your future. your support. your say. document sets out the findings from the ‘your future. your...

YOUR FUTURE.

YOUR SUPPORT.

YOUR SAY. Initial Results from the consultation

(July 2014)

http://bromley.mylifeportal.co.uk/mps

Contents

Section Page

What is this document? 3

How was the consultation undertaken? 5

How many people responded? 10

Where do they live? 17

What are their health and care needs? 19

How do they find information, & seek advice and guidance? 24

What activities do they do? 35

What support do they get from family and friends? 41

What transport methods do they use? 47

What aids and equipment do they use? 51

What stops them using services? 55

Do they plan for the future? 58

• help people with caring responsibilities to feel better

supported and have their own needs met so they can

continue to care for their loved ones and friends

The Council is working to encourage the development

of a low level care and support system for adults in

Bromley which will make sure that people have:

What is this document? This document sets out the findings from the ‘Your

future. Your support. Your say.’ consultation which

was run by the London Borough of Bromley between

May and July 2014.

The consultation was formed of two elements:

1. an online consultation

2. face-to-face engagement sessions and focus

groups

What was the purpose of the

consultation? Bromley Council is committed to supporting the

development of a local care and support system for

adults across the borough which enables people to

remain as independent as possible.

This means that alongside our key partner

organisations, including local health services,

charities and voluntary sector providers, private

providers, and families themselves, we want to:

• help people to better self manage their own health

and social care needs

• help people to identify their own health and social

care needs at an early stage and involve them in

shaping a personalised care plan to meet those

needs

HOW WAS THE CONSULTATION

UNDERTAKEN? Who did the survey go to?

Where were the face-to-face engagement sessions and

focus groups held?

Publicity

designs:

General poster and leaflet Blank poster for event Poster for event at the Mott Shop

Therefore, the consultation was promoted via a

number of universal and targeted communications

channels, including:

• public websites

• e-mail distribution lists

• posters and leaflets in public places

• focus groups with specific groups within the

community

Details of the specific groups and methods are

outlined in pages 5 and 6.

How was the consultation undertaken? The consultation was designed to seek feedback from

members of the public about their low level care and

support needs now and in the future.

In particular, the Council was keen to consult with

people:

• who are not currently in the ‘care system’

• who have ‘low level’ care needs

• who pay for their own care

• who the Council has not previously engaged with

• The survey ran for 3 weeks from Tuesday 27 May 2014 to

Sunday 15 June 2014

• It was circulated and promoted through:

our websites – Council website, Council intranet, Bromley

MyLife website

our resident e-mail database

our partners – Age UK Greenwich and Bromley, Alzheimer’s

Society (Bromley), Bromley Clinical Commissioning Group,

Bromley Ethnic Communities Programme, Bromley Healthcare,

Bromley Mencap, Bromley Mind, Carers Bromley, Citizens

Advice Bureau, Community Links Bromley, Community

Options, Deaf Access, Healthwatch Bromley, King's College

Hospital NHS Foundation Trust, and Oxleas NHS Foundation

Trust

a number of universal facilities - such as Council receptions,

Community House, churches, intu Bromley, libraries, and a

press release

• It was an online survey; however, we also allowed people to

complete a hardcopy of the survey or to telephone us to

complete the survey online for them

The survey

• We undertook a number of engagement sessions between 30 May and

8 July 2014

• These were undertaken with the following groups of current service users

and other groups of residents:

Age Concern Ravensbourne’s Bertha James Centre

Alzheimers Society’s Dementia Café

Biggin Hill Community Care Association

Bromley Asian Cultural Association (BACA)

Bromley Ethnic Communities Programme Community Champions

Bromley Mencap’s Job Club

Carers Forum

Community Options Involvement Network (COIN)

Cotmandene Community Resource Centre (St Pauls Cray)

Kent Association for the Blind (KAB) Coffee Morning

‘Living Well’ at Holy Trinity Church (Beckenham)

Mottingham Community and Learning Shop

• We also developed and shared a template for group based discussions

to be conducted by other groups or organisations. Astley Day Centre

undertook this activity and sent us their comments.

