© 2006 cisco systems, inc. all rights reserved.cisco confidentialcucms_oview_07 1 cisco unified...
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© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 3 Cisco Unified Communications Network Management Number of Employees Number of Devices CUCMS CUPM CUOM CUSM CUSSM Cisco VAR MSP Solution Partner-deliveredmanagementCustomer self- managed Customerself-managed Cisco netManagerTRANSCRIPT
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 1
Cisco Unified Communications Management Suite
Overview
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 2
Comprehensive Network Management Solutions Tailored for the Customer
Cisco VAR Managed Services
solution
Mid-Market
Cisco netManager – Unified
Communications
Enterprise
Cisco Unified Communications
Management Suite
Small-to-Medium Office or Branch
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 3
Cisco Unified Communications Network Management
1500250 Number of Employees
100
20
Num
ber o
f Dev
ices
CUCMS•CUPM•CUOM•CUSM
•CUSSM
CiscoVAR MSP Solution
Partner-deliveredPartner-deliveredmanagementmanagement
Customer Customer self- managedself- managed
Customer Customer self-managedself-managed
Cisco netManager
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 4
Managing Cisco Unified Communications
The broad range of Cisco Unified Communications products provides enormous flexibility
What provides value in terms of flexibility makes the need for unified management more critical than ever
CU Presence ServerCUCC, CUCCE, CER
Applications
CU MeetingPlaceCU MeetingPlace Express
Rich Media Collaboration
CUCM, CUCMECU, CUC, CUE
Call Control and Messaging
RoutersSwitchesGateways/GatekeepersTrunking
IP Fabric
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 5
Cisco Unified Communications Management Suite
Empowering Customers to be More Efficient While Operating the Unified Communication System
Productivity Simplification Automation
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 6
Cisco Unified Communications Management Suite
Customer NeedsPlan and Design Implement Operate
Deploy and provision• Voice infrastructure provisioning• Dial plans & partitioning• Batch provisioning
Manage moves, adds, changes• Endpoint devices• Users, services• Phones, lines, voicemail, …
GW/GK Configuration• Voice port configuration• GW/GK dial plans
Track and report on user experience• Voice quality using sensors
• Executive & Operations reports• Capacity planning reports
Future Release Content & Dates Are Subject to Change
Assess/prepare network for IP Communications• Hardware/software compliance• Predict overall call quality• Best practice analysis
Monitor and diagnose problems• Service-level views• Proactive testing including SCCP &
SIP phones• Track inventory, changes• Video endpoint support• Phone-Phone testing
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 7
Cisco Unified Communications Management Suite
Product mappingsPlan and Design Implement Operate
Future Release Content & Dates Are Subject to Change
CiscoWorks Voice Manager
3.0 FCS3CQ05
GW/GK Configuration• Voice port configuration• GW/GK dial plans
Service MonitorTrack and report on user experience• Voice quality using sensors and
phones• Reporting & SLAs• TelePresence supportOperations ManagerMonitor and diagnose problems• Service-level views• Proactive testing including SCCP &
SIP phones• Track inventory, changes• Video endpoint support• Phone-Phone testing• TelePresence support
2.0FCS
4CQ06
• Executive & Operations reports• Capacity planning reports 2.0
FCS 4CQ06
Deploy and provision• Voice infrastructure provisioning• Dial plans & partitioning• Batch provisioning
Manage moves, adds, changes• Endpoint devices• Users, services• Phones, lines, voicemail, …
Assess/prepare network for IP Communications• Hardware/software compliance• Predict overall call quality• Best practice analysis
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 8
Cisco Unified Communications Management Suite
Product mappingsPlan and Design Implement Operate
Future Release Content & Dates Are Subject to Change
CiscoWorks Voice Manager
3.0 FCS3CQ05
GW/GK Configuration• Voice port configuration• GW/GK dial plans
Service MonitorTrack and report on user experience• Voice quality using sensors and
phones• Reporting & SLAs• TelePresence supportOperations ManagerMonitor and diagnose problems• Service-level views• Proactive testing including SCCP &
SIP phones• Track inventory, changes• Video endpoint support• Phone-Phone testing• TelePresence support
2.0.1FCS
2CQ07
Service Statistics Manager• Executive & Operations reports• Capacity planning reports 2.0.1
FCS 2CQ07
Provisioning ManagerDeploy and provision• Voice infrastructure provisioning• Dial plans & partitioning• Batch provisioning
Manage moves, adds, changes• Endpoint devices• Users, services• Phones, lines, voicemail, … 1.0 FCS
2CQ07
1.1 FCS2CQ07
Assess/prepare network for IP Communications• Hardware/software compliance• Predict overall call quality• Best practice analysis
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 9
OperationsManager
ServiceMonitor
Service Statistics Manager
ProvisioningManager
Cisco Unified Communications Management SuiteSolution Architecture, 2CQ07 View
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 10
Cisco Unified Communications Management Suite
Product Overviews
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Cisco Unified Provisioning Manager
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Provisioning Manager 1.1 Single view of a subscriber and
their services Simplified management of
subscribers, services, and Cisco Unified resources
Day 1 – template deployments
Day 2 – delegate MACDs Single provisioning interface to Cisco Unified
systems
• Policy-based, business oriented
• With the speed and accuracy of automation
• Manage multiple CCM Cluster, CCME, Unity, Unity Express, and Unity Connection systems from one Provisioning Manager
CCM, CCME Unity, CUE, UC
