your guide to accessibility - londonstatic.visitlondon.com/assets/maps/travel_maps/tfl...6...

Getting around LondonYour guide to accessibility

Transport for London

Key to symbols

Access withoutescalators or steps

Access via lift(s)

Access via ramp(please be aware thatsome ramps are steep)

Escalators

1-5 steps

6-15 steps

More than 15 steps

Platform to Tube trainstep height:= level to 100mm

= 100mm to 200mm

= 200mm to 300mmNote: a minus sign indicatesa step down into the train.This information is notgiven for those Tube stationsat which it is not possible tocatch a train or change trainwithout using stairs or escalators

Direction of escalatorsor steps (both directionsunless indicated by arrow)

Toilets in stations,suitable for wheelchair users

Toilets in stations

Baby change facilities

London TravelInformation Centre

Parking

Interchange withUnderground

Interchange with DLR

Bus station at this location

Interchange withNational Rail trains

Interchange withRiverboat services

Taxi rank

A

BC

The key to symbols on the opposite page explainsthe symbols that we have used to conveyaccessibility information for Tube stations, DLRstations and Riverboat piers on the Thames. The accessibility information itself is given within thesections of this guide devoted to the Tube, DLR andRiver Services.

The key has been placed on this page so that it iseasy for you to refer to it when viewing theaccessibility information for these stations and piers.

Contents

Introduction ....................................................page 3

Buses ..............................................................page 7

Tube ................................................................page 15

Assisted public transport ................................page 85

Taxis and private hire........................................page 91

Journey Planner ..............................................page 95

Interactive Journey Map ..................................page 98

Freedom Pass ..................................................page 101

Coaches ..........................................................page 109

Trams ..............................................................page 113

Riverboats ........................................................page 119

Docklands Light Railway ..................................page 131

Trains ..............................................................page 141

Information for disabled drivers, including exemption from the Congestion Charge ..........page 144

Guides for people with learning difficulties ......page 146

2 3

IntroductionUsing public transport for the first time – the first time ever, or after years of inabilityand exclusion – is joyous and liberating.

If you have ever found it difficult – or even impossible –to use public transport in London, then this guide is foryou. It shows you how much easier it is becoming toget around London, and we hope that this encouragesyou to make use of the many forms of public transportavailable, including assisted public transport. If you arealready a regular or occasional user of public transport,we hope that this guide will help you to make evenmore of the options available.

To start with here are some facts:

All 8,000 buses in London are now low-floor,wheelchair accessible vehicles, opening up the wholecity to wheelchair users and other people who havepreviously found it impossible to use buses. From2008, buses will have audio/visual next stopinformation, as will bus stops, adding to the ease withwhich all customers can use buses. Additionally,wheelchair users are entitled to free travel on busesand Tubes.

Various forms of assisted public transport have beenset up specifically for people to whom buses and Tubespresent barriers. Over two million journeys a year aremade using these services, which are subsidised andtherefore relatively affordable.

A growing number of Tube stations have step-freeaccess from street level to platforms, and from 2012half of all journeys that people that want to make onthe Tube will be wheelchair accessible.

Mayor’s IntroductionI am delighted to introduce this new guide, whichbrings together all the information you need to planand make journeys by public transport withinLondon. We have taken care to make the guide easyto use, and we are most grateful to SCOPE, whoseassistance in preparing the guide has been invaluable.

Getting around London by public transport has neverbeen easier or more accessible. All buses in Londonare low-floor vehicles, meaning that they areaccessible to all customers, including wheelchairusers. The Tube network, meanwhile, has a growingnumber of step-free stations, and that number willcontinue to rise. There are also some excellentassisted public transport options for people towhom buses and Tubes present barriers.

Things are continuing to improve all the time, thanksto the £10bn investment programme under way. By 2010, a quarter of all Tube stations will have step-free access from street level to platforms, and 230 stations will have been modernised orrefurbished. We are also working hard to improve bus stations, so that you benefit from better waitingfacilities and more comfortable journeys.

I hope that this guide improves your experience ofusing public transport in London, and I look forwardto making London even more accessible to all in thecoming years.

Ken Livingstone, Mayor of London

54

The guide explains how to use each mode of publictransport, one by one. For the Tube and Docklands LightRailway, we have provided alphabetical lists of allstations, complete with concise information onaccessibility, interchange with other modes, and stationfacilities. For riverboat services, we have provided a listof all operational piers on the River Thames in Londonthat are served by riverboats, complete with informationon accessibility, interchange with other modes, and pier facilities.

The guide includes information on Freedom Pass, a scheme that allows free travel around London forpeople over 60 and eligible disabled people. Alsoincluded are full explanations of Journey Planner and the Interactive Journey Map. These two facilities on theTransport for London website allow you to plan journeysand check station information with your own accessrequirements in mind.

We have included the following maps for ease of reference:

• Freedom Pass network

• Key bus routes in central London

• Tramlink map

• River map

• Tube map, including Docklands Light Railway

• Victoria Coach Station plan.

All of these maps are correct as of January 2007. Pleasebe aware that as transport services change, these mapswill also need to change. You can always request themost up-to-date edition of all maps produced by TfL viaour 24 hour travel information helpline: 020 7222 1234.

Journey Planner on the TfL website (tfl.gov.uk)enables you to plan journeys that are specificallytailored to your own mobility requirements.

Disabled and older people with a Freedom Pass areentitled to free travel on buses and Tubes. Childrenand young people under the age of 18 in full-timeeducation are also entitled to free travel on buses and trams.

These are just some of the things the Mayor andTransport for London have done to remove barriers to our use of public transport. This booklet goes intodetail about all of them, and more. We know thateverything’s not perfect, but it’s getting better andbetter. London is fast becoming one of the mostaccessible cities in the world, and we hope that thisguide helps you to make the most of the transportoptions available to you.

Bryan Heiser, Special Adviser to the TfL Board

Kirsten Hearn, TfL Board Member

7tfl.gov.uk6

Buse

s

Buses

Buses are a highly accessible way to travel aroundLondon. All of London’s 8,000 buses are now low-floor,wheelchair accessible vehicles. The ramps on all busesmust be in full working order at all times. Any bus with adefective ramp is taken out of service, so you areassured of full accessibility at all times.

Wheelchair users are entitled to free travel on buses, asare Freedom Pass holders (see page 101 for fullinformation). Children and young people under the ageof 18 in full-time education are also entitled to freetravel on buses.

Journeys by bus and/or other modes of transport can be planned on-line using Journey Planner on the TfLwebsite: tfl.gov.uk (see pages 95 to 97 for fullinformation). Journey Planner enables you to planjourneys that do not involve the use of stairs, lifts orescalators.

If you do not have access to the internet, up-to-dateinformation about bus routes, timetables and fares isavailable by calling the 24 hour travel informationhelpline 020 7222 1234.

8

HARLESDENHARLESDEN

River Thames

WEMBLEYWEMBLEY

KENSINGTONKENSINGTON

ISLINGTONISLINGTON

TOTTENHAMTOTTENHAM

CAMDENCAMDENTOWNTOWN

HACKNEYHACKNEY

WESTWESTENDEND

BRIXTONBRIXTON

CITYCITY

91

Kinfor

Euston RoadBritish Library

UniversityCollegeHospital

ren StreetStation

Gower Street

tenham Courtad Station

Russell Square fo

Holborn Station

Aldwych for Covent Ga

Charing CrossStation

Strand

Trafalgar SquareWhitehall

Waterloo Bridgefor IMAX Cinema. Londonand South Bank Arts Com

Waterloo Station

Elephant & Castle

Walworth Ro

Lambeth NorthStation

Imperial War Museum

EUSTON ROAD

EV

ER

SH

OLT

ST

RE

ET

CH

UR

CH

WA

Y

DORICWAY

SQU

AR

E

TAV

I S T OC

K

GO

RD

ON

STREET

MELTO

NSTR

EET

B

M

LH

F

ED

GC

A

AZ

NK

P

EUSTONSTATION

EustonSquareStation

Lettered bus stop

Underground station

National Rail

London TravelInformation Centre 8.6.06

Euston SquareGardens

tfl.gov.uk

Bus spider maps

If you have access to the internet, you can view bus‘spider’ maps on the Transport for London website:tfl.gov.uk. These diagrammatic maps illustrate the fullrange of bus routes that serve areas throughout London.

London Buses

9tfl.gov.uk

Using buses

All buses are low-floor vehicles (excluding Heritagebuses on routes 9 and 15), which means that they arelowered to street level when the bus stops and thedoors open. This enables all customers, including peopleusing wheelchairs, people with buggies, people withassistance dogs, and people with other mobilityimpairments, to get on and off buses easily*.

Every bus also has a retractable ramp, which connectsthe floor of the bus directly with the pavement, makingaccess possible for wheelchair users. If you’re unable toboard a bus because of a broken ramp, please wait forthe next one, and tell Customer Services as soon aspossible on 0845 300 7000.

London Buses

* The wheelchair space on buses cannot take a wheelchair bigger than 70cm in width and 120cm in length.

10 tfl.gov.uk

Passengers using wheelchairs

On all buses, there is room for one person using awheelchair. Wheelchairs can be accommodated up toa size of 70cm wide by 120cm long.

On most buses you’ll be boarding at the centredoors, where the ramp is located, so you might findit easier to position yourself a little way along thepavement, before the stop, to allow the driver to seeyou sooner.

When boarding the bus, the front doors will stayclosed so passengers getting on don’t obstruct youas you board. The centre doors will open sopassengers can get off. The centre doors will then beclosed and the wheelchair ramp extended. Once thecentre doors are opened, it’s safe for you to boardthe bus. It’s best to board forward as it makes iteasier to position yourself once on board.

Once on board, position yourself in the wheelchairspace, with your back against the backrest and yourbrake on, to make sure your chair doesn’t movewhen the bus does.

To leave the bus, press thebutton with the wheelchairsymbol on it, next to thewheelchair space, shortlybefore your stop.

London Buses

11tfl.gov.uk

This button has a distinct sound and a light will appearon the driver’s dashboard to let him know yours is thenext stop. The bus will pull in close to the kerb. Thefront doors will stay closed to give you time to get off.The centre doors will open so other passengers can getoff. The centre doors will close and the driver will extendthe ramp. The centre doors will reopen so you can leavethe bus. If, however, the ramp goes out of service afteryou have boarded, it is the responsibility of the busoperator to ensure that you can leave the bus safely.

Passengers with buggies

Low-floor buses are designed to allow buggies to remainunfolded in the wheelchair space. Please make sure thatbuggies are safely positioned within the designated area.For everyone’s comfort and safety, unfolded buggiescannot travel in the gangway.

London Buses

12

Wheelchair users have priority over everyone else for useof the wheelchair space, since this is the only place inwhich they can travel safely. If someone in a wheelchairwishes to board, and the wheelchair space is occupiedby buggies, buggy users will be asked to fold them andput them in the luggage space or keep them by their side.

If you use a buggy, you should be able to board any low-floor bus unless (in the driver’s opinion) it is socrowded that there is no room for you to travel safely.You will only be refused admittance when it is absolutelynecessary. No-one already travelling will be asked to getoff the bus.

Buggies that are too wide to be wheeled into the bus via the front door must be folded. Buggy users are notallowed to board through the centre doors of dual-door buses.

Passengers with assistance dogsThere is no limit on the number of assistance dogs thebus driver can allow on the bus, as long as there isspace. London Buses welcome all assistance dogs,including guide dogs, hearing dogs, fetch and carry dogs,mental health companion dogs, and dogs that can sensewhen their owner is about to have an epileptic fit. All weask is that your dog doesn’t block the gangway.