Face-to-face engagement

sessions and focus groups

Location of the

face-to-face engagement


• Through our face-to-face engagement sessions and focus groups, we

talked to people covering the following client groups:

Carers of people with care and health needs

Carers of people with dementia

Older people

People from ethnic and minority communities

People who are active within their local community

People who are homeless

People who have housing difficulties

People who have low income

People with a learning disability

People with a physical disability

People with alcohol and drug addiction

People with dementia

People with mental health needs

People with visual impairments and who are sight impaired



HOW MANY PEOPLE

RESPONDED? How many people responded to the survey?

How many people were spoken to via the face-to-face

engagement sessions and focus groups?

Who responded?

The survey:

• 672 people completed the

online survey

• 1 GP completed their specific

survey

• 6 professionals within the

Integrated Care Teams

completed their specific survey


sessions and focus groups:

• 260 people were consulted

with

• Through 13 face-to-face

engagement sessions and

focus groups

What is your gender?

What this means:

• 6 in every 10 people who

responded are female which is

in line with both previous local

consultations and national

consultations

Option Number %

Female 387 61%

Male 252 39%

No response 33 -

Q35

Male Female

What is your age?

What this means:

• 49% of people who responded

to this question were aged

between 50 and 69 years old

• 1 in 4 were aged under 50 years

old and 1 in 10 were aged over

80 years old

• This suggests that the survey

was successful at reaching the

target audience of people who

are not currently in the ‘care

system’

Option Number %

18-19 8 1%

20-24 24 4%

25-29 22 3%

30-34 25 4%

35-39 19 3%

40-44 33 5%

45-49 45 7%

50-54 74 11%

55-59 69 11%

60-64 89 14%

65-69 86 13%

70-74 49 8%

75-79 33 5%

80-84 32 5%

85 and over 38 6%

No response 26 -

Q36

0 20 40 60 80 100

18-19

20-24

25-29

30-34

35-39

40-44

45-49

50-54

55-59

60-64

65-69

70-74

75-79

80-84

85 and over

What is your ethnicity?

What this means:

• Almost 9 in 10 of the people

who responded stated that they

were ‘white British’

• This is higher than the Bromley

resident population of 77%

(Census, 2011)

Option Number %

White British 550 87%

White Irish 9 1%

White Gypsy or Irish

Traveller 1 0%

Any other White

background 30 5%

White and Black

Caribbean 0 0%

White and Black African 3 0%

White and Asian 1 0%

Any other mixed

background 1 0%

Indian 13 2%

Pakistani 1 0%

Q37

Option Number %

Bangladeshi 1 0%

Chinese 3 0%

Any other Asian

background 3 0%

African 6 1%

Caribbean 5 1%

Any other Black

background 0 0%

Arab 0 0%

Any other ethnic group 2 0%

No response 43 -

White British

White Irish

White Gypsy or Irish Traveller

Any other White background

White and Black Caribbean

White and Black African

White and Asian

Any other mixed background

Indian

Pakistani

Bangladeshi

Chinese

Any other Asian background

African

Caribbean

Any other Black background

Arab

Any other ethnic group

How did you hear about the

survey?

What this means:

• The vast majority (45%) of

people heard about this survey

via an e-mail from the Council

• This was followed by information

on websites (Council website

and Intranet) and ‘targeted’

e-mails

• A handful of people heard about

the

• This was in line with the

targeted audience of the survey

Option Number %

Carers Bromley 80 13%

Council website 78 13%

Council Intranet 61 10%

Bromley Mencap 52 8%

Community Links Bromley 17 3%

Bromley Healthcare website 15 2%

Bromley MyLife 8 1%

Bromley Clinical Commissioning Group website 5 1%

Oxleas NHS Trust website 4 1%

Age UK Bromley and Greenwich 2 0%

Alzheimer’s Society 2 0%

Bromley and Lewisham Mind/Mindcare 1 0%

Other – set out on the next page 326 53%

No response 56 -

Q38

0 50 100 150 200 250 300 350

Carers Bromley

Council website

Council Intranet

Bromley Mencap

Community Links Bromley

Bromley Healthcare website

Bromley MyLife

Bromley Clinical Commissioning Group website

Oxleas NHS Trust website

Age UK Bromley and Greenwich

Alzheimer’s Society

Bromley and Lewisham Mind/Mindcare

Other

The following were listed as

‘other’:

Source Number

Council e-mail 276

Sent from relative, friend or professional 23

Church 5

Community Options 2

Library 2

Mottingham Community and Learning Shop 2

Social group or club 2

Burgess Autistic Trust 1

GP 1

Rethink 1

School 1

Staff e-mail 1

Streetlife 1

Can't remember 1

Blank 4

Q38

WHERE DO THEY LIVE? Which parts of the community did we hear from?

