zxtech mini dvr & ip camera user manual - domar nv… · user manual if the search tool...

User Manual

Zxtech Mini DVR & IP Camera User Manual

Copyright: Domarsolutions Ltd �1

User ManualChapter 1: Easy Start 3

Get Started 3

Login Credentials 3

Power Adaptor 3

Search Tool (Most Important Software for Configuration) 3

Connect to the Network 3

Adding Cameras to Your NVR 3

Configure Network 3

See it on Your PC 4

Access Remotely on Web 4

See on your phone 4

Note 4

Chapter 2: Advanced Setup (Static IP) 5 Step 1: Determine Your Network Details 5

Step 2: Determine Your Camera Settings 5

Step 3: Change Your Computer to the Same Network as Your Camera 6

Step 4: Use the Search Tool to Modify the IP Address 6

Step 5: Repeat for Each IP Camera 7

Step 6: Change the Network Setting for Your NVR 7

Step 7: Change Computer to Original Setting 7

Step 8: Putting Things Together 7

Chapter 3: Recording Configuration 8 Motion Detection (NVR) 8

Schedule (NVR) 8

Motion Detection (IP Camera) 8

Chapter 4: Email Alert Configuration 9 Common SMTP Details 9

Setup Motion Email Alert on NVR 9

Setup Motion Email Alert on IP Camera 9

Chapter 5: FAQ 10 Chapter 6: Plug Things Together 12 Chapter 7: Enable DHCP 13

Enable DHCP for NVR 13

Enable DHCP for IP Camera 13

Chapter 8: Mobile App User Guide 16 Chapter9: Arrange Remote Setup Session 17 Chapter 10: Returning the Item 17


User Manual

Chapter 1: Easy Start Get Started • It is important that you test everything before you install it on the wall as installation may create physical

damage. Physical damage and scratches may void your warranties.• Do not try to restore to factory setting as it may cause information lost.• If you have not received all the components, call us, and our investigation team will check our CCTV

footage, therefore locate your missing item. This should never happen.

Login Credentials You have to use this default login to access your system unless your have changed it. This login information will be used repeatedly.• The default user name and password for IP Camera is: ”admin” and “admin”.• The default user name and password for NVR is ”admin” and “12345”.

Power Adaptor You can only use a 12V power adaptor for your item. Each camera requires MINIMUM 2amp power adaptor. NVR will come with its own power adaptor. PoE cameras REQUIRE a power adaptor to work unless you have a PoE switch or PoE NVR. If you have problem when you powering up your camera, it most likely due to the power adaptor.

Search Tool (Most Important Software for Configuration) Please download the latest IPC search tool from here: http://goo.gl/hp8rL6Use the Search Tool to find your IP Camera or NVR on your network. You will be using this search tool repeatedly.

Connect to the Network Connect your camera or NVR to your router or switch by using a CAT5 Sor CAT6 cable. More detailed connection, please refer to chapter 6. Different system may have different way of connection.

Adding Cameras to Your NVR • Go to Main Menu > Remote Device• Click on search, all your camera should come up on the search result.• If you have more than 1 camera, the ip should all look different, if they are the same (i.e 192.168.1.168)

you will need to change them so they all different. Refer to Chapter 5 for more info)• Click on Add. • Click on confirm.• Hopefully by now, live image should come on to your monitor.

Configure Network • By using the search tool you have downloaded, you will be able to find your IP Cameras or NVR on the

network.• All your cameras and NVR should have DHCP enabled by us already. If not, you can enable it by yourself

by using the search tool modify function. Please refer to Chapter 7 for detailed guide how to enable DHCP.

• Once the search tool finds your IP Cameras or NVR. Make sure you remember the IP address of each device that appears on the search result. Type the IP address into your Internet Explorer, you will be able to access the device through a PC.


User ManualIf the search tool didn’t find anything, you might have a more complicated network setup and will need to seek more advise. You can also call your internet service provideR to help you configure the network for you.

See it on Your PC • Open Internet Explorer, type the IP address into your address bar. It will ask you to install add-ons, you

have to:1. Run the add-on and wait the download to be finished.2. Once the pop up comes on, you will need to install it by keep clicking next.3. Once it says install successfully, you will need to reload the web page.4. Now you can click “Allow” and you will be able to see the login page.

• Login with username and password.• Hopefully you will be able to see the live footage on the browser now.