London Buses

tfl.gov.uk 24

139

390

15

23

738

274

910

188

2311

11

453

153

14

139

159

74

14

74

274

RV1

RV1

139 13

24

10

15373

8

15

188

12159 453

12

390

38

38

WestminsterCathedral

HorseGuards

AdmiraltyArch

Eros

ImperialWar Museum

RoyalFestival Hall

Nelson’sColumn

Harrods

AlbertMemorial

RoyalMews

BuckinghamPalace

LondonZoo

Madame Tussaud’s

Royal NationalTheatre

WestminsterAbbey

Houses ofParliament

BritishMuseum

Sadler’s WellsTheatre

TelecomTower

St. Paul’sCathedralRoyal Courts

of Justice

TowerBridgeHMS Belfast

Tower ofLondon

Cleopatra’s Needle

St. James’sPalace

WellingtonArch

RoyalAcademy

NationalGallery

Victoria &Albert Museum

ScienceMuseum

NaturalHistory

Museum

BarbicanCentre

MarbleArch

CoventGarden

London Eye

GlobeTheatre

River T

hames

Camden LockMarket

LondonCanal Museum

Pollock’sToy Museum

Museum

Museumof LondonMuseum

Tate ModernGallery

GreenPark

St. James’sPark

HydePark

Regent’s Park

KensingtonGardens

Regent Street

PiccadillyCircus

Oxford StreetWardour Street

Victoria StreetNew Scotland Yard

Westminster

Victoria Station

Belgrave Road

Pimlico Grosvenor Road

VictoriaCoach Station

Sloane Square

Waterloo

Elephant & Castle

Kennington Road

to Streatham

FleetStreet

to Dulwich

Walworth RoadCuming Museumand Library

Aldwych

Berkeley Square

KingswayTemple of Mithras

Ludgate Circusfor City Thameslink

St. Paul’sCathedral

Mansion House

CannonStreet

Monument

Tower Hill

Green ParkStation

BondStreetMarble

Arch

LancasterGate

Queensway

Notting HillGate

Edgware Road

KnightsbridgeRoyal

Albert Hall

to Hammersmith

PaddingtonStation

Ladbroke Grove

Westbourne Park Station

to Golders Green

Baker Street andGloucester Place

to West Hampstead

Lord’s CricketGround

Lisson Grove

Hyde ParkCorner

LeicesterSquare

RussellSquare

to Hampstead Heath

Goodge Streetand Gower Street

Warren Streetand Euston Square

EustonStation

King’s CrossSt. Pancras

Islington AngelMornington Crescent

Camden Town

HolbornStation

ChanceryLane

Holborn Viaductfor City Thameslink

Bank

York WayAgar Grove

to Seven Sisters

Essex Road Station

Liverpool StreetStation

to Bow

toBlackwall

Tottenham CourtRoad Station

to NorthGreenwich

Shoreditch

Ladbroke Grove Sainsbury’s

Westminster Pier

Savoy Pier

Festival Pier

OxfordCircus

CambridgeCircus

St. JohnStreet

BarbicanStation

Moorgate

toFinsburyPark

CamdenRoad

CaledonianRoad

ShaftesburyAvenue

The Zoo

Trafalgar Squarefor Charing Cross

Chelsea

to Fulham Broadway

to Putney Heath

SouthKensington

to Putney

Park Lane

WestminsterCathedral

UpperGround

TowerGateway

TateModern

London BridgeDuke Street Hill

Blackfriars Pier

Bankside Pier

Tower Pier

London BridgeCity Pier

Gt. PortlandStreet

MaryleboneStation

toDeptford

Tower BridgeRoad

to Archway

to ClaptonPond

NewBondStreet

Route 8Route 9*Route 10Route 11Route 12Route 13Route 14Route 15*Route 23Route 24Route 38Route 73Route 74Route 139Route 153Route 159Route 188Route 274Route 390Route 453Route RV1

* Heritage Routemasterbuses are used on partsof routes 9 and 15

Key bus routes in central London

KeyUnderground interchange

National Rail interchange

Docklands Light Railwayinterchange

Eurostar interchange

London River Servicesinterchange

15tfl.gov.uk

Tube

A major investment programme is underway, deliveringsubstantially improved access to Tube stations andtrains. Eleven new stations on the Jubilee Line Extensionhave opened, all with step-free access and almost levelaccess between the platform and trains on the JubileeLine. Lifts across the Tube network are being improved.Station reconstruction schemes are also helping totransform access to Tube services.

There are 274 Tube stations, on 12 lines. By 2020, over100 stations will have step-free access. Within thecentral area, many of the busiest stations will have beensubstantially enlarged or rebuilt to our latest standards.There will be level access to and from Tube trains,throughout the length of each platform whereverpossible.

We ask you to bear with us while these improvementsare being made. At present, many Tube stations remainaccessible only to customers who are able to use stairsor escalators. To help you plan your journeys by Tube,we have included a Tube map on page 83. We have alsoincluded a comprehensive guide to Tube stations (pages22 to 82), which includes descriptions of access to tickethalls and platforms, and interchange between Tube lines.

Tube

14

16 tfl.gov.uk

Underground

Journeys by Tube and/or other modes of transport can be planned on-line using Journey Planner on theTfL website: tfl.gov.uk. Journey Planner allows youto plan journeys that do not involve the use of stairs,lifts or escalators (see pages 95 to 97 for fullinformation).

The Interactive Journey Map, also on the TfLwebsite, provides detailed information about accessto Tube stations and platforms, interchange withother modes of transport, and facilities at stations.

The Tube Access Guide is a fold-out diagram, whichprovides an overview of access to Tube stations andbetween Tube lines. A Large Print version of the Tube Map is also published. Both of thesepublications can be requested by calling 020 7222 1234. They can also be downloaded fromthe Transport for London website as PDF files:tfl.gov.uk.

tfl.gov.uk 17

Underground

If you do not have access to the internet, you can get up-to-date information about Tube services,timetables, fares and accessibility by calling the 24 hour travel information helpline 020 7222 1234or the LU Customer Service Centre 0845 330 9880.

Using the TubeMany deep-level Tube stations have escalators toplatforms. Nearly all of these stations with escalators orlifts also have stairs between street level and the tickethall and/or between the escalator/lift and the platforms.

Most lifts at Tube stations are automatic and generallygive an audible tone when the doors are open. At somestations it may be necessary to call the lift by pressing abutton located near the entrance to the lift. Many liftshave doors located on both sides, and you may have toleave the lift from the opposite side to the one by whichyou entered.

18 tfl.gov.uk

Underground

When boarding Tube trains, you should be aware thatthere is generally a step of up to eight inches, either upor down, between the platform and the train. If you arelikely to have difficulty in getting on or off the train,you are advised to travel in the first carriage, so thatthe driver can see you more clearly, and allow enoughtime for you to get on or off.

In the event of breakdown or emergency, trainssometimes have to be evacuated, occasionally intunnel sections away from stations. If you are awheelchair user, you may be asked to remain on the train until it is moved, if the situation is not life-threatening. In situations that are life-threatening,or if the delay is likely to be prolonged, all passengerswho cannot walk will be assisted from the train.

If it is necessary to evacuate a station, appropriateassistance will be given to all customers, includingthose in wheelchairs.

19tfl.gov.uk

Underground

If you are a wheelchair user and are planning to make ajourney by Tube involving any station without step-freeaccess, you are strongly advised to travel with sufficienthelpers to get you to and from platforms, and on andoff Tube trains.

You should also be aware that as a wheelchair user, youcan only travel on escalators if you are able to stand onthe escalator. You cannot travel on an escalator whilstseated in your wheelchair.

In each carriage of every Tube train there are usuallycertain seats near the doors, identified by specialnotices, which people are requested to give up if theyare needed by an older or disabled passenger.

20 tfl.gov.uk

Underground

Toilets at Tube stations

Toilet facilities are available at some stations, asindicated in the following guide to Tube stations.Generally speaking, the toilet facilities are located inthe station’s Ticket Hall, but you will need to checkthe exact location/s with station staff.

Almost all toilets are kept locked, so if you need touse the toilet please ask a member of staff.

21

Guide to Tube stations

In this section, we provide the following information foreach Tube station:

• type of access to the Ticket Hall and to all platforms

• interchanges between platforms and lines

• interchange with other transport modes

• station facilities.

The key on the inside of the front cover explains the symbols that appear in the information for each station.

Local bus services and taxis are available outside mostTube stations, so we have not included this informationin the station guide.

Underground

tfl.gov.uk

22

Underground

Access to Ticket Hallfrom Victoria Embankment

from Villiers Street

Access to Bakerloo line

Access to Circle andDistrict lines

Access to Northern line

Interchange between platforms

Bakerloo tonorthbound Northern

Bakerloo to Circleand District andsouthbound Northern

Circle and District toNorthern

Bakerloo

Embankment

Circle

District

Northern

This station is on the Bakerloo, Circle, Districtand Northern lines

There is interchange with Riverboat services atthis station. Also, there is a taxi rank at this station.

To access the Ticket Hall from Victoria Embankment,you need to use between 1 and 5 steps.

You can access the Ticket Hall from Villiers Streetwithout using steps or escalators.

To access the Bakerloo line, you need to use anescalator, then use more than 15 steps.

To access the Circle and District lines, you needto use more than 15 steps.

To access the Northern line, you need to use anescalator, then use between 6 and 15 steps.

To change from the Bakerloo line to the northboundNorthern line, you need to use more than 15 steps.

To change from the Bakerloo line to the Circle andDistrict lines and the southbound Northern line, youneed to use an escalator, then use more than 15 steps.

To change from the Circle and District lines to theNorthern line, you need to use an escalator, thenuse more than 15 steps.

You can follow all of the above information in reverse if you are travelling in the opposite direction.For example, if you need to change from the southbound Northern line, Circle or District lines to theBakerloo line, you need to use more than 15 steps then use an escalator.

How to use the symbols in this guidePlease note, the full key to symbolsis on the fold-out inside cover

Please note, there is no information for platformto train step height at this station. Thisinformation is only provided for stations where itis possible to catch a train or change trainswithout using stairs or escalators

Northern

Angel

Access to Ticket Hall

Access to platforms

Metropolitan

Amersham


Access to southbound platform(except certain trains)

Access tonorthbound platform

B

Alperton

Piccadilly


Access to platforms

Access to Ticket Halland all platforms

District

Aldgate East

Hammersmith & City

A

A

Circle

Aldgate

Metropolitan


Access to all platforms

BB

Access to Ticket Hallfrom Gunnersbury Lane

from Bollo Lane

Access to platforms

District

Acton Town

Piccadilly

C-A

Acton Town – Angel

23


Access to platforms

Circle

Barbican

Hammersmith & City

Metropolitan

(National Rail trains stop toset-down only)

see page 26

Bank


Access to platforms Stairs are also available

Interchange withNational Rail

Northern

Balham

see opposite page

Baker Street

Arsenal

Piccadilly


Access to platforms


Access to platforms

Piccadilly

Arnos Grove

Access to Ticket Hallfrom Junction Road

from Highgate Hill Stairs are also available

Access to platforms

Northern

Archway

A

Archway – Barbican

24

Baker Street

25

Access to Bakerloo lineTicket Hall

Access to Metropolitan lineTicket Hall


Access to Jubilee line

Access from Metropolitan lineTicket Hall to Circle,Hammersmith & City andMetropolitan lines

Access from Metropolitan lineTicket Hall to Bakerloo andJubilee lines

Bakerloo

Baker Street

Circle

Hammersmith & City


Northbound Bakerloo tonorthbound Jubilee

Southbound Bakerloo tosouthbound Jubilee

Metropolitan line platforms 1and 2 to eastbound Circle andHammersmith & City

Interchange betweenall other platforms

Jubilee

Metropolitan

B

B

26

Access to Northern lineTicket Hall fromKing William Street

Access toCentral line Ticket Hall Stairs are also available

Access to platforms fromCentral line Ticket Hall

Access to Central line


Access to Waterloo & City line(this interchange also involvesusing a sloped travalator)

Central

Bank

Circle

District

Northern

Waterloo & City

This information below covers accessto the Central, Northern and Waterloo& City lines, plus interchange betweenall the lines that serve Bank andMonument stations. For information onaccess to the Circle and District lines,please see the entry for Monument


