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40%

5%

Improving ProductivityThe #1 ROI of BPM

Business Process Management is about increasing

the productivity of your people and systems they use…

Dramatically!

BPM reduces rework by up to 35%

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Hidden work Process Variation Complexity Missing Information

Chaos

After BPM

Current State

Process Definition Management Orchestration Defined Work Segments

Measurable Results

Future State

Reduce rework by eliminating hidden work

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Efficiency

• Eliminate Manual Data Entry Reduction in time from 9 hours to 10 minutes.

• Reduce Process Cycle Time Cut processing timing for compensation approval from 33 days to 7

• Reduce Manual Work Elimination of 80% of the manual routing of disputed invoices

• Support Business Growth 250% productivity improvement by existing staff

Effectiveness

• Handle Exceptions Better Rescuing distressed shipments yielded $2M per quarter in saved revenues.

• Make Better Decisions Better process controls saved $3M in incorrect write-offs

• Consistent Execution Consistent, proactive communication raised customer satisfaction to 92%

Agility

• Faster Regulatory Compliance Compliance with new customs requirements within 90 days

• Support New Business ModelsAbility to change shipping partners in core process to eliminate vendorlock-in

The Business Outcomes of BPMImpact of Improving Productivity

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The Value of Business Driven Change

•Eliminating up to 80% ofthe “human touches” inInvoice Reconciliation

•Standardize the Mall Branch •office processes and make •tasks easier for staff.

•Reduce the time to •document and comply •with NERC regulations

•Built supplier on-boarding system for 40% less than code based alternative in 66% of the time

•Saves $2M per quarterby resolving Distressed

Shipment more effectively

Cut “engineering” time of designers on car systems

by 20% in one year.

•Identify Issues in the lending process prior to having bottlenecks

and identify areas of waste

•Full Audit Trail for Compliance in their grants process – 1st major

pharma to be compliant

•End Cap Product Display Management delays identified

months in advance

Efficiency Effectiveness Agility

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Business Process Mgmt in 2011: Where Are We?

Process improvement is still a priority

Source: 2010 Convergence Index, BTM InstituteInformation Week: September 2010

Companies are improving business outcomes with BPM• Increasing productivity of workers• Streamlining operations through automation• Improving key business outcomes

Companies are improving business outcomes with BPM• Increasing productivity of workers• Streamlining operations through automation• Improving key business outcomes

Globe Telecom increases promotion effectiveness by

600%

IBM BPM In Action

Simplicity with Sophistication: “Business friendly while IT Savvy”

Power with Integration Middleware

Visibility for Business Stakeholders: Dashboards, reports and more

Governance throughout Design-time and Runtime

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IBM Business Process Manager – Business Value

Differentiation Business Value … Specific Functionality

SimplicityEase of Use / Time to Value / Speed of Deployment

Collaborative, code-free process automation

• Process Designer • Model-driven execution• Built-in playback feature• Business rule authoring

Start Simple, grow fast…with business-focus initiatives

• Process Portal• Process Playbacks• Rapid, Agile, Iterative development

PowerHigh Scalability / High Quality of Service / High Integrity

High-integrity integration with existing backend IT systems

• Process Server • Integration Designer• Integration adapters

High scalability and availability • Proven WAS ND clustered runtime platform

GovernanceCentralized Governance Across Entire Process Lifecycle

Complete BPM lifecycle governance from design-time to runtime

Rapid-Agile-Iterative changes

• Process Center• Toolkits / Snapshot versioning• Process Server Registry• Shared library of all process assets

IT control with Business collaboration

• Concurrent editing with merge-less development• Simplified snapshot versioning• Back-in-time views (time machine inspired)

VisibilityInsight and Control into Process Operations

Fine-grained process visibility with Dashboards and BAM

Ad-hoc reports, self-service, in minutes

• Process Optimizer • Performance Data Warehouse• BAM Dashboards out of the box

Efficient, effective user task management

• Federated task view • Process portal• Process coach user interfaces• Graphical end-user view of process status• Real-time scoreboards/dashboards

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Out-of-box Process Portal

Configurable Mashups with “Business Space”

Optional Microsoft Plugins

BPMN Rules Monitoring BPEL ESB

Process Server

Process Designer

Governance of Entire BPM Life Cycle

Shared AssetsVersioned Assets

Server Registry

DesignDeployImprove

Measure

Business & IT Authors IT Developers

Authors & Administrators

Process End-Users Process Owners

Integration Designer

Process Center

BPM Repository

IBM Business Process Manager v7.5

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BAM Dashboards and Process Analysis

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Out-of-box Process Portal

ConfigurableBusiness Space

Optional Microsoft Add-ons

BPMN Rules Monitoring BPEL ESB

Process Server

Performance Data Warehouse

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2

3

4

1. BAM dashboards driven through automatic performance tracking

2. Data analysis performed continuously on-the-fly

3. Real-time visibility of tasks and SLAs in business terms

4. Visualize “hot spots” on diagram

and drill down for insights5. Self-service ad-hoc reporting

Over 5000 BPM customers worldwide and growing!

#1 in BPMS market share*

“IBM was named the number one vendor in BPM

software with a 24.7 percent share, well over twice that of its closest competitor*”

Report: A Decade of Leadership. IBM Named Marketshare Leader in Middleware Software for 10th Consecutive Year

IBM is the undisputed leader in BPM

*Source: Gartner, Inc., Market Share: All Software Markets, Worldwide, 2010, March 30, 201110

IBM is the proven leader in all aspects of BPM

Largest Customer Base• #1 in Market Share • 5,000 + customers

Strongest Ecosystem• 1000+ business

partners• Global Users group

Unparalleled expertise, and level of investment

• Over 15 years of industry leadership

• 100’s of assets• Broadest, Deepest solution

portfolio & services

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Broadest and Most Differentiated Software Capabilities • Simplicity for fast deployment and full business user participation

• Centralized governance for repeatability and consistency• Visibility and Control to continuously improve business operations

• Power through High Scalability, Integrity & Quality of Service • Market Leading decision and rules capabilities

• Best in class exceptions handling and case management

IBM’s Lead Keeps Growing

Middleware: IBM leads in market share… its dominated by IBM, which has 47% market share

Spending in this market reached approximately $4.5 billion in 2010

HP is about a year behind IBM

BPM: IBM continued to lead the market, with an estimated 24.6% share." Nearly three times that of its nearest competitor (Software AG). -- None of its closest competitors, however, gained market share.

IBM is...the share leader in BRMS at 29.7%

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IBM Software is #1

#1 in Business Rules

#1 in SOA

#1 in BPM

#1 in Application Integration Middleware

#1 in Connectivity

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Confidential

BPM Process Discovery & Modeling in the Cloud– Blueprint Process Modeling for inventory & mapping– Knowledge sharing & collaboration– Process analysis & prioritization

BPM Process Modeling & Implementation• Rapid process application development• Continuous process improvement• BPM program management

Education, Enablement and on-demand Services• Quick Win Pilots• Role-based education & mentoring• Expert Services when and where they’re needed

Links to Your Next Steps…IBM BPM Delivery CapabilitiesIncluding Education and Enablement Services

http://BlueworksLive.com

http://IBMBPMDemos.com

http://www.ibm.com/developerworks/websphere/services/

Merci

Grazie

Gracias

ObrigadoDanke

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