© 2003 fairfax county government - dit fairfax county’s strategy to deliver real time...

© 2003 Fairfax County Government - DIT

Fairfax County’s Strategy To Deliver Real Time Multi-channel

e-Government

Wanda GibsonDirector

Department of Information TechnologyFairfax County, Virginia


Successful Real Time Multi-Channel e-Government

is the result of Policy commitment, successful Strategy, Planning, and

Technology deployment.

Delivering e-Government Statistics


Who we are… Statistics and Government Structure

Residents - over 1 million Size - 400 square miles Budget -$1.9 billion (government operations)

Government Employees 11,000 Board Members - 10 Elected Budget for IT - $64 million-includes staff and

projects for comprehensive portfolio


Who we are…Government Performance Project

Award Winner

Rates top among US local governments. Is “one of the best-managed jurisdictions in America”. Received an overall grade of “A-”. Earned an “A” in information technology management. Seal of Good eGovernance Award by the Joint Center for

eGovernance and the National Association of Counties. “Balanced e-Government” Bertelsmann Foundation of

Germany.

A-


The Department of Information Technology manages the public access program(e-government)

This builds economies of scale and integrates activities related to traditional support for agency applications with creating on-line services

Delivering e-Government



Leadership Structure Supporting e-government

Senior IT Steering Committee Information Technology Policy Advisory

Committee (ITPAC) Technology Modernization Fund



Goals

Create a government without walls, doors or clocks Address “Digital Divide” issue Transform how we conduct business through e-gov

business transactions Include all residents, businesses, civic groups &

other interested parties



+ Convenience

+ Speed

+ Ease of Use

+ Quality of Services

+ Leader Responsiveness

+ Convenience

+ Speed

+ Ease of Use

+ Quality of Services

+ Leader Responsiveness

= Value for Citizens= Value for Citizens



Fairfax County Web Site www.fairfaxcounty.gov

Interactive Voice Response (IVR) Access Services Via Touch-Tone Phone

25 Multi-Media Kiosks 22 Locations: 15 Libraries, 3 Regional Malls

with 6 total Kiosks, 2 Government Centers, 1 Transit Center, 1 Health Center

Cable TV Government Access Channel Future iDTV

Mobile Access



Sampling On-line Transactions (IVR / Kiosk / Web) Make Payments

Taxes Traffic Fines Park & Recreation activities More To Come (New Vendor)

Register Online Vehicle within County Renew Vehicle Registration Parks & Recreation classes

Report Change of Address for Tax Purposes Obtain Information

Access Real Estate Assessment Data / Comparables Access Real Estate Parcel Map Courts Housing Waiting List

Report & Inquire with Consumer Affairs Download RFPs And IFBs Mobile application

Contact Us


Delivering e-Government Web Site

Home Page

Doing business

Visiting

Government

Home Page

Doing business

Visiting

Government

www.fairfaxcounty.gov

Living hereLiving here



Web Site Averages

Over 625,000 visits per month 7.5 million visits per year 476,000 visitors per year access multiple

web pages and/or transactions. 20,000 pages of information



IVR Statistics FY2002

756,838

21,015

# Calls# Faxes

Fairfax County Courtscollected $903,243 in finesthrough citizens using the IVR.



Statistics

37,4

79

416,

531

97,3

9146

,851 11

3,60

215

,364

7,4

92

20,4

201,7

08

050,000

100,000150,000200,000250,000300,000350,000400,000

# Calls

IVR Statistics FY2002

Real EstateCourtsInspectionsHousingRecycling324-INFOVictim ServicesHealth Dept.Fire & Rescue


Delivering e-Government KIOSK

CRiS (Community Resident Information Services) is a regional effort that involves collaboration from the following entities:

Fairfax County Fairfax City Town of Warrenton INOVA Hospitals Town of Vienna

The County’s 25 multi-mediaKiosks have registered over6,426,000 screen touches since 1996.


Delivering e-GovernmentPolicy Issues

Establish purpose of site as a government information and services delivery channel vs. general all purpose portal

Balance with enterprise business goals

Multi-channel delivery for access for all

Single look and feel: Enterprise ‘branding’

No Fees vs. Fees for transactions.


Delivering e-GovernmentPolicy Issues

Level expectations

Whether to mandate e-mail response

Content and Linking Policies (legal exposures, information refresh, language, etc.)

Integration of service among Governments (Local, State and Federal)

Accessibility (ADA)

Privacy and Security


Delivering e-GovernmentInfrastructure Issues

Establish supportable e-gov architecture within framework of overall enterprise business and IT architecture

Scalability: Handle Growth Server and bandwidth capacity

24 x 7 Support

Outsourcing or Not Server hosting Application development


Delivering e-GovernmentInfrastructure Issues

Security Environment

Industry Trends Open Source MS vs. I-Planet


Delivering e-GovernmentArchitecture Issues

Data Common vocabulary (i.e. address)

Processes Identify overlap Eliminate Redundancy through web services

Define standards for exchange XML SOAP

Integrate data and processes through a variety of tools


Delivering e-GovernmentArchitecture Tier Solution

WSDL SOAP

BPEL4WSXSLT XPATH

TaxHRParksFin

Management & Optimization

Example: Board Package Preparation

BPM & Workflow

Content Management Web Methods

Security, Reliable Messaging & Transactions

WS-Security XSPY SAML

Data Transformation & Business Logic

Information Domain Standardization Web Methods

Enterprise Applications

Structured Data Unstructured Data XML Web Methods

Interoperability

WSDL SOAP


Delivering e-GovernmentConceptual Process Architecture

Identify Requirements, Data and Processes for New System.

Create XML Application Schema

Map XML Schema to Existing Systems(i.e. Web Methods)

Develop Application Interface from integrated data.

(Information Domain is key and should include: taxonomy, metadata registry, schema registry and process registry.)

Personal Property Tax

Parking Tickets

Real Estate Tax

Reverse Engineer existing systems for data and processes and define within Information Architecture as XML objects.

One Stop E-Payment Portal

Existing SystemsNew Integrated System

Web Services1

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