CAT-TRAINING-20190916

Zonar Support for Your Success

Ever wished you had access to a little more support? Help optimizing your fleet’s efficiency, offering your personnel tailored training, having a point of contact when issues popped up, and even integrating your Zonar technology with your third-party solutions. We want you to have the support you need so you can focus on what’s important—managing your fleet and driving business. In these pages, you’ll find information on various support options to help you make the most of your Zonar investment.

Customer Experience Manager | Premium, high-touch account support

Zonar Care | Protect your fleet technology from start to finish

Zonar Training | Customer onsite training

Zonar Training Course Catalog | Listing and details of available modules

For more information, contact premiumservices@zonarsystems.com.

3PREMIUM SUPPORT SERVICES FOR YOUR SUCCESS

Premium, high-touch account supportLarge, multi-site fleets could use extra support from time to time. Having a dedicated Zonar Customer Experience Manager keeps your fleet running smoothly and ensures issues are addressed quickly. More than a source of premium service, your Customer Experience Manager focuses on your business needs—and how our technology helps you grow it.

Your Customer Experience Manager

• Will act as a resource when you have issues with our solution

• Regularly checks your account to identify trends

• Provides best practices recommendations

• Helps ensure you’re making the most of your investment

• Conducts annual Executive Business Reviews

• Provides new product release announcements

What you get You’ll benefit if

• Annual Executive Business Reviews that include Zonar executives, Sales, Product Management and Customer Success

• Regular cadence of personal visits and operational, metrics-based reviews

• Zonar ambassador who navigates our business on your behalf

• Industry best practices, device health reports and recommendations

• Advocate who communicates your product and invoicing needs within our organization

• Help fully utilizing your Zonar investment and anticipating your future needs

• You have numerous sites or locations, geographically dispersed business lines

• You have a complex combination of Zonar and third-party solutions and want guidance

• You expect to partner your Zonar solutions with new initiatives, reporting or productivity metrics

• You’re interested in partnering your Zonar solution with industry best practices provided

• You have large or multi-year site installations in which continuity will be assured

• You want our experienced personnel to assist your workforce

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Protect your fleet technology from start to finishUptime makes money, downtime costs money. Zonar Care Technology Support Services protects your Zonar investment to keep your fleet running, technology working and service uninterrupted. Your technicians are able to focus on core maintenance requirements. Repairs are done on your time, your terms and with as little interruption as possible.

Remote system health monitoringWe’ll notify you if and when your fleet technology needs repair.

Real-time online updatesStay informed with custom dashboards on our secure web portal.

Scheduling We’ll schedule repairs so they’re completed as quickly as possible.

Hardware procurementWe’ll help procure hardware such as mounts, phones and tablets.

24/7 Mobile RepairWe’ll meet your drivers when and where works best for them.

Repairs within 7 daysWe’ll complete repairs within seven calendar days, regardless of location—guaranteed.

Flat-rate pricing Stick to the budget with our simple “per unit per month” subscription.

Inventory managementWe’ll ensure replacement hardware is available and return merchahndise authorizations (RMA) are processed.

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Who can benefit • New users• Current users who need a refresher• Current customers implementing new

or updated Zonar technology

What’s included • One day or more of instruction• Zonar expert instructor • Strategically selected onsite training modules• Training curriculum in advance• Training and reference materials

Customized onsite trainingYour success is our success. Make the most of your Zonar investment with our onsite training. Choose from our catalog of training modules, and our specialists will teach a curriculum for your staff and suite of solutions. Whether you need basic training or comprehensive modules—your choice, at your location.

• Make the best use of people’s time with prescribed module timing and targeted trainee attendance.

• Select one or multiple days of training to ensure enough time is allotted.• Retain personnel and increase productivity through expert training on the Zonar solutions they use.

Keeping your staff up to date helps keep them on board and performing at their best. Training ranges from classroom style sessions and training personnel in the yard or shop in one-on-one sessions.

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Make the most of your Zonar investment and your employees’ time. From basic trainings to comprehensive modules, our onsite training helps you make the most of our solution and, in turn, your fleet. Choose the training modules you need, then contact us to build a schedule that makes sense. Trainings are available in one-day, eight-hour increments.

