09 oct. newsletter superior service of ba

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© October 2009 Superior Service of Broken Arrow Inc. http:/www.357ac4u.com Lic# OK-82223 Dear Friends and Family, Welcome to the October edition of Around The House Newsletter! The October issue is filled to the brim with a plethora of handy home know- how, health and money-saving tips, and much more! Before you dig into this month’s edition, take a quick look at some of the highlights… Mortgage-Rescue Plan Now Covers More Borrowers Find out on page 2. Winterize Your Home Today For A Cozy Winter. Find Out on Page 3. Heating Healthy Can Be Affordable. Learn How On Page 5. Thanks to those that have found us on Facebook ! If you have not looked us up yet, or you are new to the newsletter, we are listed under the name ‘Patrick Conklin’ . We will be happy to add you as not only a friend but as a valued customer. You can ask Patrick, the Technician Manager, any question that you might have pertaining to heating and air and he will be happy to answer them. Also, thank you for looking us up on YouTube ! Again, if you haven’t yet or you are new, you can see videos that we have made to better inform you of common A/C problems , like no ‘p’ traps and information on the Freon change over coming up in 2010 . Let us help you with your R-22 Freon phase out and beyond, especially if you plan on selling your home within the next 5 years. Just log on to YouTube and search Tulsa Air Conditioning to check us out. As always, I’m looking forward to hearing from you or if you have any friends or neighbors who need help with any home comfort needs or would just like their own copy of my Around the House Newsletter, please contact me. Yours truly, Bry’wn Rigsbee Bry’wn Rigsbee Customer Service Representative & Publisher Superior Service of Broken Arrow Inc. www.357ac4u.com PS If you would like your personal business card added to one of our monthly newsletters please fax it to me at (918) 770-8210. If you would be interested in sponsoring the newsletter on a recurring basis please contact me to discuss the terms. PPS If you like my newsletter, or have any suggestions, please feel free to give me a call at (918)357-2248.We love hearing from all of our friends and clients! HERES WHATS NEW THIS MONTH

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Thank you for choosing Superior Service of Broken Arrow Inc. We hope that you enjoy our newsletter. There are a lot of fun home how to's and what to do's in here. As well as a coupon to recieve a discount off a service call from us. So sit back and enjoy.

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Page 1: 09 Oct. Newsletter Superior Service of BA

© October 2009 Superior Service of Broken Arrow Inc. http:/www.357ac4u.com Lic# OK-82223

Dear Friends and Family,

Welcome to the October edition of Around The House Newsletter!

The October issue is filled to the brim with a plethora of handy home know-

how, health and money-saving tips, and much more!

Before you dig into this month’s edition, take a quick look at some of the

highlights…

Mortgage-Rescue Plan Now Covers More Borrowers Find out on page 2. Winterize Your Home Today For A Cozy Winter. Find Out on Page 3. Heating Healthy Can Be Affordable. Learn How On Page 5.

Thanks to those that have found us on Facebook! If you have not looked us

up yet, or you are new to the newsletter, we are listed under the name ‘Patrick

Conklin’. We will be happy to add you as not only a friend but as a valued customer.

You can ask Patrick, the Technician Manager, any question that you might have

pertaining to heating and air and he will be happy to answer them.

Also, thank you for looking us up on YouTube! Again, if you haven’t yet or you

are new, you can see videos that we have made to better inform you of common A/C

problems, like no ‘p’ traps and information on the Freon change over coming up in

2010. Let us help you with your R-22 Freon phase out and beyond, especially if you

plan on selling your home within the next 5 years. Just log on to YouTube and search

Tulsa Air Conditioning to check us out.

As always, I’m looking forward to hearing from you or if you have any friends

or neighbors who need help with any home comfort needs or would just like their

own copy of my Around the House Newsletter, please contact me.

Yours truly,

Bry’wn Rigsbee Bry’wn Rigsbee Customer Service Representative & Publisher Superior Service of Broken Arrow Inc.

www.357ac4u.com

PS If you would like your personal business card added to one of our monthly newsletters

please fax it to me at (918) 770-8210. If you would be interested in sponsoring the newsletter

on a recurring basis please contact me to discuss the terms.

PPS If you like my newsletter, or have any suggestions, please feel free to give me a call at

(918)357-2248.We love hearing from all of our friends and clients!

