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TRANSCRIPT
Everything you need to know, every month
October 2012
FREEYOUR
NEWSPAPER
WIN PAGE 11
Almost 20 years have passed since the
Richmond, the Property and store teams are celebrating the opening of
Turn to page 9
1,500th Express opens
its doors
X Factor
PAGE 11
Our half-yearresults highlightgood progress intough conditions
UK PLAN ON TRACK
Six months ago we pledged to Build a Better Tesco and said we would invest £1billion to build it.
Turn to page 2 for more
d
comes toEssex
PAGE 05
£200,000 raised in sponsored row
OARSOME EFFORT!
Inside2 October 2012
Making the differencePAGE 06
Our plan to Build a Better Tesco is on track
DOING THE RIGHT THING
Bring in the benefitsYour annual Benefit Report will soon be dropping through your letter box.
If you joined Tesco on or before 6 July 2012, you’ll receive your personalised
receive, including salary, shares and pension information.
If you have not yet signed up to our award-winning pension plan or share scheme, the report also includes information on how to join.
If you have any questions about your Benefit Report or if you haven’t received it by 31 October, speak to your personnel manager.
This year’s Save As You Earn scheme
also opens on 12 October and you have until 1 November to join. Look out for your personal invitation, posters or visit www.ourtesco.com for info.Got an idea about how to
Send your feedback to
e r
For more exclusive offers, log on to the new colleague website
www.ourtesco.com or scan the QR
code left
PAGE 11
WIN FREE FLIGHTS WITH FLYBE
This Red Thai Chicken Curry with Rice is yummy!
PAGE 10
TThChCChwyu
New colleague website Our Tesco goes livePAGE 12
As a special thank you for everyone’s hard work, the colleague Privilegecard discount was increased to 20% last weekend.
Top selling items over the two days included the armchair footballer’s favourite FIFA 13 for Xbox 360 and PS3, as well as iPads and large tins of chocolate, including Celebrations, Cadbury Roses and Cadbury Heroes.
Judith Nelson, UK & ROI Personnel Director, says: “I was pleased that colleagues really got behind the double discount offer and sales were really strong. I also received more than 700 emails about it and we’re responding to every one. We’re reviewing all the feedback to help us offer colleagues the
great ones in the future.”Comments from colleagues included:“Two great things happened this week:
off at Tesco.”“Great to help me buy supplies for my Muslim pilgrimage.”
post and then a huge surprise from Tesco – what a relief!”“I can now buy my son the birthday present he really wants.”“My family can have a better Christmas.”
01926 [email protected]
From a snippet of gossip to a business story, The One wants
to hear all the news. Send in a story suggestion and you’ll be
entered into a prize draw to win £50 of Tesco vouchers.
Colleagues stock up
with double discount
Six months ago we pledged to Build a Better Tesco and said we would invest £1 billion to build it. We’re making good headway, but there’s much more to do.
year, but our Group CEO, Philip Clarke, explains that this was no surprise given the huge investment to improve the UK business for colleagues and customers.
Philip says: “It was pretty much as we expected after the decision we made back in January to invest £1 billion in the UK business. As with all UK retailers we’ve also been affected by the tough conditions in the market and the global economy, which is hardly growing anywhere.”
The results were also affected by the restrictions on opening hours in our largest international business, South Korea.
Despite some tough trading conditions we’ve gained or held market share in the majority of our 12 markets and our six–point plan to Build a Better Tesco is nicely on track with UK sales lifting in the second quarter and positive feedback from customers and colleagues.
Philip adds: “I’m pleased to say that our plan to Build a Better Tesco is rolling out on time and on budget, the changes are coming through and customers tell us they like what they’re seeing. We’ve all been hard at work but there is much more to be done and I’m pleased we have a team in place that is highly focused and energised.”
