hospitality specialist

RELATED EXPERIENCE

2307 W. North Ave.Chicago, IL 60647

zach@mrzach.com

312.772.4560

I am a conscientious, hard-working, and innovative thinker with the ability to operate effectively across a wide range of service functions. Over the past 15 years, I have worked in a variety of fast paced professional service environments cementing my reputation for delighting guests, providing high level service and entertainment, and effectively leading & mentoring teams.

UNIVERSITY OF ILLINOIS College of Business Administration 2011b.s. economics with an of emphasis in entrepreneurship, urban development

Zachariah Wiedemancustomer service guru

hospitalityretail & salesfood & beverage

ROSAL’S ITALIAN CUCINAChicago, IL 08.10 - 02.12server - self-managed; in charge of opening, closing, settling drawer, paying staff, and bartending

OAK STREET BEACHSTROChicago, IL 05-10.02, 08, 09, 11senior server - responsible for training new staff, waiting tables, and vending during Chicago Air & Water Show at a high-traffic beach-front tourist location

BRAVO! CUCINA ITALIANAGlenview, IL 03.07 - 10.07server - responsible for waiting tables in up-scale family friendly restaurant

SLEEP TRAIN AMPHITHEATERWheatland, CA 04.06 - 10.06VIP server -provided exclusive food & beverage service to high end clientele at 18,000 capacity concert venue

UNCLE JULIO’S HACIENDAChicago, IL 06.02 - 10.02server -waited tables and delighted guests at Tex-Mex family restaurant

OLD MINER’S INNAlba, MO 09.98 - 02.99server -served & bartended in 5-star, world-famous French restaurant with table-side flambé & food preparation

GENTILE’S WINE SHOPChicago, IL 05.10 - 6.11beer & wine expert - managed and ordered craft beer inventory; served exclusive clientele by recommending beers & wines based on occasion, food pairings, and taste preferences

VECTOR MARKETINGChicago, IL 10.02 - 3.03independent sales - generated sales leads and demonstrated products; out-performed peers at in-home sales

ZIRH / BLOOMINGDALE’SChicago, IL 06.01 - 02.02cosmetics/perfume retail - modeled and demonstrated men’s skin care products; grew customer relations with high-end cosmetics clientele

CRATE & BARRELChicago, IL 08.00-01.01, 01-02seasonal retail/design - educated customers on housewares; worked in all departments; assisted design staff

HASTINGS ENTERTAINMENTJoplin, MO 10.97 - 03.99software manager/trainer - increased dept. sales by 67% by responding to consumer demands & creating new income streams; trained new 40+ team members in store operations

UIC CAMPUS HOUSINGChicago, IL 08.08 - 05.10resident assistant - managed move-in/move-out operations for over 800 college students; innovated and executed community buildingprograms & activities; oversaw front desk operations and implemented safety & security procedures; lead response for emergency situations including medical, flooding, & criminal

UNITED STATES AIR FORCEMonterey, CA 05.03 - 10.04charge of quarters - lead team of six airmen responsible for health and safety of 1100+ airmen housed in 7 buildings; advised senior leadership on housing assignment procedures and designed operational plans which were implemented squadron-wide; managed hospitality programs including VIP travel & lodging, medi-cal shuttle, emergency response, and building maintenance/repair activities

flight chief - supervised and trained team of 15 airman leaders; managed health and safety for 300+ airmen in 2 buildings; lead physical training and drill exercises; facilitated language education enrichment programs; organized tourism & entertainment outings; earned early promotion

EDUCATION PLEASE NOTE: Most of the jobs listed here represents seasonal, temporary, and part-time/2nd job employment & volunteer experience.