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© Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management, Antenna August 23, 2011

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Page 1: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

© Copyright 2011 Antenna Software, Inc. All rights reserved.

Empowering Employees and Engaging Citizens through Mobility

Tony KuehSVP, Product Management, Antenna

August 23, 2011

Page 2: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Introduction

2© Copyright 2011 Antenna Software, Inc. All rights reserved.

Previous Experience:

Tony KuehSVP, Product Management

Antenna

Page 3: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Open Data

Image courtesy of waithast.com

A Global Movement Toward Gov 2.0 3.0

Page 4: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

International Open Data Sites

4Images courtesy of Data.gov

Page 5: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,
Page 6: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Mobile Web, Applications and Content for Any Device

Page 7: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Antenna at a Glance

7

Background

• Headquartered in Jersey City, NJ

• Offices in Boston, Toronto, Guildford, Krakow, Bangalore, Seoul and Hong Kong

What We Do

• Antenna Deploys Happiness.

• Mobile internet and apps specialist

• Broadest portfolio of employee-facing and customer- facing mobile apps

• Running on a best-in-class mobile enterprise application platform (MEAP)

How We Do It • The Antenna Mobility Platform (AMP)

• Leading mobile SaaS platform that enables enterprises to build, deploy & manage their mobile apps and content for employees and customers

Who We Do It For

• Over 80 Global 1000 clients

• Amtrak, Coca-Cola, Hallmark, Home Depot, ING Direct, J&J, Merck, NASA, AT&T, T-Mobile, Telenor, Wal-Mart and Xerox

Investors • North Bridge, Polaris, Commonwealth and Investor Growth Capital

Page 8: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

8

GovernmentGovernment

Once Upon a Time …R

EA

CH

FUNCTION© 2011 Antenna Software | All content confidential

Page 9: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

9

www.usa.govwww.usa.gov

Then Organizations Went Online …R

EA

CH

FUNCTION© 2011 Antenna Software | All content confidential

Page 10: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

10

m.usa.govm.usa.gov

Then Along Came “Mobile”R

EA

CH

FUNCTION© 2011 Antenna Software | All content confidential

Page 11: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

11

iPhoneiPhone

Then Came the iPhoneR

EA

CH

FUNCTION© 2011 Antenna Software | All content confidential

Page 12: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

12

The Lines Between Work & Play BlurredC

ITIZ

EN

S

EMPLOYEES

PlayPlay

WorkWork

© 2011 Antenna Software | All content confidential

• Beautiful UI• Intuitive UX• Fun to use • Badge appeal

• Beautiful UI• Intuitive UX• Fun to use • Badge appeal

Page 13: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

13

CIT

IZEN

S

EMPLOYEES© 2011 Antenna Software | All content confidential

• Beautiful UI• Intuitive UX• Fun to use • Badge appeal

• Beautiful UI• Intuitive UX• Fun to use • Badge appeal

PlayPlay

WorkWork

The Lines Between Work & Play BlurredWe Were Introduced to the ‘App Store’

Page 14: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

14

Others Quickly Followed SuitC

ITIZ

EN

SS

EMPLOYEES© 2011 Antenna Software | All content confidential

Page 15: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

15

A Sea Change Occurred C

ITIZ

EN

S

EMPLOYEES© 2011 Antenna Software | All content confidential

Page 16: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

16

The World Looks A Little Different Today

© 2011 Antenna Software | All content confidential

the BIG FLIP

Page 17: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

17

Buyers See Enterprise Software Differently

Software 1.0

• ‘Feature’ centric

• Sign & Drive

• Buy it

• On premise

• The ‘annual release’

Software 2.0

• ‘User’ centric

• Drive & Sign

• Rent it

• In the cloud

• Agile product development

© 2011 Antenna Software | All content confidential

Page 18: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

To See the Future …

18© 2011 Antenna Software | All content confidential

… We’ll have to look to the past

Page 19: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Evolution of ComputingR

EA

CH

FUNCTION

MainframeMainframe InternetInternet MobileMobileClient/Server

Client/Server

19© 2011 Antenna Software | All content confidential

Page 20: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

REA

CH

FUNCTION

Mainframe

Mainframe

InternetInternet MobileMobileClient/Server

Client/Server

Extend

Transform

20© 2011 Antenna Software | All content confidential

Page 21: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Extend

Transform

Extend

• Government Driven

• “I have to use it”

• Push

Transform

• User Driven

• “I want to use it”

