© 2013 ntt data, inc. ashish mehta vp, global practice head – business analysis ntt data inc....
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© 2013 NTT DATA, Inc.
Ashish MehtaVP, Global Practice Head – Business AnalysisNTT Data Inc.
Business Analysis- Progression Towards A Strategic Asset
Director – Executive Leadership CouncilRegional Director – IndiaIIBA
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1 Why is it strategically important to have a well defined Business Analysis Organization that is beyond just IT?
2 What should be its charter and organizational positioning?
3 What are the key considerations for a successful Global Business Analysis Organization?
Learning
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Business Context
IT
Functional/ Process
Enterprise
Business StrategiesBusiness Goals
Business Objectives
New Products and ServicesProcess Changes
Org Changes& so on….
Changes is the IT layer to enable the business
Market Forces
Customer Needs
RegulatoryChanges
Business Needs
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How to realize the opportunity?
Business Analysis Maturity
IT Business Analysis• Define business requirements and translating them in
software specifications
Functional Business Analysis• Analyze and improve business processes • Assist in leading system change s that are in line with business needs• Facilitate optimization of project portfolio
Enterprise Business Analysis• Ensure alignment of IT initiatives with business goals• Ensure synergies across initiatives• Participate in enterprise project governance
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In today’s complex business environment, organizations need to maximize the value of business analysis function to get the following benefits:
• Efficient organizational IT landscape aligned to the Business • Consistent high project success ratio• Optimized business processes• Increased throughput of enterprise project portfolio
Opportunity
IT CAREERS: 13 Most Important IT Roles1 Business Analysis 70%
2 & 3 Architecture and IT Strategy/Planning (tie) 66%
4 Project Management 65%5 Security 62%6 Service management 60%7 Client Relationship Management 56%
8 & 9 Business Continuity and IT Financial Management (tie) 55%
10 Portfolio Management 50%11 Asset Management 34%12 IT Research 30%13 Human Resources (within IT) 20%
The age of IT specialization is dead, replaced by an emphasis on skills that can translate across the enterprise. That’s one of the chief findings of a recent Forrester Research survey in
which 128 IT decision makers were asked about their changing staffing needs
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Where are we today?
BA Role Definition
Most Prevalent Definitions…
Business Analyst is a bridge between Business & IT
Business Analyst is a requirements gatherer
One can move resources across organization to play
Business Analyst role
What do we mostly FORGET…
Business Analyst is also a Problem Solver
Business Analyst is a “Solution-er”
Business Analysts need a specific skill set to be successful
The business analyst is a Thought Leader who understands business problems and opportunities in the context of the requirements and recommends solutions that enable the
organization to achieve its goals…..
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What does the real world looks like?
Challenges
• Business Analysts across an organization have varying level of maturity
• Lack of Organizational Context for them to collaborate leading to Business Analysts working in silos
• Lack of consistent and integrated collaboration among the BAs at all maturity levels
• Lack of proportional distribution of BAs across the maturity levels
• Business Analysts across all maturity levels not directed by common goals leading them in multiple directions
• Inconsistency in approach, definition and output
• Lack of predictability due to inefficient business analysis skills and processes
• Lack of collaboration and knowledge sharing
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How do we get to the End State?
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How do we get to the End State?
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How do we get to the end state?
The Enabler
IT Business Analysis
Functional Business Analysis
Enterprise Business Analysis
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How do we get to the end state?
The Enabler
COLLABORATION
PR
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AP
PR
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TOOLKIT
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KNOWLEDGE
MANAGEMENT
IT Business Analysis
Functional Business Analysis
Enterprise Business Analysis
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How do we get to the end state?
The Enabler
COLLABORATION
PR
OC
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AP
PR
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TOOLKIT
GO
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KNOWLEDGE
MANAGEMENT
IT Business Analysis
Functional Business Analysis
Enterprise Business Analysis
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Foundation
Process and Approach
• An approach that deliberately brings in the focus on “Big Picture First” mindset• An approach that follows industry standards laid out specifically for effective business
analysis e.g. UML, BPMN, EPC, RUP, AGILE, Visual Modeling…• An approach that follows a repeatable “Step-by-Step” process to uncover the details -
“Peal the onion, don’t cut it”. It reduces surprises in the end• An approach that has enough room for innovation and modification - “Each situation is
different – your approach towards business analysis may require Tailoring”
One of the most critical and important foundations for a successful business analysis organization is a Consistent business analysis process and approach that leads to a Predictable output. Bad approach & process means higher costs, rework, schedule and project failure risks.