ONLINEOur Dotcom business celebrated some great results with our grocery online
Collect in 1,300 locations and over 200,000 products now available at Tesco Direct. We’ve also launched dotcom in Poland, the Czech Republic and Slovakia,
with Thailand and Malaysia coming soon. We’ve made three acquistions – Blinkbox, our digital movie service, WE7, our music streaming service and Mobcast, our e-reader service.
TESCO BANKThe Bank has also made good progress with the launch of mortgages. And November looks likely to see the arrival of ISAs.
GLOBAL PERFORMANCEThe majority of our businesses in Asia and Europe gained or held market share in tough external environments particularly regulatory changes in South Korea which have restricted the opening hours of all large retailers and
our US business, Fresh & Easy, delivered a small reduction in losses with sales improving throughout the six months.
THANK YOUOn announcing our results, Philip thanked colleagues saying: “Thank you to everyone for all you have done in the
all that you will do in the rest of the year. There’s a lot more to do but I know that I
s e
p u
*the amount paid out for each share you own
STAFF AND SERVICE 8,000 additional colleagues now in store.STORES AND FORMATS Over 230 stores refreshed.PRICE AND VALUE Personalised Clubcard offers for customers.
RANGE AND QUALITY Over 2,000 Tesco products upgraded, Fresh Bakery revamped and launch of
Everyday Value.BRAND AND MARKETING New advertising agency – Wieden + Kennedy. You’ll see our new ad campaign by the end of the year.
CLICKS AND BRICKS Click & Collect in over 1,300 locations, 200,000 non-food products now available online and Delivery Saver launched.
can rely on you to do the right thing for customers and in the end that’s what will make Tesco great – doing the right thing for customers!
PAGE 05
£200,000raised in sponsored row
OAOO RSOMEEFFORT!
October 2012 3
Got a great colleague who goes the extra mile? Just tell us their name, job title, where they work and why
they’re so special. Email: [email protected]
Post: Nominate a mate, The One, 23-25 Waterloo Place, Warwick Street,
Leamington Spa, CV32 5LA.Include your name and phone number or email address to enter a prize draw
to win £50 of Tesco vouchers.
AND WIN £50!
New-design green carriers set for launch after successful trialsOur blue and white striped carrier bags are changing for the first time in 20 years.
We’re launching a new, more transparent bag that uses less plastic and reduces our carbon footprint on bags by 10%, so it’s better for the environment. The new bag also comes with a fresh design that reminds customers that not only are we doing our bit for the planet, but they can too by recycling the bag
The new bags were trialled for nine weeks in 15 stores up and down the country to find out what customers thought of the change. Greater transparency wasn’t an issue, but customers were worried that the new bags weren’t as strong as our old ones. That’s why the new
design includes a statement to reassure them that they are, as well as a reminder to recycle the bags where possible.
In the trial, our customers really liked the design of the new bag. The bags will start to appear in stores
Packaging, says: “The launch of the new bags is a great team effort and colleagues from Stores, Group
Customer Insight, Stock Control, HSC, Trading Law and Technical, Climate Change and Retail Support
together to turn the project around in just 16 weeks. We’re also using new bags (with different designs) across Central Europe and the Republic of Ireland.”
famous for writing his action thrillers, but did you know he’s the
winning digital book provider and our latest acquisition?
Our purchase of Mobcast will help us offer customers even more choice in downloading great reads
catalogue includes more than 130,000 popular titles and will launch soon.
GOING GREEN? IT’S IN THE BAG
Our new carrier bags use less plastic, and feature a bright design and statements about recycling
Andy McNab was abandoned as a baby at Guy’s Hospital in
Southwark, London, and was arrested for burglary before joining the army.
Mobcast deal is a thriller
Jamie McMahon, Customer Assistant, Leamington Spa Metro
4 October 2012
New app for firework safety
COLLEAGUES GO GAGA IN£130K FUNDRAISERMusical star-studded performances and generous donations all helped Fresh Distribution raise £130,000 for Cancer Research UK.
