zycron 2014 annual report
DESCRIPTION
ÂTRANSCRIPT
2014
Health Information Technology
Info
rmat
ion
Tech
nolo
gyPeople
Awar
d-w
inne
rs
Passion
SOLUTION-ORIENTED RESULTS
CAREERS
Project Management
IT Governance
INNOVATIONIT Services
Cloud
GlobalSe
curit
y
Mobile Application
Soft
war
e D
esig
nNetwork
IT STAFFING
Digital
DataM
OB
ILE
Development
OUTSOURCING
Application Support
INNOVATION Where we’re headed
TABLE OFCONTENTS
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INFORMATION TECHNOLOGY What we do
PEOPLE Who we are
INTERNATIONAL PRESENCE Where to find us
AWARD-WINNERS Why we’re the best
SOLUTION-ORIENTED RESULTS How we deliver
PASSION How we give
CONTACT US
15
13
11
9
7
5
3
In a rapidly changing information technology landscape, the Zycron team is headed in the right direction. From winning a national staffing award to adding new critical members to the Zycron team, 2014 was a year of progress and building.We strive every day to provide our world-class clients with a competitive advantage through information technology
services. And this year, our clients affirmed that we’re still on the right trajectory with an intent focus on customer satisfaction.
For the first time, Zycron won the national Best of Staffing Client Award for providing superior service to our clients. This acknowledgment of service quality is based completely on the ratings given to us by our clients, and it annually recognizes less than 2 percent of all staffing agencies in North America. Our mission has always been to be dedicated to the quality of our services, products, and relationships with customers and team members through leadership, technology and integrity. In 2014, we added more than nine new clients in a variety of
industries, including financial services, health care, entertainment and technology.
In this report, we’ll highlight Zycron’s activities and operations during the 2014 fiscal year, which ended December 31, 2014. As always, we congratulate and thank all Zycron team members for another outstanding year of performance in a competitive industry.
And we thank our customers for the opportunity to be their IT services partner.
INNOVATIONWhere we’re headed
Darrell S. FreemanExecutive Chairman
Zycron, Inc. | 2014 Annual Report 4
Steven Howard SmithPresident and CEO
Greg WelchChief Financial Officer
Stephanie JohnsonChief Operations Officer
EXECUTIVE LEADERSHIP TEAM
The executive team in Nashville is responsible for determining Zycron’s corporate policy and strategic direction. Our executive leadership team has a combined 65 years of experience in the information technology industry.
In 2014, Zycron named a new chief financial officer, Greg Welch, who has more than 20 years of experience as an accounting professional. As CFO, he is charged with directing the financial strategy of the company, overseeing all purchasing activities, and managing the financial planning and budgeting processes. He also prepares financial statements, directs and implements accounting policies, procedures and internal controls, and manages cash flow.
President and CEO Steven Howard Smith celebrated seven years with Zycron in 2014. And both Chief Operations Officer Stephanie Johnson and Executive Vice President of Sales Dennis Waggoner have been with the company for more than a decade.
Building a strong, cohesive internal unit significantly enhances the services and competencies we offer our clients. The executive team’s individual contributions and expertise have allowed Zycron to achieve sustained growth. Their collaborative teamwork has given them instinctive techniques for maintaining Zycron’s company culture while grooming new employees who join the team every year.
Dennis WaggonerExecutive Vice President of Sales
INFORMATION TECHNOLOGY
What we do
5
Zycron is a customer-focused information technology services and solutions firm headquartered in Nashville, Tenn. Since 1991, Zycron has offered IT solutions to a broad client base and today is the primary provider for numerous Fortune 500 companies.
We provide qualified, cost-effective IT solutions in the forms of individual resources, full project teams and project management services to many of the nation’s largest corporations.
IT PROFESSIONAL STAFFING SERVICESContract, contract-to-hire and direct placement: We match candidates with project-specific experience to clients’ job requests. Our resources are specifically selected to meet clients’ standards and current needs.
IT OUTSOURCINGWorking closely with a client’s executive leadership, we have proven success in acquiring and managing entire IT organizations.