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1.1 Features
OrderType UserID FirstName LastName Domain ProductName ServiceArea ExtensionMobilityLineTypeAdd Sample 01 John Smith BCI Extension Mobility Access with Line NewJersey Auto-Assigned LineAdd Sample 02 Sarah Hosein BCI Extension Mobility Access with Line Delaware Auto-Assigned Line
Example: Add Extension Mobility
Day 1
–Template based Infrastructure provisioning
Push Dial-Plan components and other ‘common’ constructs to end systems
–Batch processing of total ‘services’ for subscribers
OrderType UserID ProductName ServiceArea FirstName LastName Domain PhoneNumber Email Department
Add Sample01 phone Dallas MohammedKhan MSP 972-345-9878 [email protected] salesAdd Sample02 phone Dallas George McNab MSP 972-345-4533 [email protected] finance
Example 1: Add New Users
Day 2
–Delegation of MACD functions on a Domain Level
–Provisioning Policy settable at several levels
Auditing and tracking of all configuration changes on the underlying application
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CUPM Multi-Dimensional Policy
DomainsDefines groupings of subscribers for delegation purposes
Service AreasDefines how to map to the devices and applications in the voice network
Subscriber TypesDefines policy related to type of Subscribers in the organization
Service Areas
Subscriber Types
Domains
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Managed Voice Domains
CM Express
Unity Express
Domain #1
Service AreaService Area
CM Express
Unity Express
Service Area
Global Level Management
...
CMUnity
Domain #N
Service AreaService Area
CM Express
Unity Express
Service Area
• Managed by Central IPC experts• Visibility and control of all IPC Infrastructure and Subscriber services across all Domains
• Managed by a department within an Enterprise• Visibility and control of all Subscriber services within the Domain
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 16
Cisco Unified Provisioning Manager Benefits
Reduction in provisioning time resulting in more satisfied subscribers
Lower operational costs through automation
Standardized deployments with “custom-order” capabilities
Simplified Service view across a resource base of Cisco IPC products
Managed IPT & Messaging in a scalable fashion
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Cisco Unified Operations Manager
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Operations Manager 2.0 Support for all the layers of Cisco Unified
Communications System Actionable, service level view Phone and device inventory reports:
phone status, phone trackingSCCP and SIP Phones3rd party SIP phones
Contextual performance monitoring, alerting and reporting
Support for CUCM, Unity, CUCME, CUE, CUCC, CUCCX, GW, Routers, Switches, Phones and Applications (CCC, CER, PA,…)
Supports Service Monitor 2.0 and C-VTQ based voice-quality monitoring
TelePresence endpoint, video enabled IP phone monitoring and reporting
CUCM Database replication verification
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Operations Manager 2.0Service Level Views and Reports Actionable, real-time service level view highlighting logical dependencies and physical connectivity Endpoint status, gateways status and insight into route-list and route-group status and utilization
details Current operational status, Service Impact Reports and context-sensitive diagnostics Inventory status, phone search, service quality lookup and other useful diagnostics CUCM database replication status
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 20
Operations Manager 2.0Operational and Performance Monitoring
Real-time alerts display with the ability to drill down and view detailed events on each device/application Drill down details and context sensitive diagnostics Real-time voice quality alerts display based on MOS information from Service Monitor 2.0 Contextual performance monitoring for CUCM, Unity, GWs, CUCME and CUE Real-time trending and analysis over a 72hr moving window Thresholding and alert/event generation and notifications Alerts may be forwarded as emails, SNMP traps, and syslogs with context-sensitive links
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 21
Operations Manager 2.0Diagnostic tests
VV
WAN
PSTN
VV
End - End testing (signaling + data path)
Node - Node testing (IP SLA)
Integrated diagnostics linked to monitoring and proactive testing Replicate end user activities (Skinny and SIP based) End to End Call (Signaling and RTP) Phone Registration Dial-tone Message Waiting Indicator Conference Emergency Call
Phone diagnostic tests• Phone feature tests (redial, fwd, confrn) • Dial plan tests
Generate synthetic traffic (IP SLA based)• Quality/Latency/Jitter/packet loss • Gateway registration
RegisterDial-tone
RedialHoldPark
TransferConfrn
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 22
Cisco Unified Operations Manager Benefits
Real-time visualization and monitoring of the entire Unified Communications system enables highly effective monitoring and troubleshooting
Powerful diagnostic tests and troubleshooting capabilities rapidly isolate faults and increase productivity
Inventory and change monitoring enable tracking of complete details of unified communications devices and IP phone inventory
Correlation, analysis, and presentation of voice service quality data and alerts
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 23
Cisco Unified Service Monitor
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Service Monitor 2.0
Campus
CUOM
Branch Office2
SRST
Cisco 1040Sensor C
Cisco 1040Sensor A
Branch Office1
PSTN
CallManagerCluster
Voicemail System Cisco 1040
Sensor B
Rest of the World
IP WAN
Service Monitor 2.0 CVTQ- phone based voice quality in addition to Cisco 1040 sensor-derived
voice quality Configurable thresholds based on MoS, Codec, Endpoints and Sensors Out of the box and customizable voice quality reports
Phone A
Phone E
Phone D
Phone C
Phone B
Voice GW
CUSM
!!!