Hosted near the depot in Hinckley, near Leicester, the family funday and black-tie dinner went down a storm with hundreds of people digging deep to set a new fundraising record for Fresh Distribution, more than doubling the organisers’ initial goal.
auction prizes we decided to go for £100,000,” says Andy Roper, Depot Manager. “We even beat that and had a great time doing it too.”
Colleagues, suppliers and local residents took part in a variety of sporting contests, including an It’s a Knockout
and tug of war. After a quick shower, attendees scrubbed up for a meal, charity
Gaga and Michael Bublé tribute acts.“It was great to see everyone enjoying
themselves for such a worthy cause,” adds Andy.
Tribute acts in the spotlight at funday charity dinner
The funday appealed to all ages, with plenty of activities on offer
Posters and an app aim to save lives on Bonfire Night.
Fireworks go on sale in stores from 15 October. This year, we’re running a safety campaign, with posters in store and a smartphone app (pictured above), to highlight the dangers of fireworks to children.
Sam Bryant, Fireworks Buyer, says: “Firework Fever is our new smartphone app, designed to help
using games and information from our signature character Safety Sam.”
We’re also running a competition for children to
worth of fireworks for their school or local community display.
If your child would like to enter the competition, email their design to [email protected] Park, Welwyn Garden City, Hertfordshire.
REMEMBER, REMEMBER!
Fireworks can only be sold to adults. Store colleagues should operate the Think 25 policy.
Customers must leave the store once they have purchased fireworks.
A maximum of 12.5kg of fireworks per cabinet can be stored on the shop floor.
QR codes have been included on firework store posters this year, so customers can see before they buy.
Firework Fever is available free to download from the App Store.
Tuck in to Real Food
October 2012 5
£5 flu jabsNow winter is drawing in, a bad case of
Get a taste for Tesco Real Food by helping out at the BBC Good Food Show in London and Birmingham next month.
Extra store managers have raised thousands of pounds for Cancer Research UK (CRUK) with a sponsored row.
Winchester Extra
Eastbourne Extra
£200,000 raised in a weekend
EXTRAS MAKE ASPLASH FOR CASH
Blinkbox bus
Gallions Reach, Southend, Wembley, Lea Valley, Romford Gallows Corner, Purley, Addlestone, Newbury and Pitsea.
Real Food BBC Good
ndon and onth.
the stars are outInternet Retailing Director reveals all to The One
Ken Towle
1 The One: Congratulations on launching the 1,000th Click & Collect point. Did you imagine
it would be so successful?Ken: It wasn’t my invention, but I think we’re still only at the beginning of the journey with Click & Collect.
2The One: You led our business in China. That must have been tough. What are the major
differences between retailing there and in the UK?Ken: It wasn’t tough, it was great! There was more the same than there was different, but the biggest change was going from being number one in the UK to building a brand store by store from a very small start.
3The One: Do you do all your shopping online?Ken: No. Like nearly everyone else in the UK,
I’m a multichannel shopper.
4The One: Apart from Tesco, of course, which online retailer gets your vote?
Ken: There are many to admire and learn from and not just the obvious.
5The One: You joined Tesco in 1985, what was your first role?
Ken: Bakery manager.
6 The One: What has made you stay with the company for so long?
Ken: The growth of the company has created so many opportunities, which I’ve been lucky enough to be part of. I love retail, our customers, colleagues and the Tesco ‘buzz’.
7The One: What’s the best part of your job?Ken: The variety, achieving great results and
working with great colleagues.
8The One: What makes you tick outside of work?
Ken: Family, good food, a good movie, laughing and time in the gym.
9 The One: What would be your Tesco desert island dish?
Ken: I love fruit, so Tesco Finest cherries and raspberries. And a four-cheese pizza!
10 The One: What is your motto?Ken: Never give up, do your best and be
happy and fulfilled in what you do.
