1 e-gov act of 2002 and icgi recommendations for federal web content policies and guidelines sheila...

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E-Gov Act of 2002 E-Gov Act of 2002 and and

ICGI Recommendations for ICGI Recommendations for Federal Web Content Policies Federal Web Content Policies

and Guidelinesand Guidelines

Sheila Campbell, Co-chair Sheila Campbell, Co-chair ICGI Web Content Standards Working GroupICGI Web Content Standards Working Group

July 27, 2004July 27, 2004

NOAA WebShop 2004NOAA WebShop 2004

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OverviewOverview

E-Gov Act of 2002 established the Interagency E-Gov Act of 2002 established the Interagency Committee on Government Information (ICGI)Committee on Government Information (ICGI)

The Act creates blueprint and framework for:The Act creates blueprint and framework for:– Information PolicyInformation Policy– FirstGov.gov and All Federal WebsitesFirstGov.gov and All Federal Websites– Search and categorization of informationSearch and categorization of information

Web Content Management one of 3 ICGI working groupsWeb Content Management one of 3 ICGI working groups

Web Content Standards Group formed to meet Web Content Standards Group formed to meet requirements of Section 207(f)(1) & (2) of the E-Gov Act requirements of Section 207(f)(1) & (2) of the E-Gov Act -- standards for federal agency websites-- standards for federal agency websites

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GOAL: GOAL: U.S. Government websites will be the most U.S. Government websites will be the most citizen-centric and user-friendly in the worldcitizen-centric and user-friendly in the world

OBJECTIVES: OBJECTIVES: Make it easier for all Americans to find and use the Make it easier for all Americans to find and use the government information and services they want and government information and services they want and need on the Internet; need on the Internet;

Provide more standardization and higher overall quality Provide more standardization and higher overall quality of federal websites;of federal websites;

Allow agencies to identify and share web content best Allow agencies to identify and share web content best practices that exist across government.practices that exist across government.

Goals and Objectives Goals and Objectives

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Created interagency working group of content managers Created interagency working group of content managers and other experts from cabinet and independent agencies and other experts from cabinet and independent agencies

Researched existing laws, regulations, and policiesResearched existing laws, regulations, and policies

Reviewed federal websites and identified common content Reviewed federal websites and identified common content practicespractices

Compiled research and data about what the public wants Compiled research and data about what the public wants from government websitesfrom government websites

Solicited public input through FirstGov.govSolicited public input through FirstGov.gov

Developed draft policy recommendations, solicited input Developed draft policy recommendations, solicited input from content managers, and submitted them to OMBfrom content managers, and submitted them to OMB

Process Process

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AUTHENTICITY, BRANDING, AND TIMELINESS OF FEDERAL GOVERNMENT PUBLIC WEB SITES

Citizens must be able to identify official federal government websites and trust that those websites will provide current and accurate government information.

Policy 1 Recommendation Policy 1 Recommendation

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Every federal public website must:

Be established in the .gov, fed.us, or .mil domain

Display agency and U.S. government sponsorship

Follow basic linking practices

Include date stamps

Policy 1 Recommendation Policy 1 Recommendation (cont.)(cont.)

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FEDERAL WEB SITES MUST BE WRITTEN AND ORGANIZED FROM THE AUDIENCES’ POINT OF VIEW

Under the President’s Management Agenda and Electronic Government strategy, federal agency web sites must be “citizen-centered, not bureaucracy or agency-centered.” When a website is funded by tax dollars, citizens deserve certain basic information --presented in common terms they can understand.


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Organize content in ways that make sense to citizens and intended audiences

Have homepages that meet the public’s needs

Not be used for internal, employee information

Use basic common content and terminology (“Contact Us,” “About Us,” “Site Map”)

Measure customer satisfaction and usability


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FEDERAL WEB SITES MUST BE DESIGNED AND WRITTEN TO ENSURE THEY ARE EASY TO ACCESS AND USE

All federal public websites must be designed and written to ensure that the audiences for whom they are intended can access and use those sites easily. Agencies must consider the needs of the general public, specialized audiences, people with disabilities, those without access to advanced technologies, and those with limited English proficiency.


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Policy 3 Recommendations Policy 3 Recommendations (cont.)(cont.)