Who responded?

Number of responses by

location in the borough 42

86 198

42

8

44

31

13

116

25

8

25

34 Other

or unknown

Q2

WHAT ARE THEIR HEALTH

AND CARE NEEDS? How healthy are people?

What needs do they have?

Who responded?

Which of the following best

describes your situation?

Option Number %

Individual

Currently healthy and independent, but with concerns for the future 299 48%

Living with a long term condition or illness, needing no extra help or support 61 10%

Living with a long term condition or illness, needing some help or support 56 9%

Living with a long term condition or illness and needing long-term help and support 47 8%

Carers

Caring for someone with a long term condition or illness 105 17%

Caring for someone with a long term condition or illness and having own health and

care needs 55 9%

No response 49 -

What this means:

• The majority of people who

responded (48%) stated that

they are currently healthy and

independent, but with concerns

for the future

• This is an audience that we

rarely consult and engage with

• The next largest group (17%)

are people who are caring for

someone with a long term

condition or illness

0 50 100 150 200 250 300

Currently healthy and independent, but with concerns for thefuture

Living with a long term condition or illness, needing no extra helpor support

Living with a long term condition or illness, needing some help orsupport

Living with a long term condition or illness and needing long-term help and support

Caring for someone with a long term condition or illness

Caring for someone with a long term condition or illness andhaving own health and care needs

Q1

Which of the following

describes your health?

What this means:

• More than half of the people

who responded (55%) stated

that their health was good or

very good, and a further 30%

stated it was fair

• 15% stated that their health was

bad or very bad

• This is not surprising as the

majority of people who

responded (44%) to the survey

stated that they are currently

healthy and independent, but

with concerns for the future

Option Number %

Very good 122 19%

Good 235 36%

Fair 193 30%

Bad 76 12%

Very bad 19 3%

Don’t know 4 1%

No response 23 -

0 50 100 150 200 250

Very good

Good

Fair

Bad

Very bad

Don’t know

Q10

Do you have any of the

following?

What this means:

• Of the 491 people who

responded to this question, the

largest categories of need were

mobility problems and physical

disability

• 181 people did not answer this

question

• Therefore, when compared with

the previous question, this

suggests that people who rated

their health as ‘very good’ or

‘good’ have an underlying health

or care need

Option Number %

Mobility Problems 146 30%

Physical disability 127 26%

Other medical condition 105 21%

Hearing or Visual loss 103 21%

Heart Problems 66 13%

Breathing Problems 63 13%

Learning disability 61 12%

Diabetes 54 11%

Mental ill-health 52 11%

Frail 42 9%

Neurological condition 40 8%

Option Number %

Cancer 34 7%

Dementia 21 4%

Stroke 12 2%

Terminal illness 11 2%

Acquired brain injury 5 1%

Problem with alcohol usage 5 1%

HIV/AIDS 1 0%

Problem with drug usage 0 0%

Other 161 33%

No response 181 -

0 20 40 60 80 100 120 140 160 180

Mobility Problems

Physical disability

Other medical condition

Hearing or Visual loss

Heart Problems

Breathing Problems

Learning disability

Diabetes

Mental ill-health

Frail

Neurological condition

Cancer

Dementia

Stroke

Terminal illness

Acquired brain injury

Problem with alcohol usage

HIV/AIDS

Problem with drug usage

Other

Q11

Which of the following

describes your level of

fitness?