Central to Circle and District,Northern andWaterloo & City

Northern to Circle andDistrict, Central andWaterloo & City

Waterloo & City to Northernand Central

Waterloo & City to Circleand District Stairs are also available


Central, Circle, District andNorthern lines

Waterloo & City

Barking – Belsize ParkBank


Access to platformsLift then or all stairs

Northern

Belsize Park


Access to platform

Becontree

District

Circle

Bayswater

District



District

Barons Court

Piccadilly



CB

Central

Barkingside


Access toEastbound platform

Access toWestbound platform

-A

Barking

Hammersmith & City

District


Access toDistrict line (eastbound)Lift available on request

Access toNational Rail (Silverlink)Lift available on request

Access toall other platforms


B

C

CEB WB

27

Access to Ticket Hallfrom Blackhorse Road

from Forest Road

from Car Park

Access to platform Stairs are also available


Victoria

Blackhorse Road

Access to Ticket Halland platforms


Circle

Blackfriars

District

B

B


Central

Bethnal Green

B


Access to platforms

Stairs and escalatorare also available

Jubilee

Bermondsey

A

28

Bond Street – Bow RoadBermondsey – Blackhorse Road

29


District

Bow Road

Hammersmith & City



Piccadilly

Bounds Green


Access to platforms

Piccadilly

Boston Manor

Access to Ticket Hall andnorthbound platform

Access tosouthbound platform A stairs-only alternativeis also available

Northern

Borough

B

Access to Ticket Hall fromGilbert Street, Oxford Streetthrough West OneShopping Centre y

Access to Ticket Hallfrom other entrances

Access to Central lineplatforms

Access to Jubilee lineplatforms

Interchangebetween lines

y Only open 0800-1900(Mon, Tues, Wed, Fri and Sat)0800-2000 (Thursday)

Central

Bond Street

Jubilee

Access to Ticket Hall A stairs-only alternativeis also available

Access to platforms

Northern

Burnt Oak


Access to platforms

Central

Buckhurst Hill


Access to platforms

District

Bromley-by-Bow

Hammersmith & City


Access to platforms Escalators are also available

Interchange withNational Rail(separate station via street)

Victoria

Brixton

B


Access to platforms

Northern

Brent Cross

30

Caledonian Road – Canary WharfBrent Cross – Burnt Oak


Interchange with DLR(Heron Quays)150m at street level

Jubilee

Canary Wharf

A

Access to Ticket Halland all platforms fromBus Station Stairs are also available

from Surrey Quays Road


East Londonto Jubilee

Jubilee

Canada Water

East London

AA

Access to Ticket Hall fromCamden High Street

from Kentish Town Road

Access tonorthbound platforms Stairs are also available

Access tosouthbound platforms

Interchangebetween platforms

Northbound Edgware branch tonorthbound High Barnet branch

Other platform changes

Northern

Camden Town

B


Piccadilly

Caledonian Road

B

31


Access to platforms

Northern

Chalk Farm

Access to Ticket Hall fromBedford Avenue

from Station Approach

Access to southboundand Chesham branchplatforms

Access to northboundplatform

Metropolitan

Chalfont & Latimer

C


Access to platforms

Jubilee

Canons Park

-B

Access to Ticket Hallfrom Cannon Street

from Dowgate Hill

Access to platforms


Circle

Cannon Street

District


Access to Jubilee line Escalators are also available

Interchange with DLR Escalators are also available


Jubilee

Canning Town

Docklands Light Railway

AA

32

Chancery Lane – ChorleywoodCanning Town – Chalk Farm

Access to Ticket Hallfrom Station Approach

from Car Park

Access to southboundplatform


Metropolitan

Chorleywood

CNB

BSB


Access to platforms

District

Chiswick Park


Access to platforms

Central

Chigwell

Access to Ticket Halland platform

Metropolitan

Chesham

B

Access toMain and Trafalgar SquareTicket Halls




Bakerloo

Charing Cross

Northern


Central

Chancery Lane

33

Access to Ticket Hallfrom Watford Road

from Car Park

Access to platforms

Metropolitan

Croxley


Access to platforms

Piccadilly

Covent Garden


Access to platforms A very long staircaseis also available

Northern

Colliers Wood


Access to platforms

Northern

Colindale


Access to platforms

Piccadilly

Cockfosters


Access to platforms A very long staircase isalso available

Northern

Clapham South


Access to platforms

Northern

Clapham North

B


Access to platforms

Northern

Clapham Common

34

Dagenham East – Dollis HillClapham Common – Croxley

Access to Ticket Hallfrom Burnley Road

from Chapter Road

Access to platforms

Jubilee

Dollis Hill


Access to eastboundplatform

Access to westboundplatform

Central

Debden

A


Access to platforms

District

Dagenham Heathway

C


Access to platforms

District

Dagenham East

B

35


Access to platforms

Central

East Acton

Access to Ticket Hall fromEarl’s Court Road

from Warwick Road

Access to District line platformsfrom Earl’s Court RoadTicket Hall Stairs are also available

from Warwick RoadTicket Hall Stairs are also available

Access to Piccadilly lineplatforms from Earl’s Court Roador Warwick RoadTicket Halls

Interchangebetween platformsDistrict to Piccadilly Stairs are also available

District

Earl’s Court

Piccadilly

BB


Access to platforms

District

Ealing Common

Piccadilly

C-A



Interchange betweenCentral and District line(platforms 7 and 8)

Interchange betweenCentral and District line(platform 9)

Interchange with National Rail

from Central and District lines(platforms 7 and 8) toeastbound trains

from Central and District lines(platforms 7 and 8) towestbound trains

from District line(platform 9)

Central

Ealing Broadway

District B Cplat

9plat7/8

36

Eastcote – Edgware RoadEaling Broadway – East Acton


Access to platforms

Circle

Edgware Road (Circle)

District

Hammersmith & City

B

B


Access to platforms

Bakerloo

Edgware Road (Bakerloo)

Access to Ticket Hallfrom Station Road

from Bus Station

Access to platforms

Northern

Edgware


Access to platforms

District

East Putney


Access to platforms Lifts are also available

District

East Ham

Hammersmith & City

CC


Access to platforms

Northern

East Finchley


Access to platforms

Metropolitan

Eastcote

Piccadilly

37

Access to Ticket Hallfrom Victoria Embankment

from Villiers Street


Access to Circle andDistrict lines



Bakerloo tonorthbound Northern

Bakerloo to Circleand District andsouthbound Northern

Circle and District toNorthern

Bakerloo

Embankment

Circle

District

Northern

BB


Access to platforms

District

Elm Park

C

Access to Elephant & Castle(south side) Ticket Hall

Access to London RoadTicket Hall

From Elephant & Castle(south side) Ticket Hall

Access toBakerloo line platforms

Access to Northern linesouthbound platform

Access to Northern linenorthbound platform

From London Road Ticket Hall

Access toBakerloo line platforms

Access toNorthern line platforms

Interchange betweenBakerloo and Northern lineplatforms

Interchange with National Railfrom all platforms(separate station accessed viaShopping Centre)

Bakerloo

Elephant & Castle

Northern

38

EustonElephant & Castle – Embankment

39

Access to Ticket Hallfrom main concourse

from Car Park (level 1)

Access to Northern line(Charing Cross branch)

Access to Northern line(Bank branch)

Access to Victoria line


Northern (Bank branch)

Northern(Charing Cross branch)

Victoria

Northern

Euston

VictoriaInterchange betweenUnderground platforms

Northern (Bank branch)northbound toVictoria northbound

Northern (Bank branch)southbound toVictoria southbound

Northern (Bank branch)northbound toVictoria southbound

Northern (Bank branch)southbound toVictoria northbound

Northern (Charing Cross branch)to Northern (Bank branch)and Victoria

BB


Access to platforms


Circle

Farringdon

Hammersmith & City

Metropolitan


Access to platforms

Central

Fairlop


Access to platforms

Circle

Euston Square

Hammersmith & City

Metropolitan

see previous page

Euston

Access to Ticket Halland platform 2(every other train)

Access from Ticket Hallto platform 1(every other train)

From platform 1, level exit onlyon request via Help Point andgate to Hillcrest Way

Central

Epping

A

40

Finchley Central – Gants HillEpping – Farringdon


except fromCranbrook Road

Access to platforms

Central

Gants Hill



District

Fulham Broadway

C AEB WB


Access to platforms


Piccadilly

Finsbury Park

Victoria

BB




Jubilee northbound toMetropolitan northbound

Jubilee southbound toMetropolitan southbound

Southbound platforms tonorthbound platforms

Jubilee

Finchley Road

Metropolitan

B -A

CEB WB

Access to Ticket Hallfrom Ballards Lane

from Station Road

Access to platforms

Northern

Finchley Central

B

41


Access to platforms

Great Portland Street

Circle

Hammersmith & City

Metropolitan


Access to platforms

Central

Grange Hill


Access to platforms

Northern

Goodge Street


Access to platforms

Hammersmith & City

Goldhawk Road


Access to platforms

Northern

Golders Green


Access to Circle andDistrict line platforms

Access to Piccadilly lineplatforms


Circle to Districteastbound

Circle to Districtwestbound

Circle and District toPiccadilly

Circle

Gloucester Road

District

Piccadilly

BB

42

Greenford – HainaultGloucester Road – Great Portland Street


Access to platforms

Central

Hainault

-C


Access to platforms


Gunnersbury

District




Jubilee to Piccadilly

Jubilee to Victoria

Piccadilly to Victoria

Green Park

Jubilee

Piccadilly

Victoria

BB


Access toplatforms


Greenford

Central

43


Access to platforms

Hanger Lane

Central

Access to Ticket Hall (fromHampstead High Street)

Access to platforms

Northern

Hampstead

Hammersmith & City

Hammersmith(Hammersmith & City)


Interchange to District andPiccadilly line stationvia street

C

Access to Ticket Hall fromBus Station, HammersmithBroadway, (south side) andQueen Caroline Street(east side)

fromHammersmith Bridge Road

Access to District and Piccadillyline platforms Stairs are also available

District eastbound toPiccadilly eastbound

District westbound toPiccadilly westbound

Interchange toHammersmith & City linestation via street Stairs are also available

District

Hammersmith(District and Piccadilly)

Piccadilly

B C

-BEB WB

44

Harlesden – HeathrowHammersmith – Hanger Lane

Access toTicket Hall

Access to platforms


Heathrow Terminal 4

Piccadilly B

Access to Ticket Hallfrom Terminal 1

fromTerminals 2 and 3

from Bus Station

Access toplatforms


Piccadilly

Heathrow Terminals 1, 2, 3

(on request)

B


Access to platforms

Piccadilly

Hatton Cross


Interchange betweennorthbound andsouthbound platforms


Metropolitan

Harrow-on-the-Hill

B

* Note: very high step onto National Rail trains


Access to platforms


Bakerloo

Harrow & Wealdstone

*

-C


Access to platforms

Bakerloo

Harlesden

45


Access to platforms


Circle eastbound toDistrict eastbound

Circle westbound toDistrict westbound

Circle and District eastboundto Circle and Districtwestbound

Circle

High Street Kensington

District



Northern

Highgate


Access to platforms


Victoria line northboundto First Capital Connectnorthbound

Victoria line southboundto First Capital Connectsouthbound

Victoria line and First CapitalConnect to Silverlink

Victoria

Highbury & Islington

B


Access to platforms

Northern

High Barnet


Access to platforms

Northern

Hendon Central

46

Hillingdon – Hounslow EastHendon Central – High Street Kensington



Piccadilly

Hounslow East

(disabled toilet only)

A


Access to platforms

Piccadilly

Hounslow Central


Access to platforms

District

Hornchurch


Access to platforms

Piccadilly

Holloway Road

Access to Ticket Hall fromHolland Park Avenue

from Lansdown Road

Access to platforms

Central

Holland Park


Access to platforms


Central to Piccadilly

Central

Holborn

Piccadilly

Access to Ticket Hallfrom Long Lane

from The Chase

from Car Park


Metropolitan

Hillingdon

Piccadilly

C-A

47


Access to platforms

Level access is possible by entering viaa gate (always open) from the street tothe District line platform


Northbound

Southbound

District

Kensington (Olympia)

B


Access to platforms

Bakerloo

Kensal Green


Access to platforms

Northern

Kennington

B

Access to Ticket Hallfrom Glebe Avenue

from Car Park

Access to platforms

Metropolitan

Ickenham

Piccadilly

Access to Ticket Hallfrom Knightsbridge (northand south sides)

from Grosvenor Placeand Hyde Park Corner


Piccadilly

Hyde Park Corner


Access to platforms(a stairlift is available forwheelchair users only, on request)

Piccadilly

Hounslow West

B

48

Kenish Town – KilburnHounslow West – Kensington (Olympia)


Access to platforms Lift is also available

Jubilee

Kilburn

-B-ASBNB


This station has level entrancethroughout if you use:

Station Avenue to and fromeastbound platform(via Ticket Office)

North Road to and fromwestbound platform(ticket holders only)

