1 quality assurance office supplier outreach & process control for nasa’s space programs...

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Quality Assurance Office

Supplier Outreach & Process ControlFor NASA’s Space Programs

(Earth Science, Space Science, and Biological and Physical Research)

NASA SOPC

Buck CrenshawNASA/JPLPQASept. 24, 2002

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To Understand and Protect Our Home Planet

• Understanding the Earth’s system and its response to natural and human-induced changes.

• Collaborating with others to improve the quality of life and to create a more secure world.

MOTT A Small Company that Makes Filters Critical for Earth Observing Spacecraft

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To Explore the Universe and Search for Life

• Exploring the Universe and the life within it…enabled by technology, first with robotic trailblazers, and eventually humans…as driven by these compelling scientific questions:

– How did we get here?

– Where are we going?

– Are we alone?

Marotta a small company that makes the valves used on Space

Science Spacecraft

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To Inspire the Next Generation of Explorers

• Motivating students to pursue careers in science, math, and engineering.

• Providing educators with unique teaching tools and compelling teaching experiences.

• Improving our Nation’s scientific literacy.

University NUMBERContract ValueUNIVERSITIES SPACE RESEARCH NAS 2 97001$349,848,646SANTA BARBARA RESEARCH CENTER NAS 5 30800$293,588,468STANFORD UNIV NAS 8 39225$290,340,587UNIV COLORADO BOULDER NAS 5 97046$114,516,046UNIV CHILE NAS 5 1925$97,007,324SOUTHWEST RESEARCH INSTITUTE NAS 5 96020$86,982,226DYNACS ENGINEERING CO INC NAS 3 98008$66,797,003C T A INC NASW 4944$57,816,714CALIF INSTITUTE TECHNOLOGY NAS 5 98034$55,528,203SVERDRUP TECHNOLOGY INC NAS 2 98074$50,883,510SMITHSONIAN INSTITUTION NAS 5 30702$44,500,553UNIV CALIF BERKELEY NAS 5 98033$43,559,000UNIV COLORADO BOULDER NAS 5 97045$40,451,415UNIV ALASKA FAIRBANKS NAS 5 98129$33,562,459UNIV MARYLAND COLLEGE PARK NAS 5 97160$32,568,680UNIV NEW HAMPSHIRE NAS 5 26645$32,362,500UNIV CALIF SAN DIEGO NAS 5 30720$31,081,615STAR ENTERPRISES NAS 2 98024$30,805,266GEORGIA TECH APPLIED RES CORP NAS 1 00087$30,000,000MASS INSTITUTE TECHNOLOGY NAS 5 30612$28,387,286UNIV CORP ATMOSPHERIC RESRCH NAS 5 30682$24,854,966UNIV CALIF SAN DIEGO NAS 5 99120$23,825,524UNIV ALABAMA BIRMINGHAM NAS 8 40189$22,831,761UNIV COLORADO BOULDER NAS 5 98070$22,468,778UNIV MIAMI NAS 5 31362$22,250,000DRAPER CHARLES STARK LAB INC NAS 9 19556$21,507,129PENNSYLVANIA STATE UNIV UP NAS 5 00136$21,103,160UNIVERSITIES SPACE RESEARCH NAS 1 97046$19,336,322COLUMBIA UNIV NAS 5 98162$17,092,915UNIV NEW HAMPSHIRE NAS 5 30744$16,048,279UNIV CALIF IRVINE NAS 8 39763$15,895,161UNIV CORP ATMOSPHERIC RESRCH NAS 5 30888$15,600,279UNIV MIAMI NAS 5 31361$15,585,000UNIV ALABAMA HUNTSVILLE NAS 5 31718$15,150,000UNIV MIAMI NAS 5 31363$14,648,441UNIV CALIF BERKELEY NAS 5 31429$13,552,150UNIV COLORADO BOULDER NAS 5 98043$12,505,584UNIV CALIF IRVINE NAS 8 00017$12,308,013UNIV ARIZONA NAS 5 31717$11,665,266OREGON STATE UNIV NAS 5 31360$11,160,000UNIVERSITIES SPACE RESEARCH NAS 5 98051$11,060,105SUMMA TECHNOLOGY INC NAS 8 97103$10,814,607UNIVERSITIES SPACE RESEARCH NAS 5 98181$10,323,216UNIV TEXAS AUSTIN NAS 5 97213$10,156,169UNIV MARYLAND COLLEGE PARK NAS 5 31365$9,505,000BOSTON UNIV NAS 5 31369$9,464,991PRINCETON UNIV NAS 5 96021$9,423,566UTAH STATE UNIV NAS 1 00071$9,313,550UNIV CALIF SANTA BARBARA NAS 5 31370$8,464,999RESEARCH TRIANGLE INSTITUTE NAS 1 20325$8,283,210UNIV WASHINGTON NAS 5 31372$8,135,000MISSISSIPPI RESEARCH CONSORT NAS13 98033$8,000,000UNIV MONTANA NAS 5 31368$7,935,000UNIV TEXAS AUSTIN NAS 5 99005$7,860,000UNIV ARIZONA NAS 5 31364$7,425,000NATIVE AMERICAN SERVICES INC NAS 8 40789$6,794,567UNIV CALIF BERKELEY NAS 5 30801$6,450,700UNIV WISCONSIN MADISON NAS 5 31367$6,450,000UNIV SOUTH FLORIDA NAS 5 31716$6,378,963UNIV IOWA NAS 5 30730$6,359,924

