YOUR

TECHNOLOGY

PARTNER

Overview

� We are CMMI Level 3 Certified

� One amongst the few companies thatcombines extensive real-time domainknowledge in Service Industry alongwith strong technical capabilities todeliver the best of Travel TechnologySolutions

� Strong Techno Functional ManagementTeam

� Over 100 satisfied customers globally

� 120 plus employees

Meenu Sachdeva (Ms.)

Managing Director

Ajay Arora

Senior Vice President

Company Profile

Darshan Sharma

Senior Vice President

Narendra Kumar Dixit

Senior Vice President

Name TI Infotech Pvt. Ltd.

Establishment August, 2005

Headquarter Delhi NCR, India

Employees 120+

Mission & Vision

Vision

Enabling information

technology to deliver

business value

Mission

To provide quality driven,

state of-art technology

through innovation,

leadership, and partnerships

while being cost effective.

About Us

� TI Infotech is a Premier Travel Technology company with a focused approach on deliveringquality services to its global clients

� The company has recently won series of awards and recognisations.

� The company is promoted by a dynamic team of highly skilled and experienced professionalshaving an extensive experience in providing customized technology solutions across variousbusiness verticals

� We are a CMMI Level 3 Appraised Company following international standards of processdeliverables. We follow “A Total Solution Approach”

� Our core domain expertise is in Travel, Tourism & Hospitality, Retail and Mall Management,Manufacturing, Publishing, Real Estate and Trading

Our Services

T I InfotechT I InfotechBespoke

DevelopmentBespoke

Development

Call Center/ BPO ServicesCall Center/

BPO Services

Development on Oracle Platform

Development on Oracle Platform

IT Infrastructure

Services/ consulting

IT Infrastructure

Services/ consulting

Managed Hosting Services

Managed Hosting Services

Development on Microsoft Platform

Development on Microsoft Platform

� Our Services� Enterprise website designing, development, hosting and maintenance

� IT Infrastructure,emailing & security solutions

� Application Development

� Third party integration using XML technology

� Database Management Services (Oracle and MS SQL)

� Data Migration & Warehousing Services

� Information Technology Consultancy

� Our innovative and in-depth industry knowledge, has helped us to createsome comprehensive range of products� Travel Assist

� Travel Cloud Suite (Online B2B and B2C Portals)

� Cruise Destination Management System

� Employee Intranet

� CRM

Our Services

Development in Oracle & Microsoft Stack

TI Infotech’s Oracle and Microsoft Practice implementation and supportapproach and methodologies speed up Delivery time and ensures the qualityof implementation.

� Our Value Added Services

�Consultancy Services for Bespoke development

�Custom Development

�Oracle Financial Implementation and Support

�Database Administration Support

�ERP Consultancy

�ERP implementations

�Upgrade and migration

�Application care and support

�Mobile Apps

�Ecommerce Consulting & Services

Our Product

Travel Assist

A Comprehensive Tour Management Software that enables an organization

to efficiently manage the complete tour cycle from product planning to

profitable operations to accounting to MIS suite for all levels of the

business. This application enables a tour company to manage operations of

all business segments; FIT, GIT, Series, Adhoc, Charters and Excursion

Management.

� Streamlined business processes and efficient work flow resulting in improved customer

satisfaction

� All functions related to tours business from enquiry to bill passing and invoicing are

done in Travel Assist and further integrated to Oracle financials for only AP, AR and GL

functions

� Auto generation of Vouchers/ Itinerary / Response form, etc. which can be mailed to

the suppliers/ clients directly resulting in saving the courier charges and time of

delivery

� Automated MIS reporting

� Centralized security and controls for all levels of business

� It is seamlessly integrated to Oracle Financials, SAP R3 and Sage Accounting ERP’s and

can be integrated with any third party application or ecommerce platform solutions

using service oriented architecture using XML

Key Features

Modules

Our Product

� A real time web based booking engine with transaction capability, real time inventory with instant

pricing, booking status and confirmation online

� A comprehensive travel distribution platform catering to all OTA’s (B2C, B2B, B2B2B, and B2B2C)

