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Evron Computer Systems is a total solution provider that has demonstrated true dedication, experience and
creativity since 1983. Evron is the long term partner for your technical needs, With experts in hardware, accounting, CRM
and field service, project management, business consulting, training and more.
Call us at: (905) 477– 0444 www.evron.com Email: [email protected]
· IT Infrastructure Services
· HVAC Installation & Repairs
· Medical Equipment Service & Repairs
· Construction Subcontractors
· Manufacturers
Ideal for SMB service organizations: Evron Field Service
Evron Field Service is an end-to-end field service
software solution built with integration to Epicor
ERP. It automates business processes in the
office and in the field to reduce billing turnaround
time, improve customer service and put the right
technicians in the right place at the right time,
allowing you to focus on managing and growing
your service and installation business.
Optimized for service organizations that use mobile
field resources, Evron Field Service allows you to
connect with your customers and their equipment
while automating and streamlining the Service
Process.
Dispatch
Dispatchers can save time and make
better-informed decisions when they have
customer information, equipment service
history, and technician availability and skill
sets at their fingertips. If you schedule a
handful of calls or dozens of calls per day,
you can save significant time and reduce
scheduling errors by using our intuitive
calendar interface with multiple views.
You can filter by dispatch location, by
individual technician, by skill, or by call
type. The Agenda presents multiple
appointments on one screen. Or you may
use our Day View, Week View, Month
View or our unique and intuitive Timeline
view. Whatever perspective you need,
your dispatchers can find it, configure it,
and default it.
Resource Tracking
Manage information about field technician qualifications, certifications
and skill sets.
Schedule work in advance and assign the right resource for the right
job. Then report on individual performance around utilization and
evaluate adherence to budgets and job estimates.
Service Contract Management
Keep track of complex contracts with customers. Connect the contract to a time period, equipment list, location, or any combination of these.
Blanket Contracts govern service activities across all locations and all equipment for a customer.
Automated billing for the contracts and related service allows you to focus on getting the job done and meeting Service Level Agreements.
Our handy Contract Planning tool makes creating a new contract a snap.
Mobility
Our software runs in the cloud and is completely mobile-enabled. All users access the same data in the central
database, so everyone sees updates in real time.
Equipment installers, facility engineers and service technicians can operate the easy to use system on any mobile
device or laptop.
Frequent changes to work orders, parts, and customer needs demand that all information be up to the minute and
readily available so techs can be experts in the field. Native controls make the mobile user experience easy to manage
for inspections, signatures, approvals, completions, work orders, and follow-ups.
Work Order Management
Service Work Orders are used for data collec!on for all materials used in repair and service, as well as for labor and billable
expenses. Configurable to provide the automa!on and valida!on you desire, using default and calculated values to save data
entry !me. Gauge your profitability in real !me at the Work Order, Contract or Project level. Report on technicians’ u!liza!on
rates and track costs against budget. Updates occur in real !me from any computer or mobile device.
Eliminate paper-based checklists with our User Defined Configurator to create customized and automated checklists. Techs
follow and document procedures, while the checklists walk your techs through defined processes and make sure that the job
is performed and documented completely and accurately.
Benefits
Typical Implementation takes less than 2 weeks!
· Speed up the invoicing and collection cycle
· Empower office and field staff with handy tools and an
intuitive interface
· Simplify the dispatch process by quickly evaluating
work to assign and assignees in the same view
· Get immediate updates as field technicians work and
report in the field
· Provide customers with work orders and invoices by
email on the spot
· Eliminate costly and inaccurate paperwork
Map Integration
Use our mapping integration technology to provide
back office and field staff with visual route maps and
turn-by-turn directions. Dispatchers can view the loca-
tions of all appointments assigned with a press of a but-
ton.
Seamless integration with Epicor ERP
With integration to Epicor ERP, Evron Field Service offers a comprehensive solution that covers all aspects of your
service business life cycle. Epicor ERP serves as the main data repository for customers, inventory and financial
management. Manage field service operations through Evron Field Service for scheduling, equipment tracking and
mobility.
Features
· Graphical Drag & Drop Schedule Board
with multiple calendar views
· Work Order Management
· Service Contract Management
· Project Management
· Time Entry and Analysis
· Highly configurable with security options at
every menu item and data entry level
Evron Products and Services
Partners With The Best
Evron is a recognized and
certified partner of the
world’s leading technology
companies, including:
Evron Services
R Business Consulting
R Needs Analysis
R Customization
R Implementation
R Software Development
R Training
R Financial Report Writing
R History of Success since 1983
R A Team of 55 People
R Solution Provider and Certified Business Partner
R Integration Specialists
R Solutions Tailored to Your Business
R Partners with the World’s Leading Technology Companies
Why Pick Evron ?
History of Success
In a complex and ever-changing industry, Evron
clients value the dependability of a proven leader.
Since 1983, we have helped organizations
dramatically improve their customer service,
increase sales, and cut the cost of doing business.
Call Evron Today
With experts in hardware, accounting, field service,
project management, business consulting, training
and more, Evron is the long term partner for all your
technical needs.
Evron sells, designs, implements and supports solutions for every one of your business needs:
Infrastructure: Network | Hardware | Hosting | Security | Business Continuity | Cabling | Unified Communications
Application Software: Field Service | Accounting | Project Costing and Management | Manufacturing
| E-Commerce | Warehouse Management | Financial Reporting
Services: Software Development | Technical Support | Preventative Maintenance | Implementation | Training
For more information, visit our website at www.evron.com, call (800) 891-7791 or (905) 477-0444
Evron Computer Systems Corporation, 5 Denison Street, Markham, Ontario, Canada, L3R 1B5
©Copyright 2018 Evron Computer Systems Corp. All rights reserved. All other names are registered trademarks of their respective companies