NASA Awards more then $5 Million To Universities(outreach can help assure the success of these activities and provide tools and experience to the community)

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The Big Picture

JPL

Supplier Outreach


GSFCMSFC KSC

JSC

HQ

Process Control

Supplier Outreach & Process Control

New Supplier

Small / Disadvantage

SupplierCritical Supplier Moderate

Performance

University / Education Institution

Critical Supplier Exceptional Performance

At Risk Supplier See

Supplier Assessment

SFA / PCFG

Coordination

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The purpose of SOPC is to:



Identify key providers

• mission critical suppliers

• small and disadvantage suppliers

• universities and educational institutions

Thank

• you for your contributions to the many Earth Science, Space Science, and Biological and Physical Research programs you have supported

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Supplier Outreach & Process ControlThe purpose of SOPC is to:

Share

• how critically important process control and quality is to our continued mutual success

• useful tools to allow you to better control their processes and improve

quality

• resources for understanding best practices and lessons learned the benefit of being recognized by NASA

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Provide

• A bridge between the providers and the associated program offices (Scientist, Principle Investigators (PI), and other team members).

• a method to communicate with NASA to better share our expertise and our leadership in developing your organization.

Capture

• data during these visits and to make that information available to the NASA communities


Supplier Outreach & Process ControlThe purpose of SOPC is to:

10Tools & aids


Selection criteria for suppliers will be on the basis that a supplier has been a successful supplier for NASA projects nominated by one of the participating centers/labs, and have regimented processes. Suppliers will fall into one of the following categories that will require a different focus:

Exceptional Supplier or

Tools & reinforcement

Tools & aids

Supplier Outreach & Process ControlSelection criteria for identifying suppliers for outreach visits

Moderate SupplierNew Supplier

Education or SmallBusiness

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Scheduled for upcoming visits :



• Supplier Visit List– Over 600 suppliers– Critical Suppliers– Universities– Joint Suppliers (Suppliers that

provide to more than one center)– Product line (Commodities)

Advanced Technologies, Inc.

Adcole Corporation

Aeroflex UTMC (sub for QSS)

B. F. Goodrich

Ball Aerospace

DPA Corporation

Eagle Picher Industries

General Dynamics

Honeyw ell AES

ITT

Kearfott Guidance & Navigation Corp

L-3 Comunications

Lockheed Martin

Motorola Inc.

Motorola/General Dynamics

Raytheon Corp.

Spectrum Astro Inc.

SPS Technologies, Inc.

Sw ales

SWIFT

Tecstar

Thiokol Corporation

TRW

Vacco Industries

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Thank SuppliersSupplier Outreach & Process Control

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Share with suppliers:

• Fact-sheets highlighting your contribution to NASA’s robotic programs

• Promotional items highlighting missions supported, and process control



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Fact-sheet example:

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Fact-sheet example:

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• Data CD containing tools and lessons learned from robotics related space program process control failures.


Supplier Outreach & Process ControlProvide Tools

Contents:

• 7 Steps to Problem Solving

• Continuous Improvement

• Cause & Effect Fishbone

• Process Control Links

• Unit Converter

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Reinforcement Tools

(front) (back)


8 standards magnets

Common Approach to Problem Solving card

* 8 Standards provided by NASA Process Control Focus Group

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Here is where can you find information relevant to you:



Quality Suppliers Intranet Site– http://qualitysuppliers-pbma-kms.intranets.com/login.asp?link – Supplier Schedule– Tools– Record of Visits