Access Remotely on Web Access remotely from a web browser such as Internet Explorer is also easy. • Go to www.freeip.com• Click on the Device SN, it is a orange tab.• Type your FREEIP ID into the the the Device SN section. (Camera FREEIP ID on network section after

you login to the web interface, NVR FREEIP ID Main Menu -> System Setup -> P2P Config)• Type your username and password.• Install add-ons and restart the browser.• Hopefully by now your can see your footage live.• if after you add the device it says off in a grey icon instead of on in a green sicon, please refer to

Chapter 5 for fix.

See on your phone Download the app called “FREEIP” from the app store or android market. They are free to download. Once your downloaded the tool, register and login.

You can add a camera by scanning the P2P number. You can scan the “FREEIP P2P” number on the web interface. It is under the NETWORK section. Slow internet or mobile connections (EVEN 4G & fibre) may have problems when try to stream the videos remotely. All IP cameras demands high requirement on your network speed. If you seeing footage other than your own image, Please refer to Chapter 5 for help.

Note Above setting is a very general guide. If you want in depth guidance. You need to read chapter 2 and Setup your system properly.


http://www.freeip.com

User Manual

Chapter 2: Advanced Setup (Static IP) This section is going to explain things in depth. You need to follow the procedure tightly. If you don’t want to learn this and just want some help. We offer a £29.99 service which our technician will do all this for you. Call us to make a arrangement. Our number is 0800 756 5370 or 0203 695 0315. Line open from 8 to 4 Monday to Friday excluding bank holidays. Per session may take half an hour to an hour. Please read Chapter 9 for more information.

Step 1: Determine Your Network Details 1. You need to have your computer connect to a router, And connect the first IP Camera to the router as

well. it is very important to do so. 2. You also need to use a windows computer, minimum requirement is Vista. XP may work but we can not

guarantee that.3. Open up Command Prompt. You can type “cmd” after you click on start. If it doesn’t find it. Try to

google “where is command prompt” It will tell you.4. When the Command Prompt is running it is black windows.5. Now type ipconfig and press enter, following should show up.

6. The result will tell your 3 Import informations o your router, IP address, Subnet Mask and Default Gateway

7. Remember them!

Step 2: Determine Your Camera Settings 1. Use the search tool you have downloaded and installed.


User Manual2. Click on search.3. Your camera should show up on the list. Click on it.4. If the camera have DHCP ticked, go straight to Step 4.5. If DHCP is not ticked, Writer down the IP address, Subnet Mask and Default Gateway, DNS. and go

to Step 3

Step 3: Change Your Computer to the Same Network as Your Camera 1. Now we need you to go to Control Panel > Network and Internet > Network Connections2. If your computer is connected by wireless or wired.

1. If you computer is wireless, right click on the wireless connection and click on property.2. If your computer is wired. Right click on local Lan connection and click on property.

3. A new window show come up, and a list should show up, click on Internet Protocol Version 4:

4. Click on “Use the following IP address”, put in the same detail you find on Step 2, Subnet Mask and Default Gateway should be the same figure you find on Step 2, but IP address you need to change the last digital to avoid conflict, for example, if your Step 2’s ip address is 192.168.1.168, you need to change it to 192.168.1.200 or anything else).Click on the “Use the following DNS server address”. Preferred DNS service you need to change it to be the same as default gateway. Alternative DNS server just leave it blank.

5. Click on OK and OK.

Step 4: Use the Search Tool to Modify the IP Address 1. Use the search tool, click on search again.2. Click on the camera that comes on the search result. 3. On the right hand side of the search tool, you need to amend the detail to match up with the result in

Step 1Copyright: Domarsolutions Ltd �6

User Manual4. If the DHCP is tick, you need to uptick.5. Change Subnet Mask, Default Gateway and DNS to the same figure you find on Step 1, but IP

address you need to change the last digital to avoid conflict, for example, if your Step 1’s ip address is 192.168.1.2, you need to change it to 192.168.1.5 or anything else).

6. Put in the password. Refer to chapter for credentials.7. Click on modify.8. If you have a “Password error”, it doesn’t necessarily mean password is wrong, it could mean you have

done Step 3 incorrectly.9. If now error message comes up, click on search again, now the detail should be changed.

Step 5: Repeat for Each IP Camera Now you need to plug in another camera and repeat from Step 1 to Step 5. Make sure the IP address you change in Step 4 should always be different for each device.

Step 6: Change the Network Setting for Your NVR 1. You need to do this on a TV monitor that you have connected your NVR to.2. Click on Main Menu > Sys Setup > Network3. Untick DHCP if it is ticked4. Change Subnet Mask and Default Gateway to the same figure you find on Step 1, but IP address you

need to change the last digital to avoid conflict, for example, if your Step 1’s ip address is 192.168.1.2, you need to change it to 192.168.1.10 or anything else).

