《 professional english for secretaries 》 unit 2 phone calls handling task 4 taking a phone...
TRANSCRIPT
《 Professional English for
Secretaries 》
Unit 2 Phone Calls Handling
Task 4 Taking a phone message
1
2
Watch a video
and write down
the information
that you think is
important.
3
reference
Jane
Mr. Wang
call her back
52644536
4
reference
Caller: Jane
Person to be called: Mr. Wang
5
reference
Message: call her back
6
reference
Phone number: 52644536
Fill in the message slip with the information you got from the flash movie
Message: __________________________________
To: _______
From: ______
Telephone number:______
Repeat the guidelines with the help of the pictures
1. Start with an effective __________.
2. ask the caller if he / she would like to __________
Reference:1. message taking system2. leave a message
Repeat the guidelines with the help of the pictures
4. __________in responding to the caller’s request.
3. Ask the caller to spell his / her__________.
Reference:3. name and organization4. Take a brief message
Repeat the guidelines with the help of the pictures
5. make sure you write down correctly such information as the_____, _____, _____,etc.
6. After the call, record the_____ and _____ of the telephone call.
Reference:5. telephone number, the date and time, the place of a meeting6. date and exact time
Repeat the guidelines with the help of the pictures
Reference:7. Sign your name
7. _____ in the right place.
Analyze the key elements in a telephone message slip ( Sample 1-3)
Information of the recipient
Information of the caller
Time and date of calling
Common occasions of phone calls
Body of the message
Signature
Analyze the key elements in a telephone message slip ( Sample 1-3)
Information of the recipient
To: _____________
Call to: ( Person ) _____________ ( Department ) _____________ ( Extension ) _____________
Analyze the key elements in a telephone message slip ( Sample 1-3)
Information of the caller
Name of the caller : ______Organization:______Area Code:______ Phone Number: _____ Extension:_____
From:______Company:______Telephone number:______
Person initiating the call:______
Analyze the key elements in a telephone message slip ( Sample 1-3)
Time and date of calling
P.M. Date:______ Time:______ A.M.
Date of call: ______ Time of call:______
Common occasions of phone callsTelephoned Please call Will call again Wants to see you Urgent
Analyze the key elements in a telephone message slip ( Sample 1-3)
Body of the message
Message: __________________
Purpose of call: _____________
Comments: _________________
Signature
Taken by: __________________
17
Watch a video and practice taking a
phone message.
18
Listen to an audio. First, try to note
down the important information. After
class, complete the phone message slip
and hand it in next time.
Homework
谢谢!Thank you!
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