© 2008 lockheed martin corporation. all rights reserved. multi-channel data capture session 8–...

© 2008 Lockheed Martin Corporation. All Rights Reserved.

Multi-Channel Data CaptureMulti-Channel Data Capture

Session 8– Data Capture: Internet/PDA, Manual Data Entry

UNSD-ESCWA Regional Workshop on Census Data Processing

in the ESCWA region

Doha, State of Qatar, 18-22 May 2008

Fred Highland

Census Practice Architect

Lockheed Martin Transportation & Security Solutions

© 2008 Lockheed Martin Corporation. All Rights Reserved. 2

Elements of Multi-Channel Data CollectionElements of Multi-Channel Data Collection

• PaperPaper Traditional survey vehicleTraditional survey vehicle The ultimate contingency planThe ultimate contingency plan

• InternetInternet Lower costLower cost Easier to useEasier to use More accurateMore accurate

• TelephoneTelephone Primarily help and assistancePrimarily help and assistance Fulfilment (additional questionnaires, language guides)Fulfilment (additional questionnaires, language guides) Response for people with special needsResponse for people with special needs Resolution of incomplete formsResolution of incomplete forms

• (Field) personal enumeration(Field) personal enumeration Most expensive part of a CensusMost expensive part of a Census Mostly manualMostly manual Could benefit from automationCould benefit from automation Current trend toward Mobile Phones and PDAsCurrent trend toward Mobile Phones and PDAs


Independent ChannelsIndependent Channels

• ApproachApproach Independently developed capture channelsIndependently developed capture channels

• AdvantagesAdvantages Allows optimization of each channelAllows optimization of each channel Adapts to legacy capture systemsAdapts to legacy capture systems

• DisadvantagesDisadvantages No integrationNo integration Modal bias!Modal bias! Significant integration effortSignificant integration effort


Internet-Centric ProductsInternet-Centric Products

• ApproachApproach Web-based Solution at center of architectureWeb-based Solution at center of architecture InternetInternet

• Core of architectureCore of architecture TelephoneTelephone

• Agents use Intranet applicationsAgents use Intranet applications PaperPaper

• Form design adapted from internet design with additional Form design adapted from internet design with additional attributesattributes

FieldField• Based on Internet designBased on Internet design

• AdvantagesAdvantages Integrated Approach – avoids modal issuesIntegrated Approach – avoids modal issues Well suited for Internet and Telephone captureWell suited for Internet and Telephone capture

• IssuesIssues May be suboptimal for paperMay be suboptimal for paper Field (PDA) and Internet not always compatibleField (PDA) and Internet not always compatible Infrastructure Costs (hardware and software)Infrastructure Costs (hardware and software) Scalability?Scalability?


Canada 2006 Capture, Edits and Coding SystemCanada 2006 Capture, Edits and Coding System

Ottawa/Gatineau

Moncton, Toronto, Edmonton

Master Control System Updates(STC)

Census of Population Data

Management Information(STC)

Census of Agriculture Images(STC)

Census of Agriculture Data

Census of Population and VRImages (STC)

External Inputs

InternetResponseChannel

(IRC)

InternetResponseChannel

(IRC)

External Outputs

Software Libraries (Lockheed Martin Team)

Coding and Edit Definitions (STC)

Paper Responses (Public via Canada Post andField via STC Shipments)

Internet Responses(Public)

Telephone Responses (Public)

Telephone Follow-Up Responses (Public)

Master Control System Updates (STC)

Telephone Follow-up Requests (Public)

DataProcessing

Centre(DPC)

DataProcessing

Centre(DPC)

Census Help Line (CHL) /

Failed Edit Follow-Up(FEFU)

Census Help Line (CHL) /

Failed Edit Follow-Up(FEFU)

Telephone Response Data

FEFURequests

FEFU Resolution Data

Management Information (STC)

Management Information

Telephone Help Requests(Public)

Telephone Help Responses (Public)

Software Libraries(Lockheed Martin Team)

Software Libraries andSearch Tools(Lockheed Martin Team)

Internet Response Data

SC_022d

Action Cards(STC)

Paper Forms, Attachmentsand VRs (STC)

InternetAccess/Proxy IDs

InternetAccess/Proxy IDs

Confirmation/PIN Number (respondent)

STCResponseDatabase

STCResponseDatabase

Data Queries (STC)Query Results (STC)

STC HQ


US 2010 Decennial Response Integration SystemUS 2010 Decennial Response Integration System(as proposed)(as proposed)

Paper• Receipt• Capture• Validation• Operations

FDCA/Field

Capture Integration

• Standardize• Store• Edit• Deliver• Archive

Non-Response Follow-Up

Response Channel

Paper

Internet• Completion• Assistance

Internet

FDCA/Field

Telephone• Completion• Assistance• Follow-up

Telephone

Response Data

CensusAgency

Enterprise Data Management

Non-Response Follow-Up

DRIS Portal

• Store Metrics• Report Status• Predict Progress

Production DataManagement

Management Information• Systems• Security• Quality• Schedule• Production

SystemManagement


Issues with Multi-Channel Data CollectionIssues with Multi-Channel Data Collection

• Modal BiasModal Bias Question interpretation and response must be the same across Question interpretation and response must be the same across

modes – modal differencemodes – modal difference

• SecuritySecurity Internet – Hacking, Denial of Service, etc.Internet – Hacking, Denial of Service, etc. Paper – Anthrax, Risen, other NBC threatsPaper – Anthrax, Risen, other NBC threats

• AuthenticationAuthentication Does the respondent represent the household?Does the respondent represent the household?

• Duplicate ResolutionDuplicate Resolution More channels, especially electronic, mean more duplicate More channels, especially electronic, mean more duplicate

responsesresponses

• Receipt ControlReceipt Control Knowing the state of responses from creation to data deliveryKnowing the state of responses from creation to data delivery

• Management InformationManagement Information Having the information to manage the Census enterpriseHaving the information to manage the Census enterprise


ConclusionConclusion

• Census isn’t as simple as it seemsCensus isn’t as simple as it seems Capturing all the data, accurately and delivering on time is Capturing all the data, accurately and delivering on time is

hardhard• Multi-Channel Census Data Collection must address many issuesMulti-Channel Census Data Collection must address many issues

CompletenessCompleteness ScalabilityScalability Data quality and consistencyData quality and consistency Security and authenticationSecurity and authentication Channel data integrationChannel data integration Management informationManagement information

• It takes planning, the right solution and census experience to be It takes planning, the right solution and census experience to be successful!successful!

© 2008 lockheed martin corporation. all rights reserved. multi-channel data capture session 8–...

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