Stairs are only necessary if youneed to buy a ticket and travelto Richmond using the footbridge

District

Kew Gardens

BCWBEB


Access to platforms

Bakerloo

Kenton


Access to platforms:

Northbound Stairs are also available

Southbound


Northern

Kentish Town

49


Access to platforms

Hammersmith & City

Latimer Road

Central


Access to platforms

Lancaster Gate


Access to platforms

Bakerloo

Lambeth North


Access to platforms

Hammersmith & City

Ladbroke Grove

Access to both Ticket Halls

Access to platforms fromBrompton Road (west)Ticket Hall Stairs are also available

Access to platforms fromother Ticket Hall

Piccadilly

Knightsbridge

at Brompton Road (west)entrance

see opposite page

King’s Cross St. Pancras


Access to platforms

Jubilee

Kingsbury



Bakerloo

Kilburn Park

50

King’s Cross St. PancrasKilburn Park – Latimer Road

51

Access to Western Ticket Hallfor access to Circle,Hammersmith & City andMetropolitan lines Lift is also available

Access to Tube Ticket Hall foraccess to Northern, Piccadillyand Victoria lines

Access to platforms fromTicket Hall

Circle, Hammersmith & Cityand Metropolitan lines

Northern andPiccadilly lines

Victoria line Stairs are also available

Circle

King’s Cross St. Pancras

Hammersmith & City

Northern

Piccadilly

Victoria

Metropolitan


Circle, Hammersmith & Cityand Metropolitan toall other lines A stairs-onlyroute is also available

Northern to Piccadilly

Northern to Victoria

Piccadilly to Victoria


from Victoria, Piccadillyand Northern lines

from Circle, Hammersmith & Cityand Metropolitan lines Stairs are also available

B

BB


Access to platforms

Central

Loughton

-B

Access to Ticket Hallfrom Duke Street Hill

fromBorough High Street

from Bus Stationand Railway Approach

Main accessto platforms Lift is also available


Jubilee to Northern


from Jubileeand Northern lines Lift is also available

Jubilee

London Bridge

Northern

AB

see opposite page

Liverpool Street


Access to platforms

Central

Leytonstone

A


Access to platforms

Central

Leyton


Access to platforms

Interchangebetween platforms:

Northern to Piccadilly

Northern

Leicester Square

Piccadilly

52

Liverpool StreetLeicester Square – Loughton

53

Central

Liverpool Street

Circle

Hammersmith & City

Metropolitan


Central to Circle/Hammersmith & City/Metropolitan eastbound

Central to Circle/Hammersmith & City/Metropolitan westbound


from Central

from Circle/Hammersmith & City/Metropolitaneastbound

from Circle/Hammersmith & City/Metropolitan westbound

Access to Ticket Hallfrom Bishopsgate (east side)

from Bishopsgate(west side)

from Blomfield Street/Eldon Street

from Bus Station

from Liverpool Street Lift also available

from Old Broad Street

Access to platforms frommain Booking Hall (N.R. Station)

Central

Circle/Hammersmith & City/Metropolitaneastbound

Circle/Hammersmith & City/Metropolitan westbound

Access to Circle,Hammersmith & City andMetropolitan line platforms

Access toCentral line platform

B

BB



Central line eastbound to Districtand Hammersmith & Citylines eastbound

Central line westbound to Districtand Hammersmith & Citylines westbound

Central

Mile End

District

Hammersmith & City

B

BB


Access to platforms


Bakerloo

Marylebone

Access to Ticket Hall fromPark Lane/Hyde Park andPark Lane (east side)

Access to Ticket Hall fromMarble Arch island, OxfordStreet, Park Lane island andSpeaker’s Corner

Access to platforms A stairs-onlyroute is also available

Central

Marble Arch

Circle

District


Mansion House

BB


Access to platforms

Piccadilly

Manor House



Bakerloo

Maida Vale

54

Mill Hill East End – MonumentMaida Vale – Mile End


Access to platform

Northern

Mill Hill East

55

Access to District and Circle lineTicket Hall from King WilliamStreet (South), Great Tower Streetand Cannon Street

from Fish Street Hill

Access to allplatforms

Central

Monument

Circle

District

Northern

Waterloo & City

This information below covers accessto the Circle and District lines, plusinterchange between all the lines thatserve Bank and Monument stations.For information on access to the Central,Northern and Waterloo & City lines,please see the entry for Bank


Circle and District to Central,Northern andWaterloo & City

Circle and District toCentral, Northern andWaterloo & City

Circle and District toWaterloo & Cityand Central

Waterloo & City toNorthern and Central


Central, Circle, District andNorthern lines

Waterloo & City

BB

56

Moor Park – New Cross GateMoorgate


Access to Circle, Hammersmith& City and Metropolitanline platforms

Access toNorthern line platforms

Moorgate

Interchange withNational Rail from

Westbound Circle/Hammersmith & City/Metropolitan lines toNational Rail services toLuton and Bedford

Eastbound Circle/Hammersmith & City/Metropolitan linesand Northern line toNational Rail services toLuton and Bedford

Westbound Circle/Hammersmith & City/Metropolitan lines toNational Rail services toHertford North andWelwyn Garden City

Eastbound Circle/Hammersmith & City/Metropolitan lines toNational Rail services toHertford North andWelwyn Garden City

Northern line to National Railservices to Hertford North andWelwyn Garden City

Northern line toNational Rail services toLuton and Bedford

Circle

Hammersmith & City

Metropolitan

Northern


from westbound Circle,Hammersmith & City andMetropolitan lines toNorthern line

from eastbound Circle,Hammersmith & City andMetropolitan lines toNorthern line

B

BB


Access to platforms


to Southern northbound

to Southern southbound

East London

New Cross Gate


Access to platform


to South Easternnorthbound

to South Easternsouthbound

East London

New Cross

C

Central


Access to platforms

Newbury Park

Jubilee


Access to platforms

Neasden

-C


Access to platforms

Northern

Mornington Crescent


Access to platforms

Northern

Morden

B

Access to Ticket Hallfrom South Approach

Access to Ticket Hallfrom Sandy Lodge Lane

Access to platforms

Metropolitan

Moor Park

57


Access to platforms

Central

Northolt


Access to platforms

Metropolitan

North Harrow

Jubilee

North Greenwich

Access to Ticket Hall Entrance only – stairsthen escalator also available Exit only –escalator also available A stairs-only route is alsoavailable for both the exit andentrance

Access to platforms

Escalators are also available

A


Access to platforms

Piccadilly

Northfields

-B


Access to platforms

Piccadilly

North Ealing

Central


Access to platforms

North Acton

C

58

North Wembley – OakwoodNorth Acton – Northolt


Access to platforms

Piccadilly

Oakwood


Access toCentral line platforms Stairs are also available

Access to Circle andDistrict line platforms


Central to Circleand District lines

Central

Notting Hill Gate

Circle

District BB


Access to platforms

Metropolitan

Northwood Hills


Access to platforms

Metropolitan

Northwood


Access to platforms

Metropolitan

Northwick Park

B



Bakerloo

North Wembley

59

Access to Booking Hall

Access to platforms

Central line

Bakerloo and Victoria lines


Bakerloo to Central line

Central to Victoria line

Northbound Bakerloo tonorthbound Victoria line

Southbound Bakerloo toSouthbound Victoria line

Northbound Bakerloo toSouthbound Victoria line

Southbound Bakerloo toNorthbound Victoria line

Bakerloo

Oxford Circus

Central

Victoria

B

B


Access to platforms

Northbound Stairs are also available

Southbound

Northern

Oval

Access to Ticket Hallfrom Bath Road

from Car Park

Access to platforms

Piccadilly

Osterley

see Kensington (Olympia)

Olympia


fromOld Street entrances

from City Road entrances



Northern

Old Street

60

PaddingtonOld Street – Oxford Circus

61

Access to Ticket Hallfrom Praed Street

from Praed Street/London Street

Access to Ticket Hallvia National Rail Stationconcourse

Access to platforms fromPraed Street Ticket Hall to Circleand District lines only

Access to platformsfrom Ticket Hall:

Circle and District eastbound

Circle and District westbound

Bakerloo Stairs are also available

Hammersmith & City

Bakerloo

Paddington

Circle

District

Hammersmith & CityInterchange between platforms

Bakerloo to Circle/District eastbound Stairs are also available

Bakerloo to Circle/District westbound A stairs-onlyroute is also available

Bakerloo toHammersmith & City

Circle/District toHammersmith & City

Interchange withNational Rail from:

Bakerloo Stairs are also available

Circle/District eastbound

Circle/District westbound

Hammersmith & City

CC

Access to Ticket Hall from:

Bessborough Street

Rampayne Street


Victoria

Pimlico



Bakerloo to Piccadilly

Bakerloo

Piccadilly Circus

Piccadilly

Access to Ticket Hall fromHorsenden Lane South

from Car Park

Access to platforms

Central

Perivale

Access to Ticket Hall from:

Parsons Green Lane

Beaconsfield Villas

Access to platforms

District

Parsons Green

B


Access to platforms

Piccadilly

Park Royal

62

Pinner – QueenswayPark Royal – Pimlico


Access to platforms

Central

Queensway


Access to platforms


Silverlink trains use thesame platforms

Bakerloo

Queen’s Park

A


Access to platforms

Jubilee

Queensbury


Access to platforms

District

Putney Bridge

B


Access to platforms

Metropolitan

Preston Road


Access to platforms

District

Plaistow

Hammersmith & City CC


from Cecil Park


Northbound

Southbound fromStation Approach

Southbound from Cecil Park

Metropolitan

Pinner

B

63




District and Silverlink toeastbound South West Trains

District and Silverlink towestbound South West Trains

District

Richmond

B


Access tonorthbound platform Very longstaircase also available

Access tosouthbound platform

Bakerloo

Regent’s Park

Please note, this station isdue to be closed for essentialupgrade works from July 2006to June 2007


Access to platforms

Central

Redbridge


Access to platforms


Eastbound Metropolitan andPiccadilly lines use the sameplatform

Westbound Metropolitan andPiccadilly lines use the sameplatform

Eastbound platform towestbound platform

Metropolitan

Rayners Lane

Piccadilly -B

C


Access to platforms

District

Ravenscourt Park

64

Rickmansworth – Ruislip GardensRavenscourt Park – Richmond


Access to platforms

Central

Ruislip Gardens


Access to platforms

Eastbound

Westbound

Metropolitan

Ruislip

Piccadilly

C-A


Access to platforms

Hammersmith & City

Royal Oak



East London

Rotherhithe

Access to Ticket Hallfrom Station Way

Access to Ticket Hallfrom Station Approach/Cherry Tree Way

Access to platforms

Eastbound

Westbound

Central

Roding Valley



Access to southboundplatform

Metropolitan

Rickmansworth

CSB

65

Access to Ticket Hallfrom Seven Sisters Road

Access to Ticket Hallfrom all other entrances

Access to platforms


Victoria

Seven Sisters

B



Central

St. Paul’s



Jubilee

St. John’s Wood


from Palmer Street andPetty France

from Broadway andTothill Street

Access to platforms

Circle

St. James’s Park

District


Access to platforms

Piccadilly

Russell Square


Access to platforms

Metropolitan

Ruislip Manor

Piccadilly

66

Shadwell – South EalingRuislip Manor – Seven Sisters


Access to platforms

Piccadilly

South Ealing

Access to Ticket Hall:

from Station Approach/Car Park

from High Street


Eastbound

Westbound

Central

Snaresbrook


Access to platforms Escalator up onlyfrom platforms

District

Sloane Square

Circle


Access to platforms

Hammersmith & City

Shepherd’s Bush(Hammersmith & City)



Central

Shepherd’s Bush (Central)



Interchange with DLR(separate station via street)

East London

Shadwell

67


Access to platforms

National Rail trains usethe same platforms

Bakerloo

South Kenton


Access to platformsCircle and District line

Piccadilly line

Interchangebetween platforms:Circle and District toPiccadilly

Circle

South Kensington

District

Piccadilly

BB


Access to platforms

Piccadilly

South Harrow



Piccadilly

Southgate


Access to platforms

District

Southfields

68

South Ruislip – Stamford BrookSouthfields – South Kenton


Access to platforms

District

Stamford Brook


Access to platforms fromGeorge Lane East:

Eastbound

Westbound

Access to platforms fromGeorge Lane West:

