youthline new zealand
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Nao Guy Information Services & Projects Manager Youthline Charitable Trust
About Youthline
Youthline’s vision is to create communities that relate to the needs of young people, respond to them and support them to achieve their potential.
In the beginning..
Youthline TodaySix Key Service Areas:Counselling servicesEarly intervention Youth work servicesLeadership and Workforce Development Research and Policy developmentSocial Enterprise activities
Youthline has over 60 full time staff and 400 volunteers across the country
Our work is guided by the Youth Development Strategy Aotearoa, best practice research and nearly 40 years experience.
What makes Youthline unique?Forty years experience working in the community sector and alongside government
Youth development and volunteer involvement at all levels
Model of partnership and community development
Technology early adaptors - helpline, TXT counselling service, online tools
Wrap around and youth centered approach to service delivery
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Technology CostsContactsManaged Contacts
Costs vs Contacts
About me...Responsible for all online applications – websites, online tools for staff
Phone system – complex routing, caller management, reporting
Youth info & promotions – advisory group, youth opinions, resources
Statistics – understanding the datasets captured
Communications – press releases, e-newsletters, social media
Digital Strategy – where to from here?
Partners for CHI?