© british telecommunications plc workshop outputs

© British Telecommunications plc

Workshop Outputs


Yorkshire and Humber 9 High Impact Changes

1. Shared Care Records to Support Care Pathways2. Mobile Working3. Optimisation and Exploitation of Clinical Systems4. Exploitation of National Infrastructure Programme5. Work Flow Technologies6. Efficiency/Productivity Technologies7. Exploiting Information [Turning Data into Knowledge]8. Improving the Customer Experience9. Capturing/Reordering Data Efficiently

10. eHealth11. Sustainable Support Service Provision

NB: 10 & 11 are existing programmes of activity NB: 10 & 11 are existing programmes of activity


Prioritised HICs

Business

Value

Impact

Business

Value

Impact

High High

LowLow

Implementation – degree of difficulty Implementation – degree of difficulty Low Low HighHigh

Time

Cost

Risk

Disruption

Time

Cost

Risk

Disruption

QuickQuickSlow Slow High

High

High

High

High

High

Low

Low

Low

Low

Low

Low

2.Mobile

Working

2.Mobile

Working

9. Capturing/Reordering Data

Efficiently

9. Capturing/Reordering Data

Efficiently

4. Exploitation of National Infrastructure Programme4. Exploitation of National Infrastructure Programme

6. Efficiency/Productivity Technologies6. Efficiency/Productivity Technologies

1.Shared Care Records to Support Care Pathways1.Shared Care Records to Support Care Pathways

8. Improving the Customer Experience8. Improving the Customer Experience

5. Work Flow Technologies5. Work Flow Technologies7. Exploiting Information [Turning Data into Knowledge]7. Exploiting Information [Turning Data into Knowledge]

3.Optimisation and Exploitation of Clinical Systems

3.Optimisation and Exploitation of Clinical Systems


High Impact Change Number 1 Shared Care Records to Support Care Pathways

• What is it? [Scope]• Providing information to enable decision making efficiently and effectively in

planning, executing and recording pathways within and between organisations.

• What is it going to deliver? [Vision]• Reduced inappropriate referrals• Lower prescribing errors• Reduce admin time (collecting info once)• Reduce clinical risk = Better clinical governance• Increase patient confidence and experience

• What do we need to do to make it happen? [Action]• Market analysis of DSS offering• Get a senior clinical leader to own and run MoM evidence board• Use experience from orgs already there (Sheffield)• Expand role of existing template authorising bodies• Empower IG subgroup to take forward the info sharing agenda


High Impact Change Number 2Mobile Working

• What is it? [Scope]• Live info when needed• Access to info any location (live)• Connected and disconnected

• What is it going to deliver? [Vision]• Reduction in fixed locations• Impact on patient safety• Timeliness• Reduce mileage costs• Increased clinical activity

• What do we need to do to make it happen? [Action]• Infrastructure (reliable) Digital region?• Lobby of politicians for better mobile coverage (roaming)• T.C. of Ownership• Clinical engagement• SS1 v 5.01


High Impact Change Number 3 Optimisation and Exploitation of Clinical Systems

• What is it? [Scope]• Delivering the full benefits across entire care system

• What is it going to deliver? [Vision]• Support service transformation• Cost saving• Clinical safety• Improve patent pathway• Data quality

• What do we need to do to make it happen? [Action]• Supplier co-operation• Integration/Portal technology• Full stakeholder co-op – including GPs


High Impact Change Number 4 Exploitation of National Infrastructure Programme

• What is it? [Scope]• Do once use many• Maximising deployment• Key to many of HIC deliver (NHS number, NHS mail and N3)

• What is it going to deliver? [Vision]• Change management / pathway improvement• Service efficiency (C and B – OP dept, community)• Building blocks of change management programmes

• What do we need to do to make it happen? [Action]• Development of core offer (i.e. must deliver enhancement) (eg. C and B, SCR)• Re-design relationship with C and CfH to ensure legacy compliance (EPS / C and B)


High Impact Change Number 5Work Flow Technologies

• What is it? [Scope]• Key is doc management with scheduling dynamic – (scanned and electronic)• Work in ALL SETTINGS = effectiveness • Digital dictation = efficiency x quality

• What is it going to deliver? [Vision]• Improved patient experience (flow of info)• ‘LEAN’ systems• Cross sector • Reduce risk increase escalation / flagging ‘Martin effect’

• What do we need to do to make it happen? [Action]• Relies on HIC 4 (NHS number, N3 etc)• NEED TO SEE ROI over longer trend• A proven SHA wide business case• An organisation / community implementation


High Impact Change Number 6Efficiency / Productivity Technologies

• What is it? [Scope]• Sharing (info) on what works

• What is it going to deliver? [Vision]• Enabling productivity of staff / clinicians

• What do we need to do to make it happen? [Action]• Toolkit of benefits and business case templates• Empowerment of IT subgroup to take agenda forward and increase membership


High Impact Change Number 7 Exploiting Information- turning data into knowledge

• What is it? [Scope]• Turning data in to knowledge

• What is it going to deliver? [Vision]• Knowledge is POWER• Assist commissioning services• Real understanding – support decisions / planning• Only collected / using data once• Identify inefficiencies – poorly performing services (enable 5 whys)

• What do we need to do to make it happen? [Action]• Know what you want• Good quality data• Culture of querying mind• No blame – ownership• Integrated data• Supplier / industry standards• Robust data architecture


High Impact Change Number 8Improving the Customer Experience

• What is it? [Scope]• Seamless pathways• Internal (staff, care givers) • External (patient / clients / carers)

• What is it going to deliver? [Vision]• Defining the pathway – patient or for care / induction / support staff

• What do we need to do to make it happen? [Action]• Reliant of record integration national infrastructure• What works• The business case• Talk to end user (digital citizen)• We need to lead on what they want as well as need


High Impact Change Number 9Capturing/Reordering Data Efficiently

• What is it? [Scope]

• What is it going to deliver? [Vision]

• What do we need to do to make it happen? [Action]

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© british telecommunications plc workshop outputs

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