Eastbound

Westbound

Central

South Woodford

A


Access to platforms A very longstaircase is also available

Northern

South Wimbledon

Access to Ticket Hall Stairs are also available

Access to platforms Escalators and stairsare also available

Jubilee

Southwark

A


Access to platforms


Central

South Ruislip

69


Access to platforms

National Rail trains use thesame platforms

Bakerloo

Stonebridge Park




Northbound Northern tonorthbound Victoria

Southbound Northern tosouthbound Victoria

Northbound Northern andVictoria to southboundNorthern and Victoria

Northern

Stockwell

Victoria

B

B


Access to platforms

District

Stepney Green

Hammersmith & City

Access to Ticket Hallfrom Bus Station/London Road

from Car Park

Access to platforms

Jubilee

Stanmore

-A

70

Stanmore – Stonebridge Park

71


Access to platforms

Central line

Jubilee line Stairs are alsoavailable to all platforms


Central to Jubilee


from Central line

from Jubilee line

Jubilee

Stratford


Central Interchange withNational Rail from:

Eastbound Central toEastbound One Suburban

Westbound Central toWestbound One Suburban

Central to One(other lines)

Central to Silverlink

Jubilee to One

Jubilee to northboundSilverlink

Jubilee to southboundSilverlink

Stairs are also availablebetween all Tube andNational Rail lines

AA

B

Stratford


Access to platformseastbound

westbound

Central

Theydon Bois

-AEB

Access to Ticket Hall fromVictoria Embankment

Temple Place

Access to platforms

Circle

Temple

District

Access to Ticket Hallfrom Belsize Road

from all other entrances


Jubilee

Swiss Cottage

Access to Ticket Hallfrom Lower Road

fromRotherhithe Old Road

Access to platforms

East London

Surrey Quays


from Orchard Gate

Access to platforms

Eastbound

Westbound Stairs are also available

Piccadilly

Sudbury Town

-B -AEB WB


Access to platforms

Piccadilly

Sudbury Hill

72

Tooting Bec – Totteridge & WhetstoneSudbury Hill – Theydon Bois


Access to platforms

Northern

Totteridge & Whetstone

Access to Ticket Hallfrom Station Road/Bus Station

from Ferry Lane

Access toVictoria line platforms Stairs are also available

Access to National Railnorthbound platforms

southbound platforms

Interchange with National Rail:

Northbound

Southbound

Victoria

Tottenham Hale

B


Access to platforms


Northern to Central

Central to Northern

Central

Tottenham Court Road

Northern


Access to platforms

Northern

Tooting Broadway



Northern

Tooting Bec

73


Access to platforms

District

Upminster Bridge


Access to platforms Lift available on request toplatform 3


District

Upminster

C


Access to platforms

Piccadilly

Turnpike Lane


Access to platforms

served by Piccadilly lineearly mornings andlate evenings only

District

Turnham Green

Piccadilly

B

-B

CEB WB


Access to platforms

A stairs-only route toplatforms is also available

Tufnell Park

Northern


Circle

Tower Hill

District AA

74

Tower Hill – Upminster Bridge

Access to Ticket Hall fromBondway (west side),Kennington Lane andWandsworth Road (west side)

Access to Ticket Hall fromBondway/South Lambeth Roadand Vauxhall Bridge Road(west side)

Access to Ticket Hallfrom Bus Station Lifts are also available



Victoria

Vauxhall E4

Access to Ticket Hallfrom High Street

from Bus Station

Access to platforms

Metropolitan

Uxbridge

Piccadilly

C-B


Access to platforms

District

Upton Park

Hammersmith & City


Access to platforms

District

Upney

C

75

Upney – Vauxhall


Access to platforms

Northern line

Victoria line Stairs are also available


Northern to Victoria A stairs-onlyroute is also available

Northern

Warren Street

Victoria


Access to platforms

East London

Wapping

Access to Ticket Hallfrom Eastern Avenue

from Car Park


Central

Wanstead

Access to Ticket Hallfrom Selborne Road

from Car Park/Priory Avenue A stairs-onlyroute is also available

Access to platforms


Victoria

Walthamstow Central


Access to platforms

Circle and District

Victoria


Circle and District toVictoria


Circle

Victoria

District

Victoria

76

WaterlooVictoria – Warren Street

77

Bakerloo

Waterloo

Jubilee

Northern

Waterloo & City

Interchange between platforms:

Northern to Bakerloo

Waterloo & City toBakerloo

Northern toWaterloo & City

Jubilee to northboundBakerloo

Jubilee tosouthbound Bakerloo

Jubilee to Northern

Jubilee toWaterloo & CityThis is a long interchange, whichalso involves using a flat travalator

Interchange withNational Rail and Eurostar from:

Bakerloo line

Jubilee line Lifts are also available

Northern line

Waterloo & City line


from York Road (north side)

from Waterloo Road (Jubileeline Ticket Hall only)


Access to Bakerloo line A stairs-onlyroute is also available

Access to Jubilee line Lifts are also available

Access to Northern line A stairs-onlyroute is also available

Access toWaterloo & City line

A


Access to platforms

Central

West Acton

Access to Ticket Hallfrom Bridge Road



Northbound Jubilee tonorthbound Metropolitan

Southbound Jubilee tosouthbound Metropolitan

other platform changes Lifts are also available

Jubilee

Wembley Park

Metropolitan

south end of platformsare level with trains

C-B


Access to platforms


Silverlink Metro trains use thesame platforms as Bakerloo line

Bakerloo and Silverlink Metroto Southern

Bakerloo

Wembley Central


Access to platforms

Metropolitan

Watford

see previous page

Waterloo


Access to platforms


Bakerloo

Warwick Avenue

78

Westbourne Park – West HampsteadWarwick Avenue – West Acton


Access to platforms

Interchange with National Rail(separate stations)

Jubilee

West Hampstead


Access to platforms

Stairs are also available


District andHammersmith & Cityto Jubilee Stairs are also available


All lines to c2c Stairs are also available

All lines to Silverlink

District

West Ham

Hammersmith & City

Jubilee

B

AB


Access to platforms

Northbound

Southbound *

* Level access fromWentworth Street to ticketholders only 0700-1000 Mon-Fri

Northern

West Finchley

B


Access to platforms

Eastbound Stairs are also available

Westbound


District

West Brompton

B


Access to platforms

Hammersmith & City

Westbourne Park

79


Access to platforms

Central

White City

B


Access to platforms

Interchangebetween all platforms

District

Whitechapel

East London

Hammersmith & City

B

B

Access to Ticket Hallfrom Ickenham Road

from Car Park

Access to platforms


Central

West Ruislip

Access to Ticket Hallfrom Bridge Street(north side)


Access to platforms Stairs are also available toDistrict line platforms Escalators are also availableto Jubilee line platforms

Interchangebetween all platforms Escalators are also available

Circle

Westminster

District

Jubilee

BBA


Access to platforms

District

West Kensington


Access to platforms

Metropolitan

West Harrow

80

West Harrow – White City


Access to platforms

District

Wimbledon Park


Access to platforms Lifts are also availableon request

Interchangewith National Rail Lifts are also availableon request

Interchange with trams Lifts are also availableon request

District

Wimbledon

B

Access to Ticket Halls 1 and 2from High Street Harlesdenand Old Oak Lane

Access to platforms fromHigh Street HarlesdenTicket Hall A stairs onlyroute is also available

Access to platforms fromOld Oak LaneTicket Hall Stairs are also available


Silverlink Euston to Watford -trains use the same platforms

to North Londonline trains

Bakerloo

Willesden Junction

-C


Access to platforms

Jubilee

Willesden Green

-B

81

Willesden Green – Wimbledon Park

Access to Ticket Hallfrom Woodside Park Roadcar park

Access to platforms

Northbound *

Southbound

* Level access tonorthbound platform fromHolden Road Car Park forticket holders only

Northern

Woodside Park

A -BNB SB


Access to platforms

Piccadilly

Wood Green

Access to Ticket Hallfrom The Broadway

from Snakes Lane East

Access to platforms

from Ticket Halleastbound

from Ticket Hallwestbound

from Snakes Lane Easteastbound

from Snakes Lane Eastwestbound

Central

Woodford

A

82

Woodford – Woodside Park Tube map

85tfl.gov.uk

Assisted public transport

Assisted public transport is for older and disabledpeople, to whom buses and Tubes present barriers.Three services are available: Dial-a-Ride, Taxicard andCapital Call.

Information on these services and the Dial-a-RideTravel Assistance Scheme is provided on pages 86 to 90. To use these services, please follow theapplication process described in these pages.

To be entitled to Dial-a-Ride, Taxicard or Capital Callmembership, you must have a permanent or long-term disability, and be significantly unable to use public transport services.

84

Underground

‘Unlocking London for All’

Many improvements to station accessibility andfacilities are planned for the next decade. A revisedversion of ‘Unlocking London for All’, firstpublished in 2002, is due to be published soon. This document presents the short-, medium- andlong-term plans for improved accessibility to theLondon Underground, up to 2013. Once it ispublished, this document will be put on theUnderground section of the Transport for Londonwebsite: tfl.gov.uk. You will also be able to requesta copy from the LU Customer Service Centre: 0845 330 9880.

tfl.gov.uk

Ass

iste

d tr

ansp

ort

878786 tfl.gov.uk

Dial-a-Ride

Dial-a-Ride is a membership service. In 2005, over1.25 million Dial-a-Ride trips were made. To use Dial-a-Ride, you need to book ahead. A driver willcome to collect you in a Dial-a-Ride van, which maylook like the one below.

Most trips made using Dial-a-Ride are local. You maywell have to share the vehicle with other passengersgoing in the same direction. Fares are based on thelength of your journey, and are approximately equalto a bus fare. Fares start from 60p for a trip of lessthan a mile.

If you think you may be entitled to Dial-a-Ridemembership, you should call the 24 hour travelinformation helpline, on 020 7222 1234, for furtherinformation on how to join. Alternatively, visit thewebsite: tfl.gov.uk.

tfl.gov.uk

Taxicard

Taxicard is based on all London taxis beingwheelchair accessible, and subsidises schememembers’ travel by this form of transport. In 2005,just under a million Taxicard trips were made. Atpresent, only a minority of London’s taxis operatethis scheme, but we hope the number will grow.

You can only make a limited number of Taxicard trips each year. Fares start at £1.50 and aredependent on distance and other factors. To checkon whether you are entitled to a Taxicard, contactthe ALG Operations Unit:

ALG Operations Unit – TaxicardNew Zealand House80 HaymarketLondon SW1Y 4TZ

Telephone: 020 7484 2929E-mail: [email protected]

89

If you are unable to use buses, trains or the Tube totravel to work, you may be entitled to assistancefrom the Department for Work and Pensions, throughthe Access to Work scheme. Full information onAccess to Work can be found on-line atjobcentreplus.gov.uk/JCP/customers/HelpForDisabledPeople/AccesstoWorkIf you do not have access to the internet, you cancontact the Access to Work Business Centre for theLondon region:

Jobcentre Plus Business Team Windsor House 185 Ealing Road Alperton Middlesex HA0 4LW

Telephone: 020 8218 2719 Textphone: 020 8218 2716

If you are going to hospital and you want a non-emergency transport service, please contactyour doctor or consultant for details of non-emergency patient transport services providedby NHS Primary Care Trusts.

88 tfl.gov.uk

Capital Call

Capital Call is an assisted transport service forTaxicard members, and at present operates in thefollowing London boroughs: Bexley, Enfield,Hillingdon, Hounslow, Kingston, Lambeth, Lewisham,Merton and Southwark.

Unlike Taxicard, there are no meter charges. You willbe told the cost of your trip at the time of booking.Capital Call is a subsidised service, and all membersof Capital Call are given an annual budget to coverthe cost of trips. Capital Call bookings can only bemade during normal office hours, but you can takeyour trip at any time.

If you are a Taxicard member living in any of theCapital Call boroughs listed above, you should call020 7275 2466.

91tfl.gov.uk

Taxis and private hire

Transport for London licenses taxi and private hireservices in London. Travelling by taxi or private hirevehicle is one of the most flexible ways to get aroundLondon and a convenient and easy method oftravelling from ‘door to door’.

Services operate across London, 24 hours a day, 365 days a year subject to local availability.

All taxis and private hire vehicles will carry assistancedogs at no extra cost.

