance is trending now. Regardless of whether it’s a myth or not, everyone think it’s important to have a job that they love. Thus, find out how much a candidate enjoy working as a customer service agent.

What do you enjoy about working incustomer service?

What do you know about the company’s products and services?

You can always research the company you are applying for. If a candidate is unable to answer this question well, obviously they are not the right one. It’s a crucial question to know how much interest of a candidate to join your company.

What have you done to be a better customer service agent?

Of course, you don’t want to hire someone who thinks their job is a dead-end job. A candidate should be able to address the improvements they got.

Or, if they’re new, ask about what they are going to do to be a better customer service agent.

Why should we hire you for this role?

Learn what makes the candidate to be a great customer service agent in particular. Someone who can convince and impress you based on the answer of this question deserves to be hired.

Do you consider yourself as a team-player?

A customer service agent has to communicate with many people. Not only to their customers, but also to their colleagues and seniors as well. So teamwork is kind of a big deal in customer service department.

How do you handle angry customers?

This question will help you to find out how the candidate would handle customers. Especially when pushed to brink and subjected to pressure. Let them tell about a time when they helped resolve a difficult customer issue.

How would you solve a problem ina creative way?

Sometimes, creativity is required to handle customers quickly. Find out how creative the candidate seems from the beginning by asking this particular question.

How is your view about technology?

In 2016, more and more problems are solved thanks to technology. A good candidate for customer service role should realise this fact. Only hire someone who is excited about the fast-growing technology, since they would be more open for better change.

How is your online activity?

Are you searching for the right candidate to fill customer service role? Then, make sure that they are active users on the Internet. It helps you to cut the time when adjusting them using customer service tools.

If you’re keen to learn more on how you can better train and improve your customer service team, be sure to check out our comprehensive e-Book that you can get for FREE here.