P E I S I N G A P O R EPAU L E K M A N I N T E R N AT I O N A L

Emotional Skills and Competence

+65 6589 8106 (SG)+6 03 7710 9780 (MY)

NaviGo®PEI SingaporeFor Program Information: visit

www.paulekmaninternational-singapore.com

Dr. Paul Ekman served as an advisor behind the science & technologies used in Disney Pixar’s blockbuster animation “Inside Out”. His studies behind the human facial muscles and emotions move the characters accurately, creating genuine responses in audiences.

Learn the Science behind

INTELLIGENCEEMOTIONAL

Know and manage your emotions, andrecognise emotions of others to

engage with them more productively.

This program will be conducted in English by Carsten Cziborr, Paul Ekman Approved Trainer,

and Master Coach.

YOUR TRAINER

CARSTEN CZIBORR

It covers the scientific answers of the whys, whats, and hows of emotions affect us in our daily lives. The knowledge gives you clarity to intelligently manage your emotions better.

In addition to this, you will recognize how emotions appear in others and how to also prepare and respond to others differently. The course is designed to help give you the practical skills to be emotionally competent - Being in a better state when making decisions or facing challenges.

This is a 2-Day programme based on the combined work of Dr. Ekman and his colleagues research, building upon the fundamental skills to recognize emotions in self and others, and develop strategies to manage them early before they take over.

CLAIMABLEHRDF-MALAYSIA-

This is the official program to learn about Dr. Paul Ekman’s famous and groundbreaking work on Micro-expressions™!

Using the best of behavioural sciences, you will learn how to build the competencies - Recognize emotions in yourself and others, then subsequently use it to manage and

motivate them intelligently.Understanding how emotions work guides the decisions you make and the way you motivate as

a leader.

People seldom notice things or matters about emotional intelligence UNTIL someone shows the complete lack of emotional intelligence. In fact, it is the reason why EQ has more value the higher up you go is so plainly obvious - Leaders with bad EQ who meltdown under pressure are a waste of good IQ.

THE EFFECTS OF EMOTIONAL INTELLIGENCE

This quality program is centered on cutting-edge behavioural science. It prepares people with the knowledge, skills and approaches to understand and evaluate verbal and non-verbal communications from others.

CONTEMPT

HAPPINESS

SADNESS

ANGER DISGUST

SURPRISE

FEAR

THE OFFICIAL PROGRAM TOLEARN MICRO-EXPRESSION!

Understand how emotions affect your decisions

Avoid meltdowns by recognising your hot triggers

Be aware of impulses as they rise

Develop personalized self-monitoring stratergies forbetter decision making

Recognize early warning signs in others experiencingdestructive emotions

Manage yourself and others before being in the gripof an emotional episode

Understand emotions in others to aid deeperunderstanding

Use this insight and information to work with othersconstructively

To enable you to recognise and manage your own emotions, improve your capacity to identify emotions in others and adopt appropriate strategies for building productive relationships

OBJECTIVES

- Leaders, Directors, Managers, Supervisors, Educators & Trainers

- Individuals or professionals, who need to improve their human relation and people skills

Sales, customer service officers, HR Recruitment and Negotiators

& Industry Relation -

Professionals involved with Fraud & Security Investigation and Compliance,

who intensely interact with people with variety of emotions -

[ APPLICABLE FOR ]LEARNING PROCESS

WHAT YOU WILL GAINAt the end of the workshop you will be able to:

Individual & group learning

Practical exercisesand case studies

Pre and post test

Post graded test 2 weeksafter the seminar

2

1

4

3

P E I S I N G A P O R EPAU L E K M A N I N T E R N AT I O N A L

+65 6589 8106 (SG)+6 03 7710 9780 (MY)

NaviGo®PEI SingaporeFor program information visit

www.paulekmaninternational-singapore.com

This program will be conducted in English by Carsten Cziborr, Paul Ekman Approved Trainer,

and Master Coach.

YOUR TRAINER

CARSTEN CZIBORR

“When people lie, it matters what they think and what

they feel”Dr. Paul Ekman Ph.D.

Dr. Paul Ekman is the brain behind the science & technologies of lie

detection in the popular TV series ‘Lie to me’. The knowledge and skills as seen in the movie are

based on his study and real-world applications.

Learn the Science behind

This is a 3-Day programme based on solid research and science, designed to develop a person’s ability and skill to recognize emotions in others as a basis for evaluating truth and lies.

It covers the psychological models behind truth and lies, plus the skills required to identify ‘Hotspots’ – instances when the strain between what we are thinking and what we are feeling produce observable/audible leakage across the five channels. The course is designed to help you to read and evaluate the degree of truthfulness and credibility in what others are communicating to you.

CLAIMABLEHRDF-MALAYSIA-

SCIENTIFIC EVALUATION oF TRUTH AND LIESTHROUGH 5 CHANNELS

LEARNING PROCESS

Identify the importance of baselines and when they occur

Identify and evaluate ‘Hotspots’ and points of interest

Carry out hypothesis testing to refine the evaluationbefore concluding

Understand how memory affects detection

Evaluate credibility of statements

Increase accuracy via a structured approach in thedetection of leakage

Adopt flexible communication approaches to collect themost reliable information

Practice active listening and observation skills

Utilize these skills to evaluate truthfulness and credibility

WHAT YOU WILL GAINAt the end of the workshop you will be able to:

This is the Official Program to learn about the Dr. Paul Ekman’s famous work on Micro-Expressions™, and how to use it in the evaluation of truth and lies.

- Leaders, Directors, Managers, Supervisors, Educators & Trainers

- Individuals or professionals, who need to improve their human relation and people skills

Sales, customer service officers, HR Recruitment and Negotiators

& Industry Relation -

Professionals involved with Fraud & Security Investigation and Compliance,

who intensely interact with people with variety of emotions -

Enable to interact with and elicit information from others,especially in high stake contexts. It will improve yourcapacity to evaluate the credibility of data received in thecourse of observations, conversations, interviews andinvestigations, by enhancing your own understanding ofhow to identify & interpret 5 channels of communication.

[ APPLICABLE FOR ]

OBJECTIVES

Individual & group learning

Practical exercisesand case studies

4

3

2

1

Pre and post test

Post graded test 2 weeksafter the seminar

The average ability of untrained people to distinguishbetween truth and lies is only 54%, no better thanchance.

Using this scientifcally validated training, our clients arereaching 85% accuracy.

You will be better able to interact and elicit informationfrom others, especially in high stake contexts.

FacialExpression

BodyLanguage

Voice

VerbalStyle

VerbalContent

OBSERVATIONS

INTERVIEWS

EVALUATE

CONVERSATION

OBSERVATIONS

INTERVIEWS

EVALUATE

CONVERSATION

INVESTIGATIONS

INTERPRET

UNDERSTANDING

IDENTIFY

INVESTIGATIONS

INTERPRET

UNDERSTANDING

IDENTIFY