OFFSHORE/NEAR SHOREBest-in-class, near-shore IT outsourcing services. Extensive experience in IT consulting and software development. We have three low-cost operations centers located in Mexico and Colombia, offering an array of services and products, including application development, application management, IT process outsourcing, software engineering best-practices consulting and SAP services.
IT GOVERNANCE/PROJECT MANAGEMENTZycron has the expertise and experience to manage the entire application life cycle: definition, prototype, design, development, testing, quality assurance, deployment and maintenance. We offer clients fixed-priced, managed projects.
AREAS OF SUPPORT: Infrastructure | Management | Applications | Data Management
Zycron, Inc. | 2014 Annual Report 6
health care
ZYCRON HAS EXTENSIVE EXPERIENCE IN
1
2
3 state and local government
energy and utilities
PEOPLEWho we are
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It is an honor that Zycron has entrusted me with the opportunity to lead the Zycron project management office at the City of Memphis. I’ve been with Zycron five years and look forward to fantastic years to come!
WENDY HARRIS, Director of Project Management Office at the City of MemphisA Zycron consultant since 2009“
“
ClinicalDevelopersEngineersHelp DeskProject Managers
At Zycron, we recognize that our core value is our people. From the experienced consultants who work at client sites to the corporate team carrying out day-to-day operations, we have focused on assembling the best team of professionals to serve our clients.
Wendy Harris, pictured here, is one of Zycron’s PMP-certified project managers. She is the director of the Zycron Project Management Office at the City of Memphis, where she manages all Zycron projects and a team of project managers. She has six years of IT project management experience as well as a breadth of
System and Programmer
Analysts
Zycron, Inc. | 2014 Annual Report 8
A SNAPSHOT OF OUR 2014 TECHNICAL STAFF
Clinical/Health IT
Developers
Engineers/ArchitectsHelp Desk/Desktop Support
Project Managers/Business Analysts
12%
20%26%
11%14%
17%
knowledge and experience in account management. A native of Memphis, Tenn., Wendy joined the Zycron team in 2009.
Team members such as Wendy not only possess exceptional technical skills, but also offer soft skills to thrive in an ever-evolving technology industry. Each Zycron consultant satisfies a rigorous evaluation process executed by our recruiting and account management teams. As a result, we are able to provide high-quality talent to our customers.
INTERNATIONALPRESENCE
Where to find us
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facebook.com/ZycronInc
youtube.com/user/zycroninc
linkedin.com/company/zycron
twitter.com/Zycron_Inc
Zycron is headquartered in Nashville, Tenn., where for the last three years it has been named by the Nashville Business Journal as the largest technology services firm in the city. Serving many of the state’s largest public and private agencies, the Nashville office also houses the majority of corporate employees, who are responsible for overseeing the daily functions of accounting and finance, account management, human resources, marketing, and recruiting. The executive team, also in Nashville, is responsible for determining Zycron’s corporate policy and strategic direction.
Connect With Us on Social MediaFind Us Anywhere in the World
In addition to the Nashville headquarters, we have regional offices in four major U.S. cities. We have two regional offices in Tennessee, located in Chattanooga and Memphis, one regional office in Colorado and one in Texas. Our regional delivery managers provide a local support infrastructure that includes recruiting and client management services. Zycron Latin America, which provides clients with cost-effective rates and CMMI Level 5 competency, has three low-cost development and operations facilities in Mexico City, Mexico, and in Medellín and Bogotá, Colombia.
Zycron, Inc. | 2014 Annual Report 10
Bogotá, Colombia
Mexico City, Mexico
Medellín, Colombia
Denver
Dallas
Memphis
Chattanooga
Nashville
ZYCRON LOCATIONS
Zycron Latin America Locations
Zycron Domestic Offices Headquarters
AWARDWINNERSAWARDS
2015 Best of Staffing Client Satisfaction Award
Zycron Executive Chairman Darrell S. Freeman inducted into the Nashville Entrepreneur Center Entrepreneur Hall of Fame
Nashville Business Journal’s Largest Tech Services Firm
ICIC Inner City 100
No. 68 on Black Enterprise Magazine’s BE 100s service companies list
Why we’re the best
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Zycron for the first time was recognized with Inavero’s Best of Staffing Client Award for providing superior service to its clients. Best of Staffing Client winners have proved to be industry leaders in service quality based completely on the ratings given to them by their clients. With satisfaction scores more than three times higher than the industry average, award winners make up less than 2 percent of all staffing agencies in the U.S. and Canada that earned the Best of Staffing Client Award for service excellence.
