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NONVERBAL COMMUNICATIONDef: Is the sending and receiving of messages without the use of words.

Between 65-90% of messages are nonverbal.

Non-verbal CommunicationAre the messages that are sent through body language and facial expressions

Has the potential to send a message opposite to what is trying to be communicated

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3NONVERBAL COMMUNICATIONWe communicate nonverbally whether we intend to or not. Even silence can be called nonverbal communication.

Non-verbal CommunicationIncludes the following:eye contactfacial expressionsgesturesposture and body orientation proximity paralinguistichumor

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5Eye ContactEstablishes credibility with the audience by allowing the people to know the speaker is sincereHelps spark an interest with the topicCreates an inviting atmosphere for the audience

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6FACIAL EXPRESSIONSDef: Movements of the eyes, eyebrows, and mouthHelp express feelings and emotionsSet the tone for the conversationa simple smile can send a message that is inviting and happy to the audience

Facial ExpressionsCan provide feedback on the information that is being communicated

A look of confusion during a conversation can help the speaker realize that they need to go back and explain the information further and clarify any questions

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8Our thoughts are reflected in our facesApproval or Disapproval

Interest or Disinterest

Understanding or Misunderstanding9GESTURESMovement of the arms, hands, and fingers

Can be used to highlight an important statement in the speech

GesturesAre required in communication, otherwise the speaker is seen as unanimated and boring

Should be used appropriately to emphasize certain words or phrases

Create a more interesting appearance

1111Gestures help show enthusiasm

Be careful - too many gestures can be distracting!

ProximityIs the distance from which the speaker is to the audience

Differs from culture to culture

The speakers distance should be close enough to the audience to maintain their attention, but far enough to not invade the audiences space

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13ExampleUsually in a conversation with two American people, whom are familiar with each other, they stand about 1 to 2 feet away from one another.

14Fun Fact: Using an indoor voice is done when standing 12 to 36 inches from the other person.

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ParalinguisticConsists of tone, pitch, rhythm, loudness and inflection of voiceRequires practice to reach the correct volume, tone or pitch for a presentationeach presentation style will varyfinding the appropriate tone, pitch, rhythm, volume and inflection is keycan be used to convey emotion 15Fun Fact: The most common mistake for most people is being monotone.

15PITCHThe highness or lowness of a voiceInflection the rising or falling of pitchAdds varietyEmphasizes feelingGives meaning to the messageOne pitch = monotone = boring = snoring

RATEHow fast or slow a person talksSlow down to emphasize a pointVarying speeds can help keep the listeners attention

VOLUMEThe loudness or softness of a voiceWhen emphasizing a point, speak loudly.

ARTICULATIONMaking sure that every syllable of a word is pronounced correctlyExamples:Good Morning MornnDid you eat? Dijeet?

PAUSESCan create a dramatic effectAdds emphasisAllows time for the listeners to think Develops suspense

HumorIs discouraged in certain settingsCan be used as a simple way of breaking through the stress in a roomAllows for a more friendly approach

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Posture and Body OrientationCommunicates countless messages just by walking, talking, standing or sitting Should be done so the speaker appears approachable and friendly rather than distant or rudeCan be distracting if the speaker sways back and forth or is constantly pacing the stage

22Fun Fact: Using open body language, such as uncrossed arms and legs, sends the message of being more positive and open to the message.

22A. Positive Body LanguageRelaxed postureArms uncrossed,palms openGood eye contactNod agreement

Smile at humorLean closerUse gesturesB. Negative Body LanguageBody tension, wrinkled brow clasped handsFolded armsHands near mouth

FidgetingYawning