6 October 2012
Colleagues across the business are going the extra mile every day to deliver exceptional service thanks to Making Moments Matter – a new training programme that’s being rolled out across stores.
Since earlier this year, store managers have been selecting one member of their teams each month to be recognised for their outstanding customer service. These Serv-ice Superstars who have gone the extra mile in all sorts of ways from giving expert advice to saving lives, are rewarded with a badge and their name on a roll of honour in store. See below for just a few examples of the fantastic service that some of these super-stars have been delivering.
staff and serviCeNow, with Making Moments Matter we’re giving all our people the tools and skills to ensure our customers leave our stores with
a smile on their face.Helen Gales, Customer Service Director
says: “We’ve called it Making Moments Matter because often it really is just a few seconds where we have a chance to show customers that Tesco values them whether it’s showing them where to find a product or asking if they want help packing their bags.”
better serviCe ManagersTo help roll out the training there’s a new role in stores, dedicated to improving customer service and delivering colleague training.
Better service managers, now in many of our stores, have been busy learning all about their new roles and how to deliver effective customer service training sessions for colleagues.
From now until Christmas, everyone working in a store will go through two sessions of Making Moments Matter training, led by their better service manager. Let us know what you think of t h e t r a i n i n g b y e m a i l i n g [email protected] or texting 07860 008017.
Making Moments Matter is helping colleagues to put customers first
minutes with...
introducing our latest service superstars
Michael Brancalion, (above left)
Dotcom Driver in Norwich, saved
the life of a 90-year-old customer
in her home.Michael was delivering the
customer’s shopping when her
son came out of a room feeling
unwell and passed out on top
of her. Michael helped him to a chair,
but his mother was unable to move. He phoned some relatives
and an ambulance, staying on
the call and following the medical advice until relatives and
an ambulance arrived. He even got the delivery in
from the van and put the groceries away in the kitchen.
The customer says: “This man’s actions and grasp of the
situation were beyond the call of
duty, exceptional and without being melodramatic, life saving.”
Lee Marshall (right) from Pengam Green Extra got back
from his holiday with damaged
ligaments, which meant that his usual job on trollies was going to be difficult. He agreed
to work on checkouts instead
and got great feedback from customers who said that he was friendly,
helpful and left a positive lasting
impression of the store.
Sherif Clinch (left of picture) from Ipswich gives fantastic customer service and has a natural ability to make every customer feel like they are the most important person. He travels a great distance by public transport to get to his shift, but always arrives on time.
June Cannell (centre of picture) from Ballygomartin Superstore, Belfast, was asked by a customer for an item of clothing, which the store did not have in the right size. When shopping herself in a different store, June came across the item, purchased it with her own money
and brought it back, much to the delight
of the customer on her next visit!01926 [email protected]
Contact The One
TELL US A STORY AND
WIN £50 From a snippet of gossip to a business story, The One wants
to hear all the news. Send in a story suggestion and you’ll be
entered into a prize draw to win £50 of Tesco vouchers.
top efforts
the stars are out“I’ve only been at the Abergavenny store for six weeks, previously I was Store Manager at Caerphilly Metro. Both stores achieved great scores in their Customer Viewpoint surveys and I’m really proud of what the store teams have managed to do.
“My top tip for doing well in the Customer Viewpoint is to first do well in your Employee Viewpoint. Both Caerphilly and Abergavenny stores have a really friendly feel, which comes down to the attitude of the people. In Caerphilly, we increased our Employee Viewpoint score by 15%, which I think demonstrates that if your team are engaged and motivated, good customer service will naturally follow.
“Make sure every team member is engaged and informed. For example, when our Bakery in Caerphilly was refreshed, we ran Team Talks with every colleague, explaining
the changes and the reasons for them, giving everyone the confidence and knowledge to pass this information on to customers.