Zycron and its staff received other recognition in 2014, including Executive Chairman Darrell S. Freeman’s being inducted into the Nashville Entrepreneur Center’s Hall of Fame (pictured above). The Hall of Fame honors individuals who exemplify an entrepreneurial spirit, the scale of the individual’s company, and how the individual has “Paid it Forward” – meaning helping others achieve success.
Zycron, Inc. | 2014 Annual Report 12
Zycron Executive Chairman Darrell S. Freeman is inducted into the Entrepreneur Hall of Fame.
2014 NEW CLIENTS (PARTIAL LIST)
BMI – A leader in music rights management, advocates for the value of music, representing more than 8.5 million works of more than 650,000 copyright owners.
ECS Federal Inc. – A leading mid-sized provider of technology services to the United States federal government.
First Tennessee – A leading institution for personal and business banking.
Metro Nashville Airport Authority – Manager of Nashville, Tenn.’s airport systems.
NaviHealth – A post-acute care (PAC) manager.
UBS – A global firm providing financial services in over 50 countries.
SOLUTION-ORIENTED RESULTS
How we deliver
13
Zycron, Inc. | 2014 Annual Report 14
2014 Revenue $40,000,000
2014 Sales by Industry
49% 30% 12%
4% 4% 1%
2014 Employee Total 321
Energy and Utilities Health Care Government
Finance and Business Services Automotive Shipping and Transportation, Technology, and Other
We annually participate in local and national community efforts, both within the technology sector and in other industries. A few events from 2014 are highlighted here.
100 Black Men American Heart Association American Red Cross Boys & Girls Club of Middle Tennessee Cebrun Journalism Center Cumberland View Homes Fellowship of Christian Athletes HCA Hope Fund
PASSIONHow we give
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Zycron’s commitment to the communities in which we’re located is paramount. We emphasize year-round service as a responsibility for our successful businesses.
Jump Rope for Heart Middle Tennessee State University Music City Charities Nashville Area Chamber of Commerce Safe Haven Family Shelter Toys for Tots Urban League Winchester Elementary School
2014 CHARITABLE DONATIONS MADE TO:
ZYCRON KEPT A 17-YEAR
TRADITIONAND
DONATEDA TURKEY
TO MORE THAN
450 FAMILIESIN MEMPHIS AND NASHVILLE
Zycron, Inc. | 2014 Annual Report 16
TO ITS 2014 KINDERGARTEN CLASS
CELEBRATEDTHE ZYCRON TEAM
ON A 30-MINUTE ROUTETO HELP FACILITATE HEALTHY BODIES AND MINDS
ZYCRON PARTNERED WITH
PURPOSE PREPARATORY
ACADEMY CHARTER SCHOOL
20 LAPTOPSTO PROVIDE
NATIONAL WALKING
DAY
NASHVILLE413 Welshwood DriveNashville, TN 37211615-251-9588 office615-251-9577 fax
CHATTANOOGA5805 Lee Highway, Suite 204Chattanooga, TN 37421423-693-2178 office423-355-5421 fax
MEMPHIS8275 Tournament DriveSuite 100, Southwind Building BMemphis, TN 38125901-748-2060 office901-748-2448 fax
DALLAS15455 Dallas ParkwaySuite 600Addison, TX 75001972-764-5180 office
DENVER8400 E. Crescent ParkwaySuite 600Greenwood Village, CO 80111720-528-4000 office
facebook.com/ZycronInc
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youtube.com/user/zycroninc
linkedin.com/company/zycron
twitter.com/Zycron_Inc
CONTACT US
zycron.com