HERE’S WHAT’S NEW THIS MONTH…

HERE’S WHAT’S NEW THIS MONTH…

Page 2: 09 Oct. Newsletter Superior Service of BA

© October 2009 Superior Service of Broken Arrow Inc. http:/www.357ac4u.com Lic# OK-82223

Inside This Issue:

Winterize Your Home This Month! Healthy Eating Is Better and Could Cost

Less What Is The Most Powerful Color?

Plus much, much more!!!

Much to the surprise of some homeowners, not all wood floors should be waxed!

The key is knowing the difference between what type of wood floor should or

should not be waxed.

The only types of wood floors that should be waxed are those that contain a

penetrating resin or a wax finish. Not sure what type of finish you have? Here’s

an easy test. In an inconspicuous place, try smudging the floor with your finger or

thumb. If the floor smudges, you can apply a wax buffer.

Floors that have a polyurethane-type finish should not be waxed. Wax will not

adhere to polyurethane. If a polyurethane floor is waxed, the floor may have to be

sanded down to remove all remnants of the wax.

If you have a non-polyurethane floor, you can wax it to bring back that like-new

shine. Two of the best floor wax products on the market today are Butcher’s Wax

and Bruce’s Wax. These two brands will give your floor a high shine!

Carefully follow the instructions on the container. If need be, you may have to

apply two coats of wax to get the desired shine.

And, if you have a polyurethane floor, the best cure for a lackluster shine is to

simply have the floor re-finished.

To help maintain the shine on your floor, vacuum often and use throw rugs in high

traffic areas.

When You Should Or Should Not Wax A Wood Floor

Our Services Include

Professional Installers

24-Hour Emergency

Response

Complete Installations

and Retrofits

Experienced HVAC

Professionals Dedicated

to Quality

Professional Consultants

Firm Prices, No

Surprises.

Service After the Sale

“Can’t write a check”

warranties available.

OCTOBER, 2009 NEWS THAT HELPS THE FAMILY.

Superior Service of Broken Arrow Inc.

Page 3: 09 Oct. Newsletter Superior Service of BA

© October 2009 Superior Service of Broken Arrow Inc. http:/www.357ac4u.com Lic# OK-82223

The government is helping

more distressed

homeowners refinance their

mortgages.

Under an Obama

administration housing

rescue program,

homeowners with

mortgages through Fannie

Mae and Freddie Mac will

be allowed to refinance up

to 125 percent of their

home's present value.

Previously, homeowners

could only refinance 105

percent of its value,

One goal of the program is

to lower mortgage

payments through lower

interest rates. The National

Association of Realtors

considers it a great plan

that will increase the

number of people who can

Mortgage-Rescue Plan Now Covers More Borrowers

Page 3

get help in order to stay in

their homes.

Borrowers will be

encouraged to pay off their

loans more quickly. For

mortgages lasting less than

30 years, Fannie and

Freddie will reduce the fees

associated with refinancing.

The shorter term will help

homeowners build equity

more quickly.

Nearly 30 percent of

homeowners with

mortgages today owe more

than their houses are worth,

according to Economy.com

(by Moody). But

economists at Moody's

predict that in order for the

new program to be very

successful, mortgage

interest rates will have to

be below 5 percent.

Mortgage companies say

they are still struggling to

refinance borrowers under

the previous level. The

process is complicated with

Fannie Mae and Freddie

Mac. The companies are

still training people to

handle the huge number of

applications. Some have a

45- to 60-day backlog for

processing.

In other housing

information, the National

Association of Realtors

announced that recently

pending home sales rose six

months in a row for the first

time since October 2004.

It's a good sign for the

housing market and for the

economy.

Around The House Newsletter

The cover of Newsweek

has declared that the

recession is over. For many

people and businesses, it

doesn't feel much like it.

Stressful times continue,

and anxious people can be

rude or abusive.

Now is the ideal time to

think about the principles

of etiquette: honesty,

respect and consideration.

They keep personal and

professional relationships

solid, says Peggy Post,

director of the Emily Post

Institute.

* Consider your own

behavior. Be more patient

and understanding than

Experts Say Stressful Times Can Cause Difficult Behavior

those who are rude or gruff.

* Understand that some

people aren't coping well

with their money problems.

