your office is open 24/7. - real green systems · 2019. 12. 23. · your office is open 24/7....

Your office is open 24/7.

Contact us at:

800.422.7478 opt. [email protected]

RealGreen.com

PCICompliant

P: 2 Visit: RealGreen.com

We strive to not make people wait for an estimate, or have them waiting to

make a payment or anything like that – Real Green has allowed us to be able

to do that. Everything we do in how we communicate to our customers, and

how quickly we respond to their needs all stems from Real Green.

– Andrew Wesselman A&A Lawn Care (Florence, KY)

Conferencesand Seminars

Your Real Green Systems experience, will benefit from attending several networking and educational events throughout the year. Hundreds of companies join us each year at our annual conference Solutions – to network with other service industry professionals and meet one-on-one with our software technicians, business consultants, marketing professionals, and print experts. Attendees take full advantage of an extensive curriculum of software, business operation, human resource, personal development, leadership and marketing training classes during Solutions.

Welcome to Real Green Systems, creators of Service Assistant®, the most comprehensive software suite in the service industry – designed to grow and manage your business. We have been providing easy-to-use, cross-functional business management and marketing tools since 1984!

Our innovative products have made us the leading software developers for service industries throughout North America. We help both large corporations and small companies grow with our turnkey solutions. The Real Green Systems team is continually improving and expanding our software and service offerings to provide you with tomorrow’s technology and marketing solutions, today.

Helping Companies Grow Since 1984

Real Green Systems

Providing mobile business

software and marketing

solutions to manage and grow

profitability, since 1984.

Visit: RealGreen.com P: 3

Contents

Training and Support

Customer Assistant Websites Overview

Features and Benefits

Additional Power Products

Page 2

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Everyone does banking online

– why not order and pay for your lawn service?

– Michael Kravitsky IV Grasshopper Lawns, Inc

(Larksville, PA)


Customer Assistant syncs with Service Assistant and brings your business online 24/7. It provides busy new customers a convenient way to sign up for service and on-the-go existing customers an easy way to manage all aspects of their account from anywhere on any device. This PCI compliant tool allows customers to make payments and allows you to offer them prepay and auto pay incentives, to further reduce receivables. Provide seasonal maintenance tips and display upsell offers, based on customer interaction with the site and their currently provided services, to further increase revenue.

Your customers and prospective customers are

busy and so are you.

Make your business accessible to as many

of them as possible with a Customer Assistant Website, while reducing inbound calls

and increasing sales.

123 W Main St Walled Lake (Viewing Services for 1234567)

Advance LawnCare321 Boulder RdWalled Lake, Mi 48390

Benefits• Reduce phone calls by allowing customers to service their own accounts

• Reduce receivables with auto pay and past due reminders

• Improve customer service

• Increase retention

• Increase account accuracy with daily data syncs

• Allow customers to easily connect with you

• Mobile optimized for ease of use

• Upsell services based on previous orders

• Offer prepay incentives

• Advertise your optional referral program


Features• PCI compliant

• Online payments

• Auto-pay and prepay sign-up and processing

• Automatic account past due reminders

• Online service orders, changes and cancellation

• Custom service upsells based on current services

• Optional online automated referral program

• Optional automated customer communications with Automated Marketing Assistant®

YOURSPECIALOFFER

123 W Main St Walled Lake (Viewing Services for 1234567)

Your account balance is past due.

Please make a minimum payment of $314.80

to maintain service.

Thank you.Pay Balance Now

Everyone needs an

occasional reminder.

Customer Assistant

Websites help keep

receivables down

with friendly pop-up

payment reminders.

Helpful RemindersThe vast majority of your customers want to pay you on time every time. However, we’re all human and there are times when reminders are needed. Customer Assistant will provide past due reminder pop-ups to help keep receivables down.


Customer Assistant Website Customization is Easy!Real Green Systems professionals custom tailor each site, so yours will reflect your company’s branding, offers, services packaged services, pricing and more.

Training is available on how to change, update and maintain your Customer Assistant Website’s control dashboard in Service Assistant. This dashboard controls the data your customers see and the data flow from your customers and prospects will update the Service Assistant database, so every marketing and customer record is always current and accurate.

Estimate requests may be

submitted 24/7 with the

online Request Estimate

contact screen.

Suggest and promote

upsells and additional

services based on

current services. Resolve

conditions found, while

techs service a property.

Built-In Marketing LogicSuccessful marketing identifies and solves a problem. Your techs are constantly identifying problems on custom-er’s properties. They’re natural upsellers! With a Customer Assistant Website, the information gathered from the field can be used to generate offers specific to each of your customers needs. This built-in marketing logic can also be used for offering specials to estimate requests.



Your existing customers are your strongest advocates, referring new customers to your business based on their experience. Referred customers are proven to be more loyal – increasing customer retention. Referral Assistant brings the two together with an automated program that incites happy customers to promote your business and rewards them for doing so.

