zen & the art of flowcharts - hawai'i library...
TRANSCRIPT
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Zen & the Art of Flowcharts Mariko Kershaw
Technical Services Librarian Windward Community College Library
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Overview 1. Intro to flowcharts &
process mapping
2. 3 WCC examples
3. Group activity
“Costa Rican Zen Garden” by Scott Robinson is licensed under CC BY 2.0
https://www.flickr.com/photos/clearlyambiguous/137244994/in/photolist-d8qa1-81pXNM-2eFBP-9F27CF-9EMEmX-eiNkYR-6afqxC-8ERig-s2DTC-4swDCt-9EMDYB-dvuA7V-6p4QZs-4A5uKR-M8Pb3-jEgYUf-5DDWHc-gHD7Zr-nXeDEP-weSgU-9xXQNQ-9n1H5S-jfJsWi-6abbPz-2f6ZJ-hP1MxN-q67bz-4T3VcZ-2cpvo-2ezBx-f4fmCD-9q9xeS-2ezBw-7zSYy4-nAh4iX-s2DZ3-3Z3aS4-8PXGoh-oFPAn5-5gC7GZ-qEDrbD-9F532m-rm1JK-EVpdU-pYtAM-4VaUVT-uXmQgN-PGd32-eyu4RF-9EMDEBhttps://www.flickr.com/photos/clearlyambiguous/http://creativecommons.org/licenses/by/2.0/http://creativecommons.org/licenses/by/2.0/
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A little background info...
Why Flowcharts?
“Zen” by Louise Leclerc is licensed under CC BY-NC-ND 2.0
https://www.flickr.com/photos/melolou/517629486/in/album-72157603195631321/https://www.flickr.com/photos/melolou/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://www.flickr.com/photos/melolou/https://www.flickr.com/photos/melolou/
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Part 1 Definition & Benefits of
Process Mapping & Flowcharts
“Zen Garden” by Neil Lee is licensed under CC BY-NC-ND 2.0
https://www.flickr.com/photos/neilio/20403964/in/photolist-2Nzou-qopUWw-6DvhKE-7L4zL9-2532dz-ocyhs4-7wKYC9-2fcwh-56WZhq-asJxZ-pkvhVy-ifwNif-6fx5De-mdqDH9-qSw5CA-kJ9Dsj-6gXM1H-6hwnML-brnvgt-9wMLUc-M8Pb3-gHD7Zr-q674Y-q677R-nXeDEP-weSgU-EzU58-9xXQNQ-4ec5Eu-b1tNV-6qEkY9-8bWDs-6abbPz-7gejv-2f6ZJ-q67bz-4T3VcZ-2eFBP-2cpvo-9F27CF-2ezBx-9EMEmX-f4fmCD-eiNkYR-6afqxC-8ERig-9q9xeS-2ezBw-7zSYy4-4swDCthttps://www.flickr.com/photos/neilio/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/
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Definitions Process mapping
verb
A technique...
Flowchart
noun
A diagram... “Zen Garden” by RC Designer is licensed under CC BY 2.0
https://www.flickr.com/photos/rcdesigner/4047713072/in/photolist-7aFA5q-9F532m-rm1JK-EVpdU-pYtAM-v8RNjw-fn8ZfE-bpNw1L-4VaUVT-uXmQgN-PGd32-eyu4RF-uXaXkq-9EMDEB-4Uh622-9EWrcA-2dBbNi-yRZULc-73tfs1-5qERk-dzG4fZ-7NeHAr-7Zz4pe-qVRTo-C11Ef-4UpY1y-3h6tC-wUHby-aKhJYz-5CKVcG-f3NFei-a3v3xz-s2E5c-bDFRa-uXcbPe-9ETv5T-oTydLD-4RP9Qt-8ghYUK-mfKgt-fCWV3H-oSsYkh-q2hP-kQCifn-3fKNnA-6DZ5FN-Dgymf-x38Ym8-4LnNd4-4xTzG6https://www.flickr.com/photos/rcdesigner/https://creativecommons.org/licenses/by/2.0/https://creativecommons.org/licenses/by/2.0/
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Benefits
Process Mapping
Shared understanding
Clarifies responsibility
Educates newer staff
Flowcharts
Conveys info visually
Documents procedures
Evaluation tool
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Part 2 Process Mapping at
Windward Community College Library
“Zen Garden” by Blake Williams is licensed under CC BY-NC-ND 2.0
https://www.flickr.com/photos/silverbromide/50079365/in/photolist-5qERk-dzG4fZ-7NeHAr-7Zz4pe-qVRTo-C11Ef-4UpY1y-3h6tC-wUHby-aKhJYz-5CKVcG-f3NFei-a3v3xz-s2E5c-bDFRa-uXcbPe-9ETv5T-oTydLD-4RP9Qt-8ghYUK-mfKgt-fCWV3H-oSsYkh-q2hP-kQCifn-3fKNnA-6DZ5FN-Dgymf-x38Ym8-4LnNd4-4xTzG6-oMy3p-vXC8X-73phdM-mj9CNQ-6AEgng-wGbopx-fCwhDj-nQGwcB-4xAhU4-8FYbUC-9YGsFo-fwMjJJ-6rX26N-gbH1Fn-5A27G9-6xfxpY-gbm1QS-6nR9R6-vgiKwdhttps://www.flickr.com/photos/silverbromide/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/
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WCC Example 1 - Item Processing
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WCC Library Example 2
Acquisitions
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WCC Ex. 3 ISLs Process Mapping
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WCC Library Intra-System Loan
Flowcharts
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Part 3 Group Activity
1. Process mapping 101
2. Demonstration
3. Group activity
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Basic Flowchart Shapes
Process
Decision Terminator
Direction
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Basic Flowchart
Start End
Process A
Decision
Process B
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Writing Processes
Roll
Action
Subject
Director
Calls
Vendor
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Group Activity Demonstration Step 1 - Two minutes
Brainstorm & write steps on stickies
Step 2 - Four minutes
Compare stickies & consolidate similar steps
Step 3 - Five minutes
Put the stickies in order
Step 4 - Four minutes
Draw shapes
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Checking out a book Watch out for scope creep!
