1. what is organization

8/13/2019 1. What is Organization

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Organizational

Communication

HHC 1013Human Communication


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What Is Organization

Organization is a systematic arrangement ofpeople to accomplish some specific purpose.

Every organization is composed of three

elements i.e. people, goals and system. All organizations have a management

structure that determines relationship between

the different activities and the members, and

subdivides and assign roles, responsibilities,and authority to carry out different tasks.


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Types of Message Sent in

Organization

a) Internal - operational communication

Communication between department or

section inside organization.

b) Externaloperational communication Communication between organization with

customers, government agency, suppliers.

c) Personal communication

Communication between individual within

organization.


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CHANNELS

Channels or media can be used to convey

messages within or outside organizations.

i. Memo

ii. Phoneiii. Emails

iv. Interpersonal Communication

v. Most mediated


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Formal and Informal

Communication

a) Formal communication

Formal communication is organized

and managed information that is

shared with relevant individuals inorder to secure coordinated action

throughout the organization.

a) Informal communication Grapevine or so called gossip.


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Communication

Information must pass through a centralcommunication.

Quick and have few errors.

Problem could be overload. 3 types

i. Y

ii. Chainiii. Wheel


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Decentralized Communication

The information is generally passed around to allparty members.

Used for complex problem.

2 types

i. The circle

ii. All channels


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Flows of Organizational

Communication

i. Upward communication

Communication that flows to a higher level in an

organization.

It provides feedback on how well the organization is

functioning.

Leads to a more committed and loyal workforce in

an organization because the employees are given a

chance to raise and speak dissatisfaction issues to

the higher levels.


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ii. Downward communication

Communication that flows from a higher level

in an organization to a lower level. Used by the managers to transmit work-related

information to the employees at lower levels.

Employees require this information for

performing their jobs and for meeting the

expectations of their managers.


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iii. Lateral / Horizontal Communication

Communication that takes place at same levels

of hierarchy in an organization.

iv. Diagonal Communication

Communication that takes place between amanager and employees of other workgroups.

To design a training module a training manager

interacts with an Operations personnel to enquire

about the way they perform their task.


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Informal Communication

How It Works

Some organizational theorists feel that some

informal or grapevine communication is needed in

organizational life.Person 2

Person 1

Person 3

Person 6

Person 5

Person 7Person 4


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Reason why people gossips

1) People fear the unknown.If people donthave information that they want, they fear the

unknown and will try to garner it from others

especially if that information appears to be

hidden.

2) People want to belong and be included.If

people believe they dont have information that

others have, they will feel excluded and on the

outside of the inner circle. Information is power.

Everyone wants to be part of the team, to be

included and the easiest way to identify those

who are part of a tribe are those who are in the


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3) People crave intimacy and a sense of

connection.Gossip is one of the quickest and

easiest ways to connect with another human being.


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Gossip Type Background Example

Bogey/anxiety Primarily driven by

fear - create unease

among recipients

Move towards privatization

Merger of a company

The prospect of layoffs

Anticipatory Often precipitated

by situations of

ambiguity

Will a new chief executive officer

come from within the organization

or be appointed from elsewhere?

Aggressive May damage

reputation of

individuals

Are nurses in an hospital ward

romantically involved with doctors

so that they can advance careers?

Pipe dream/wish

fulfillment

Express the hopes

of those who

circulate them

-Possible solution to a work

problem that an employee wants

changed

- Bonus


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Advantage of Grapevine

The first advantage of a grapevine communication isthe fact that information through this channel isextremely fast. Many have said of grapevinecommunication to be one of the fastest forms of

communication. Tends to bring a sense of unity among employees of

an organization when they meet to share and discusscertain issues. Experts say that because of the natureof grapevine communication, it enhances groupcohesiveness in many organizations all over the world.

In organizations or establishments where formalcommunications do not function properly, grapevinecommunication comes to the rescue. Information

through grapevine ends up being the only way


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Disadvantages of Grapevine

Grapevine information since it is largely based onrumors tends to carry along with it partial information

which ends up not giving the real state of affairs in an

organization.

It can damage an organizations goodwill. For instanceimagine a situation where lower ranking employees of

an organization begin peddling false information about

people at the top.

Employees become unproductive thanks to grapevine.Grapevine communication can make organizations lose

a lot of money because thanks to grapevine employees

spend work hours talking about the latest rumor

circulating around them. The organization pays dearly

1. what is organization

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