CUSTOMER SUCCESS CONSULTANTTECHNICAL ACCOUNT MANAGER

RO B I N LA R D EU XCUSTOMER SUCCESS CONSULTANT / TECHNICAL ACCOUNT MANAGER

robin-lardeux.com

rob n ardeux@gmail.com +33 6 7 14 9 1909.06.1993robin-lardeux.com

EXPERIENCES

YVES ROCHER FRANCE - RENNES

E-MERCHANDISER JUNIOR- Realization and management of the E-merchandising strategy.- Merchandising analysis for optimization of customers paths.- Creation and management of product pages and landing pages.- Checks of the site before publication of new campaigns

SEPT. 2015 - JUNE 2016

YVES ROCHER BV. - AMSTERDAM

ONLINE MARKETING TRAINEESHIP- Assist in the implementation of the new E-commerce website.- Piloting new E-business and E-merchandising strategy.- Technical assistant for online marketing campaigns.- Merchandising and Searchandising for Benelux website.

JULY 2016 - AUG. 2016

DISNEYLAND PARIS - PARIS

MEDIA INTELLIGENCE JUNIOR- In charge of Media and Tracking architecture : > Implementation of tracking plans for media and digital project.- In charge of multi-attributive model for online media buying : > Verification of the online tracking system > Data analysis to check the consistency of online sales allocations.- Project management for digital and innovative projects.

AUG. 2016 - AUG. 2017

CRITEO - PARIS

TECHNICAL SOLUTIONS ENGINEER- Manage the technical integration of new clients and partners.- Discuss technical integrations with client and support them.- Responsible for solving technical issues on EMEA clients.- Cooperating with commercial teams to ensure businessdevelopment goals execution on a technical point of view.- Test and troubleshoot the client’s implementation while providing feedback to the client’s technical engineering team.

SINCE AUG. 2020

INTERNATIONAL CUSTOMER SUCCESS CONSULTANT- Key and technical account manager for any business sectors. - SaaS solutions consulting by providing strategic and technicalorientations to market leaders. - Data/tracking projects consulting and management. - Technical support on the implementation of data and media strategy. - Trainer on Tag Management certifications. Customer references : Sephora EMEA & Middle East, Danone, Thalys, OVH, BNP Paribas, ...

COMMANDERSACT - COPENHAGEN SEPT. 2018 - NOV. 2019

CommandersAct - PARIS

CUSTOMER SUCCESS CONSULTANTCustomer references : L’Occitane en Provence EMEA, Engie, Groupe Casino, Cofidis, ...

SEPT. 2017 - SEPT. 2018

- Revision of visual identity guidelines- Creation of communications tools- Community management

graphic designerLa Cave des Tuileries

RENNES

octobeR TO april 2015

RENNES

maY TO septembER 2014

- Data collection and resource of a qualified database by setting up of webmarketing campaigns- Development of branding with the organization of the music contest « Prix L'ampli » 2014- Participation in communication and digital strategy of the company

ASSISTANT promotion OF PRINT & WEBcontenTS

Ouest-France - Promotion Team

humanitarianScouts & Guides of France

VOLUNTEER HEAD OF ANIMATION2012 TO 2015

Scouts & Guides of France

HUMANITARIAN PROJECT IN INDIAAUG. 2012

EDUCATIONSINSEEC BUSINESS SCHOOL - PARIS

BUSINESS PROGRAM MASTER'S DEGREE- Business Program Master’s degree in part-time.- Specialization in International Marketing and Digital Strategy.

Research paper : « The impact of targeting algorithms in companies' digital strategies » (with honors from jury)

SEPT. 2015 - AUG. 2017

RENNES 2 UNIVERSITY - RENNES

INFORMATION & COMMUNICATIONBACHELOR'S DEGREELearning theoretical and practical elements to understand informationand communication processes. It gives knowledge about the social, political, cultural, legal and economic environment of ICT.

SEPT. 2015 - AUG. 2017

skills & hobbies DATA MANAGEMENT

Media tracking plan implementationData check and analysis

PROJECT MANAGEMENT

GOOGLE 360Google Analytics, Adwords, GTM

ACCOUNTMANAGEMENT

WEB DEVELOPMENTHTML, CSS, JavaScript

LANGUAGESFrench (native), English (fluent)

PERFORMING ARTViolin (7 years)Magic tricks

VOLUNTEERISMScoutism (11 years)

MICROSOFT & ADOBE SUITSMicrosoft Office Pack & Adobe CC Suit

SEWING