90

Travel Assistance

The TfL/London Dial-a-Ride Travel Assistancescheme aims to give disabled Londoners theinformation and confidence they need to make more use of accessible public transport.

It offers short-term assistance to help you gainconfidence in accessible public transport so you can become an independent traveller.

The scheme offers advice on planning a journey using an accessible route and can provide aprofessional Travel Assistant to come with you forthe first few times you try to use a low floor bus,accessible Tube route or overground train service.

Assistance is available between 8am and 6pm Monday to Friday. Travel Assistance is free of charge to participants.

Contact details:

London Dial-a-Ride Travel Assistance SchemeProgress House5 Mandela WayLondon SE1 5SS

Telephone: 020 7027 5822

E-mail: [email protected]

Taxi

s an

d pr

ivat

e hi

re

93

Licensed private hire services

Private hire covers a wide range of services, including minicabs.

Unlike taxis, journeys must be booked through a licensedprivate hire operator and vehicles cannot be hailed orapproached on the street. Fares are at the discretion ofthe operator but most have set fares including aminimum fare per journey. You should ask the operatorfor a quote or estimate before you start your journey.

All licensed private hire vehicles have the distinctive TfLlicence disc in the front and rear windscreen. Licensedprivate hire vehicles are generally saloon cars and youshould check with the licensed operator on whether theirvehicles meet your own accessibility requirements.

To get telephone numbers of licensed minicab operatorsin your area sent direct to your mobile phone, text‘HOME’ to 60835 (60tfl). (There is a charge of 35p plusyour network charge for this service: full terms andconditions of this service can be found at tfl.gov.uk. The service is not currently available on Virgin and 3mobile networks.)

Visit tfl.gov.uk to search for licensed private hireoperators in your area. You can search for licensedoperators by type of service, area served and alsowhether they say they have wheelchair accessiblevehicles available.

Call TfL’s 24 hour travel information helpline on 020 7222 1234, for further information on taxis andprivate hire vehicles.

tfl.gov.uk

Taxis and Private Hire

92 tfl.gov.uk


Taxis

Often referred to as ‘black cabs’, taxis can be hailedin the street or at designated ranks situated inprominent places, including many mainline rail, Tube and bus stations. They can also be booked by telephone.

All licensed taxis are accessible to people usingwheelchairs and most have a variety of other features to make access easier.

The fare payable at the end of the journey will beshown on the taxi meter. There is no extra charge foradditional passengers or luggage. Up-to-date faresinformation for licensed taxis is provided on theTransport for London website, at tfl.gov.uk/pco.

To book a taxi at any time of day or night, call One Number Taxi Bookings, on 0871 871 8710. You can also get a taxi at any time by calling Zingo,from mobile phones only, on 08700 700 700.

95tfl.gov.uk

Journey Planner

Journey Planner is a facility on the Transport for Londonwebsite: tfl.gov.uk. It is easy to use and free of charge.

Journey Planner allows you to plan journeys on publictransport between any two locations in London. If youare unable to use stairs, lifts or escalators, you can planjourneys that do not involve these types of access. Youcan also choose which modes of transport you wish touse or avoid.

Journey Planner allows you to plan journeys anywhere in London using public transport, walking or cycling. It allows you to choose:

• the start and end points of your journey (by station or stop, postcode, address or place ofinterest)

• the date and time that you wish to travel

• whether you want to use or avoid stairs, lifts orescalators during your journey

• the modes of transport that you wish to use oravoid, including walking or cycling

• maximum walking and cycling times during yourjourney, and your approximate speed - slow,average or fast (see illustration overleaf).

94

Safer travel at night

If you are travelling home late at night, you shouldalways use a licensed minicab, taxi or night bus.

It is illegal for anybody, including a licensed taxi orprivate hire driver, to approach you offering ajourney for payment. Although they may appear tooffer cheap fares, unlicensed cabs are oftenuninsured and unsafe. Ten sexual assaults arecommitted in London every month by illegal cab drivers.

Know what you’re getting into.

• To book a taxi at any time of day or night, callOne Number Bookings, on 0871 871 8710.

• You can also get a taxi at any time by calling Zingo, from mobile phones only, on 08700 700 700.

• To get telephone numbers of licensed minicaboperators in your area sent direct to yourmobile phone, text ‘HOME’ to 60835 (60tfl).

• Call TfL’s 24 hour travel information helpline 020 7222 1234, for furtherinformation on taxis and private hire vehicles.

tfl.gov.uk


Jour

ney

Plan

ner

97

All of the information about your requested journeyis provided in a clear format. Included in theinformation is real-time news of any disruptions toyour journey that you should expect, either owingto delays or engineering work in progress on thenetwork.

A large print version of Journey Planner is alsoavailable on the Transport for London website.

tfl.gov.uk96

It is easy to enter your own mobility and walkingpreferences when using Journey Planner. In order toenter your own requirements, you need to click‘More options’ then scroll down to the correct partof the screen.

Once you have entered all of the information aboutthe journey you need to make, and your preferencesfor how to make it, Journey Planner will provide fulldetails of the journey that you have requested,according to your own requirements, including:

• the length of time it should take to complete eachpart of your journey, and the journey as a whole

• the types of interchange that you will need tomake during your journey

• easy-to-use maps of the start and end points of your journey

• information about all the facilities available atTube stations.

tfl.gov.uk

99

The Interactive Journey Map gives you the followinginformation about stations on the Tube and Docklands Light Railway:

• station facilities, including toilets, cashmachines, car park and pay phones

• the type of access that there is to thestation’s Ticket Hall and platforms, and totrains themselves

• train timetables (Tube stations only)

• a map of the local area (Tube stations only)

• a list of destinations that can be reached bybus from stops near the station, and the busroute numbers

• links to the relevant bus timetables

• a list of destinations that can be reached byNational Rail from the station (rail interchangestations only)

• links to riverboat information where relevant

• the location and opening hours of the Travel Information Centre, if the station has one.

If there is a bus spider map for the local area, this isalso included. Bus spider maps are diagrams thatclearly illustrate all bus routes serving a given area.

tfl.gov.uk98

Interactive Journey Map

There is an Interactive Journey Map on the Transport for London website: tfl.gov.uk.Like Journey Planner, the Interactive Journey Map is easy to use and free of charge.

When you open up the Interactive Journey Map,you can click on any Tube or DLR station, and a listof headings will appear. You then select the headingthat you require for full information.

The Interactive Journey Map carries links to a widerange of other on-line maps, including a Real-TimeMap, which shows disruption on the Tube and DLR.

tfl.gov.uk

101100 freedompass.org

Freedom Pass

Freedom Pass gives you free travel on buses, Tube, trains,Docklands Light Railway and trams in London. There arealso discounts on riverboat services for Freedom Passholders - see page 119. You can apply for a FreedomPass if you live permanently in a London borough and ifyou are aged 60 or over or fall into one of the followingcategories:

• You are blind or have a severe visual impairment

• You are profoundly or severely deaf

• You are without speech

• You have a disability, or have suffered an injury,which has a substantial and long-term adverseeffect on your ability to walk

• You do not have arms or have long-term loss ofthe use of both arms

• You have a learning disability

• You would, if you applied for the grant of a licenceto drive a motor vehicle under Part III of the RoadTraffic Act 1988, have your application refusedpursuant to section 92 of the Act (physical fitness)otherwise than on the ground of persistent misuseof drugs or alcohol.

103102

A fold-out map showing where and when Freedom Passholders may travel is provided on page 107.

Freedom Pass is paid for by your local council. You canapply for your Freedom Pass at your Post Office or townhall, depending on the borough in which you live.

There are services on which Freedom Passes are notvalid, including:

• Sightseeing tours

• Hotel Hoppers

• Services for special events, e.g. Wimbledon

• Some cross-boundary services

• Private school services

For full information on how to apply, travel benefits, and full terms and conditions, visit the Freedom Passwebsite: freedompass.org.

If you do not have access to the internet, call 020 7747 4858 or send an e-mail [email protected].

freedompass.org freedompass.org

How do I apply for a Freedom Pass as a disabled person? If you think you are entitled to a Freedom Pass, you need to contact your council who will tell you how to apply:

Barking & Dagenham: 020 8227 2334 Barnet: 020 8359 4131 Bexley: 020 8836 7436 Brent: 020 8937 4001/4002 Bromley: 020 8461 7384 Camden: 020 7974 5919 City of London: 020 7332 1224 Croydon: 020 8686 4433 ext 6211 Ealing: 020 8825 8000 Enfield: 020 8379 6631 Greenwich: 020 8921 2388 Hackney: 020 8356 6825 Hammersmith & Fulham: 020 8735 5328 Haringey: 020 8489 1865 Harrow: 020 8424 1732 Havering: 01708 434 592/628 Hillingdon: 01895 250202 Hounslow: 020 8583 5208 Islington: 020 7527 8914 Kensington & Chelsea: 020 7361 2390 Kingston Upon Thames: 020 8547 6085 Lambeth: 020 7926 0747 Lewisham: 0208 314 8300 Merton: 020 8545 4413 Newham: 020 8430 2000 Redbridge: 020 8708 7258 Richmond: 020 8831 6191 Southwark: 020 7525 2141/2306 Sutton: 0208 770 4537 Tower Hamlets: 020 7364 6587 Waltham Forest: 020 8496 6307 Wandsworth: 020 8871 8871 Westminster: 020 7641 2266

105104 freedompass.org

How do I apply for my first Freedom Pass if I am aged 60 or over? If you live in Barking & Dagenham, Bromley, Havering,Sutton or Wandsworth, you need to apply directly tothe council:

Barking & Dagenham: 020 8227 2325 Bromley: 020 8461 7384 Havering: 01708 434 592/628 Sutton: 020 8770 4537 Wandsworth: 020 8871 7709

If you live in one of the following boroughs you willneed to apply for your Freedom Pass at the Post Office:

Barnet, Bexley, Brent , Camden, City of London,Croydon, Ealing, Enfield, Greenwich, Hackney,Hammersmith & Fulham, Haringey, Harrow, Hillingdon,Hounslow, Islington, Kensington & Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton,Newham, Redbridge, Richmond upon Thames,Southwark, Tower Hamlets, Waltham Forest,Westminster.

If you are applying for your Freedom Pass at the Post Office, please make sure you take all the rightdocuments with you, including a completed applicationform.

What you need to bring: • A completed application form - available from the

Post Office • Two recent passport sized photographs of yourself • Proof of your name, age and address

The list of things you need to bring continues on thenext page.

What you need to bring as proof of your nameand age (one item from the list below):

• Current Freedom Pass

• Letter of pension entitlement

• Current passport

• Medical card

• Birth certificate (unless your name has changed)

• Pink driving licence (paper or photocard)

What you need to bring as proof or your address(one item from the list below):

• Current council tax bill/letter/payment book

• Current council/housing association rentbook/statement/letter

• Current television licence

• Residential utility bill dated in the last three months

• Residential bank/building society statement dated in the last three months

• Inland revenue letter dated in the last three months

• Benefits agency letter dated in the last three months

• Letter of pension entitlement or occupationalpension letter dated in the last three months

• Residential credit card statement dated in the last three months.

If you forget your proof of name, age or address thePost Office will not be able to give you a Freedom Pass.

freedompass.org

106 Produced by London – 26.06.2006 (FPD) www.fwt.co.uk

Clapham Junction

CityThameslink

CHARINGCROSS

TottenhamCourt Rd.