Ground Traffic Control® (GTC)

EVIR® Admin90 minutes | Ideal for admins | Max 10 people per classLearn to manage your inspection data and gain insight on your fleet’s operational status.Covers: Logging in, Home Screen, Inspections, Incomplete Inspections. Missing Inspections, Manage Drivers

GTC Admin 90 to 180 minutes | Ideal for admins | Max 5 people per classLearn to set up and maintain various entities within that Ground Traffic Control account.Covers: Managing Locations, Managing Zones, Managing Users, Managing Assets, ZAlerts, additional reports and functions

GTC Dispatcher with ELD 90 minutes | Ideal for admins, dispatchers, trainers | Max 8 people per classLearn to use the GPS tracking function to view location and speed information. And how to ensure your fleet is complying with the ELD mandate regarding their hours of service.Covers: Logging in, home screen; GPS unit health; GPS units report, Location report, Path report, Schedule report, Audit report, aligning drivers to dispatchers, Location filters, notifications and alerts, Admin Attributes—Driver Groups, Manage Drivers—Assigning Groups, No Driver Reason (setup); HoS Reporting, Messaging, Speed report

GTC User 2 hours | Ideal for admins | Max 10 people per classLearn to use basic GPS tracking reports.Covers: Logging in, Home Screen, GPS unit health, GPS units report, Location report, Path report, Schedule report, Audit report, Hardware Overview, Zones, Speed report

Z Pass™ 2 hours | Ideal for admins | Max 10 people per classLearn to track student riders individually and based on routes.Covers: Z Pass and Z Pass+

Zonar Onsite Training Course Catalog

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Persona-based training

Mechanic Training 2 hours | Ideal for mechanics and trainers | Max 10 people per classGet hands-on training and some hardware overview to ensure your mechanics know how to find and fix issues within your fleet.Covers: Logging in, home screen, vehicle inspections and repairs; GPS unit health, vehicle diagnostics, alerts and notifications, EVIR (if applicable), RMA and eCommerce store, Odometer report, hardware overviewNote: Mechanics who’ll manage assets should also take the GTC Admin Training module.

Advanced Mechanic Training 1 hour per vehicle type | Ideal for mechanics and trainers | Max 5 people per classGet comprehensive training for your mechanics to learn how to properly install Zonar hardware in your fleet.Covers: Installing Zonar products in a variety of vehicles and equipment (Backbone, PTO and IOs not included)

Zonar Administrator 8 hours | Ideal for admins and trainers | Max 5 people per classBecome a Ground Traffic Control power user with comprehensive training that covers basic to advanced reporting. Covers: This is an in-depth, hands-on version of GTC Admin Training. May contain client account setup such as uploading of drivers and assets.

Driver training

EVIR 2010 2 hours | Ideal for drivers and trainers | Max 8 people per classLearn to use our Electronic Verified Inspection Reporting (EVIR) solution using your 2010.Covers: EVIR

EVIR Tablet 2 hours | Ideal for drivers and trainers | Max 8 people per classLearn to use our Electronic Verified Inspection Reporting (EVIR) solution using your tablet.Covers: EVIR

Coach™30 minutes | Ideal for drivers and trainers | Max 10 people per classLearn the ins and outs of Zonar Coach from a driver’s perspective.Covers: Driving behavior that Coach detects, and contesting events with which drivers disagree

Zonar Logs™30 minutes | Ideal for drivers and trainers | Max 20 people per classLearn to use the Zonar Logs hours-of-service application on our tablets.Covers: Zonar Logs, EVIR

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Third-party Applications30 minutes | Ideal for drivers and trainers | Max 10 people per classLearn to use various third-party applications.Covers: Navigation, Fieldview, Workflow

Labor training

Hardware Quality Control15 minutes per assetOur trainer will perform a quality control check with the installations performed.Covers: An FSR will quality check vehicle hardware installations (troubleshooting not included)

For more information, contact premiumservices@zonarsystems.com.