PR
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Foundation
Collaboration
• Vertical and Horizontal Collaboration among the business analysis community across the organization adds a great impetus to achieving business goals
• Consistent mentorship is the best form of growing business analysis organization leading to predictable results
• Management commitment and encouragement is most critical to bring synergy among the business analysis community
• Underlying infrastructure and processes make collaboration very effective
While Approach provides the ‘Theoretical Knowledge’ for Business Analysis, ‘learning from experience – one’s own and of others’ helps ‘Application’ of this Knowledge. The key, therefore, is effective Collaboration…
COLLABORATION
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Foundation
Knowledge Management
• A well organized knowledge management is extremely valuable to the business analysis community for them to be more effective and efficient
• Consistent business analysis approach and process should enable production of knowledge artifacts
• Its just not about only gaining knowledge, producing, disseminating and organizing knowledge IP is equally important and business analysts should diligently follow it
• Knowledge management processes and governing infrastructure can enable a business analysis organization to have a strategic impact on business goals e.g. updating relevant knowledge assets as a part of project closure
Current Knowledge and its Timely Availability can enhance the likelihood of the project success. Effective Training model can go a long way in increasing the maturity level of the business analysis organization
KNOWLEDGE
MANAGEMENT
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Foundation
Governance
• Executive Sponsorship and Commitment for a formal Business Analysis Governance is critical to the success of this important function
• A committed Business Analysis Review Forum is essential to enable continuous improvements in business analysis function to attain strategic status
• Dashboards and Metrics culture at all the levels of business analysis maturity can go a long way
• Effective resource management including allocation, appraisals and a well defined growth path is necessary to push business analysis organization along the maturity levels
Governance is the Glue that shapes and sustain the business analysis organization. Effective governance is the extremely essential yet most ignored overarching arm that decides the strategic nature of this critical function.
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Foundation
Toolkit
• Toolkit should be comprehensive enough to address the needs of all the stakeholders - both upstream and downstream
• Toolkit should be flexible enough to suit different nature of projects yet ensuring consistency
• Usage of industry best practices and standards in the toolkit have a very positive impact on business analysis output – it ensures consistent interpretation
• Toolkit should be integrated across all the three levels of business analysis maturity – IT, Functional and Strategic
An Integrated toolkit containing standards, guidelines, templates, tools and checklists is essential to a consistent BA output and enhanced productivity
TOOLKIT
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Business Analysis Competencies
Soft Skills Technology Analytical Processes Domain Knowledge
Enterprise Business Analysis
Highest Highest Business Processes
Functional Business Analysis
Very High Very High Functional Processes
IT Business Analysis
High High System Processes
Breadth
Dep
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Breadth
Dep
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Breadth
Dep
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Organizational Positioning
Typical BA Positioning …
Part of the project team reporting into Project Management and/or Delivery
Belongs to PMO mostly from the resource allocation point of view
Business BAs (SMEs) belong to the business side of the organization
collaborating with IT BAs in Delivery
Corresponding Impact…
Deliver projects within the reporting unit, minimal collaboration across different
business lines
Centralized allocation of BAs to various projects, mostly resource focused than
enterprise focused
Creates a divide between enterprise focused vs. the delivery focused BAs
The true potential of a Business Analysis organization is harnessed when all the BAs across the organization have a Sense of Belongingness to a Single Entity that:
• provides great visibility into Business-IT alignment• provides a platform for organization-wide collaboration• provides great opportunities for career growth• leverages the potential of business analysis standards
and best practices• and finally, lay the foundation for a strategic asset…
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Challenges | Critical Success Factors
Management CommitmentHighly Critical and Must Have Criteria
Management’s confidence that the Structured Business Analysis “Will” Help!
Clear and Realistic VisionDefine the “To-Be” State of the Business Analysis Capability
“Step by Step” and “Realistic” Roadmap
Stakeholder Buy-inBusiness Analysis affects Processes, Operations, SDLC, Infra etc…
Integrate Business Analysis “Framework” with others…
Experience and ExpertiseMost needed for such critical “Transformation” that “Impacts” the organization
Leverage the learning of “Others” – They would have seen many such Changes!
Ready to CHANGE!No one can bring this change “Alone”!
Everyone needs to be “Geared Up” for this Change! – Ultimately It’s Business!
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Progression Towards A Strategic Asset
IT Business Analysis• Have IT Business Analysts LOOK beyond their projects – its not
just a “Requirements Gathering” job
Functional Business Analysis• Make sure that all the projects within a function are tied together and
are able to optimize business processes across the function• Make sure that the projects/processes across the function are in line
with the enterprise architecture
Enterprise Business Analysis• Build an Enterprise Architecture that is aligned to the business goals• Make sure that the IT is aligned to the business by providing
strategic guidance to the Functional Business Analysts
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The progression towards the end state needs adjustments in mindset and activities at an organization level as well as at an individual level….
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1 Why is it strategically important to have a well defined Business Analysis Organization that is beyond just IT?
2 What should be its charter and organizational positioning?
3 What are the key considerations for a successful Global Business Analysis Organization?
Learning
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Q & A
This document contains confidential Company information. Do not disclose it to third parties without permission from the Company.© 2013 NTT DATA, Inc.
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