OxfordCircus

Green Park

VICTORIAWATERLOO

Vauxhall

FarringdonOld Street

Moorgate

KING’SCROSS

ST.PANCRAS

Highbury& Islington

FinsburyPark

Bank

CANNONSTREET

Elephant& Castle

LIVERPOOLSTREETFENCHURCHSTREET

TowerHill

LONDON BRIDGE

NewCrossNew Cross

Gate

PeckhamRye

Brixton

TulseHill

Balham

StreathamCommon

CrystalPalace

NorwoodJunction

Greenwich

Lewisham

BeckenhamJunction

Forest Hill

Elmers End

Coulsdon SouthTattenhamCorner

Caterham

Upper Warlingham

Hayes

New Addington

BromleySouth

BromleyNorth

Orpington

WoolwichArsenal

Dartford

Swanley

CanaryWharf

TowerGateway

WestHam

Canning TownBeckton

NorthWoolwich

Bexleyheath

Sidcup

Knockholt

Barking Upminster

SevenSisters

Clapton

TurkeyStreet

Enfield Lock

EnfieldTown

Chingford

WalthamstowCentral

Rainham

Woodford

Stratford

Epping

Cockfosters

CrewsHill

HadleyWood

HighBarnet

Gospel OakArchway

Mill Hill East

EUSTON

Finchley Road

BakerStreet

MARYLEBONE

PADDINGTON

BondStreet

NottingHill Gate

Kensington(Olympia)

Hammersmith

WembleyPark

WestHampstead

Elstree & Borehamwood

EdgwareStanmore

Harrow-on-the-Hill

WillesdenJunction

WembleyStadium

Harrow &Wealdstone

Hatch End

ActonCentral

EalingBroadway

WestDrayton

Greenford

South Ruislip

Acton Town

Uxbridge

West Ruislip

Amersham

Chesham

Watford

HeathrowTerminals 1, 2, 3

HeathrowTerminal 4

Gunnersbury

Richmond

Feltham

Morden

Hampton

Hampton CourtSurbiton

Kingston

Barnes

Wimbledon

MitchamJunction

West Croydon EastCroydon

Sutton

EpsomDowns

Cheam

Stoneleigh

Chessington South

Hounslow

LeytonstoneKentish Town

CustomHouse

Romford Harold Wood

London City Airport

King George V

Hayes &Harlington

Elderly Persons’ Freedom Pass Holders maytravel FREE on these routes from 9am Mondayto Friday and at any time Weekends and PublicHolidays.Disabled Persons’ Freedom Pass holders maytravel FREE on these routes at any time.

National Rail routes on whichany Freedom Pass holder may travel FREEfrom 9.30am Monday to Friday and at any timeWeekends and Public Holidays.

National Rail routes where freetravel is NOT permitted. An extension or otherticket must be purchased in advance of travelto stations on these routes.

National RailLondon UndergroundDocklands Light RailwayCroydon Tramlink

This is a simplified diagram and some lines andstations have been omitted for the sake of clarity.A “London Connections” map is available whichshows the complete network.

109108 tfl.gov.uk

Coaches

Journeys within London by coach and/or other modes of transport can also be planned on-line using Journey Planner on the TfL website: tfl.gov.uk. Journey Planner allows you to plan journeys that do not involve the use of stairs, lifts or escalators.

If you do not have access to the internet, up-to-dateinformation about coach routes, timetables and fares isavailable by calling Travel Line on 0870 608 2608.

Transport for London does not operate coach services,but it does operate Victoria Coach Station (VCS), whichis the main point of departure and arrival for coachservices in and out of London.

VCS comprises two buildings, one for departures andone for arrivals. VCS is a predominantly step-freeenvironment. A fold-out plan of Victoria Coach station is provided on page 111.

Most coach services are not fully accessible. There are other coach set down/pick up points than VCS throughout London, including:

• Heathrow Airport

• Golders Green

• Stratford

• Coach stops in central London.

Co

ache

s

110

Mobility assistance

If you have a mobility impairment, you can pre-bookMobility Assistance at Victoria Coach Station byeither phoning the Help Point on 020 7824 0000or by completing the Mobility Assistance on-linerequest form on the TfL website tfl.gov.uk. Please ensure that this form is submitted at least24 hours prior to your departure time. The Mobility Assistance service is free of charge,but please note that a small charge may be payableif you also require the service of a porter.Customers can arrange to be set down or picked upby a taxi, licensed minicab or private car at the Help Point.

If you are arriving by coach and intending to continueyour journey by other means, you should notify yourcoach driver, who will then request that MobilityAssistance is provided for you on arrival at VCS.

If you are departing from one of the Green Linecoach stops in Bulleid Way on a specific coachservice, VCS staff will assist you in reaching thedeparture stop. As with coaches arriving at VCS, ifyou are arriving at one of the Green Line stops andneed help in continuing to your next point ofdeparture, help can be requested by calling the Help Point once you have arrived.

tfl.gov.uk

Coaches

ELIZABETH STREET

SEMLEY PLACE

BU

CK

ING

HA

M

PA

LAC

E

RO

AD

ECC

LEST

ON

PL

AC

E

BU

LLEI

D

WA

Y

EBU

RYST

REE

T CO

LON

NA

DE

WA

LK

2019

18

12

13

14

15

16

17

1110 9 8 7 6 5 4 3 2

1

21

W

V

TravelAgency

TicketHall

0600-2330

ContinentalCheck-in

NationalExpress

Assistance

Information2230-0730

Timetablescreens

HelpPoint

Timetablescreens

Victoria Coach Station:Arrivals Green

Linecoach

terminal

To Victoria Station300 Metres

Underground

Buses

National Rail

Timetablescreens

Minicabbooking desk

Timetablescreens

CoachInformation

London TravelInformation

Victoria Coach Station:Departures

Coach departure gates

Buses towardsSloane Square and Pimlico

Buses towards Victoriaand Westminster

Coach information

Toilets

Disabled toilets

Baby changing facilities

Bureau de change

Cash machine

Hotel bookings

Left luggage

Refreshments

Taxi rank

Telephones

1

KEY

V

W

Plan of Victoria Coach Station

113tfl.gov.uk

Trams

Croydon Tramlink comprises three routes:

1: Elmers End to Croydon

2: Beckenham Junction to Croydon

3: New Addington to Wimbledon

A fold-out Tramlink map is provided on page 117, clearly illustrating the three routes in operation. All trams on these routes are fully accessible.

112

Tram

s

115114 tfl.gov.uk

Journeys by tram and/or other modes of transport canalso be planned on-line using Journey Planner on the TfLwebsite: tfl.gov.uk. Journey Planner allows you to planjourneys that do not involve the use of stairs, lifts orescalators.

Up-to-date timetable information for all three Tramlinkroutes is provided on the Transport for London website.

If you do not have access to the internet, up-to-date information about Tramlink routes,timetables and fares is also available by calling the 24 hour travel information helpline 020 7222 1234and via textphone 020 7918 3015.

Tramlink

tfl.gov.uk

Using trams

It is easy for all customers to use trams. All access totrams is step-free. There is no need to use ramps or anyother special features to board. You simply turn up andgo. Additionally, all tram travel is free for wheelchairusers, irrespective of whether or not they hold aFreedom Pass.

At Wimbledon Station there are passenger lifts toprovide connections to other rail services as well as toand from street level. To assist blind passengers andpeople with visual impairments, each stop has a tactilestrip along its entire length, a safe distance from theplatform edge.

Tramlink

116

The design of the trams themselves makes specialprovision for passengers with disabilities. Peopleusing wheelchairs can easily wheel on and off thetrams and there are two dedicated spaces for themto travel in each tram. Next to the wheelchair spaceis a specially sited intercom, which allows you tospeak to the driver in an emergency, and an easyreach stop request button. All doors have an openingbutton on them at an accessible height.

There are priority seats for elderly and disabledpeople, or those travelling with small children, ineach section of the tram and plenty of easy to reachstop request buttons. The name of the next stop willbe announced as the tram leaves the previous stop.

tfl.gov.uk

Tramlink

3.7.06

WestCroydon

WellesleyRoad

ChurchStreet

GeorgeStreet

ReevesCorner

EastCroydon

LebanonRoad

Sandilands

Addiscombe

Blackhorse Lane

WoodsideArena

Harrington Road

Elmers End

Lloyd Park

Coombe Lane Gravel Hill

Addington VillageFieldway

King Henry’sDrive New Addington

Wandle Park

Waddon Marsh

IKEA Ampere Way

Therapia Lane

Beddington Lane

Mitcham Junction

Mitcham

Belgrave Walk

Phipps Bridge

Morden Road

Merton Park

Dundonald Road

Wimbledon

Birkbeck

AvenueRoad

BeckenhamJunction

BeckenhamRoad

Centrale

Bus T31 toHomestead Wayand Vulcan Way

Bus T31 to Forestdaleand Court Wood Lane

Bus T33 to Forestdaleand Selsdon Vale

Buses T31 and T32 toFieldway and Goldcrest Way

Bus T32 toArnhem Drive andKing Henry’s Drive

Bus T33 to Croham Road,Selsdon, Selsdon Valeand Forestdale

Tramlink route 1Tramlink route 2Tramlink route 3Interchange with connecting busesT31, T32 and T33Interchange with UndergroundInterchange with National Rail

Tramlink map

119tfl.gov.uk

Riverboats

Riverboat services call at over 20 piers on the River Thames in London. There are two commuterservices, and a wide range of leisure services.

A fold-out map showing operational piers on theThames in London is provided on page 129, clearlyillustrating all interchanges with bus, rail, Tube and Docklands Light Railway services.

Many operators offer 50% off the normal advertisedadult fare on production of a valid Freedom Pass at thetime of travel. Many operators offer a third off normaladvertised adult and child fares on production of a validTravelcard or Oyster card loaded with a valid Travelcardwhen purchasing a ticket. Some restrictions apply.Oyster cards with pre-pay are not accepted.

Riv

erbo

ats

118

121tfl.gov.uk

Using riverboats

All piers are wheelchair accessible. Most river cruiseslast between 45 minutes and 1 hour 30 minutes.

Most riverboats are accessible, and most newer rivercraft have dedicated wheelchair spaces. You shouldcheck with individual service operators about the level of accessibility on their boats. Contact information forservice operators is contained in each seasonal guide toriverboat services (see page 120).

Staff are always on hand to offer help in boarding anddisembarking from river craft. However, it is advisable forany people with mobility impairments who are travellingas a group to provide advance notice to the operatorconcerned, to ensure a smooth journey. For furtherinformation, please call 020 7941 2400.

River Services

120

Journeys by riverboat and/or other modes of transportcan also be planned on-line using Journey Planner onthe TfL website: tfl.gov.uk. Journey Planner allows youto plan journeys that do not involve the use of stairs,lifts or escalators.

Up-to-date timetable and fares information for allservices is contained in the guide to river boat services,which is published each April and October. The currentguide can also be downloaded from the Transport forLondon website (tfl.gov.uk) as a Portable DocumentFormat (PDF) file.

If you do not have access to the internet, copies of the current guide can be requested by calling the 24 hour travel information helpline 020 7222 1234and via textphone 020 7918 3015.

The Woolwich ferry is a free service operating between Woolwich and North Woolwich. This service isaccessible to wheelchair users and powered buggy users.

River Services

tfl.gov.uk

Destinations served:Blackfriars, Chelsea Harbour,Embankment, Putney

Cadogan Pier

Access to Pierfrom street

Destinations served:Bankside, Cadogan, Canary Wharf,Chelsea Harbour, Embankment,Greenland, Greenwich,London Bridge,Masthouse Terrace, Putney,St Katharine’s, Savoy,Woolwich Arsenal

Blackfriars Millennium Pier


( in mainline station)

Destinations served:Greenwich, St Katharine’s,Westminster(Boats call for pre-booked groups only)

Barrier Gardens Pier


Destinations served:Blackfriars, Canary Wharf,Embankment, Festival, Greenland,Greenwich, London Bridge,Masthouse Terrace, Millbank,Savoy, St Katharine’s, Tower,Waterloo, Westminster,Woolwich Arsenal

Bankside Pier


123

Bankside Pier – Cadogan Pier

122

Guide to piers

In this section, we provide the following information foreach operational pier on the River Thames in London:

• type of access from the street

• destinations served

• interchanges with other transport modes

• pier facilities.

The key on the inside of the front cover explains thesymbols that appear in the information for each pier.

The photograph below shows the new ramp rider atGreenwich Pier. See the information for Greenwich Pieron page 125 for full details.