5. Change the DNS and DNS 2 should be exactly the same as gateway. 6. Leave others to be the same.7. Click on Save

Step 7: Change Computer to Original Setting 1. Once you have done all configurations for all devices, you need to go back to your PC and go to

Control Panel > Network and Internet > Network Connections. 2. Right click on the connection, click on property, and click on the Internet Protocol Version 4.3. This time you need to select Obtain an IP address automatically and Obtain DNS server address

automatically. And click on OK and OK.4. This step is important as it puts your PC back to normal network.

Step 8: Putting Things Together • Connect all equipment all according to Chapter 6• Go to Main Menu > Remote Device of your NVR• Click on search, all your camera should come up on the search result.• If you have more than 1 camera, the ip should all look different, if they are the same You have done Step

5 correctly.• Click on Add. • Click on confirm.• Hopefully by now, live image should come on to your monitor.


User Manual

Chapter 3: Recording Configuration Motion Detection (NVR) To enable motion detection on a NVR you need to:5. Go to Main Menu > Sys Setup > Motion Detection.6. Channel No. You can select All for all channels, or select the specific channel you want to configure.7. Tick Switch Linkage8. Area Set, Click on Set, and use your mouse to select the whole area, so the whole area is cover by blue.

Right click mouse to exist. (This is a important step and many people forget to do or done wrong) 9. Tick on Buzzer on if you want to test if the motion is working or not. (If can turn it off later)10. Tick on Record Channel.11. Sensitivity you can set to highest, and you can lower it later if you want.12. Click on save.13. Now go to Main Menu > Sys Setup > Rec Setup14. You will see 7 lines of time range, you can tick on ALL or Select a Day if you only want to change that

day15. Click on the first Cog ICON on the right hand side of the first time range.16. Select Record and Motion17. Tick ALL under Use to. Or you can only select a particular channel.18. Click on save.19. Now you have setup Motion Recording.

Schedule (NVR) 1. Go to main Main Menu > Sys Setup > Rec Setup2. You will see 7 lines of time range, you can tick on ALL or Select a Day if you only want to change that

day3. Click on the first Cog ICON on the right hand side of the first time range.4. Tick ALL under Use to. Or you can only select a particular channel.5. Change the time range you want, you can setup 6 different schedule per day.6. Select Record and Motion on the schedule you can changed.7. Click on save.8. Now you have setup Schedule Recording.

Motion Detection (IP Camera) 1. Login to the web interface (Refer to Chapter 1 if you don’t know how to login to your IP Camera by web

interface)2. Click on Motion3. Click on the image for area selection. If an area is selected, if should be covered by red dotted square.4. Or you can simply select all.5. Change the sensitivity to meet your needs.6. Click on save7. Select on alarm section8. Tick on enable alarm and motion detection.9. Tick on Upload via SMTP if you want email alert.


User Manual

Chapter 4: Email Alert Configuration Common SMTP Details Please visit follwing site for detailed SMTP details including gmail, hotmail, yahoo and so on.https://goo.gl/g5NSnq

Setup Motion Email Alert on NVR 1. Go to Main Menu > Sys Setup > Network > Email Setup2. Put in correct SMTP details. 3. User is normally your email address4. Password is normally your email password5. Receiver is the email address you want to receive the alert6. Sender should be your email address7. Select SSL on the Encryption type8. file should be ticked if your want to receive a image with the email.

Setup Motion Email Alert on IP Camera To setup the email alert on your IP Camera you need to do in a Web browser.

1. Login to your web interface through Internet Explorer. (Refer to Chapter 1 if you don’t know how to login to your IP Camera by web interface)

2. Click on Service3. Put in correct SMTP details. 4. A/C name is normally your email address5. Password is normally your email password6. Receiver is the email address you want to receive the alert7. Sender should be your email address8. file should be ticked if your want to receive a image with the email.9. Main title can be anything, such as “motion alert from home”10. Tick SSL or Encryption11. And click on save

Bear in mind, some model of the IP cameras does not support SSL. Therefore Hotmail or Gmail will not work. You need to register a email box separately for those models. Model including (Megavalue, Nightlife, DarkEagle). Compatible email service for those model include: https://en.mail.qq.com/


User Manual

Chapter 5: FAQ 1. What is the Mobile App I should use? FREEIP in app store and android

2. Change Display Resolution When you connect your NVR to a TV or a monitor. You might want to increase the display resolution. The NVR does not come with the highest or lowest resolution setting, The reason is that many household have old TVs or low-res display. You can change the display resolution by going to Main Menu > Sys Setup > Display. Make sure you check your Minimum or Maximum TV compatible resolution before increase or decrease the display resolution.