NASA Outreach (public website)– http://quality.nasa.gov/outreach/index.html – Process Control Standards– Continuous Improvement

http://qualitysuppliers-pbma-kms.intranets.com/login.asp?link




http://quality.nasa.gov/outreach/index.html

http://quality.nasa.gov/outreach/index.html

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Quality Suppliers IntranetQuality Assurance Office

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Supplier Visits



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Marotta Scientific Controls

Bottom: Mott Corporation receives an Approved Supplier recognition. Bottom Right: Buck Crenshaw presents an Approved Supplier recognition certificate to Mott Corporation’s President & CEO, Roger Klene

Right: Buck Crenshaw (JPL) and John Maristch (GSFC) tour the facility



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Right: Buck Crenshaw presenting a Supplier Certificate to Joe Villalobos, Lobart President

Below: Buck Crenshaw and the Lobart workforce

Lobart Company

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Supplier Outreach & Process ControlHi-Shear Technology Corp.

Hi-Shear provides pyrotechnic separation devices for the Mars Exploration Rover (MER) program.

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Supplier Outreach & Process ControlCorwil Technology Corp.

Corwil provides bonded Charged Coupled Devices (CCDs) for cameras on the MER.

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Supplier Outreach & Process ControlSupplier Visit Database

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BusinesType Address City State Zip Phone

19348 LONDELUIS Northridge CA3D Systems, Inc. 0JXEO 173574161 3599 3/21/1986 333999 Manufacturer of Goods26081 AVENUE HALLValencia, CA CA 913553 V FASTENERS CO INC 1ER65 70678735 1/1/1982 Labor Surplus 1821 RAILROAD ST Corona, CA CA 92880-2512A & B ELECTRIC CO., INC. 125679282 Meridian MSA & G Electrpolishing none 18330 Ward St. Fountain Valley CA 92708 714-968-6438A B R ENTERPRISES South Pasadena CAA I SIGNAL RESEARCH Huntsville ALA I SOLUTIONS 1KF81 15397631 5734 12/24/1996 541330 Small Business 10001 DEREKWOOD LANE Suite 215Lanham MD 20706A&C Precision 1J1H2 112737457 3544 SPECIAL DIES, TOOLS, JIGS & FIXTURE1/1/1979 333514 SPECIAL DIE AND TOOL, DIE SET, JIG, AND FIXTURE MANUFACTURINGSmall Business 41770 W. 12th St. Palmdale CA 93551 661-942-A1 TECHNOLOGY Princeton NJA-1 THREAD ROLLING CO. INC. Paramount CAAAA PLATING & INSPENCETION INC. 1L3G8 52418126 3471 4/8/1975 332813 Manufacturer of Goods424 Dixon St. Compton CA 90222AAA PRECISION CORP Draper UTAAA-Acme Rubber Company 0PR24 Rubber Products 2003 E. Fifth St., Unit 1Tempe, AZ AZ 85281 480-966-9311AACRON, INC Minneapolis MNAaero Swiss Inc. 0MME8 2205-T South Yale St.Santa Ana, CA CA 92704 714-540-5808ABC Sheet Metal none 2871 E. La Cresta Ave.Anaheim, CA CA 92806 714-630-6200PARKER HANNIFIN CORPORATION - ABEX / NWL AEROSPACE93835 5515853 3724 4/15/1996 336412 Large Business 2220 PALMER AVENUEKalamazoo MI 49001-4165ACCELERON, INC. 69249126 E. Granby CTAccurate Alloys Inc. 04W60 3496, 5051 332116 5455 N. Irwindale Ave.Irwindale, CA CA 91706 323-231-4179ACCURATE AUTOMATION Chattanooga TNAccurate Dial and Nameplate Inc. 15449 2759, 3479, 3953, 3993, 3999, 7389323112, 323113, 323119, 339943329 Mira Loma Ave. Glendale, CA CA 91204 323-245-9181Accurate Double Disc. none 10517 San Fernando Rd.Pacoima, CA CA 91331ACCURATE ENERGETIC SYS. McEwen TNAccutech Photo Machining none San Fernando, CACAAce Metal Spinning Co. 99709 Los Angeles, CA CA

Supplier Outreach and Process ControlVisit List 2002

GSFC

JPL

Joint

MSFC

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• RTOP funded for FY03• Hired one (1) east coast representative• 200 visits/yr = 16 visits/mo• 4 visits/wk

• 2 visits for east coast representative• 2 visits for west coast representative

• Solicit and encourage the participation by the OEMs


Supplier Outreach & Process ControlActions taken to support 200 visits per year

1 quality assurance office supplier outreach & process control for nasa’s space programs...

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