A sleepless night could

mean they will doze off in a

meeting or avoid

conversation with co-

workers. If you know them

well, reach out and be a

good listener. Be careful

not to reveal a confidence.

* Look ahead to better

times. Predict boom rather

than gloom, advises

professor P.M. Forni,

founder of the Civility

Institute. Watch for hopeful

developments. Optimistic

conversation creates a more

positive mood for everyone

at home or at work.

* Offer reassurance. Ask a

friend how he is doing. Let

co-workers know your

relationship is in good

standing. Talk to your kids

about a situation that will

affect them. Continue to

have family fun like

roasting hot dogs in the

park.

Kind, respectful and

considerate behavior will

help to get us there.

Post and Forni were

recently interviewed by

USA Weekend.

FISH FOR YOUR

HEART

Studies published in the

European Heart Journal

and elsewhere show that

eating fatty fish just

once a week lowers

men's risk of heart

failure. Eating a small,

3-ounce serving each

week resulted in

reducing heart failure

by 12 percent.

Fish such as salmon,

herring, mackerel,

whitefish, lake trout and

albacore tuna are rich in

omega-3 fatty acids.

Page 4: 09 Oct. Newsletter Superior Service of BA

© October 2009 Superior Service of Broken Arrow Inc. http:/www.357ac4u.com Lic# OK-82223

Superior Service of Broken Arrow Inc.

Around The House Tip Of The Month:

“Winterize Now For a Cozy December”

Page 3

Here's how to stay warm this winter and save on heating and repair costs. Outside:

Clean the gutters so ice dams don't form and cause damage.

Replace cracked caulk around roof vents and around the chimney.

Install a chimney cap to keep critters and objects from dropping in. A cap will keep

rainwater from dripping down into the fireplace.

Put door sweeps on those that don't connect with the threshold. Use caulk around

windows and doors as needed or masonry sealer on brick.

Rake away debris and weeds from the foundation and seal any cracks. Install a plastic

cover on the crawlspace access door and seal some of the vents.

In the garage: Clear enough space to put your car inside on very cold nights. Check

your snow blower and generator to be sure that they run. Buy a new snow shovel if you

need one and have a bag of ice-melt on hand.

In the crawlspace: Wrap exposed pipes with pre-molded foam rubber sleeves or

fiberglass insulation. If pipe freezing is a significant problem for you, wrap the pipes

with heating tape. Be sure it is activated in cold weather.

Check heat ducts for air leaks, whether they are in the crawlspace, attic or basement, so

all the heat goes through the vents. Fix any breaks or gaps with metal-backed tape.

In the attic: If you can see the ceiling joists, add insulation. Don't use paper-backed,

which can cause moisture problems, say experts at MSN Real Estate.

In the house: Get the furnace checked and the central air conditioning unit winterized at

the same time.

Be sure the fireplace damper isn't open unless you make a fire. Woodstoves should

have glass doors that are closed when the stove is not in use.

Install socket sealers over unused electrical outlets on outside walls, and reverse ceiling

fans so they push warm air forward and force it to circulate.

Around The House Newsletter

Page 5: 09 Oct. Newsletter Superior Service of BA

© October 2009 Superior Service of Broken Arrow Inc. http:/www.357ac4u.com Lic# OK-82223

Around The House Newsletter

Page 4

Advertisers Calculate The Value Of 'Friends'!

Because of email and social networks, we now keep in contact with people who would have drifted away before these tools came to be. Almost every business contact can lead to an invitation for a "friendship" on Linkedin or Facebook. The ties can stay for the rest of our lives unless we break them. Advertisers are using powerful computers that are beginning to explore what these relationships say about us as consumers and workers. They are finding, for example, that if we buy something, there's a better-than-average chance that our friends will buy it too. It could lead to targeted messaging. Big companies are researching employee relationships hoping to speed the flow of knowledge and the generation of ideas among their ranks, according to Business Week. For individuals, the value lies in networking and job seeking inside and outside an organization.

Answer Key on Page 5

Here’s

A C

oupon f

or Y

our F

rie

nds a

nd

Fam

ily!