3. Fix Black Screen or Out of Range Error If you change the resolution higher than the TV’s max resolution or lower than TV’s lowest resolution. You will have a black screen. Sometime you may also have the warning “Out of Range”. There are few ways to fix this:• Find another TV which support wider range of resolution, connect to it and change the resolution to fit

your TV. Then connect the NVR back to your TV.• Change a cable, if you are connected by HDMI cable, try to connect to a VGA cable. If that works,

change the resolution and connect back to HDMI cable. Vice Versa.• Use a computer to remotely access your NVR, and change it on a web browser. This is more advanced,

it may take a little while and only work if you know about the IP configuration:1. Connect the NVR to your PC by a internet cable.2. Use the Search tool version 4 or above, pin the IP address of your NVR. (Default is 192.168.1.1)3. Enter the IP address into Internet Explorer. Install the Plugin and Login4. Change the resolution from there. 5. If you want to learn more about IP access, read the Chapter How to Enable DHCP

4. If Part of the User Interface is Outside your TV or Display If your operating system is not show on your monitor or TV properly. For instance if part of the footage is outside the border, This is the miss configuration you have done on the TV. Not on the NVR. You need to get into your TV’s setting and fix it there. Try Auto-adjusting, if that doesn’t work, connect your Monitor Supplier.

5. Seeing other peoples footage when using P2P mobile viewing. This footage you are seeing is manufactory default testing cameras. Call us to fix this issue. This may happen if the system get reseted during setup process.

6. Why the FREEIP app tells me my device is offline? This mean you have done your setting incorrectly and you have to follow Chapter 2 to configure everything again. A quick hint is that the both DNS1, DNS2 and gateway is different from your router’s.

7. Why does the search tool tell me password error while I have done it right? This mean you camera is on the wrong sub network and the search tool get confused. You need to follow chapter 2 for detail way to bring camera and computer to the same sub network.

8. Why my email alert does not work? Please refer to the last paragraph of Chapter 4.

9. Why my app on iPad looks out of range? Unlock the screen, exit the app, restart the app, it should be fixed.

10. Why my device not come up after I successfully added my Camera or NVR Do a pull-down-to refresh on the page you will see your added device. If you don’t know what is pull-down-to-refresh. Search on youtube.

11. Why I have a error saying “Device Blinded” It indicated you have already used it for other mobile phone or other device. You can delete it from other phone. Or we can issue you with a new P2P number, however you need to call us to arrange this service.


User Manual

12. Why some of the channels doesn’t show preview on TV monitor? You need to check the stream setting on your NVR. Go to Main menu > Remote device, click on the pen icon of the channel that does not show the live view, you need to change the stream to sub instead of main. Then the live view should come back.

13. Why my preview stuck? It mostly due to the resolution settings. For example if your NVR set to the resolutions of 960p and your camera is sending image of 1080p, then the system will get confused. The easy way to fix it is firstly find out what is the resolution setup on the camera and the NVR. Then change one of them to be the same as others. Beware, the resolution mentioned here is the streaming resolution, not the monitor display resolution.

14. I am using other brand equipment on this system, will it work? Generally, if the system is using Onvif 2.0 standard or above, and have a clear indication of the Management Port (Be aware, there are many ports, but we specifically need the port called MANAGEMENT PORT), then there are chances that will work. But we cannot guarantee.


User Manual

Chapter 6: Plug Things Together


User Manual

Chapter 7: Enable DHCP You equipment should come with DHCP enabled, if for any reason it is not enabled, you can follow this chapter to enable DHCP.

Enable DHCP for NVR Enable DHCP for NVR is more straight forward. If you have already connect your NVR to a TV or monitor. You can login and go to: Main Menu > Sys Config > Network, and tick DHCP, and save.

Enable DHCP for IP Camera Step 1: Get your PC Ready: 1. Go to Control Panel > Network and Internet > Network Connection

2. Right click on Local Area Connection, on the drop down, click on Properties3. On the newly opened window, Click on the Internet Protocol Version 4 (TCP/IPv4)

4. Change the setting to following:1. Click on Use the following IP address.

1. IP address change to 192.168.1.199 (It does not have to be 199, anything between 1 to 254, but make sure it is not conflicting with any equipment already on the network)

2. Subnet mask change to 255.255.255.03. Default gateway change to192.168.1.1

2. Click on use the following DNS server address.

1. Preferred DNS server change to 192.168.1.12. Alternative DNS server leave as blank

5. Now Click on OK and OK

Step 2: Configure your Cameras once at a time


User Manual6. Connect the One Camera to your Windows PC.

