© 2015 daegis inc., all rights reserved. information governance: creating business value tim bacci,...
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© 2015 Daegis Inc., All Rights Reserved.
Information Governance: Creating Business Value
Tim Bacci, CEO Michael S. Gandy, RSM
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Who is Daegis?Product Offerings Operational Highlights
• Data Management and Development Tools
• TD Mobile • SQLBase, Team Developer, NXJ
• Information Governance• AXS-One Archive • Daegis Edge Hosted eDiscovery
• Migration• Lotus Notes Applications • Oracle Forms Migration• Legacy Data Migration
• Over 30 Years in Operation
• ISO Certified in the Worldwide Gold Standard for information security
• Over 2,500 corporations utilizing our software products worldwide
• Millions of mailboxes archived every day
• Billions of documents processed, hosted and produced for customers
• Petabytes of data managed
Corporate HQ: Irving, TX• ~ 140 Employees• Tier 4 Data Center
North American Offices:• Rutherford, NJ• Roseville, CA• Canada
Global Offices:• UK• Germany• France• Australia
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Daegis Mission Statement
“Provide flexible solutions to manage, modernize, & mobilize our global customer’s data, and transform it into information that our customers can utilize to achieve more.”
-Tim Bacci, CEO• Manage
– quickly analyze, react, and make informed business decisions with company information to greatly improve profitability.
• Migrate– Utilize software for the automated conversion of applications to modern platforms.
• Mobilize– simplify and accelerate mobile business application and database development.
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Agenda
• Why Data is Bad• Defining Information Governance• IG Roles and Responsibilities• IG Gap Analysis & Project Prioritization• IG as a Value Proposition• Information Lifecycle Management Vendors• Case Studies• Closing Comments• Q&A
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Data is Exploding
Astounding Data Facts
• The volume of data created by U.S. companies alone each year is enough to fill ten thousand Libraries of Congress
• Google’s Eric Schmidt claims that every two days we now create as much information as we did from the dawn of civilization up until 2003
• There are nearly as many pieces of digital information as there are stars in the universe
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Data Never Sleeps
http://www.domo.com/learn/data-never-sleeps-2
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Data is ALWAYS Under Attack
Source: http://www.scmagazine.com/2013-website-security-statistics-report/slideshow/1317/#1
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Data Creates RisksCitibank – sanctions of $750K for losing email during on-premise archive upgrade
Victor Stanley II - $1,049,850.04 in sanctions on “the gang that couldn’t spoliate straight”
Qualcomm- $8.5M in sanctions for large quantity of withheld documents
Phillip Morris - sanctions of $2.9M for failing to comply with its own document retention policy
Piper Jaffrey - FINRA fine of $700K for failing to properly store 4.3M emails over 6 year period
SanDisk – sanctions of $150K for not being able to produce laptop data
Brookshire Brothers – Intent, negligence and willful blindness may lead to severe spoliation level jury instructions
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IG The New Mission Statement?
Information governance is defined by the activities and technologies that
organizations employ to maximize the value of their information while minimizing
associated risks and costs.
ARMA International introduced the Generally Accepted Recordkeeping Principles®, "The Principles" and the Information Governance Maturity Model.
Source: IGI, “Information Governance Initiative Annual Report 2014 Information Governance Goes to Work”
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IG Challenges
TOO MUCHDATA REGULATIONS
CORPORATE COMPLIANCE SANCTIONS
……………………………………….... ……………………………………….. ……………………………………..….. ………………………………………..…..
Electronic data doubling every 12-18 months and new challenges from mobile and social media
Regulatory investigations increasingly require eDiscovery tools and review
Many stakeholders, limited implementation and too many point solutions
Companies have limited expertise and resources to deal with growing court demands
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IG is Big and Complex…
Retention Manager (Information Lifecycle Management, Auditable Chain of Custody)
Archive Platform – Capture / Categorize / De-Dupe / Store / Index / Compress
E-Mail Instant Messages
SocialMedia Voice
Voice VoIP
Reports
File SystemsPrint Lists
Office Docs (300+ types) SharePoint
Images (OCR)SAP
File Systems & ERP
Print StreamsXML
Images Legacy Data
Case Manager (Litigation Hold & Defensible Destruction Automation, Early Case Assessment)
eDiscovery (Integrated Full EDRM Collection, Processing, Review & Production Platform)
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With Many People Involved…
Source: AIIM Industry Watch: Information Governance - records, risks and retention in the litigation age
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Making Barriers to Quick Adoption…
Source: CGOC The Council, “Information Governance Benchmark Report in Global 1000 Companies”, 2011
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And Vendors Offering Point Solutions
PreservationCollection
Identification ProductionInformation Management
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IG Should be Goal-oriented
• Think of data as a strategic business asset.
• identify and evaluate business initiative opportunities and compare them.
• showcase where data can help deliver the greatest return on your investments at the lowest cost.
• quantify benefits of proper data governance.
• Reduce ROT (redundant, obsolete, trivial data).
• Significantly reduce IT budget for data storage and infrastructure.
• Correct nonstandard or duplicate records as well as unknown data types.
• Validate data against standard measures and customized business rules.
• Customize data quality rules to suit your needs with both customer and product data.
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IG Must be an Enterprise Solution
http://www.sherpasoftware.com/solutions/solutions.shtml
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IG Roles & Responsibilities
Information Governance Reference Model (IGRM) Project
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IG Maturity Model
ARMA International - The Information Governance Maturity Model
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Where does IG Help a Company?
Source: Forrester Research, “Data Governance Equals Business Opportunity. No, Really,” May 20, 2013
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How does IG Help a Company?
Source: AIIM Industry Watch: Information Governance - records, risks and retention in the litigation age
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IG Business Opportunity Assessment
No. Opportunity Name Category Executive Sponsor
Descripton Bus. Value Score
Investment/Effort Score
1 Reduce eDiscovery Risk Governance Risk & Compliance
Arthur Appleby
3.46 2.68
2 Improve Customer Satisfaction Scores
Acquire & Retain Customers Brenda Beaumont
2.66 3.38
3 Improve Call Center Efficiency Improve Efficiency & Reduce Costs
Charles Chadworth
4.34 2.17
4 Improve Financial Reporting Improve Decisions Dana Dobson
2.11 1.76
5 Reduce Global Data Sync (GOSN) Failures
Increase Partner Network Efficiency
Florence Fujimoto
1.44 4.58
6 Improve Upsell/Cross-Sell Acquire & Retain Customers Gary Geronimo
3.79 2.71
7 Introduce New Mobile eCommerce Channel
Increase Business Agility Henrietta Henderson
2.91 3.45
8 Accelerate Acquisition Integration Mergers, Acquisitions & Divestitures
Ian Ignacio
3.68 2.52
9 Improve Sales Territory Alignment Process
Improve Decisions Julia Jefferson
4.12 4.40
10 Optimize Supply Chain Improve Efficiency & Reduce Costs
Karen Kelly
4.67 1.33
ARMA International - The Information Governance Maturity Model
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IG Business Opportunity Heatmap
ARMA International - The Information Governance Maturity Model
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How does IG Unlock Value?
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Information Lifecycle Management
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Finding Value in Data
“Cause I’m a pothole”
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Closing Comments | Q&A