What this means:

• The majority of people (44%)

who responded to the survey

stated that their level of fitness

was ‘very good’ or ‘good’

• 1 in 5 people stated their health

was ‘bad’ or ‘very bad’

• Again, this is not surprising as

the majority of people who

responded (44%) to the survey

stated that they are currently

healthy and independent

Option Number %

Very good 62 10%

Good 219 34%

Fair 243 38%

Bad 90 14%

Very bad 30 5%

Don’t know 2 1%

No response 26 -

Very good

Good

Fair

Bad

Very bad

Don’t know

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Q12

HOW DO THEY FIND

INFORMATION, & SEEK

ADVICE AND GUIDANCE? How do people find information and seek advice and guidance?

Have they found what they need?

What format do they want the information in?

What did they tell us?

Have you found the right

information and advice for

your circumstances?

What this means:

• Almost half the people who

responded had found the right

information and advice that they

needed

• 1 in 4 people had not found all

the information that they

needed, and 7% had not found

the right information and advice

• Around 1 in 5 people stated that

they did not know if they found

the right information or that they

had not needed information

(Other)

Source Number %

Yes 282 46%

No 41 7%

Partially 152 25%

Don’t know 76 12%

Other 65 11%

No response -

Yes No Partially Don’t know Other

Q7

Where would you go or

have you gone to find out

about help and support

available in Bromley?

What this means:

• The most common sources of

finding help are GP (66%) and

Bromley Council (55%)

• This is in line with both previous

local consultations and national

consultations

• This is followed by local and

national organisations, which

are focused on a particular

condition or situation

Source Number %

GP Practice 444 68%

Bromley Council 379 58%


National Organisation for a particular condition/situation 168 26%


Citizen Advice Bureau 120 18%

Other Internet Site 119 18%


Other local voluntary organisation 54 8%


Bromley MyLife 40 6%

Housing Association 28 4%

AskSara 3 0%


No response 22 -

0 50 100 150 200 250 300 350 400 450

GP Practice

Bromley Council

National Organisation for a particular condition/situation


Carers Bromley

Citizen Advice Bureau

Other Internet Site

Bromley Mencap

Other local voluntary organisation


Bromley MyLife

Housing Association

AskSara

Other

Q3


‘other’:

Source Number

Family and friends 14

Oxleas NHS Foundation Trust 10

Hospital 9

Bromley Healthcare 5

School and college 4

Alzheimers Society 3

Library 3

Bromley Y 2


Care at home provider 2

Care home 2

Church 2

Pharmacy 2

999 1

Bexley Council 1

Bromley Children Project 1

Bromley Parent Voice 1

BUPA 1

Source Number

Care Quality Commission 1

CASPA 1

Community Links Bromley 1

Debt charity 1

Experts by Experience 1

Harris Hospicare 1

Homeseekers 1

I-Care Day Centre 1

Kent Association for the Blind 1

Lifecare Centre (Dartford) 1

National user support group 1

Private care provider 1

Royal British Legion 1

Shaw Trust 1

Signal (Lewisham) 1

Specsavers 1

Vibrance 1

None 7

Q3

From which of these did

you get the information you

needed?

What this means:

• When compared to the previous

question, the number of people

who have actually accessed

information from their GP

practice has reduced from

(44%) is a lot lower than the 1 in

7 people who state that they

would access information from

their GP practice

• This is the same for all sources

of information

• This suggests that most people

have responded before they

have actually sought information

– which is in line with the

targeted audience of the survey

Source Number %

GP Practice 258 44%












AskSara 1 0%


No response 91 -

0 50 100 150 200 250 300

GP Practice

Bromley Council


Carers Bromley

Bromley Mencap

Other Internet Site





Bromley MyLife

Housing Association

AskSara

Other

Q4


‘other’:

Source Number

Hospital 10

Oxleas NHS Foundation Trust 7


Bromley Healthcare 4

Library 4


Cannot remember 2

Pharmacy 2

Alzheimers Society 1

Bexley Council 1

Bromley Parent Voice 1

Bromley Y 1


Care home 1

Care Quality Commission 1

CASPA 1

Church 1

Community Options 1

Source Number

Debt charity 1

Experts by Experience 1

Harris Hospicare 1

HMRC 1

Homeseekers 1


Lifecare Centre (Dartford) 1

Local paper 1

Local user support group 1

Phoenix Centre 1

Police 1

Private care provider 1

Private counsellor or therapist 1


Shaw Trust 1

Vibrance 1

Not looked at/not relevant 38

None 21

Q4

Where do you think would be

the best places for someone to

get information about help and

support in Bromley?

