your merchant portal
TRANSCRIPT
01Your Merchant Portal
Your DashboardThe Dashboard Tab gives you insight into your customer sales, based on the selected date range.
Learn more about features by downloading the help file
Click on the color segments to explore more details
Click here to view more details
Click here to change the date range
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Navigate hereto download QR Codes, Add notification numbers or adjust your Rating thresholds
Your DashboardThe Dashboard Tab Heat Map gives you insight into your customer sales, based on the selected date range.
Use this to change the view
Click on a segment for a specific time of day to view average sales
Shows lowest and highest sale amount
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Your DashboardThe Dashboard Tab gives you insight into the latest Ratings and Comments, Good and Bad Ratings according to the date range you select
Click here to change the date range
Hovering over the total displays the rating breakdown
Latest comment received
Good ratings are displayed and split out by each rating category.
Bad ratings are displayed and split out by each rating category.
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Your DashboardClick on the color segments
to explore more detail
For more ranking options, click on the headings to sort
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Based on the selected date range, you can now view your top customers.
Ratings & ReviewsNow you can view Ratings and Reviews from each of your customers and respond accordingly
Change the date range to view the average of ratings received
Change the category to see the trend over time
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Ratings & ReviewsNow you can filter received Ratings & Reviews to display specific outcomes and action communication or send a voucher
Choose to sent this user or a group of users an send them a message or a voucher
Change the category to filter specific outcomes
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Message and Voucher WizardContact your Customer or send them a Message or a Voucher
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Start at the first step to add a message or voucher
Select a template from the drop down.Did you know: You can send us your own customized template!
Complete your subject and message
Message and Voucher WizardContact your Customer or send them a Voucher
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Complete step 2 to add a voucher
Select a template from the drop down.Did you know: You can send us your own customized template!
Remember to select an Expiry Date
Choose Between anAmount orPercentageoffer
Message and Voucher WizardContact your Customer or send them a Message or a Voucher
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Navigate through any of the previews to see what the user will see on their mobile device
Press Send and you are done!
Your TransactionsNow The LIVE view displays your Zapper transactions in a tablet friendly format.
Tap here to print this view
LIVE view of the transaction with the rating and review received
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Take action and contact the customer or send them a voucher
Default view
Waiter information included in transaction information
Real-time feedback from your Zapper users
Your TransactionsChange the date range to view your Zapper transactions in a tablet friendly format
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Shows lowest and highest sale amount
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Change the date range to yesterday or select a custom date range
Tap here to view the grid view
Your Overal l TotalsYour Zapper Cash Up and Settlement totals.
Live view
Shows lowest and highest sale amount
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Show or hide the totals with a secure pin
Click here to change your pin
Forgot your pin?Tap her
View your fee total breakdown here
Your Customer BreakdownGo to the CUSTOMER view to get to know your customers’ spend history
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Unique Zapper users
More detail when you tap here
Change the date range for a custom search
Your Customer BreakdownGo to the CUSTOMER view to get to know your customers’ spend history
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Visit Count Displayed here
Number of Vouchers redeemed
Average spend for selected time period
Total Voucher value
Send an email or voucher to the customer via Zapper
Click here to view more analytics on your customer
Your Individual CustomerView your individual customer in more detail
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Click here for more detail Updates
information and spend history on date range here
Filter the customer trends
Your Individual CustomerView your individual customer in more detail.
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View trends by updating the rank filter
View customer transaction history here
Your Customer BreakdownGo to the CUSTOMER view to get to know your customers’ spend history
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Use any mail editor to create a message to send to your whole customer base. Just email us!
Remember to include your store name and message title in the subject field
Click the SETTINGS “gear” to view and download your QR Code
19My QR C ode
Your PreferencesClick the SETTINGS “gear” to view the options
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Customize the start day of your working week and select your time zone
Manage and add multiple mobile numbers to receive SMS notifications
Remember to save once you’ve added a number!
Your PreferenceSelect an acceptable threshold for your Ratings and Reviews and receive notifications when users rate you
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Adjust each category with your own acceptable threshold.
Did you know: The threshold selected here, will help color code ratings and reviews across the whole site
Add SMS recipients here to receive Rate and Review Notifications