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TRAINING FOR TRAINING FOR INDEPENDENTINDEPENDENT

TRAVEL AGENTSTRAVEL AGENTS

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Popularity of CruisingPopularity of Cruising Hassle FreeHassle Free

A Floating ResortA Floating Resort

ConvenienceConvenience

Interest for all agesInterest for all ages

Contained CostContained Cost

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Cruise TermsCruise Terms

Add-onAdd-on

CategoryCategory

GuaranteeGuarantee

TBATBA

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Cruise TypesCruise Types

DestinationDestination RepositioningRepositioning Theme- Favorite Sport TeamsTheme- Favorite Sport Teams Sailing VesselsSailing Vessels River CruisesRiver Cruises

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River CruisesRiver CruisesViking River Cruises

AMA WaterwaysUniworldAvalon Waterways

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PremiumPremium

Oceania

SeaBourn

Regent

Paul Gauguin

Windstar

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Luxury/TraditionalLuxury/Traditional

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Cruise EtiquetteCruise Etiquette Alcoholic BeveragesAlcoholic Beverages Attire & ClothingAttire & Clothing DiningDining Embarkation & DebarkationEmbarkation & Debarkation On Board Credit ChargesOn Board Credit Charges Special needsSpecial needs TenderingTendering When on travel agent rate trip do not When on travel agent rate trip do not

discuss with other guestsdiscuss with other guests

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Entry RequirementsEntry Requirements Passports procedures are changing Passports procedures are changing

constantly. For current constantly. For current requirements go to requirements go to www.travel.state.govwww.travel.state.gov . .

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Shore Shore ExcursionsExcursions

www.shoretrips.comwww.shoretrips.com www.portpromotions.comwww.portpromotions.com www.porttrips.comwww.porttrips.com

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InsuranceInsurance

Protects you and your clients in the Protects you and your clients in the event they have to cancel their tripevent they have to cancel their trip

CSA Travel Protection our preferred CSA Travel Protection our preferred suppliersupplier

Comparable coverage at a lower costComparable coverage at a lower cost Earn a monetary reward once you Earn a monetary reward once you

complete the CSA course when complete the CSA course when booking for clientsbooking for clients

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Air Add-onsAir Add-ons AdvantagesAdvantages

Air fares are the same price no matter when they are Air fares are the same price no matter when they are purchasedpurchased

Can be cancelled and changed for a feeCan be cancelled and changed for a fee Cruise lines block seats that best fit the cruise Cruise lines block seats that best fit the cruise

scheduleschedule Transfers are includedTransfers are included West Coast departures may include a complimentary West Coast departures may include a complimentary

overnight for East Coast sailingsovernight for East Coast sailings Cruise lines will get you to the next port should you Cruise lines will get you to the next port should you

miss the departure due to an airline delay.miss the departure due to an airline delay. DisadvantagesDisadvantages

Cost MoreCost More More flexibility with pre-post stays and different More flexibility with pre-post stays and different

schedulesschedules

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Agent RatesAgent Rates Most cruises lines have agent ratesMost cruises lines have agent rates

Based on availabilityBased on availability Check individual travel agent sitesCheck individual travel agent sites They are advertised on faxes and websites such as Mailpound They are advertised on faxes and websites such as Mailpound

and Platinum Seminars as well as Fam news.and Platinum Seminars as well as Fam news. Agent rates Agent rates are for agents onlyare for agents only Sign up for individual agent sites and do trainingSign up for individual agent sites and do training Each cruise line has their own parameters that must be Each cruise line has their own parameters that must be

met in order to qualify for travel agent ratesmet in order to qualify for travel agent rates

You can sign up on your own for You can sign up on your own for www.goccl.comwww.goccl.com, , www.cruisingpower.comwww.cruisingpower.com..

Email us for Email us for www.ncl.comwww.ncl.com username and password username and password

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Cruise Resource PagesCruise Resource Pages Booking a CruiseBooking a Cruise

Call the cruise line directly, identify yourself as an agentCall the cruise line directly, identify yourself as an agent Use our CLIA/IATA/ARC/IATAN # and/or Pulaski office phone Use our CLIA/IATA/ARC/IATAN # and/or Pulaski office phone

number 315-298-3355number 315-298-3355 Seniors, Military, Past Guest, Residents?Seniors, Military, Past Guest, Residents? Place on hold, lock in ratePlace on hold, lock in rate You book, you get 50% of commission on cruise rate, insurance, You book, you get 50% of commission on cruise rate, insurance,

and transfers.and transfers. Must add to cruise only rate the port charges and taxes (NCF)Must add to cruise only rate the port charges and taxes (NCF)

Documenting the ReservationDocumenting the Reservation Document name of reservationist, confirmation #, deposit Document name of reservationist, confirmation #, deposit

information and final payment information.information and final payment information. Have the cruise line send a fax confirmation to Pulaski office.Have the cruise line send a fax confirmation to Pulaski office. Check the fax confirmation for accuracy sent by Pulaski office.Check the fax confirmation for accuracy sent by Pulaski office. If payment is by check make sure you allow 2 weeks for the If payment is by check make sure you allow 2 weeks for the

payment to be mailed to and deposited by the Pulaski office and payment to be mailed to and deposited by the Pulaski office and sent to the cruise line.sent to the cruise line.