What this means:

• This is in line with the previous

questions which suggests that

GP practices and the Council

are the top two sources of

information for members of the

public

Source Number %


GP Practice 419 65%











AskSara 5 1%

Other 69 11%

No response 28 -

Q5

0 50 100 150 200 250 300 350 400 450

Bromley Council

GP Practice


Carers Bromley



Bromley Mencap

Other Internet Site



Bromley MyLife

Housing Association

AskSara

Other


‘other’:

Source Number

Library 15

Single point of information and

advice 9

Church 3

Betting shops 2

Hospitals 2

Leaflet drop 2

Local paper 2

Shopping centre 2

BUPA 1


Care Quality Assurance 1

Community House 1


HMRC 1

Source Number

Hospice 1


Leisure Centres 1

Local Councillor 1

Local support group 1

National support group 1

Payday Lenders 1

Pubs 1



Supermarkets 1

Vibrance 1

Don't know 6

None 2

Q5

What do you think would be

the best formats for such

information?

What this means:

• The majority of the respondees

stated that they would like

information via face-to-face

interactions and electronically

• The high proportion of

respondees stating

‘electronically’ is in line with the

target audience of the survey

and the main communication

channel used to promote the

survey

Option Number

Face to face 442

Electronically 434

Paper versions of information 366

Over the telephone 251

Other 40

No response 28

0 50 100 150 200 250 300 350 400 450

Face to face

Electronically

Paper versions of information

Over the telephone

Other

Q6

Would you like to be able to buy a

product or book a service (e.g. buy a

grab rail or make an appointment) at

the same time as finding the right

information or advice?

What this means:

• The vast majority (60%) stated

that they would like to be able to

buy a product or book a service

at the same time as finding the

right information or advice

• Again, this is in line with the

target audience of the survey

and the main communication

channel used to promote the

survey

• 1 in 4 also stated’ don’t know’

which is expected as many

people who responded are not

within the ‘care system’ yet

Option Number %

Yes 386 60%

No 86 13%

Don’t know 169 26%

No response 31 -

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Percentage (%)

Yes No Don't know

Q9

If there was a service that could

help you to work out what support

you need and what is available to

help you, would you be interested?

What this means:

• The vast majority (65%) stated

that they would be interested in

a service that could help them

to work out what support they

need and what is available to

help them

Option Number %

Yes 400 65%

No 53 9%


Other 44 7%

No response 60 -

0 10 20 30 40 50 60 70 80 90 100

Percentage (%)

Yes No Don't know Other

Q23

WHAT ACTIVITIES DO

THEY DO? What activities do people take part in?

What other things would they like to do?


Do you take part in any of

the following activities?

What this means:

• Of the people who responded,

the most popular activities are

‘light’ and informal exercise,

such as gardening (55%), brisk

walking (34%) and gentle

exercise (32%)

• A much smaller number take

part in organised activities, such

as organised walks (10%) and

organised sport (5%)

• The most popular activities also

tend to have no financial cost

involved

Source Number %

Gardening 306 55%

Brisk walking 187 34%

Gentle exercise 178 32%

Swimming 100 18%

Gym sessions 78 14%

Cycling 69 12%

Organised walks 58 10%

Dancing 43 8%

Keep fit classes 40 7%

Source Number %

Running 38 7%

Sport with friends 36 6%

Organised sport 28 5%

Gym sessions – Fresh Start 9 2%

Led cycle rides 6 1%

Gym sessions – Heart Smart 6 1%

Other 136 25%

No response 117 -

0 50 100 150 200 250 300 350

Gardening

Brisk walking

Gentle exercise

Swimming

Gym sessions

Cycling

Organised walks

Dancing

Keep fit classes

Running

Sport with friends

Organised sport

Gym sessions – Fresh Start

Led cycle rides

Gym sessions – Heart Smart

Other

Q13

What kind of social activities

do you regularly take part

in?