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 25
Service Monitor 2.0 – Cisco 1040 Sensors
Provides real time voice quality measurement, system-wide 802.3af PoE (Power over Ethernet) compliant Uses ITU G107 R-factor to compute MoS FCC Class B certified Supports 100 concurrent RTP streams Two 10/100 Ethernet interface (one management and one SPAN port) Supports CDP (Cisco Discovery Protocol) Supports external power adaptor User experience monitored every 60 seconds and alerted if below MOS
threshold
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 26
Service Monitor 2.0 Comprehensive service quality measurement solution, starting with voice quality
Combination of real-time voice quality measurement using Cisco 1040 sensors with system-wide voice quality measurement using CVTQ (phone based) provides complete voice quality view
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 27
Service Monitor 2.0 Reports
Consolidation of voice quality reports collected from multiple clusters
“Most impacted endpoints reports” provides details of the end points experiencing the most severe voice quality issues over a period
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 28
Cisco Unified Service Monitor Benefits
Pro-active voice quality monitoring and alerting for every call and every call segment
Valuable after the effect reports on poorest quality calls, most impacted endpoints etc
Easy to deploy and maintain solution based on SW only or SW and HW
Integrated diagnostics when used in conjunction with Cisco Unified Operations Manager
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 29
Cisco Unified Service Statistics Manager
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 30
Cisco Unified Service Statistics Manager Leverages wealth of data in Operations
Manager and Service Monitor Enables partitioning of Unified
Communications statistics dataBased on network, service, business and user criteriaSystem-wide, across multiple CUCM clusters, Unity voicemail systems, CUCME and gateways
Enables SLA creation, measurement and verification based on Unified Communications metrics
Generates out-of-the-box reportsSpecific focus on Executive, Operations and Capacity Planning roles
Provides ability to customize reports based on user needs
Enables export of data and reports to external applications
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 31
Cisco Unified Service Statistics Manager Executive (CIO/CTO) Users
Insight into overall voice service delivered to users
– Call volume
– Service quality
– Service availability
– Trends over time- getting better or worse?
– Top problems, most impacted user groups
Reports across overall deployment, across selected clusters, or user-defined groups of phones, locations, etc.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 32
Cisco Unified Service Statistics Manager Operations Users
Exception reporting– Unusual call volume, Top N calls/users/…
Troubleshooting reports– Reports on IP SLA tests, Call Failure Analysis
reports, …
Traffic reports– Per call category (on-net/long distance/…),
completed vs. incomplete calls, duration, per site/location, per user-defined group, …
Service Quality reportsVoice quality call detail reports, threshold violations,
trending
Availability reports– CUCM, CUCME, CUC, CUE, Gateway, Trunk
Group, Trunk availability
SLA reports– SLA capacity trends– SLA compliance history– Executive summary– Health summary– SLA detailed reports
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 33
Cisco Unified Service Statistics Manager Capacity Planning
Set thresholds for utilization and capacity Detailed utilization reports
– Gateway, trunk group, trunk, … traffic and utilization
– CPU, Memory, Disk resource utilization– Voicemail utilization reports
Voicemail port utilization over time and over instances
Capacity trend reports– Gain visibility into capacity trends over time,
estimate days to capacity thresholds being crossed
Top N Upgrade/Downgrade Candidates– Identify top N trunk upgrade/ downgrade
candidates, and proactively budget for and upgrade equipment, preventing service-impacting problems
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 34
Cisco Unified Service Statistics Manager Benefits
Optimize network resources and increase efficiency of operations
Proactively address problems based on trend analysis
Control, allocate and reduce costs
Enhance capacity planning & budgeting
Improve security by identifying unusual activity and fraud
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 35
Cisco Unified Communications Management Suite
Provides comprehensive views for the entire Cisco Unified Communications system and underlying transport infrastructures
Provides contextual diagnostic tools to enable fast and easy troubleshooting
Provides simplified, policy-based, change management of subscribers, services, and Cisco Unified resources
A suite of products fully integrated for productivity and simplification
Empowering Customers to be More Efficient While Operating the Unified Communication System
Productivity Simplification Automation
Additional Information can be found at:www.cisco.com/go/ucmanagement
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 36
Q and A
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Questions?
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