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Step 1 Checking out a book
2 Minutes
Individually brainstorm the steps, writing each step on a separate sticky note
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Step 2 Checking out a book
4 Minutes
Share steps with group members, spreading stickies across the table;
Find common steps and group them together; consolidate stickies
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Step 3 Checking out a book
5 Minutes
Select the first and last steps, stick them on the paper;
Stick the rest of the steps, in order, on the paper
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Step 4 Checking out a book
4 Minutes
Draw shapes around each step;
Connect steps with arrows
Terminator Action
Decision Direction
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Step 5 Checking out a book
5 Minutes
Look at one other group’s flowchart;
How is it similar to your’s? How is it different?
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Group Debrief What went well? What did not go so well?
What did you learn? What did you wish you learned?
How did the other group’s flowchart compare to your’s? Were you surprised by what you saw?
How might you use this in your work? What challenges might you face? What benefits do you see?
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Recap 1. Intro to flowcharts &
process mapping
2. 3 WCC examples
3. Group activity
“Costa Rican Zen Garden” by Scott Robinson is licensed under CC BY 2.0
https://www.flickr.com/photos/clearlyambiguous/137244994/in/photolist-d8qa1-81pXNM-2eFBP-9F27CF-9EMEmX-eiNkYR-6afqxC-8ERig-s2DTC-4swDCt-9EMDYB-dvuA7V-6p4QZs-4A5uKR-M8Pb3-jEgYUf-5DDWHc-gHD7Zr-nXeDEP-weSgU-9xXQNQ-9n1H5S-jfJsWi-6abbPz-2f6ZJ-hP1MxN-q67bz-4T3VcZ-2cpvo-2ezBx-f4fmCD-9q9xeS-2ezBw-7zSYy4-nAh4iX-s2DZ3-3Z3aS4-8PXGoh-oFPAn5-5gC7GZ-qEDrbD-9F532m-rm1JK-EVpdU-pYtAM-4VaUVT-uXmQgN-PGd32-eyu4RF-9EMDEBhttps://www.flickr.com/photos/clearlyambiguous/http://creativecommons.org/licenses/by/2.0/http://creativecommons.org/licenses/by/2.0/
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Questions?
“Zen” by Carlos Donderis is licensed under CC BY-NC-ND 2.0
https://www.flickr.com/photos/cadsonline/4321530819/in/photolist-7zSYy4-4swDCt-nAh4iX-s2DZ3-3Z3aS4-8PXGoh-oFPAn5-dvuA7V-6p4QZs-4A5uKR-jEgYUf-5DDWHc-8bWD4-kLoJy-9n1H5S-jfJsWi-hP1MxN-d8qa1-81pXNM-s2DTC-9EMDYB-u954sK-oBYJZ7-vBmWJq-3fkvg6-5gC7GZ-qEDrbD-ueWrU-bpNw63-tjHuY-7aFA5q-9F532m-rm1JK-EVpdU-pYtAM-v8RNjw-fn8ZfE-bpNw1L-4VaUVT-uXmQgN-PGd32-eyu4RF-uXaXkq-9EMDEB-4Uh622-9EWrcA-2dBbNi-yRZULc-73tfs1-5qERkhttps://www.flickr.com/photos/cadsonline/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/
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Thank You
Please return the assessment sheet
“Zen of Pea Gravel” by Steve Johnson is licensed under CC BY 2.0
https://www.flickr.com/photos/artbystevejohnson/4767558051/in/photolist-8ghYUK-mfKgt-fCWV3H-oSsYkh-q2hP-kQCifn-3fKNnA-6DZ5FN-Dgymf-x38Ym8-4LnNd4-4xTzG6-oMy3p-vXC8X-73phdM-mj9CNQ-6AEgng-wGbopx-fCwhDj-nQGwcB-4xAhU4-8FYbUC-9YGsFo-fwMjJJ-6rX26N-gbH1Fn-5A27G9-6xfxpY-gbm1QS-6nR9R6-vgiKwd-59f68S-bcSZQ6-jZ9Srd-ftcTrY-77o5ff-rME1n-fACbfD-AD3n-hfV3HH-8F29SW-rGiU9-73th2N-fy8aDK-g8qy8G-G7U2e-KRmm8-73tgRu-8e2kYe-6DGmMihttps://www.flickr.com/photos/artbystevejohnson/https://creativecommons.org/licenses/by/2.0/https://creativecommons.org/licenses/by/2.0/