• Pull

21© 2011 Antenna Software | All content confidential

Page 22: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Mobile Evolution

22© 2011 Antenna Software | All content confidential

# Apps

# Devices

Single App

Single Platform

Multiple Apps

Single Platform

Single App

Multiple Platforms

Multiple Apps

Multiple Platforms

Page 23: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Mobile Evolution

23© 2011 Antenna Software | All content confidential

# Apps

# Devices

Single App

Single Platform

Multiple Apps

Single Platform

Single App

Multiple Platforms

Multiple Apps

Multiple PlatformsPLATFORM EXTENSION

BRAND EXTENSION

CONTENT EXTENSION

APP EXTENSION

• Faster networks

• More device memory

• Longer battery life

• Consumerization

• Great UI/UX (iPhone)

• App Stores

• Tablet explosion

• Cloud services

• Social/Collaboration

Mobile 1.0 = Extension

Page 24: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Evolution of Enterprise Mobility

B2E B2C

Native

Web/

HTML5

24

MOBILE 1.0

Government

Tech

nolo

gy

Mobile 1.0 applications and services

are typically PROCESS DRIVEN workflows and USER

EXPERIENCE which primarily are

extensions of ENTERPRISE INFORMATION SYSTEMS

such as CRM and ERP. They are often

deployed on PROPRIETARY mobile infrastructure and are based on

SYNCHRONIZATION technology.

Page 25: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Evolution of Enterprise Mobility

B2E B2C

Native

Web/

HTML5

25

MOBILE 1.0

Tech

nolo

gy

Citizen Reach

ROI Reach & ROI

Government

Page 26: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Evolution of Enterprise Mobility

B2E B2C

Native

Web/

HTML5

26

Tech

nolo

gy

MOBILE 2.0

Mobile 2.0 applications and services typically deploy GRAPHICAL INTERACTIVE user experience that is INTUITIVE and often feels

consumer or USER CENTRIC. These applications were built from

the ground up to be MOBILE CENTRIC. Often these applications

employ WEB GRAPHICS TECHNOLOGIES such as

HTML/JavaScript/CSS among other OPEN STANDARDS. The

speed of innovation requires FAST DEVELOPMENT AND DEPLOYMENT. Finally, these solutions are meant to be deployed

to the masses, thus CROSS PLATFORM support is important, as

is the ability to leverage CONSUMER DISTRIBUTION channels

for APPLICATIONS and CONTENT.

Government

Page 27: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Developer’s Decision: Native vs. Web

27

Native Decision Point Web/HTML

Native SDK Functionality Browser or Container

Objective-C, Java, etc. Skill Set HTML/JavaScript/CSS*

Smartphones Only Target Devices All Mobile Web Devices*

App Stores Distribution Web URL

Online or Offline Connectivity Requires mostly online*

On or Off Device Application Logic On Server*

On or Off Device Data Storage On Server*

HTML5 Considerations:• Enhances CSS user experience• Limited to smartphone devices• Enables offline capabilities (app logic/storage)• Exposed to HTML5 fragmentation

Page 28: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Mobile Accelerant?

28© Copyright 2011 Antenna Software, Inc. All rights reserved.

“Over 50% of all mobile apps will switch to HTML5 within 3-5 years ...”

McKinsey & Company, April 2011

Page 29: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

The ‘Good & Bad’ of HTML5

29© Copyright 2011 Antenna Software, Inc. All rights reserved.

• Totally open

• All web-enabled devices

• Write once, deploy to any

• Easy to deploy

• Persistence of data

• Not on all devices

• No background processing

• No push notifications

• No enterprise-class management

Page 30: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Mobile Approaches – It Depends

• Deliver an uncompromised world-class USER EXPERIENCE while using STANDARD web technologies & tools

• Deliver a great site experience WITHOUT DEVELOPERS by using Web Builder

• IMPROVE TIME-TO-MARKET by leveraging reusable components

• Effortlessly manage complex FRAGMENTATION in mobile web browsers & WEBKIT implementations

• ENHANCE web applications with NATIVE DEVICE CAPABILITIES through the use of AppCreator or Volt

30

• Develop applications FASTER by using a SCRIPTING language and a rich CUSTOM CONTROLS LIBRARY

• Easily port applications to new device OS platforms by REUSING and keeping a COMMON CODE base

• Distribute your applications internally through your own STOREFRONT or consumer AppStores

• Leverage sophisticated MEAP capabilities such as data SYNCHRONIZATION, end-to-end ENCRYPTION, and OTA DATA COMPRESSION

NATIVE APPS MOBILE WEB

Page 31: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

What is this Today …

31© Copyright 2011 Antenna Software, Inc. All rights reserved.

Mobile 1.0

Mobile 2.0

• Majority of apps built for mobile first

• Shift from apps to content

• Wider adoption of mobile services

• Using analytics for better agility

Web Standards

Will Become This Tomorrow

2011 2013

Page 32: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

At the Nexus of the Market

32

B2E B2C

Native

Web

Page 33: © Copyright 2011 Antenna Software, Inc. All rights reserved. Empowering Employees and Engaging Citizens through Mobility Tony Kueh SVP, Product Management,

Thank You