What this means:

• The vast majority of people (1 in

7) stated that they regularly ‘go

out to meet family/friends’

• More than 1 in 5 people are also

involved with ‘Voluntary and

charitable activities’ and ‘clubs’

Source Number %

Going out to meet family/friends 390 69%

Voluntary and charitable activities 152 27%

Clubs e.g. political, social, support (e.g. British Legion), sports 120 21%

Faith based activities 99 18%

Adult education 63 11%

Neighbourhood activities e.g. residents’ associations, community centres, etc. 53 9%

Lunch clubs 36 6%

Other 130 23%

No response 109 -

0 50 100 150 200 250 300 350 400 450

Going out to meet family/friends

Voluntary and charitable activities

Clubs eg political, social, support (eg British Legion), sports

Faith based activities

Adult education

Neighbourhood activities eg residents’ associations, community centres, etc

Lunch clubs

Other

Q14

Would you find information

or help with any of the

following health and fitness

issues useful?

What this means:

• 367 people stated that they

would find a ‘health check’

useful to help them access

fitness/social activities

• 195 people also stated they

would find information about

‘weight management’ useful and

210 people stated they would

find information about ‘physical

activity’ useful

• When comparing this

information to the last question -

‘lack of self-confidence’ and/or

‘poor body image’ - it appears

that people are concerned about

their health and so this stops

them accessing fitness/social

activities

0 50 100 150 200 250 300 350 400

Health Checks (to assess the risk ofheart disease, stroke and dementia)

Physical activity

Weight management

Sexual health

Stop smoking services

Other

Option Number

Health Checks (to assess the risk of heart disease, stroke and dementia) 367

Physical activity 210

Weight management 195

Sexual health 25

Stop smoking services 21

Other 44

No response 174

Q16

Where would you prefer to

get this help from?

What this means:

• The vast majority of people

stated that they would like to

receive information about health

checks, physical activity, weight

management, sexual health, or

stop smoking services, from

their GP practice

• This is in line with the general

view from earlier questions and

would be expected when

considering ‘health needs’

Option Number

GP Practice 434

NHS health clinic 196

On-line 158

Leisure centre 118

Local pharmacy 103

Home visit 103

Voluntary organisation 83

Private healthcare provider 37

Other 32

No response 104

0 50 100 150 200 250 300 350 400 450

GP Practice

NHS health clinic

On-line

Leisure centre

Local pharmacy

Home visit

Voluntary organisation

Private healthcare provider

Other

Q17

Would you be interested in

taking part in any of the

following volunteering

activities?

What this means:

• The latest majority (36%) of

people who responded stated

that they would not be

interested in taking part in any

of the volunteering activities

• However, 1 in 4 people stated

that they would be interested in

‘peer support’ and 1 in 5 people

stated that they would be

interested in offering a ‘sitting

service’

Option Number %

No 104 36%

Peer Support i.e. supporting someone in the same situation as yourself 73 25%

Sitting service - to allow someone who usually spends their time looking

after a relative or friend to have some time of their own 57 20%

Volunteer drivers 48 17%

Travel Buddies – helping someone to become confident using public

transport 40 14%

Other 49 17%

No response 382 -

No

Peer Support ie supporting someone in the same situation asyourself

Sitting service - to allow someone who usually spends their timelooking after a relative or friend to have some time of their own

Volunteer drivers

Travel Buddies – helping someone to become confident using public transport

Other

0 20 40 60 80 100 120

Q34

WHAT SUPPORT DO THEY

GET FROM FAMILY AND

FRIENDS? Do people belong to support networks or

self-management groups?


Do you have any family or

friends that could or do

provide help and support

to you?

What this means:

• The vast majority of the people

who responded (67%) stated

that they have family or friends

that could or do provide help

and support to them

• However, a significant number

(1 in 5) stated they do not

have any family or friends that

could or do provide help and

support to them

Option Number %

Yes 432 67%

No 124 19%

Don’t know 30 5%

Other 57 9%

No response 29 -

Yes No Don’t know Other

Q18

Do any of your family or

friends live close enough to

you to provide regular help

and support?