“We’ve got some customer service training coming up soon and I’ve already had members of the team asking me for details. They’re all keen to get involved and learn more and this positive attitude really shows when they are dealing with customers too.”
how we deliver great service nerys Hughes, store Manager, abergavenny Metro, explains how she achieved great scores in her store’s Customer viewpoint survey
October 2012 7
We all remember those customer assistants who make our day by going the extra mile and we have our pet hates too. The One found out what colleagues judge to be good and bad service
Assunta Cucca, Innovation Manager, Shire Park says: “I hate waiting for service in restaurants. In Korea, they have call bells on the table, which you press when you’re ready to order. Your table number is displayed on a screen and a waiter will come over. It’s fast and efficient as long as you respect the unwritten rule of not pressing the button every minute!”
Kate Conway, Events Manager, says: I’ve had a traditional Gloverall duffle coat for years and the toggles were attached with little bits of thin rope. Over the years, the rope frayed and the toggles fell off. I contacted them by phone and they asked me to send it back, which I did. Four days later, the coat reappeared with new toggles attached at no cost to me.”
Briony Rutt, Better Service Project Manager, says: “I was in a huge queue at an M&S checkout. The customer assistant started to scan my items, not acknowledging the queue or the long wait and not speaking until she just said “128”. No please or thank you and not a great experience after queuing for a long time and spending a large amount of money.”
8 October 2012
COOKING?Our new products – loads of ‘em! Colleagues at Leamington Spa Metro tuck in to give their verdict
WHAT’S
From ready meals to haircare, hundreds of new and improved products will appear on the shelves in stores this month. It’s all down to the Range and Quality part of the plan to Build a Better Tesco and improve what customers think of all our products.
The Convenience launch includes a new and improved range of ready meals, hot pies and quiches, with 20% extra meat, so The One headed over to Leamington Spa Metro to
the new ranges.
VERDICTSSharon Draper, Customer Assistant, says: “I don’t normally like spicy food, but this Red Thai Chicken Curry with Rice is mild and really yummy. It looks appetising because it’s so colourful and the chicken looks like it’s obviously good quality.”
Dominique Ashbourne, Produce Manager, adds: “The rice with the Thai Chicken Curry is perfect. It’s sticky rice, so it’s closer to authentic Thai food.”
Maz Brien, Customer Assistant, loved the Chicken Casserole with Dumplings. She says: “It has big, proper pieces of meat in it that just fall apart. It tastes more like something you’d cook at home rather than a ready meal.”
Dominique says: “My least favourite is the Lamb Rogan Josh and Pilau Rice. It’s really
it either.”
Out of all the products on offer, Alex Gill, Customer Assistant, picked the Chicken Pie as his favourite. He says: “The chicken is really tasty and I’m glad the pie is not packed with vegetables because it means you get more meat.”
Maz says: “The Steak Pie is also really good.
there – it’s packed full of beef. And it’s good-quality beef too!”
EVERYDAY VALUEFast growth and positive customer feedback means that Everyday Value has been extended
cereal and a chocolate party cake. This takes the total number of products in Tesco’s Everyday Value selection to 660, giving customers greater choice than at any other UK supermarket.
Rachel Pryce, Commercial Project Manager, says: “After phase one of the Everyday Value
the gaps our competitors might have, meaning Tesco now has the biggest value range.
APPLE OF YOUR EYEStores should soon see the Produce autumn range, which gives more space to what’s in season at this time. New products will appear in the prepared vegetables and prepared fruit areas. We’ve listened to our customers to ensure we have the right range in the right store while making their shopping trip easier.
Throughout the autumn, look out for seasonal leaflets and POS to showcase our great British produce, seasonality, quality and freshness.
Earlier this year, a campaign called Love Bananas was introduced to help Produce colleagues look for and remove damaged and bruised bananas before they reached the shelves. This was hugely successful, with complaints down by 7%, so the campaign has been extended to apples and pears too.
FROZEN
hit Frozen. Mary-Claire Morris, Customer Format Manager, says: “Customers have told us that they don’t like to browse the Frozen aisle because it’s generally cold and unpleasant! While we can’t change that, we can change how we use the space and mix of products.”