� An all-in-one suit to automate the travel business process from content acquisition all the way to

the distribution process

� Provides connectivity with multiple GDS and third party suppliers for fetching the worldwide

content for various services like Flight, Hotel, Packages, Transfers, Sightseeing, and Cars

� A ready to deploy solution with provision to opt for further configuration and customization as

per requirement

� It equips the travel companies with the ability to sell across multiple channels, expand their

distribution network and sell their online travel offerings in a differentiated way

Travel Cloud Suite

Hotels Flights Packages Transfers/

Sightseeing

Car Payment

Gateway

Mu

ltiple

Sa

les W

ind

ow

Corporate Self Booking tool

B2C with Allied Partner Network

B2B Distribution Network

Retail Shops

Franchise

Call Center

XML Outs, White Label, Affiliate sites

Increase Your Sales Window

Blended Display of Multiple Inventory

Holiday Packages

Flights

Hotels

Car

Transfers

Sightseeing

Other Services

XML Feed

B2C

CSBT

B2B

White Label

Mobile Apps

� This solution provides "E Touch” to your travel and tour business

� Online Booking along with real time inventory flexibility for selling various travel services like Flight, Hotels, Car,

Transfers, Sightseeing, Packages, Sports, and Tickets with capability of adding new services to sell in future

� Compatible and connected with third party suppliers, consolidators, multi GDS, low cost carriers and direct

supplies

� 3 steps easy booking process reduces number of hits on your website

� Mid Office manages purchase & sales rule commissionable/markup for service and sales channel wise for

different criteria (destination, agent group, agent wise etc.)

� User friendly shopping cart interface

� Multiple online payment facility (debit card, credit card, net banking) with various payment gateway suppliers

from across all over the world

� Multilanguage and multicurrency facility

� Multidimensional reporting features that can be exported in PDF, excel file formats

� CRM process to manage customer relationship management

� Auto tickets and voucher generation with sub agencies logo

� Dynamic packaging

� Multi-level of filtrations, matrix view and advance search facility available.

� Exchange rate management

� Manage your contracted rate for various services via extranet

� System allows you to create multiple franchise/white labeled websites

Key Features

Online Flight Booking Engine

Our Online Flight Booking Engine is widely used to maximize online sales. It is developed using globally attributed applications used for Online Flight Bookings for B2B/B2C in various global destinations. It is one of the most developed product in the market with extensive features. What makes us truly different from our competitors are-

� Our Services:

� Book waitlisted tickets

� Refund full/Partial

� Amendment before issue and after issue

� Split PNR

� Reissue

� Revalidation

� Import PNR

� Sync PNR

� Re-pricing

� Void/partial void

� BSP reconciliation (ADM/ACM reporting)

� Booking and issuance using multiple PCC/Office ids mapped with various IATAs

Mid Office System

� Centralized and integrated backend Interface to manage multiple sales channel(B2C,B2B,B2B2B,B2B2C)

� Manage real time and direct connect to various suppliers based on your preferences

� Manage general & complex sales rules, markups, commission, service tax, TDS, cancellation charges, online

cancellations, time limits & discount structure for various travel services and sales channels

� Set credit limits and deposits for all subagents through centralized mid office

� Create and manage sub agencies, sub agencies user, sub agencies ledger, sub agency branch

� View multilevel of reports for agents, sub agents and white labeled

� Agents admin interface allows them to control their individual markup and can generate quotations

� Integration with any other third party accounting software can also be done

� Complete automation for the entire booking process

� Auto invoicing and Voucher generation for any customer and supplier account

� Manage all bookings (automated & offline) and further offline amendments

� Manage bookings on behalf of B2B agents, direct client, Manage agency payment collection

� Manage users, staff and their roles and rights

� Manage currency rate, bank information, cancellation charges, ticket automation

� Agent management, client management, supplier management

� Booking queue, cancellation queue

� Interface to manage manual bookings, Static content like location, distance from

key areas, room types, product categories etc.