What this means:

• Although 432 people who

responded to Q18 stated that they

have family or friends that could or

do provide help and support to

them, only 378 people stated that

they live close enough to them to

provide regular help and support,

which is 54 people less

• 69 more people stated that their

family and friends do not live close

enough to them to provide regular

help and support than stated that

they do not have family or friends

that could or do provide help and

support to them in Q18, and 14

less people choose ‘don’t know’

• This suggests that this question is

more specific and made the

respondent consider the

practicalities of the support in

more detail than in Q18 – which is

a more ‘fluffy’ question

Option Number %

Yes 378 59%

No 193 30%

Don’t know 16 2%

Other 56 9%

No response 29 -


Q19

If you have a relative or friend who

helps you to stay independent is

there anything they need to help

them continue to support you?

What this means:

• Almost half of the people (45%)

who responded to this question

stated that ‘it was not relevant’

or that they relative or friend

who is providing care or

support does not need anything

to help them continue to

provide the support

Q20

Number %

Respite 16 9%

Better information and

advice 15 8%

Help with transport 11 6%

Financial support or greater

income 9 5%

More time 8 4%

Support networks,

companions or 'buddies', or

someone to talk to

7 4%

Group activities and places

to go 4 2%

More suitable housing,

accommodation or support

living arrangements

4 2%

Currently have unmet

needs 3 2%

Employment support 3 2%

Number %

Feel isolated 3 2%

Emergency help 2 1%

Emotional support and

encouragement 2 1%

Help with household chores

and gardening 2 1%

Bathing facilities 1 1%

Better long-term planning 1 1%

Debt help 1 1%

Easier processes for people

with Power of Attorney in

place

1 1%

Meals assistance 1 1%

Specific equipment 1 1%

No 36 19%

Don’t know 18 10%

Not relevant 48 26%

Respite

Better information and advice

Help with transport

Financial support or greater income

More time

Support networks, companions or 'buddies', or someone to talk to

Group activities and places to go

More suitable housing, accommodation or support living arrangements

Currently have unmet needs

Employment support

Feel isolated

Emergency help

Emotional support and encouragement

Help with household chores and gardening

Bathing facilities

Better long-term planning

Debt help

Easier processes for people with Power of Attorney in place

Meals assistance

Specific equipment

No

Don't know

Not relevant

0 10 20 30 40 50 60

Are you part of a support

network run by people with

the same condition as

yourself?

What this means:


10) stated that they are not part

of a support network which

would be expected as the vast

majority of the people who

responded (85%) stated that

their health was ‘fair’ or better

Option Number %

Yes 60 10%

No 480 80%

Don’t know 15 2%

Other 47 8%

No response 70 -

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Percentage (%)


Q21

Would you be interested in

joining and/or helping to run

such a support network?

What this means:

• 7 in 10 people who responded

stated that they would not be

interested in joining and/or

helping to run a support network

of people with the same

condition as themselves – which

is expected as the vast majority

of the people who responded

(85%) stated that their health

was ‘fair’ or better

• However, it should be noted that

1 in 5 people stated that they

would be interested in joining or

helping to run a support network

Option Number %

Yes 132 22%

No 255 43%


Other 51 9%

No response 72 -

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Percentage (%)


Q22

WHAT TRANSPORT

METHODS DO THEY USE? How do people travel around the Borough?

Is there anything that stops people from travelling

around the Borough?


What form of transport do

you currently use?

What this means:

• The significant majority of

people use a car (74%) or public

transport (bus, 64% and train,

59%) which would be expected

as most people who responded

stated that they are healthy and

have ‘low level’ or no mobility

needs

• As would also be expected, very

few people who responded

stated that they use the

specialist schemes of taxi-card

(2%) and Dial-a-Ride (2%)

Option Number %

Car 476 74%

Bus 408 64%

Train 380 59%

Tram 117 18%

Taxi 104 16%

Bicycle 51 8%

Taxi-card 15 2%

Motorbike 14 2%

Dial-a-Ride 11 2%

Other 86 13%

No response 30 -

Car

Bus

Train

Tram

Taxi

Bicycle

Taxi-card

Motorbike

Dial-a-Ride

Other

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Q24

If you currently have access to a

car, but could no longer use one in

the future, how confident are you

about using public transport?