The category has undergone a complete review, across all of its product areas. Products with a natural link, such as roast dinners or children’s favourites like pizza and dippers, will now be situated next to each other to make the shopping experience easier.
We’ve launched hundreds of new and improved Frozen products, including ones you might not
pasta. Our Meat Free and Free From ranges have been expanded, while an in-aisle bay for meal deals will improve the shopping experience.
OS toseasonality
My job involves making sure our suppliers meet the high standards we expect, so I spend a lot of time visiting factories and checking production processes, as well as taste-testing the product.
I must get through 10 to 20 pies a week, but it’s like tasting wine, you’re supposed to spit it out. OK, I confess, the pies are delicious and I quite often have a second bite. Just to make sure. Since I started four months ago I’ve put on a kilo, which isn’t bad. But I am down the gym four nights a week to keep on top of the calories. I’ve got 28 products to look after, from the traditional such as steak and kidney suet pudding, to the more adventurous like chicken and chorizo pie. These are smaller, individual 235g products, targeted at a younger audience.
When I eat out, I constantly compare what other places serve. What really annoys me is what you often get served in pubs, which is basically a stew with a pastry lid. Did you know that to qualify as a pie, the dish has to have a pastry bottom as well as a top?My favourite pie? It’s got to be creamy roast chicken, or maybe the steak pie. Or, hang on…
Emma Buck did! Although the technical manager might taste up to 20 pies a week, her waistline is not suffering
WHO ATE ALL THE PIES?
(l-r) Customer Assistants Sharon Draper and Maz Brien, Produce Manager Dominique Ashbourne, and Customer Assistant Alex Gill
d to spit it t O
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October 2012 9
Take a look at what our competitors are doing
MORE CONVENIENCEMorrisons will increase the number of its convenience stores from 5 to 70 by the end of 2013. The decision follows new research by retail analyst IGD that says the convenience sector will grow by 5% annually until 2017.
DEFEAT IN PRICING WARAsda has lost out to Argos over a pricing war TV advert. Argos rebuffed claims that an independent price checker found Asda cheaper on 551 branded products and took the complaint to the Advertising Standards Authority, who ruled the ad must not appear again.
REPUTATION CRACKEDMorrisons has lost its Good Egg commenda-tion, as it is selling eggs from caged hens under its M Savers brand. The welfare award from Compassion in World Farming was given to the retailer in 2008, when it committed to not sourcing from caged birds.
FOLLOWING THE LEAD ON PACKAGING
Lidl and Aldi have announced they will follow our lead in supporting a new approach to food labelling. Both retailers support a hybrid system of Guideline Daily Amounts (GDA), together with traffic light colour coding for the front of packaging.
LACKING LOCAL JOBSSainsbury’s has defended its employment policy, following complaints that its Tottenham store, in an unemployment black spot, had just four local employees. The store was criticised at a council meeting, following an employment survey.
Volunteers needed for charity collectionCan you spare a couple of hours to help raise money for our Charity of the Year 2012, Cancer Research UK? More than 7,000 volunteers are needed for the charity’s national collection, which takes place outside our stores from Friday 26 to Sunday 28 October 2012.
This is a fantastic opportunity to help raise thousands of pounds towards our £10 million
fundraising target and support life-saving research into the early diagnosis of cancer.
CRUK is particularly looking for colleagues to be team leaders and help the collection weekend run smoothly.
For more information or to sign up as a volunteer, please email [email protected] or call 0203 469 5121.
yyyyyyyyyyyOur newest store has entered the record books as the 1,500th Express to open.
Situated in a Grade II-listed building, which housed a former cafe and bakery, the Richmond store in London opened last month and, thanks to the Property team, Tesco’s newest Express has a unique appearance that fits perfectly with the surrounding town, taking into account its original fascia, window bays and cornicing.
