Systems, People & Staff Engagement

Greener Workplaces and Operations(Part 2)

Greener Processes and Workplaces are achieved by:

Modifying ways of working

e.g. work practices, habits, procedures

Modifying/replacing equipment

PEOPLE SYSTEMS

What do these changes involve?

No/little cost

Changes in work practices,

procedures, habits

Awareness raising + participation + training of staff,

guest engagement …

Modification of SOPs,Checklists, ..

Some investment required, but

payback period can be less than

6 months

Compare technology options, calculate payback period for

investment, training staff on the use of

new equipment

Changes in

equipment

Measure Before and After

Good Housekeeping in all departments

& Process Control

Equipment modification &

change

HOW?

HOW?

Why are systems important?

Because you need proper procedures

and processes in place to make sure

certain standards and practices are

followed and tasks are carried out

effectively and consistently.

Going greener is about adjusting work

processes and reviewing systems to

ensure real and lasting change.

How?

1. Examine activities under a function (i.e. room cleaning)

1. Examine activities under a function (i.e. room cleaning)

2. Identify where they can be adjusted so as to consume less resources (energy, water) and be aligned with the hotel environmental efforts.

1. Examine activities under a function (i.e. room cleaning)

2. Identify where they can be adjusted so as to consume less resources (energy, water) and be aligned with the hotel environmental efforts.

3. Review relevant Standard Operating Procedures and Checklists.

Adjusting work processes and reviewing systems

1. Examine activities under a function (i.e. room cleaning)

2. Identify where they can be adjusted so as to consume less resources (energy, water) and be aligned with the hotel environmental efforts

3. Review relevant Standard Operating Procedures and Checklists

4. Train staff on the changes

Why are ‘soft’ changes in people’s behaviour and work practices important?

Because people are the main drivers of

change.

People are key factors in determining hotels environmental impacts and resource efficiency.

People use equipment, electricity, water, chemicals, etc -> there is great room for improved

efficiency.

Soft changes are often low-cost compared to equipment changes.

Changes in work practices and behaviour also have their challenges:

They are sometimes difficult to bring about.

People need the knowledge, commitment and skills to change the way they work and

behave and identify solutions to environment-related problems.

Specific efforts are needed to encourage staff and guests to participate and contribute to

environmental efforts.

Staff Participation- WHY?

Staff perform key functions and are the ones to adjust work

practices

Being “in the frontline”, they can best identify problems and ways to

improve

Staff perform key functions and are the

ones to adjust work practices

Staff Participation- WHY?

Staff Participation- WHY?

Being “in the frontline”, they

can best identify problems and

ways to improve

Opportunities for wider cooperation

staff/managers

Staff perform key functions and are the

ones to adjust work practices

Being “in the frontline”, they

can best identify problems and

ways to improve

Opportunities for wider

cooperation staff/manager

s

Staff can help spread

good environmental practices

in their

households and

communities

Staff perform key functions and are the

ones to adjust work practices

Staff Participation- WHY?

Staff Participation- HOW?

Collaborate with workers’ organizations

Increasing understanding & awareness:

Why doessustainability matter and what does it

mean for my work?

Awareness raising campaigns

Staff activities Effective signage and

reminders Information sharing

on hotel environmental programmes & results

Staff Participation- HOW?

Involve workers’ organizations

Involvement

Get staff to play a key part in

the development & implementation of sustainability initiatives from

the onset

Staff-management Teams

Use of joint-problem solving & participatory

Suggestions schemes & competitions

Staff champions

Staff Participation- HOW?

Training & Skill Development

Green practices as part of the orientation

In-house training External training

opportunities

Staff Participation- HOW?

Use dialogue with workers’ organizations

Recognition & rewards for staff contributions to environmental efforts

Gain-Sharing Staff Funds Green employee of

the month

NEXT…

Guest Engagement for

Greener Hotel Operations