Ensure common access to technology

Have general information written in plain language

Use appropriate file formats

Allow access to data

Implement consistent navigation


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Have a search engine and minimum search standards

Use standard metadata

Inform the public about website changes

Have procedures for operating during emergencies


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TO PROMOTE SEAMLESS GOVERNMENT, FEDERAL AGENCIES MUST WORK TO SIMPLIFY AND UNIFY INFORMATION ACROSS THE GOVERNMENT

Agencies must practice—and take advantage of—the principle that information and services are created once and used many times. Agencies should coordinate with each other to avoid duplication and better leverage resources of cross-agency portals.


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Policy 4 Recommendations Policy 4 Recommendations (cont.)(cont.)

Organizations should:

Avoid duplicating or recreating content that already existsCollaborate in developing cross-agency portalsLink to appropriate cross-agency portals


Link back to the homepageLink to FirstGov.gov


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AGENCIES MUST ESTABLISH PRIORITIES AND A SCHEDULE FOR POSTING CONTENT ON THEIR PUBLIC WEBSITES

Agencies must comply with Section 207(f)(2) of the E-Gov Act of 2002.


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Agencies must, by December 2004:

Develop a process for determining which information is to be published on their websites

Establish priorities and a schedule for publishing information

Make priorities and schedules available for public comment and post them on the website

Submit priorities and schedule to OMB in annual Submit priorities and schedule to OMB in annual E-Gov reportE-Gov report


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AGENCIES MUST CONTINUE TO COMPLY WITH EXISTING FEDERAL LAWS, REGULATIONS AND POLICIES

Agencies should continue to follow requirements from existing federal laws and regulations, general directives from previous Presidential and OMB memoranda, and other policies regarding federal public websites.


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Every federal public website must comply with:

Privacy Policy

Section 207(f)(1)(b)(iv) of E-Gov Act: Security Protocols to Protect Information

Accessibility Requirements (Section 508)

Freedom of Information Act (FOIA)

Information Quality Guidelines

Executive Order 13166 (Limited English Proficiency)

Records Management -- incl. E-Gov Act, Section 207(e)

Digital Rights, Copyright, Trademark and Patent Laws


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Every federal public website must comply with:

Government Performance and Results Act (GPRA)

Government Paperwork Elimination Act (GPEA)

Paperwork Reduction Act (PRA)

Notification and Federal Employee Anti-discrimination and Retaliation of 2002 (No Fear Act)

Small Business Paperwork Relief Act

Prohibition of Lobbying

Categorization of Information recommendations


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DEVELOPING WEB CONTENT POLICIES AND REQUIREMENTS IS AN ONGOING PROCESS, REQUIRING STRUCTURE

The federal government must continue to review and improve web content policies and practices and look ahead to practices that can make federal public websites– individually and as a group– the most citizen-focused and user-friendly in the world.

Policy 7 RecommendationPolicy 7 Recommendation

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Establish a Web Content Advisory Council

Develop process for reviewing requests for common links

Develop process for reviewing and approving cross-agency portals

Require agencies to report on compliance with web content policies and requirements in their annual report (required by the E-Gov Act)


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OMB will review and consider ICGI recommendations OMB will review and consider ICGI recommendations (the current report contains recommendations, (the current report contains recommendations, notnot final requirements)final requirements)

OMB may circulate draft guidance for formal agency OMB may circulate draft guidance for formal agency commentcomment

OMB will issue final guidance and requirements by OMB will issue final guidance and requirements by December 2004December 2004

Working Group will launch Website “toolkit” for Working Group will launch Website “toolkit” for content managers in Septembercontent managers in September

Working Group will sponsor workshop on Sept. 29Working Group will sponsor workshop on Sept. 29

What’s NextWhat’s Next

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Web Content Standards Web Content Standards Working Group Co-Chairs:Working Group Co-Chairs:

Candi HarrisonCandi [email protected][email protected]

520-670-6237 x228520-670-6237 x228

Sheila CampbellSheila [email protected]@gsa.gov

202-208-5588202-208-5588

More info: More info: www.cio.gov/documents/ICGI.htmlwww.cio.gov/documents/ICGI.htmlContent Managers Forum ListServ: Content Managers Forum ListServ: http://www.hud.gov/contentmanagershttp://www.hud.gov/contentmanagers

Questions?Questions?

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