To mark the celebration, The One caught up with long-serving Express Commercial Operations Manager Mark Strangleman (pictured above right) to find out more about Express.
How have things changed?“Express has become more important.
format has grown – there are Expresses in key locations all over the UK now.”What is the biggest difference between now and when it started?
opened in 1994. It’s become more impor-tant and as a format, Express stores ac-count for a lot of Tesco’s recent growth. There are more opening than Superstores or Extras.”Why is this the current trend?“Top-up shopping has become more popular and, as a result, the convenience business has grown.”What does the future hold?“Express will play a big part in Tesco’s growth. The format is set to play a big part in the future of the business.”
Andrew Rowlinson (left), Managing
Director of Express with Store Manager
Christy Fernando
Express celebrates landmark with historic opening
RECORD BREAKERS
git committed to notsourcing fromcaged birds.
10 October 2012
EMPLOYMENT CAMPAIGN WINS PM SUPPORTWe take part in scheme to help young people get into workLee Shopland started working on checkouts in Dover Extra at 16. Now 21 years old and with several years of hard work, Lee has been promoted to skilled Baker. He even recently stepped up to cover the Bakery Manager role.
Matthew Barlow joined the Trainee Management Programme in 2011, after deciding against university. He was promoted to team leader within six months and one year later is being trained to run his own Express store in Lincoln.
Lee and Matthew are just two examples of how Tesco is helping young people to gain
Now, we’ve joined forces with other major retailers to take part in the Feeding Britain’s
Future campaign – an initiative to help young people get into work. During one week in September, companies from across the UK’s food and grocery industry offered training to 10,000 young people.
The scheme even had the backing of the Prime Minister, when Matthew and Lee visited 10 Downing Street to kick it off.
Mel Backhouse, Project Manager, says: “I’d like to say thanks to the 38 training and personnel managers who ran two workshops
interview preparation, role plays and how to write a CV, as well as explaining what businesses are looking for in prospective employees.
“We had really positive feedback from the young people involved and it has helped our stores and distribution centres to connect with a pool of local talent.”
Last month, almost 250 new graduates also started their placements at Tesco and we were ranked at number 12 in The Times Top 100 Graduate Employers list – our highest position ever.
Lee Shopland (left) and Matthew Barlow (right) outside Number Ten and meeting the Prime Minister (top)
October 2012 11
MAKE YOURSELF A CUPPA AND TAKE A BREAK WITH THESE FUN PUZZLES
The One wants to know! Send in a photo with your name, phone number and email address, and it could appear in the next issue.
Celebrity sightings around Tesco stores
The X Factor finalist and
chart-topper Olly Murs popped
into Chelmsford store after his
performance at nearby V Festival.
Laura Cervini, Checkout Team
Leader, says: “He was such a lovely,
polite guy and even said have a nice evening to all of us on the tills as he was leaving.”
FLIGHTS FOR TWOTo enter, simply answer the following question:
What is the capital of France?For your chance to win, email the answer,
plus your name, location and contact telephone number or email address, to [email protected] by
26 October 2012
Fancy getting away and exploring a new destination? Well this issue, The One has a pair of return flights to give away, courtesy of flybe. That means you could soon
be jetting off to one of its great European destinations, including Paris, Amsterdam or Edinburgh.
WIN!
