1 partner smart talk series 101. 22 noemi carreno-houshmand cisco collaborative professional...
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22
Noemi Carreno-Houshmand
Cisco Collaborative Professional Services
Program Manager
512-378-6359
Update date
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AGENDA
Collaborative Professional Services• Program Overview• Portfolio Offerings• Engaging with CPS
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TECHNICAL SERVICES ADVANCED SERVICES
Cisco Brand Resale:SmartNetSmartCareSmartnet Total CarePSS
CISCO SERVICES
Partner Branded / Collaboration: CSPP
Direct (CBR)SOW Based AS-T AS-F AS-S
Cisco-CustomerEngagement
Collaborative Professional Services (CPS)No SOW
AS-F AS-S
Cisco-Partner Engagement
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Collaborative Professional Services
PartnerPartner CustomerCustomer
• Portfolio of professional services sold only to qualified partners
• Eligible to ATP, Gold, Silver & Premier partners
• Develop new practice / strengthen existing capabilities
• Planning, Design, & Optimization phases of Lifecycle
• Support partners with projects in the commercial to mid-enterprise segments
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Collaborative Professional Services
• Cisco – Partner CollaborationCisco provides: engineering expertise, smart services innovation, best practices, proprietary methodologies
Partner provides: intellectual capital, resources, and customer knowledge
• SKU based - Fixed scope / price• Orderable in CCW *
• Delivered to partner remotely and
virtually via Cisco NCEs/CCIEs
• Project based• Invoiced upon project completion *
* Exception Knowledge Services
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1 Guidance Services
Development Services
Assessment Services
Practice Accelerator Workshops
Knowledge Services
BORDERLESS NETWORKS
FUELING BUSINESS TRANSFORMATION
ENSURING CUSTOMER SUCCESS
Collaborative Professional Services Portfolio Offerings
COLLABORATION
DATA CENTER /VIRTUALIZATION /
CLOUD
Deployment ServicesCLOUPIA
SAP HANABE6000
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GUIDANCE SERVICES ASSESSMENT SERVICEGUIDANCE SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORSDEVELOPMENT SERVICESB
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** Partner Specialization required for all guidance services **
Validate partner created documentation: - High Level Designs - Low Level Designs - Network Implementation Plans - Test Plans Technical Findings document
Guidance Services
Borderless Network Guidance Service Identity Services Engine Guidance ServiceUnified Communications Guidance Service Video Guidance Service Data Center Guidance Service
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DEVELOPMENT SERVICES ASSESSMENT SERVICESGUIDANCE SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORSB
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Deliver Designs and As-built documentation - High Level Design - Detailed Design - Network Implementation Plans - Test Plans - Migration Plans
Development Services
Borderless Network Development ServiceUnified Communications Development ServiceVideo Development ServiceData Center Development ServicePrivate Cloud Development Service
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DEVELOPMENT SERVICES ASSESSMENT SERVICESGUIDANCE SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORSB
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Intelligent validations and recommendations for network stability, optimization, performance & security: - Discovery Tool - Detailed Reports - Review Discussion - Actionable recommendations
Assesssment Services
Routing & Switching AssessmentRouter & LAN Switch multi-day Audit Network Device Security AssessmentIPv6 AssessmentIdentity Services Engine Readiness AssessmentVideo Level Service Agreement AssessmentUnified Communications AssessmentUnified Messaging AssessmentContact Center AssessmentVideo AssessmentData Center Assessment
Cloud Consumption NEW
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GUIDANCE SERVICES DEVELOPMENT SERVICES KNOWLEDGE SERVICESASSESSMENT SERVICES PRACTICE ACCELERATORSB
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Technical Knowledge Library
- Subscription-based experiential knowledge for Cisco solutions - Access to proprietary knowledge portal available 24 x 7 - Accessibility via a web browser or a mobile application - Content supports plan, build, & manage phases
KnowledgeServices
Network Infrastructure Knowledge ServiceWireless Knowledge ServiceSecurity Knowledge ServiceCollaboration Knowledge ServiceData Center Knowledge Service
Total Knowledge Library (TKL)
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Comprehensive Knowledge Flavors
Advanced Services Best Practices
• Design and implementation guides
• White papers and technical tips
• Video on demand (VoD) presentations and other self-study resources
Cisco® Press titles
• Available in digital format
Learnings from Solution Validation Labs
• Test cases, benchmarking results, and recommendations
Case Studies from Customer Proof of Concept (CPOC) Labs
• Experiential learning from CPOC Labs
IntelliShield Security feeds
• Comprehensive and actionable threat and vulnerability information
CCENT/CCDA/CCNP/CCNA Security & Voice Certification
• Self-Study Guides
• Certification exams test-preps
NEW
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GUIDANCE SERVICES DEVELOPMENT SERVICES PRACTICE ACCELERATORSASSESSMENT SERVICES KNOWLEDGE SERVICESD
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Practice Accelerator Workshops
Cisco Provides to Partner consultative workshops to enable the establishment of a new practice:
• Technical Selling and Consulting
• Design/Delivery Methods
• Project Management
• Lab/Demo
Practice Accelerators
Cloud Builder Accelerator ServiceFlexpod Technical Consulting Accelerator ServiceVirtualization Experience Infrastructure Technical Consulting Accelerator ServiceUnified Computing System Partner Lab Demonstration Accelerator Service
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Why CPS
Alternative AS support model available to partners
Scale Professional Services
Expand Operational Efficiencies
Generate new business streams
Increase profit margins