� Hotel, Package, Transfers, Car & Accommodation Management & Distribution system

Our Corporate Self Booking Tool is a robust, user-friendly web based solution designed to run a

smooth liaison between travel houses and their corporate clients. It enables companies to manage

their travel and reduce expenses resulting in significant savings while instantaneously allowing

employees to maintain and control their booking process and corporate policies.

Our CSBT tool has a user level function which allows employees to easily plan and book their travel

itinerary within their company policies.

� Corporates can create and manage their

users

� Fully automated reservation system

� 24X7 direct access to global employees

� Corporate Deal Codes and Discounted Fares

� Net-remittance and commissionable airline

handling

� Manage fare search, bookings, cancellation

and reschedule of travel plans

� E-Requisition and E-Approval/Rejection

� Multi-level approval by mode

� Super Approver Rights features

� Travel Expense Claim and approval process

� Department-wise travel budget

� Employee-wise travel limits

� View/download E-tickets and invoices

� Traveler tracking and department wise

mapping

� Automated payment gateway

� Credit card/Debit card and net banking

services

�Key Features

TI Corporate Self Booking Tool

IT Infrastructure Services

Working in tandem with the clients Information Technology goals and evaluating

their infrastructure requirements including hardware and software to enhance the

service delivery resulting in optimum process efficiency.

� Our Service Offerings

IT Infrastructure

Services

Data Center Mgmt. IT

Consulting

CTO Services

Storage & Backup

Solutions

Server/ Desktop

Virtualization

Enterprise Messaging

VPN Networking

FMS & RIM

Cloud Computing

Web/Mail Hosting Services

Security Solutions

� Defining IT Budget, IT Policy and IT Vision

� Implementation of best IT practices

� Gap Analysis and recommending best practices

� Evaluation of Business Process, Business Continuity, Application and Execution

� IT Vendor Evaluation

� Aligning technology deliverables in line with business requirement

IT Consulting and CTO Services

IT Infra Services offers a full suite of solutions as required by companies to out-source their IT

management. We provide services ranging from planning to deployment along with ongoing

technical support anytime, anywhere.

We take the responsibility for monitoring, managing and/or problem resolution for IT systems and functions on your

behalf-

� Onshore and Offshore IT Infrastructure Management

� Remote Technical Support to End Customers

� Desktop Support Management

� Server Support Management

� Network Support Management

FMS & Remote Infrastructure Management (RIM)

� World Class Alliances:

�Multi-faceted and rewarding alliances with various

technology leaders facilitate early adoption of new

technologies.

� Global Sourcing Capabilities

� Centralized Service Desk with Skilled Resource

� Process Efficiencies: TI INFOTECH ITSM processes are

CMMI L3 Certified

Paybacks of FMS Services

� End to End Capabilities:

�Hardware Infrastructure

�Applications

�Data Centre

�NOCs and

�Multi-Domain Capability

� Services Offerings

Facility to offer multi-level Tech support

� Phone / Email / Chat / SMS/ Remote Login/Skilled Engineers

Multi-level Service Offerings

� Setup and Installation of Hardware

� Networking, Virus and Security Solutions

� Internet and Email Support

� PC Optimization

� Data Backup and Disaster Recovery

Skilled individuals for Technical support

� Products – Desktops, Laptops and Servers

� Services – Service Packs and Upgrades

End User Support Practice - EUS

� Centralized Service Desk - Captive Service Desk & Remote Service Desk

� Desktop Support

� Asset Management

� Transformation Services

� Supplier (Vendor) Management

FMS & Remote Infrastructure Management (RIM)

Security and Networking Solutions

We offer integrated, policy-driven network security management to improve efficiency and cut costs.