7. Get the IP search tool from: http://www.domarsolutions.co.uk/download/Searcher.rar8. Install and Launch IP searcher tool

1. Click on Search2. When the camera load on the screen, check the IP address, it should be 192.168.1.168 for camera,

and 192.168.1.88 for NVR3. Select the camera on the search result. If the DHCP is tick, you don’t have to do any of following,

you can go straight to See Live Footage Chapter. If DHCP is not tick, you will need to keep ready this chapter.

4. If the IP address match, then open up Internet Explorer5. Type 192.168.1.168 (or 192.168.1.88) into address bar

6. You will now be ask to install the plugin, install it and re-launch Internet Explorer7. You will be asked to login. The username is “admin”.8. Put password in, default password for camera is “admin”, for NVR is “12345”

9. Once you log in, click on Network, and tick DHCP, and click OK

10. The camera will restart. Once restart is over, this means this camera is ready.


http://www.domarsolutions.co.uk/download/Searcher.rar

User Manual9. Now unplug the camera and plug another camera on, and do the same routine to other camera and

NVR.

Step 3: Change the PC setting back once all camera and NVR is configured Now you need to change the PC back to normal setting, if you don’t do this, your PC may not be able to access internet again.

1. Go to Control Panel > Network and Internet > Network Connection2. Right click on Local Area Connection, on the drop down, click on Properties3. On the newly opened window, Click on the Internet Protocol Version 4 (TCP/IPv4)4. Change the setting to following:

1. Click on Obtain an IP address automatically2. Click on Obtain DNS server address automatically

5. Now Click on OK and OK

Step 4: Configure your Camera or NVR one at a time 1. Once you have finished all the setup above, follow Chapter 6 to plug all equipment together.


User Manual

Chapter 8: Mobile App User Guide Get the App You can download the app from App store or android shop. Once You laugh the app, it will tell you to registers. You need to register with your mailbox. After registration, you can login.

Add Device Once you have logged in you will see 4 icons on the bottom. To add a device, click on the 2nd icon which says Device, once you click on Device, on the top right corner you should see a + sign. Click on it, you will be able to launch scan camera. Point the camera to the QR code on your NVR or Camera. If the scan is successful, It will give a message saying “successfully added”, If you see “Device blinded” Please refer to Chapter 5.

Check Device Status Now you click back to device page, do a Pull-down-to refresh, you will see your device there with a green on icon. Means device is successfully added. If you got an off icon in grey, please refer back to chapter 5.

Pay Live Video Now you can go to “Home”, click on the device to viewing footage. If it is a camera, you can click on the play button, the streaming will start. If it is a NVR, you need to select a window first, and then click on the channel that you wish to fit into the window, the streaming will start after that.


User Manual

Chapter9: Arrange Remote Setup Session Step 1: Please Connect a laptop or a PC to your Network, and you need to it connected to the network BOTH wired and wirelessly. Basically, you need to use the wireless network, and also plug a ethernet cable to your router at the same time.

Step 2: Make sure the PC or Laptop is windows and the operation system is minimum Windows Vista.

Step 3: Go to https://www.teamviewer.com and download this software. Make sure you need to download version 9. Other version will not be compatible with us.

Step 4: Go to https://www.teamviewer.com and download this software. Make sure you need to download version 9. Other version will not be compatible with us.

Step 5: Make sure YOUR ID and Password is ready before calling us. Please also prepare your Credit or Debit card details.0800 756 5370 or 0203 695 0315

Chapter 10: Returning the Item Install an IP System requires professional knowledge in IP configuration. If you wish to install the system by yourself, it does take some learning and studying. If you hired a engineers to do it for you, make sure you have checked their licenses.We have a no questions asked policy if you want to return the item within 14 days. However, You need to make sure the item has no scratches or any other physical damages.We have a very swift repair or return policy. Try to get help from us first. Please contact us by email @ [email protected] or [email protected]. For more product informations you can visit: www.domarsolutions.co.uk


https://www.teamviewer.com

https://www.teamviewer.com

mailto:[email protected]

mailto:[email protected]

http://domarsolutions.co.uk

zxtech mini dvr & ip camera user manual - domar nv… · user manual if the search tool...

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