Famous Quotes

"An enterprising person is one who comes across a pile of scrap metal and sees the making of a wonderful sculpture. An enterprising person is one who drives through an old, decrepit part of town and sees a new housing development. An enterprising person is one who sees opportunity in all areas of life." — Jim Rohn "There are three ingredients in the good life: learning, earning, and yearning."— Christopher Morley "Success is not a secret — it never has been. There are only a few really good ideas, and not one of them is a secret." — Larry Winget "Of all the things that can have an effect on your future, I believe personal growth is the greatest. We can talk about sales growth, profit growth, asset growth, but all of this probably will not happen without personal growth."— Jim Rohn "Everything in your life gets better when you get better, and nothing is ever going to get better until you get better."— Larry Winget

Page 6: 09 Oct. Newsletter Superior Service of BA

© October 2009 Superior Service of Broken Arrow Inc. http:/www.357ac4u.com Lic# OK-82223

Around The House Newsletter

Nutritionists are delighted because Americans are spending more time in the kitchen.

They are eating fewer high-fat fast foods and buying fewer high-salt, prepared and

processed foods in the supermarket.

The biggest crossroad between healthy eating and food cost comes in the supermarket.

Once there, people want to eat well but spend less.

Fresh fruit and vegetables are part of the plan. Some cost more than you would like, but

produce is a healthy bargain if it is all consumed. An estimated 40 percent to 50 percent

of harvested food is wasted.

Americans tend to plan meals around meats, according to Environmental Nutrition.

Though meat is expensive and high in saturated fat, you can eat less-expensive cuts and

get the same nutritional value. Eat small portions (the size of a pack of playing cards is

advised) and freeze the rest. Make dishes like spaghetti without any meat.

Eat whole grains and feel stronger. A whole-grain sandwich with lunch keeps you

satisfied for a long time. A box of regular oatmeal contains 20 servings (microwave

half a cup with an equal amount of water for 75 seconds). It's a low-cost and high-

energy breakfast. To save more on food costs:

Pack a lunch and take it to work.

Shop less often and take a list.

Buy more store brands.

Stock up on yogurt, nuts and fruits for snacks instead of high-fat, high-salt, high-

priced products.

Bake a pot of beans. They are low-cost, delicious and healthful.

Healthy Eating Is Better and Could Cost Less

The National Safety Council offers these suggestions when using a portable generator:

Keep the generator outside and away from windows and vents. Never use one in a

home, garage, crawl space or shed even with windows open.

Consult and follow directions in the operator's manual each time you power up the

generator.

Keep the generator out of moisture and puddles to avoid shock or electrocution.

Use a battery-operated carbon monoxide detector at the spot in your home nearest to

the generator.

To prevent fire, let the generator cool for at least two minutes before you add

gasoline. Use fresh gas.

Never run your generator next to anything that could explode or catch fire.

Don't plug a generator directly into a wall outlet. Instead, have a licensed electrician

install a power transfer switch. (Connecting the generator to a permanent wiring

system back-feeds the power into your home. It's a danger to you, neighbors and

utility workers.

Follow the manufacturer's maintenance guide to make sure your generator runs

properly.

Safe Use Of A Generator

To Lose Weight,

Limit 'Liquid

Calories'!

Researchers at

Johns Hopkins

University studied

the difference

between a 100-

calorie reduction in

foods vs. a 100-

calorie reduction in

sweet drinks such as

soda.

Study subjects who

reduced calories

from sweet drinks

lost more weight

than those who

reduced the same

number of calories

from food.

Possibly because of

metabolic

differences, limiting

"liquid calories" was

more effective.

Page 5

ANSWER KEY

Page 7: 09 Oct. Newsletter Superior Service of BA

© October 2009 Superior Service of Broken Arrow Inc. http:/www.357ac4u.com Lic# OK-82223

Around The House Newsletter

Page 6

A Hot Commodity Now: Rental Properties

Demand for rental homes

and apartments is soaring

all over the country and our

area is no exception.

We are not happy that some

homes and condos are in

foreclosure, but there is one

way we can help. We can

put ourselves in a position

to offer people a decent

place to live while they

rebuild their lives.

At the same time, there is a

significant financial

advantage to ourselves.

Owning a four-unit

apartment building is

always a matter of making

profit now while the value

of the property increases

over the years. The same is

true with larger buildings

and even with duplexes and

single-family homes.

With the great deals

available on these

properties, their value in

future years will be far

greater than one could

normally expect. If you are

looking to boost your net

worth in the next five years,

10 years, or at retirement,

this could be a great

investment.