Features (Company to Customer Program functionality/promotions)

• Customer Assistant Website (CAW)• Before & after service email links• Custom invoices• Direct mail campaigns• Nature notes• Postcards

(Customer to Associates Referral functionality/promotions)

• Social media outreach• Auto-populated before & after service emails• Facebook, Twitter, Yahoo• Printed coupons• Automated marketing letter• Custom invoices, coupons & more

Benefits • Increased referrals• Low new customer acquisition cost• Increased customer loyalty• Easy growth• Increased social reach

The key to a successful referral marketing system is two-fold. You must make it easy for your customers to refer you and promptly deliver their promised reward. Utilizing email and popular networking sites, Referral Assistant makes it simple to refer you. Its built-in CRM interface automatically tracks referrals and facilitates prompt reward delivery.

123 Main StMyTown, MI 48888-123


Over 50 “Set It and Forget It” auto-generated customer communications!

Communications are customized to reflect your company’s brand. Full customization is available.

Ask for details.

Automated Marketing Assistant® removes the burden of communicating to customers, prospects and lost customers with friendly and informative auto-generated emails and letters. They say what you don’t always have time to say, effectively, easily and automatically!

This easy to use program uses the data sync between Service Assistant® and your Customer Assistant® Website (CAW). Emails and letters are generated and mailed based on triggers generated from daily data input by your production, office and sales teams.

Popular Communications:• Cancel letters & emails – Drip process• Estimate not sold letters & emails – Drip process• Rejected estimate letters & emails – Drip process• New sale confirmation letter/email – with or without prepay• Condition code letter• After service email• Before service email/call ahead• Before service text/call ahead• Payment reminder emails – Drip Process• Prepay notification email• Command center newsletter email• Command center upsell email• Credit care expiring soon email• Scheduled email• Scheduled upsell email• Scheduled upsell postcard


Your existing customers are your strongest advocates, referring new customers to your business based on their experience. Referred customers are proven to be more loyal, improving retention. Referral Assistant brings the two together with an automated program that incites happy customers to promote your business and rewards them for doing so.

Send timely auto-executed communications, based on daily operations in the office from CAW, all without lifting a finger. Increase canceled customer win-backs by up to 15%. Current Automated Marketing Assistant® users report increase in upsells, auto-pay enrollments, estimate approvals, and referrals. Now you can send customized newsletters and other communications too!

Referral Assistant®

Automated Marketing Assistant®

This app syncs in real time with Service Assistant®, allowing you the advantages of remote vehicle deployment, real-time routing, reporting updates, live vehicle tracking and voice-to-text note entry. Offer same-day service with real-time service dispatching. Work order capability helps you manage jobs requiring products and property conditions. Mobile Live® is fully integrated to monitor service/bait stations. Generate in-field estimates complete with photos, and accept secure payments.

Mobile Live®

Maximize your service fleet with efficient scheduling and routing functionality. This easy to use lasso functionality helps optimize routes, allowing you to eliminate unnecessary stops to tighten routes and achieve maximum efficiencies.

Current users save millions of miles and dollars using Routing Assistant® .

Routing Assistant®

xFor a complete listing of all digital and print marketing available from Real Green, visit:

RealGreen.com

Command Center™

Our web-based Command Center is an interactive all-in-one marketing dashboard that integrates with Real Green Systems products. With the Command Center, we’ve developed a scalable marketing solution that allows you to set up and track marketing campaigns. This flexibility allows you to send emails (AMA), manage your listings and reputation, listen to phone calls, and much more. Take control of your marketing and bring it to the next level!

Your Customers Can’t Find You Online… and That’s a Problem. That’s where we come in to help. We know the green industry and understand how competitive it is. We offer tools that others don’t. Our digital marketing products integrate with Real Green Systems’ software. Our unique integrations eliminate data entry and make it easier to calculate ROI.

In 2019, more than 160 million searches were done on Google. Be one of those that stand out and be seen! Allow us to help your business grow. Connect with

a digital marketing representative and learn how to get started today!With more than 4 billion people actively searching the internet, our number one goal is to capture your audience and turn them into leads. Real Green’s digital marketing uses its extensive knowledge and tools to solve businesses’ biggest challenge: visibility. We offer a variety of options to fit your needs and budget. Here are just a few of the services we offer:

4Listings and reputation management 4Website creation and development 4Content strategy, creation and blogging 4Search engine optimization (SEO) 4Paid ads and social media 4Web hosting, and much more!

PCICompliant

Contact us at:

800.422.7478 opt. [email protected]

4375 Pineview DriveWalled Lake, MI 48390

RealGreen.com

Your office is open 24/7.

Total Integration with Service Assistant® CRM

Marketing Integration, Direct Mail and List Services

Mobile Integration for Dynamic Routing Updates

U.S. Based Training and Support

Complete Digital and Print Marketing Services

In-House Printing and Direct Mail Processing

#1 Software for the Service Industry

Scan this QR code with your smartphone for quick access to all products at RealGreen.com

your office is open 24/7. - real green systems · 2019. 12. 23. · your office is open 24/7....

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