SUDOKUFill in the grid so that every row, every column and every 3x3 box contains the
medium
TERMS & CONDITIONSWin flights: The competition is open to all employees of the Promoter and its subsidiaries resident in the UK aged 18 or over, except for anyone directly connected with the planning or administration of the competition. Enter by emailing [email protected] and telling us what the capital of France is. You can also enter by post to The One, 23-25 Waterloo Place, Leamington Spa, CV32 5LA, or by text to 07797 801671. Send the competition name, followed by your name, address and answer only. Texts charged at your normal standard network rate. Entries must be received by 26 October 2012. Illegible, damaged, lost or late entries cannot be accepted. Proof of posting is not proof of receipt. Only one prize per household. The entry instructions form part of the rules. By entering, you agree to accept and be bound by the rules. The winner will be the first correct entry drawn. The judges’ decision is final and no correspondence will be entered into. The first prize is a pair of return flights from any Flybe airport to any direct Flybe destination. Tickets cannot be used for Spanish, Portuguese or Croatian routes. Flights can only be taken on Flybe scheduled services, this excludes any codeshare or franchise services. At least 14 days’ notice must be given when booking. Tickets are strictly subject to availability. French routes, excluding Paris, in the months of July and August will be restricted, all routes between 19 December and 6 January and during all other Bank Holiday and peak travel times are subject to availability. The flights must be taken simultaneously and cannot be used on separate dates. There are no cash alternatives. Winners will be notified via email. Winners’ names will be available after that date by emailing [email protected]. Promoter: Tesco Stores Ltd., Tesco House, Delamare Road, Cheshunt EN8 9SL.
LAST ISSUE’S WINNERS WERE: Stand Up To Cancer Tickets: Natasha Wilding, Portland Easton Superstore. Celebrity hair products: Clare Broome, Ludlow Superstore. Team GB day out: Andrew Webber, New Malden Extra. Cases of wine: Alan Barry, Trevor Mitchinson, Caroline McDermott, Ekeli Atasie, Angela Kelsall, Chris Butt, William Rutherford, Peter Millar, Karen Footitt, John Ball.
AMAZEDStarting on the black circle and moving from circle to touching circle, but using no letter more than once, what is the longest word you can spell out?
No debit card fees apply, credit card fee of £11 per booking may apply. New Economy may not be available on all routes. All Essentials tickets are changeable, fees will apply. *1 piece of hand baggage/Restrictions on additional hand baggage item (laptop) apply at certain airports. **Not available at all airports. See website for full details.
12 October 2012
Delivery Saver, which gives customers unlimited Dotcom grocery deliveries for just £10 per month, has been a huge hit with customers since its launch in June. More than 50,000 customers have signed up for the new service and you can join them and earn extra Clubcard points at the same time with our special colleague offer.
Sign up for the three-month plan and get 600 extra Clubcard points, or take the six-month option and get 1,200 points – that’s equivalent to £48 if you exchange for Clubcard rewards! And if you join before 4 November 2012, you’ll get a priority Christmas order slot thrown in too.
Mandy Minichiello, Senior Marketing Manager, says: “Our customers love saving money with Delivery Saver and priority access to Christmas slots makes it even more attractive. This is a brilliant opportunity for colleagues to start
Visit www.tesco.com/deliverysaver to
Save a packet on Dotcom
The new Our Tesco colleague website is now live across all stores and will launch in the distribution centres next week.
The site just for our people features
and gives you the chance to share updates, pictures and videos easily with your colleagues across the UK.
the website? Here’s the feedback:
Ian Payne, Trainer, Hinckley Distribution Centre , says:
“It’s absolutely brilliant. The site and information is bright, interesting and exciting – it’s exactly what we wanted. Compared with what we had before, the new website is more relevant.
“I particularly like the videos because it’s more interactive than just having lots of text to read. If there’s anything you
than before.
“The site is new, fresh and that in itself will encourage people to log on and use
Jeremy Edwards, Checkout Team Leader, Bournemouth Superstore, says: “The website provides what we want and ticks all the boxes. It’s really good because everything is in one place now. Before, you had to look at different websites depending on the information you wanted, which put a lot of people off.
“It’s tailor-made for each individual and all the important things you need are easily accessible, thanks to the website’s clear layout. Our Tesco is a one-stop shop and will probably encourage more people to log on.
“The best thing about the whole website is that people from across the business have been consulted to make
REGISTER AND WIN!Our Tesco colleague website is now live and accessible
Register now and receive a special promotional code for blinkbox –five movies for just 99p each!