listening and hearing are not the same thing. listening is an active process. listening requires...
DESCRIPTION
Sender based Channel based Message based Context based Social based Video-”Fast Food”TRANSCRIPT
Listening and hearing are NOT the same thing.
Listening is an active process.
Listening requires effort.
Listeners do NOT receive the same message.
Hearing Selecting Attending Understanding Evaluating Remembering Responding
Sender based Channel based Message based Context based Social based
Video-”Fast Food”
Pseudolistening “okay” “Uh-huh”
Ambushing look for weaknesses
Selective listening Only choose what
reinforces likes/dislikes
Video”what was that?” Dominate listening
Monopolize listening Defensive listening
Attacking comments
Focus on the speaker
Try to understand the message
Monitor your listening habits
Block out noise
Listen before you evaluate
Consider the source Consider the
evidence Consider the
argument
Try to understand Encourage others to
keep talking Offer support Choose correct
environment “What does the
person need”
Increase enjoyment Improved
understanding Enhanced empathy Increased civility