� Managed Service Offerings

� Managed Security Services –Onsite & Remote (SOC)

� Managed Security Services –Facilities Management (Managed Security Services Practice)

� Information Security Services

� Firewall, Unified Threat Management

� Security event and Compliance Management

� Application port filtering and Fine Tuning

� Branch office VPN / MPLS implementation and management

� WAN acceleration

� Network performance management

� Network expansion and reallocation

� Security Policies and Audit

� Information Network Services

� Network Support Services

� Network Audit and Performance Analysis Services

Antivirus, Spyware,

Malware protection Firewall

Encryption

Mobile Security

Email & Web

Security

Proxy, Load

Balancing

2 Factor Authentication

DLP

UTM (IPS/IDS)

Network Defense

Security

Solutions

Security and Networking Solutions

Email-as-a-Service

�Office 365/ MS Exchange

�Linux based Mailing solutions

�Open Source Mailing solutions

� Why Go-CLOUD

� Enterprise Class of Service

� Availability ~ 99.95% Uptime

� Scalability and Accessibility

� Elasticity with Metered Service

� Globalization

� Minimizes Manual Processes

� Agility and Security fir IT Environment

� Speedup Infrastructure Procurement and

Service Delivery Time

� Reduce TCO: Changes the cost from Capex to

Opex and improved ROI

Let’s Go-CLOUD

� Cloud Service Offerings

Infrastructure

as a Service

(IaaS)Software

as a Service

(SaaS)

Platform

as a Service

(PaaS)

Virtual

Service &

storageOnline

Backup

Disaster

Recovery

Archival-as-a-

Service

Email-as-a-

Service

Cloud Service

Offerings

Virtualization is the creation of a virtual (rather than actual) version of something, such as an operating

system, a server, a storage device or network resources

In computing, virtualization means to create a virtual version of a device or resource, such as a server, storage device,

network or even an operating system where the framework divides the resource into one or more execution

environments.

Consolidation and optimization through virtualization- You can free up more space in your office and on your hard

drives, while we take care of your most important IT assets for you.

� Server and Desktop Virtualization

� Efficient and optimized IT Infrastructure

� Virtualization Assessment and Capacity planning

� Solution design and Implementation

� Maintenance and health check-up automation

� Accelerated roll-out, automated migration

Paybacks of Virtualization

� Agile IT setup

� Availability ~ 99.95% Uptime

� Scalability

� Elasticity with Metered Service

� Accessibility

� Reduce TCO: Changes the cost from Capital expense (Capex) to Opex (Operational expense)

� Improved ROI

Virtualization

Helps in building platform for better information sharing and communication through an emailing

solution within your Organization and Outside world. Takes care of Design, Implementation and

maintenance of mailing solution.

Enterprise Messaging & Collaboration Services

� Microsoft Platform and Messaging services

� New Implementation and OS upgrade/migration to OFFICE 365

� Active Directory Rollout out / Implementation and Consolidation

� High availability solutions

� Mail Migration: MS Exchange to Other Mailing Solutions and vice-versa

� Backup, High Availability and Disaster Recovery Solutions for Microsoft Exchange

� Virtualization Implementation: -

� Server consolidation from Physical to Virtual Migration

� Microsoft SCCM Implementation and upgrade

� Microsoft Lync/ Skype for Business

� Implementation and migration from OCS to Lync

� Audit and Best practice Implementation

Core Services

Day-to-day

Operations

Day-to-day

Operations

E-mail

encryption

E-mail

encryption

Service

Quality

Management

Service

Quality

Management

ITIL process

Implementation

ITIL process

Implementation

Anytime,

Anywhere,

Any device

Anytime,

Anywhere,

Any device

Backup &

Restore

Backup &

Restore

Server

Monitoring

Server

Monitoring

Web MailWeb Mail

Anti VirusAnti Virus

Archive /

Journal

Archive /

Journal

DR / BCPDR / BCP

Anti SpamAnti Spam

Securing Messaging & Collaboration SystemsSecuring Messaging & Collaboration Systems