Some factors to consider

when looking at rental

properties:

* Location: If the property

is in a nice area, it will be

easier to rent. The same is

true if it is close to

amenities such as a park, a

good school, medical

facilities or shopping

opportunities.

* Maintenance: Consider

the building's exterior. A

brick building or one with

good plastic siding won't

have to painted.

* Below-market rents: If

the units are now renting

for less than general market

prices, you can raise them.

Higher rents also mean that

the property is worth

greater because rental

property values are based

on income.

* Less than 20 or 25 years

old: It's mechanical system

is less likely to have

building code violations

and have fewer expensive

maintenance issues.

* A building that is owned

or managed by someone

out of state: These

buildings are often the best

deals because the sellers are

interested in a quick sale.

* The neighborhood is

stable or improving. It

doesn't have to be in the

best neighborhood, but it

should be in one that is not

declining because of a great

many foreclosures or other

problems.

Call Today To Learn

How To Save On

Your Next Home

Project

(866) 226-9080

It's the wow color, whether

it's on the wall, on a

Chinese red chest or a

painted accent chair.

Anyone can stand a touch

of red. It shakes things up

when seen on pillows and

throws, or centerpieces and

napkins. (The red Ferrari

always shook things up, but

that's another story.)

Decorators are taking the

power of red a step further and using it for focal points

in various rooms. Consider

the flaming red pendant

light grouping by

Cinnamon Alvarez, CEO of

A19 in Toronto.

Charlie Chair designer

Karen McKinnon said in a

recent interview, "No

matter how gloomy the

weather on a gray rain-

soaked day, this chair

invites a little sunshine in."

The Charlie Chair has wide

red and white stripes. It's

painted with an exterior grade finish so it can go

outside for the summer. It

was introduced at the 2009

furniture market in High

Point, N.C.

Red can anchor a room

with a solid, tone-on-tone

rug or a rug that includes

red as part of its overall

pattern. Then red can be

pulled out in accessories

such as pillows.

Red can make a quiet

statement or add drama

wherever it appears.

The Most Powerful Color: Red

Page 8: 09 Oct. Newsletter Superior Service of BA

© October 2009 Superior Service of Broken Arrow Inc. http:/www.357ac4u.com Lic# OK-82223

Around The House Newsletter

SEND A REFERRAL: GET A PRIZE

For every referral you send our way that becomes a client, you will receive $25 for service call referrals or $50 for equipment sale referrals:

Cash!

or

A gift certificate to your favorite restaurant!

or

A credit toward your next repair with Superior Service of Broken Arrow!

By referring your family, friends & neighbors, you’ve helped our business grow. Offering these special rewards is our way of saying, “Thank you, you’re the best!”

Without you, we couldn’t do what we do. To take advantage of our Referral Reward Program, just fill out the enclosed referral sheet and either fax it or send it in. Also, take advantage of our newest way of showing our thanks, go online to www.357ac4u.com and send your referrals quick and easy to us. That’s all there is to it!

ROCKET REFERRAL REWARD PROGRAM! If you use this form, we will be able to make sure you get credit for

all of your referrals when they become clients. If you have any

questions, just give us a call at (918) 357-2248.

Your Name: ________________ Your Phone#______________

Referrals: If you run out of room, please feel free to use a

separate sheet of paper.

Name _______________________________________________

Address_____________________________________________

City, State, Zip________________________________________

Home Phone _________________________________________

WANTED! More Customers like You!

Superior Service of Broken Arrow Inc. launched a new Customer Referral Program last spring! It’s a chance for us to thank you for sending customers just like you to us. Any existing customer who refers a new customer to Superior Service of Broken Arrow Inc. for any type of work, we will reward you with a token of our appreciation once the work is completed! Keep referring, and you’ll see discounts and free gifts. It’s our way of saying thank you for your loyalty, and for sending us more customers just like you. Be certain to tell your friends that when they call us to set up an appointment, let the caller know that they were referred by a friend. Tell them to have your name and address handy to give to the operator.

Hank and Lisa win a FREE DINNER from Alberto’s Delicious Italian Grotto and will bring, as our guests, a

couple of their choice. You can be the client of the month too! Watch for your name here in an upcoming month!

