your intelligent robotics partner adept service & support design us in cd 2007 design us in cd...
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Your Intelligent Robotics Partner
Adept Service & SupportAdept Service & Support
Design Us In CD2007
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Overview of Adept Service & SupportOverview of Adept Service & Support
Service for Adept products is provided by a worldwide staff of customer support and engineers. Adept maintains factory-authorized service centers in several countries
around the world.
All service centers maintain a stock of spare parts and special tooling & calibration equipment.
Service for Adept products is provided by a worldwide staff of customer support and engineers. Adept maintains factory-authorized service centers in several countries
around the world.
All service centers maintain a stock of spare parts and special tooling & calibration equipment.
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Award Winning Customer SupportAward Winning Customer Support
Recipient of the 2006 Frost & Sullivan
Customer Service Leadership
of the Year Award
for Robotics Solutions
Recipient of the 2006 Frost & Sullivan
Customer Service Leadership
of the Year Award
for Robotics Solutions
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Six Ways Adept Provides Service & SupportSix Ways Adept Provides Service & Support
• Repair & Rebuild Services• Spare Parts• Warranty• Training• Phone and Product Support• Consulting Services
• Repair & Rebuild Services• Spare Parts• Warranty• Training• Phone and Product Support• Consulting Services
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Repair & Rebuild ServicesRepair & Rebuild Services
• Field Service Engineers Located Around the U.S. for Customer-Site Repairs
• Factory Repair, Overhaul, and Remanufacturing Services• Typical 24 to 48 Hour Response
• Field Service Engineers Located Around the U.S. for Customer-Site Repairs
• Factory Repair, Overhaul, and Remanufacturing Services• Typical 24 to 48 Hour Response
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Spare PartsSpare Parts
• Emergency Parts Depot located in Livermore, CA
• 90% of Emergency Parts Orders Shipped Same Day for Down Systems
• Free Spare Parts Planning• Available Spare Parts
Kits and Bundles
• Emergency Parts Depot located in Livermore, CA
• 90% of Emergency Parts Orders Shipped Same Day for Down Systems
• Free Spare Parts Planning• Available Spare Parts
Kits and Bundles
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WarrantyWarranty
• 2 years parts / 1 service warranty on New/Reman Products
• Available Parts and Service Contracts and Extended Warranties
• 2 years parts / 1 service warranty on New/Reman Products
• Available Parts and Service Contracts and Extended Warranties
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TrainingTraining
• Scheduled Adept Classroom Training in Livermore, CA and Cincinnati, OH
• Customer-Site Training• Standard & Custom
Courses Available• Advanced Maintenance &
Self-Support Calibration and Repair Kits Available
$900 Training Discount on Basic Level Software Courses with Robot Purchase
• Scheduled Adept Classroom Training in Livermore, CA and Cincinnati, OH
• Customer-Site Training• Standard & Custom
Courses Available• Advanced Maintenance &
Self-Support Calibration and Repair Kits Available
$900 Training Discount on Basic Level Software Courses with Robot Purchase
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Phone and Product SupportPhone and Product Support
Free Technical Support HotlineFree Applications Engineering
Hotline
Free Technical Support HotlineFree Applications Engineering
Hotline
24/7 Emergency Phone Support for Down Systems
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Consulting ServicesConsulting Services
Professional Consulting
Engineering ServicesProfessional Consulting
Engineering Services
Software & Programming Assistance
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Adept Service & SupportAdept Service & Support
Customer Satisfaction is Our #1 Goal!
Customer Satisfaction is Our #1 Goal!