Se

rvic

e D

eli

ve

ry P

roce

ssS

erv

ice

De

liv

ery

Pro

cess

Mo

bil

e M

ess

ag

ing

Mo

bil

e M

ess

ag

ing

Compliance Compliance

Linux Mail

Send Mail

MS Exchange

Google Mail

Open SourceTools

Integration

Tools

Integration

Server

Maintenance

Server

Maintenance

Enterprise Messaging & Collaboration Services

� Evaluation of Existing Setup and recommending best practices

� Microsoft and Linux Platform Hosting Services

� Application and Database servers on Windows and Linux platforms

� Remote Server Support

� TI Infotech provides hosting services on their own online servers and provides the world class services

with 99.9% Uptime, Virtual Hosting - e.g. yourname.com and Control Panel.

� Core features of the website related Hosting services:

� 24 / 7 FTP Access

� FrontPage 2002

� Your own CGI-BIN / Perl 5 (.CGI .PL)

� MySQL Databases

� PgSQL Databases

� MS SQL Database

� ODBC Connections

� Web Based Database Manager

� Core features of the Email service related hosting services:

� Email Accounts (POP3 or IMAP & SMTP)

� SMTP Relay

� Mail Aliases and Auto-Responders

� Web Based Email Access

� Web Based Mail Manager

Hosting Services

� Microsoft and Linux Platform Hosting Services

� Application and Database servers on Windows and Linux platforms

� Remote Server Support

� Virtual Private Server

� Dedicated server

� Email Hosting

Hosting Services

SHARED SERVICES

AWS

(Amazon)

Own Hosted Servers

Data is Heart of an Organization, it's crucial for us to protect the Mission Critical.

Data Backup and Recovery

It's the task of an administrator to make sure that backups are performed periodically

Data Loss can happen:

Accidental Loss of User

Data

Database Corruption

Hardware Failures

Natural Disasters

Figuring Out a Backup Plan?

You'll need to figure out

�Mission Critical Data: What data needs to be backed up

�Periodicity: How often the data should be backed up

Data Backup and Recovery

� Mail Management

� Mail management for Office 365, MS Exchange, Linux Platform, Zimbra and Open

source platforms

� Backup and Archival

� Takes care of customer storage environment

� Storage Area Networks (SANs)

� Network-Attached Storage (NAS)

� Auto Loader and Tape Libraries and

� Transfer of ownership of technology or personnel assets.

� Database Management Services

� Access Management Audit

� Oracle, Microsoft SQL, MySQL

� Storage Services

� Incident Management

� Asset Management

� Problem Management

� Change Management

� Configuration Management

� Capacity Management

� Security Management

� Database Management

Data Center Management Services

� Data Centre Management - Monitoring and Managing the Data-Centre operations

Data Centre services complement the existing IT Services portfolio and are designed to provide end-to-end

Data Centre Lifecycle Management Services to enterprise customers.

Mail Management

Server Management

Application Layer

Management

Network Management

Backup Management

Security Management

Data Center Service Practice

Professional Services refers to any activity or service which is time bound/ one time/ agreed

frequency / with a definite start and end date being rendered to customer based on a one time

charge. Here the engagement with the customer is well defined in terms of scope and deliverable.

Standard Service Offerings:

� Project Management Consulting and Advisory Services

� Database up-gradation

� Application up-gradation and other one-time activities

� Microsoft Platform and Messaging

� Database – Offerings

� Application and Middleware – Offerings

� Network offerings

� Network Consulting

� Network Integration and Deployment Services

� Network Optimization/upgrade Services

Professional Services

DBA Services

Our expert team focus on system DBA to manage and improve your business. With an army of DBAexperts monitoring, maintaining and protecting your critical data, our 24x7 DBA services give youpeace of mind knowing that your critical database data stores are receiving the best support possible.