Page7

Page 9: 09 Oct. Newsletter Superior Service of BA

© October 2009 Superior Service of Broken Arrow Inc. http:/www.357ac4u.com Lic# OK-82223

Around The House Newsletter

1216 E Kenosha St #245

Broken Arrow, OK 74012

Phone 918-357-2248

Fax: 918-770-8210

Email:

[email protected]

Website:

www.357ac4u.com

INSERT

LOGO

Superior Service of Broken Arrow Money Saving Coupon

$$$$$$$$Take Advantage of Our $$$$$$$$

OUR OCTOBER SPECIAL

20% OFF Present this coupon to any of our service technicians,

and receive 20% OFF your Service Call.* (YES! This

includes warranty copay’s).

This coupon is good only once per household per year.

Expires November 1, 2009.

*Equipment Sales, Repairs and Cleanings are EXCLUDED. **This offer is not to exceed $15.00. ***Not valid with any other offer.

Limited to our service area only

As always you have our Personal Satisfaction Guarantee

Page 10: 09 Oct. Newsletter Superior Service of BA

© October 2009 Superior Service of Broken Arrow Inc. http:/www.357ac4u.com Lic# OK-82223

Giving Back to the Community

As part of our tradition of giving back to the community we serve, we are proud to partner

with the Florence Park Association.

Thank You Florence Park Association!

We have produced a special Voucher for their fund raising event. The Voucher gives the

bearer the ability to save $25.00 on their first service with our company for Heating, Cooling or

Energy power generator services. When the Vouchers are redeemed, we will also donate $25.00 to

their fundraiser!

If you know, or are a part of, an organization that would benefit from our services, please

feel free to call. We look forward to continue to serve You. Just ask for Sean McBriarty. He will be

happy to help and assist your needs. Just call 918-357-2248. Or email Sean at

[email protected].

Don’t Forget Your Fall 2009 PM

Remember, we are now in our fall season and furnaces are coming back to life after being

turned off the entire summer. I will be happy to set an apt with you for your Fall 2009 Preventive

Maintenance. Just call me, Bry’wn at 918-357-2248.

Around The House Newsletter

Page 11: 09 Oct. Newsletter Superior Service of BA

© October 2009 Superior Service of Broken Arrow Inc. http:/www.357ac4u.com Lic# OK-82223

Thank you to all those that have joined us on Facebook! For those who

haven’t, again, you can log on to www.facebook.com and look up Patrick

Conklin, or click on his name to go to the link. And let us add you as not only a

friend but as a valued customer. Patrick, our Technician Manager, will be glad

to answer any questions that you might have pertaining to heating and air. If

you are unsure or still have questions about the 2010 R-22 Freon phase out.

Ask Patrick, he will be glad to answer any of the concerns that you might

have.

Also, thank you to all that viewed or videos on YouTube. We really hope

that you enjoyed them and found them informative. If this is your first

newsletter, Superior Service of Broken Arrow Inc. posted a few videos to help

inform you, the home owner, about some common a/c problems that we see

when out in the field. We will show you the importance of a ‘P’ Trap and tell

you what it’s for. You will see one video of many more to come of ‘Seven Dirty

Secrets That Most Contractors Don’t Want You to Know About’. If you would

like a copy of this report for yourself or would like to know more information,

just call 918-357-AC4U and ask for Sean, out Comfort Specialist. He will

provide you will the information that you are looking for. Or you can log onto

our website and send in the request to get your own free copy.

Lastly, you can always go to our website www.357ac4u.com and check

us out there. We have a lot of information there for you to be informed. There

is a page where you can sign up for us to send you a coupon for 20% off you

next service call. This applies to customers with or without a home warranty.

In other words, if you have an a/c or furnace and you need service, you can use

this coupon.

I hope you have enjoyed this newsletter. All that we have said and the

information we have given is put out there for you, the homeowner. We are a

company with only your best interest and your comfort in mind because

you’re right! You’re home should be more comfortable!

Here is a copy of the links: www.357ac4u.com

http://www.youtube.com/watch?v=InmbZzOvccw

http://www.youtube.com/watch?v=JxdRGtaLtto

http://www.youtube.com/watch?v=D65leXmY9PI

http://www.youtube.com/watch?v=0cT-SsnJCZs

http://www.youtube.com/watch?v=sK2hlDz870s

http://www.facebook.com/home.php?#/profile.php?id=100000178395685&ref=ts

Around The House Newsletter