Credit card payments are called into the cruise line by you.Credit card payments are called into the cruise line by you. Send in a Booking Form as soon as money is paid.Send in a Booking Form as soon as money is paid.

ScriptScript

Cruise DirectoryCruise Directory

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Princess Onesource Princess Onesource overview and enrollment overview and enrollment

eligabilityeligability Princess Onesource Academy program can help make you Princess Onesource Academy program can help make you

more effective at selling the Princess Cruise Line product. more effective at selling the Princess Cruise Line product. The course is presented in a way that is entertaining and The course is presented in a way that is entertaining and engaging, allowing you to go at your own pace.engaging, allowing you to go at your own pace.

Move up the ranks! The Academy program follows the Move up the ranks! The Academy program follows the naval tradition of recognizing achievement with naval tradition of recognizing achievement with promotions through the ranks. Complete the required promotions through the ranks. Complete the required courses to rise from First Officer up to the highest level of courses to rise from First Officer up to the highest level of Commodore. The higher the rank, the better the rewards.Commodore. The higher the rank, the better the rewards.

Commodore Rewards: Your graduation cruise course Commodore Rewards: Your graduation cruise course represents the final step of your Academy program represents the final step of your Academy program training. Cruises are available on a training. Cruises are available on a first come first serve first come first serve basis.basis.

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The Graduation Cruise Course Offer allows Qualifying Travel Agents who The Graduation Cruise Course Offer allows Qualifying Travel Agents who have achieved the level of Commodore to study Company's cruises up have achieved the level of Commodore to study Company's cruises up close and in person and take part in an intensive educational project. close and in person and take part in an intensive educational project. Upon reaching the Commodore Level, a Qualifying Travel Agent is eligible Upon reaching the Commodore Level, a Qualifying Travel Agent is eligible to book, for him/herself and one (1) guest, a Graduation Cruise Course to book, for him/herself and one (1) guest, a Graduation Cruise Course CruiseCruise** to be announced from time to time at Company's sole discretion. to be announced from time to time at Company's sole discretion. This unique learning opportunity will familiarize you with the Princess This unique learning opportunity will familiarize you with the Princess vacations you sell, and will allow you to gain personal insight into a vacations you sell, and will allow you to gain personal insight into a specific destination.specific destination.

Meeting with the ship’s Future Cruise Consultant and Circle Host/essMeeting with the ship’s Future Cruise Consultant and Circle Host/ess Completing a simple questionnaire regarding onboard activitiesCompleting a simple questionnaire regarding onboard activities Participating in a ship tour during your voyageParticipating in a ship tour during your voyage These educational tasks will not only benefit you in preparing for clients’ These educational tasks will not only benefit you in preparing for clients’

future travel, but they will also further your education and expand your future travel, but they will also further your education and expand your knowledge about Princess Cruises. The more you know, the more you can knowledge about Princess Cruises. The more you know, the more you can sell, and the happier your clients will be.sell, and the happier your clients will be.

Graduation cruises are subject to cancelation penalties and possible Graduation cruises are subject to cancelation penalties and possible loss of using your graduation cruise.loss of using your graduation cruise.

**The number of cruises offered at any one time is at Company's sole discretion and is The number of cruises offered at any one time is at Company's sole discretion and is subject to limited availability. This offer applies to Inside staterooms only. The subject to limited availability. This offer applies to Inside staterooms only. The Company may, at its discretion, offer additional space in other categories as paid Company may, at its discretion, offer additional space in other categories as paid upgrades. It is possible that the number of agents who earn Commodore Level may upgrades. It is possible that the number of agents who earn Commodore Level may be more than number of trips available, during your eligibility period. It is be more than number of trips available, during your eligibility period. It is recommended that a Qualifying Travel Agent look for the announcements for recommended that a Qualifying Travel Agent look for the announcements for Graduation Cruise Courses availability and respond immediately.Graduation Cruise Courses availability and respond immediately.

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Enrollment EligibilityEnrollment Eligibility Pulaski Tickets & Tours in partnership with Pulaski Tickets & Tours in partnership with

Princess Cruise Line does require the following Princess Cruise Line does require the following prior to being enrolled in Princess Onesource.prior to being enrolled in Princess Onesource.a) Only one agent per household will be a) Only one agent per household will be allowed to enroll.allowed to enroll.b) Member cannot enroll unless they have b) Member cannot enroll unless they have taken our Introduction and Cruise classes.taken our Introduction and Cruise classes.c) Member must book a Princess cruise for a c) Member must book a Princess cruise for a friend/client in order to enrollfriend/client in order to enroll

UPON COMPLETION OF THE COURSE YOU UPON COMPLETION OF THE COURSE YOU WILL BECOME ELIGIBLE FOR YOUR WILL BECOME ELIGIBLE FOR YOUR GRADUATION CRUISE *.GRADUATION CRUISE *.