Our most popular services include:

� A reliable Database Administration

� Performance Management Services

� Database Monitoring and Alerting, round the clock

� Database Patching

� Database Installations

� Database Optimization

� Data Analytics

� Database upgrades

� On-demand consulting

DBA Services supported for:

� Oracle

� SQL Server

� MySQL

� DB2

� Cloud database environments

Project Delivery Approach

38

TI Infotech works with the philosophy of working as “Partner to their Clients” and

leveraging their “Solution Engineering Acumen” to build and deploy cutting-edge

technology solution to align customer’s business goals with Information Technology

and in turn, maximizing solution ROI

Solution Engineering

process

Governance modelRapid relationship

environment

Domain Acumen

Execution Excellence

Application Development Philosophy

TI Infotech

Development

Team

Customer’s

Representative

Team

Domain ExpertsCertified Architects

/ Consultants

Project Team –

Development

Project Team –

Software

Development

Process

Testing Team

Process

Verification &

Testing Team

Project

Deployment Team

Quality Assurance System

Solution

Architecture

Solution

Designing

Pilot

Solution build

Solution

Testing

Solution /

Roll-out

Solution /

support

“To Be”

Finalization

Functionality

Roll-out

Re-usable Components

Involvement Across Project Cycle

Issue

Resolved?

Issue

Resolved?

Customer

Ticket System

Support Exec

Issue

Resolved?

Issue

Resolved?

Support Exec

Recreates / Isolates

the issue

Support Exec creates

Response

& sends the same

to Customer.

YesYes

Issue

Resolved?

Issue

Resolved?

QueryQueryOpen TicketOpen Ticket

Issue AssignedIssue Assigned

NoNo

YesYes

Close Ticket

Customer

satisfied?

Customer

satisfied?

NoNo

YesYes

Escalate to Acct

Mgr

Support Exec Escalates

to Sr Consultant

YesYes

Escalation to PM

NoNo

NoNo

Project Support Delivery

Clients：：：：

India UAE Saudi Arabia Kuwait Tanzania Kenya EgyptSpain USA South Africa Australia Srilanka China UK

Our Presence (Worldwide Clients)

Achievements

Entrepreneur of the Year2014 – Meenu Sachdeva

Best TechnologySolution Provider 2015

By North India Travel Award

Best SoftwareSolution Provider 2015

By North India Travel Award

Best Travel TechnologyProvider 2017

By Arabian Travel Award

CTO of the Year2005 – Meenu Sachdeva

Best Travel TechnologyProvider 2016

By North India Travel Award

Achievements

Successful Yearsof Association

Best Business One

Partner Award

Excellence in ITAward – Meenu Sachdeva

Achievements

Some of Our Travel Clients

List Continues…

Some of Our Travel Clients

List Continues……

Some of Our IT Infra Clients

`

Versatile Food

Courts Pvt Ltd`

Why TI Infotech

� Client Commitment

� Professionalism and Reliability

� Processes and Work Methodology

� Techno functional Consultants with Domain expertise

� India advantage, easy access to technically skilled staff available with good communication skills

� We speak your language: We understand the client’s business and manage the “BestPractices” in the industry, strengthening the company that uses our products and services

� We maintain the best price-quality relation in our services on the market. The highstandard knowledge and services we offer guarantee our clients satisfaction andcompetitiveness in the market

� We understand your business. We focus on the key-issues of your business to guaranteethe shortest-term return over investment

� Market Credibility. We have customers in different countries India, China, Kenya, Tanzania,Dubai, Oman, Sri Lanka. This guaranties a safe and stable investment in the long term

THANK YOU

TI Infotech Pvt. Ltd.C-7, IInd Floor, Sector - 3, Noida - 201 301, National Capital Region of Delhi, (INDIA)

Tel : +91 120 3341800 Fax: +91 120 3341801

Email: contact@tiinfotech.com | Website: www.tiinfotech.com