River Services

tfl.gov.uk

Destinations served:Hampton Court, Richmond

Kingston Town End Pier

No access to Pier withoutusing stairs

Destinations served:Hampton Court, Richmond

Kingston Pier

Access to Pier from street

Destinations served:Hampton Court,Richmond, Westminster

Kew Pier


Destination served:Canary Wharf

Hilton Docklands Pier


(from Hotel) (Hotel)

Destinations served:Kew, Kingston,Richmond, Westminster

Hampton Court Pier(open April to September)

No access to Pier withoutusing stairs(Step-free access is availableusing an alternativeLanding Stage - please contactthe boat operator for details020 7930 2062)

(in the Palace)

Destinations served:Bankside, Barrier Gardens,Embankment, St Katharine’s,Savoy, Tower, Waterloo,Westminster, Woolwich Arsenal

Greenwich Pier


New Ramp Rider - this allowspassengers in wheelchairs easyaccess to the pier, at high andlow tides

125

Greenwich Pier – Kingston Town End Pier

Destinations served:Bankside, Blackfriars,Canary Wharf, Greenwich,London Bridge,Masthouse Terrace,St Katharine’s, Savoy,Woolwich Arsenal

Greenland Pier

Access toPier from street

Destinations served:Bankside, Embankment,London Bridge, St Katharine’s,Westminster

Festival Pier


(Royal Festival Hall)

Destinations served:Bankside, Blackfriars, Cadogan,Chelsea Harbour, Greenwich,London Bridge, Putney,St Katharine’s, Tower,Waterloo, Westminster

Embankment Pier


Destinations served:Blackfriars, Cadogan,Embankment, Putney

Chelsea Harbour Pier


(Hotel Conrad)

Destinations served:Bankside, Blackfriars, Greenland,Greenwich, Hilton Docklands,London Bridge,Masthouse Terrace, St Katharine’s,Savoy, Woolwich Arsenal

Canary Wharf Pier


(10 minutes) (7 minutes)

124

Canary Wharf Pier – Greenland Pier

Destinations served:Bankside, Barrier Gardens,Embankment, Festival, Greenwich,Hampton Court, Kew,London Bridge, Richmond,St Katharine’s, Tower, Waterloo

Westminster Millennium Pier


Destinations served:Bankside, Greenwich,Millbank, Tower

Waterloo Millennium Pier


(London Eye ticket hall)

Destinations served:Bankside, Embankment,Greenwich, Waterloo,Westminster

Tower Millennium Pier


(Lower Thames Street)

Destinations served:Bankside, Blackfriars,Canary Wharf, Greenland,Greenwich, London Bridge,Masthouse Terrace, St Katharine’s,Woolwich Arsenal

Savoy Pier


127

Savoy Pier – Westminster Millennium Pier

Destinations served:Bankside, Barrier Gardens,Blackfriars, Canary Wharf,Embankment, Festival,Greenland, Greenwich,London Bridge,Masthouse Terrace, Savoy,Westminster, Woolwich Arsenal

St Katharine’s Pier

(from Hotel)


from Thames Path

Destinations served:Hampton Court, Kew,Kingston, Westminster

Richmond Landing Stage(open April to September)


(Town Hall)

Destinations served:Blackfriars, Cadogan,Chelsea Harbour, Embankment

Putney Pier


Destinations served:Bankside, Waterloo

Millbank Pier


(Pimlico 5-10 minutes)

Destinations served:Bankside, Blackfriars,Canary Wharf, Greenland,Greenwich, London Bridge,St Katharine’s, Savoy,Woolwich Arsenal

Masthouse Terrace Pier


Destinations served:Bankside, Blackfriars,Canary Wharf, Greenland,Greenwich, Masthouse Terrace,St Katharine’s, Savoy,Westminster, Woolwich Arsenal

London Bridge City Pier


(in Station) (in Station)

126

London Bridge City Pier – St. Katharine’s Pier

R I V E R T H A M E S

Bankside Pier

Blackfriars Millennium

Pier

L ondon Bridge

City Pier

T owe r Millennium

Pier

Sa vo y Pier

Embankment Pier F estival Pier

W estminster Millennium Pier

St. K atharine’ s Pier

Hilton Dock lands

Nelson Dock Pier

Gr eenwich Pier

Masthouse T errace Pier

Gr eenland Pier

Canary Wharf Pier

Millbank Millennium Pier

Cadogan Pier Chelsea

Harbour Pier

W aterloo Millennium Pier

Barrier Gar dens Pier

WoolwichFree Ferry

Summer time services to Kew, Richmond and Hampton Court.

K ey to symbols for inter change

Underground

Buses


Eurostar

Rai l

Kew Pier

RichmondLanding Stage

HamptonCourt Pier

ChelseaHarbour Pier

WoolwichArsenal

River map

128

131tfl.gov.uk


Docklands Light Railway (DLR) links the City from Bank or Tower Gateway stations with a variety ofdestinations in east London: Beckton, Canary Wharf,Stratford, Lewisham and King George V in North Woolwich.

A map of Docklands Light Railway is included in thefold-out Tube map on page 83.

Docklands Light Railway was the first fully accessiblerailway in the UK, making access much easier forwheelchair users, older and ambulant disabled people,and people with young children in prams or with heavy bags.

130

DLR

tfl.gov.uk 133


Using the DLR

All DLR stations have lift or ramp access to theplatforms, with level access onto the trains. All lifts have alarms enabled, which allow you to talkdirectly with a member of DLR staff should youexperience any problems.

Platforms are as level with trains as possible for easyaccess. The gap between the platform edge and thetrain is approximately 7.5cm wide and the stepup/down from the platform to the train approximately5cm high. These levels allow easy access for mostpassengers but you should nevertheless take carewhen boarding and alighting, particularly with awheelchair, crutches, a walking stick or pushchair.Most wheelchair users find boarding/alightingsmoothest with the largest wheel first – this maymean reversing as appropriate.

132 tfl.gov.uk


Journeys by DLR and/or other modes of transport can be planned on-line using Journey Planner onthe TfL website: tfl.gov.uk. Journey Planner allows you to plan journeys that donot involve the use of stairs, lifts or escalators.

The Interactive Journey Map, also on the TfLwebsite, provides detailed information about accessto DLR stations and platforms, interchange withother modes of transport, and facilities at stations.

If you do not have access to the internet, up-to-date information about DLR lines, timetablesand fares is available by calling the 24 hour travelinformation helpline 020 7222 1234 and viatextphone 020 7918 3015.

Access toticket machines

Access to platforms

Jubilee line station is 200m awayat street level

Canary Wharf

Jubilee A

Access to platforms

Bow Church

Bow Road Station (District andHammersmith & City lines) is200m away at street level

Access to platforms

Blackwall

Access to platforms

Beckton Park

Access to platforms

Beckton

Access from Central lineTicket Hall

Access from Northern lineTicket Hall(King William Street)

Interchange with other lines

Central, Circle, Districtand Northern

Waterloo & City

Central

Bank

Circle

District

Northern

Waterloo & City B

Access to platforms

All Saints

All Saints – Canary Wharf

135134 tfl.gov.uk

Guide to stations

In this section, we provide the following informationfor each DLR station:

• type of access to ticket machines and to all platforms

• interchanges between platforms and lines

• interchanges with other transport modes

• station facilities.

The key on the inside of the front cover explains the symbols that appear in the information for each station.



Access to platforms

Interchangewith National Rail

Limehouse


Access to platforms


platforms 1 and 4

platforms 2 and 3

Lewisham

(National Rail station)


Access to platforms

King George V


Access to platforms

Island Gardens

Access to platforms

Canary Wharf Jubilee line stationis 150m away at street level

Heron Quays

(Canary Wharf)


Access to platforms


Northbound DLR towestbound National Rail

other connections

Greenwich

Greenwich – Limehouse

137

Access to platforms

Gallions Reach

Access to platforms

Elverson Road

Access to platforms

East India

Access to platforms

Devons Road

Access to platforms

Deptford Bridge

Access to platforms

Cyprus

Access to platforms

Cutty Sark forMaritime Greenwich

Access fromVictoria Dock Road

Access fromExCeL Park & Ride


Custom House for ExCeL

Access to platforms

Crossharbour


Access to platforms

Interchange withJubilee line


Canning Town

Jubilee A

Canning Town – Gallions Reach

136

139


Access to platforms

West Silvertown

Accessto platforms

West India Quay

Access to platforms

Westferry

Access to ticket machinesand platforms

Interchange withUnderground (250m) andNational Rail (150m) atstreet level

Tower Gateway

(Tower Hill)

(Fenchurch Street)


Accessto platforms

Interchange with westboundCentral line and westbound‘one’ suburban services

All otherconnections

Stratford

Jubilee

Central

AB

Stratford – West Silvertown

Access to platforms

South Quay

Access to platforms

Interchangewith Underground(separate station via street)

Shadwell

East London

Access to platforms

Royal Victoria

Access to platforms

Royal Albert

Accessto platforms

Pudding Mill Lane

Access to platforms

Prince Regent

Access to platforms

Poplar


Access to platforms

Pontoon Dock

Access to platforms

Mudchute


Access to platforms

London City Airport

London City Airport – South Quay

138

141

Trains

Transport for London does not operate rail services inLondon, but journeys by trains and other modes oftransport can be planned on-line using Journey Planneron the TfL website: tfl.gov.uk. See pages 95 to 97 formore information about Journey Planner.

From November 2007, London’s rail passengers will beable to board ‘London Overground’ services. ‘LondonOverground’ train services will operate on the NorthLondon Railway under TfL’s management, when itassumes responsibility for the line from the Departmentfor Transport. Operating under a new TfL London RailConcession, ‘London Overground’ services will also runon the East London Railway when it opens in 2010.

140

Trai

ns

143

Trains

Using trains

Like the Tube, access to platforms at rail stationswill normally involve using stairs. Additionally, therewill generally be a step of a few inches between theplatform and the train.

Arrangements can be made for passengers withmobility impairments, including people who usewheelchairs. Train operating companies can usuallyarrange for staff to meet you at your departurestation, accompany you to the train and see yousafely on board. Similar arrangements can be madeat your destination station and other stations if youneed to change trains. Ramps can be provided forpeople using wheelchairs, to get on and off trainseasily.

142

Trains

The National Rail website provides detailed information about rail services in London, covering routes, timetables, fares and access to stations and trains. A map showing rail stations in London andthe South East that have step-free access isprovided on this website:

nationalrail.co.uk/passenger_services/disabled_passengers/

A full list of train operating companies, includingnetwork maps, is available on the National Railwebsite: nationalrail.co.uk/tocs_maps.

If you do not have access to the internet, please call National Rail Enquiries on 08457 48 49 50 for all information on rail routes, stations, timetables, fares and accessibility.

144

Information for disabled drivers

The Blue Badge parking schemeThe Blue badge scheme provides a range of parkingbenefits for eligible disabled people. The schemeoperates throughout the UK. In London, the following boroughs operate schemes that vary fromthe national scheme: City of Westminster, Royal Borough of Kensington andChelsea, Corporation of London and the LondonBorough of Camden (south of the Euston Road).

These concessions only apply to on-street parking andinclude free use of parking meters and pay-and-displaybays. Badge-holders may also be exempt from limitson parking times imposed on others and can park forup to three hours on yellow lines (except where thereis a ban on loading or unloading or other restrictions).

Your local authority is responsible for issuing Blue Badge parking permits. Please contact themdirectly for more information.

If you have access to the internet, you can visitdirect.gov.uk/DisabledPeople/MotoringAndTransportfor further information on the Blue Badge scheme. On this website you can complete an online form,which will take you to your local authority website,where you can find out more and/or apply online

Congestion ChargeBlue Badge holders qualify for a 100 per centexemption from the Congestion Charge but youmust register with Transport for London before travelling. For full information about how toregister, please call 0845 900 1234. Minicom usersshould call 020 7649 9123.

If you have access to the internet, you candownload an application form atcclondon.com/downloads/DisabledPeople.pdf.

Disabled drivers in receipt of vehicle excise dutyexemption are automatically exempt from theCongestion Charge and do not have to register.

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146

Guides for people with learning difficulties

The ‘Out and about in London’ series helps peoplewith learning difficulties travel independently:

‘Out and about in London: My guide’ will help youtravel independently, and covers different ways oftravelling, including bus, cab, Tube, train, DocklandsLight Railway and tram. It helps you keep yourself andyour belongings safe, and shows you what to do ifthings go wrong. The guide has space for writing downor drawing details about your journey, and comes in aneasy-to-use ringbinder.

‘Out and about in London: My guide for listening’is the CD version of ‘My guide’ and includes sound effects.

‘Out and about in London: Supporting independent travel’ is for peoplesupporting someone with learning difficulties. It ismainly for non-professionals, like parents and carers,but will also help professionals. It gives you traveltraining tips to help the learner get the most out of‘My guide’.

Where can I get the guides?

The guides can be ordered from London Travel Information on 020 7222 1234 or via the TfL website tfl.gov.uk.

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