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TRAINING AND DEVELOPMENT

Human Resource Management

College of Public and Community Service

University of Massachusetts at Boston

©2008 William Holmes

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PURPOSES OF TRAINING AND DEVELOPMENT

Job qualificationJob securityCareer securityStrategic developmentCreation of learning

organization

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SUPPORT NEEDED FOR TRAINING AND DEVELOPMENT

Top management leadershipMiddle management

implementationAppropriate TechnologyRecognizing diversity of learning

stylesConcrete activities while learningPayback

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TRAINING AND DEVELOPMENT PROCESS

Determine needsEstablish objectivesSelect methodSelect delivery systemImplementationEvaluation

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DETERMINING TRAINING NEEDS

Organizational analysis

Task analysisPerson analysisKnowledge neededSkills needed

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ESTABLISHING TRAINING OBJECTIVES

Tied to MissionTied to GoalsMust be clearMust be specific

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LEARNING STYLES AND TRAINING

Involvement in Decisions and Goals

Relating to Beliefs and Experience

Having Application and Utility Need to Discuss and Debate Need to Share Information

and Skills Treat Trainees as Adults

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SELECTING APPROPRIATE METHODS

Instruction of knowledgeCase study discoveryBehavior modeling for skillsRole-playing for situational

responseBusiness games for broad viewOn-the-Job training with coach

or mentor

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DELIVERY OF TRAINING

College or UniversityCommunity CollegeOnline EducationTeleconferencingConsultants

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EVALUATION OF TRAINING

OpinionsKnowledgeBehaviorsBenchmarks

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TRAINING POLICIES

How training identifiedWho approves trainingFor what purposesTravel and expensesNeed to share knowledge

and skills

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TRAINING THE TRAINERS

Sharing knowledge, understanding, skills

Addressing multiple learning styles

Providing exercises or application

Provide training experience for trainers

Provide tools and materials Provide legitimacy

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SPECIAL TRAINING ISSUES: 1

Management Development

Mentoring and CoachingStaff OrientationExecutive Orientation

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SPECIAL TRAINING ISSUES: 2

DiversityESLEthicsCustomer ServiceTelecommuting

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SPECIAL TRAINING ISSUES: 3

Conflict ResolutionTeamworkEmpowermentRemedial

EducationAnger

management

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TRAINING ORGANIZATIONS: ORGANIZATION DEVELOPMENT

Mission and Goal Clarification

Organizational CultureQuality ImprovementTeam BuildingSensitivity Training