What this means:


10) stated that they would be

confident in using public

transport if they could no longer

use a car in the future – which is

in line with the number of people

who stated that they use a train

or bus in the previous question

• Only 13% stated that they would

not be confident

• This could be expected as the

majority of people who

responded stated that they are

healthy and have ‘low level’ or

no mobility needs which would

suggest that they have not

previously experienced issues

accessing public transport

Option Number %

Very confident 199 33%

Quite confident 217 36%

Not confident at all 78 13%

Would not use public transport 35 6%

Don't know 20 3%

Other 57 9%

No response 66 -

Very confident

Quite confident

Not confident at all

Would not use public transport

Don't know

Other

0 50 100 150 200 250

Q25

If, for whatever reason, you are not

confident in using public transport

would you like to have someone who

can help you do this until you are able

to travel on your own?

What this means:

• 1 in 4 people stated that they

would like to have someone who

can help them use public

transport in order to support

them to travel on their own

Option Number %

Yes 107 25%

No 161 37%

Don’t know 78 18%

Other 86 20%

No response 240 -


Q26

WHAT AIDS AND EQUIPMENT

DO THEY USE? What aids and equipment do people already have in their

home?

Do people know where to go to buy aids and equipment if

they need it?


Do you have any of the

following equipment or aids

to help you live

independently?

What this means:

• As would be expected, the

significant majority (62%) of

people who responded to the

survey do not currently have

any equipment or aids to help

them live independently

• Of those that do, the most

popular are low level alterations

to the house – hand-rails, wet

room/shower, and equipment to

make it easier to use the

bathroom/toilet

• This is in line with 30% of

people who stated that they

have ‘mobility problems’ and

26% who stated that they have

a ‘physical disability’

Source Number %

Hand-rails 107 18%

Wet room/shower 88 15%

Equipment to make it

easier to use the

bathroom/toilet 80 14%

Alarm system if you need

help e.g. Carelink 47 8%

Stair-lift 35 6%

Ramps 23 4%

Equipment to make cooking

easier 22 4%

Source Number %

Pressure care equipment 19 3%

Hoists 17 3%

Medication reminder 13 2%

Mobility sensor 2 0%

None of these 362 62%

Other 73 12%

No response 86 -

Hand-rails

Wet room/shower

Equipment to make it easier to use the bathroom/toilet

Alarm system if you need help eg Carelink

Stair-lift

Ramps

Equipment to make cooking easier

Pressure care equipment

Hoists

Medication reminder

Mobility sensor

None of these

Other

0 50 100 150 200 250 300 350 400

Q27

Do you think you might

have need for any of these

in the future?

What this means:

• All the options were quite

popular, which would be

expected, as people are being

asked to predict their needs in

the future

Source Number %

Hand-rails 133 24%

Wet room/shower 116 21%

Equipment to make it

easier to use the

bathroom/toilet 112 20%

Alarm system if you need

help e.g. Carelink 130 24%

Stair-lift 129 24%

Ramps 54 10%

Equipment to make cooking

easier 69 13%

Source Number %

Pressure care equipment 30 5%

Hoists 34 6%

Medication reminder 75 14%

Mobility sensor 31 6%

None of these 186 34%

Other 80 15%

No response 124 -

Hand-rails

Wet room/shower

Equipment to make it easier to use the bathroom/toilet

Alarm system if you need help eg Carelink

Stair-lift

Ramps

Equipment to make cooking easier

Pressure care equipment

Hoists

Medication reminder

Mobility sensor

None of these

Other

0 20 40 60 80 100 120 140 160 180 200

Q28

Do you know where to buy

such equipment or find out

how to get them?

What this means:

• More than half of the people

who responded (53%) that they

know where to buy or where to

find out how to get such

equipment

• However, 4 in 10 stated that

they did not, which would be

expected as many (362 people)

have not previously needed to

seek equipment or aids

Option Number %

Yes, I know where to buy such equipment 140 23%

Yes, I know where to find out how to get such equipment 184 30%

No 245 40%

Don't know 61 10%

Other 33 5%

No response 57 -

Yes,I know where to buy such equipment

Yes,I know where to find out how to get such equipment

No

Don't know

Other

0 50 100 150 200 250 300

Q29

WHAT STOPS THEM

USING SERVICES? Does anything stop people accessing services or

support?


Have any of the following

prevented you from using a

service or will need to be taken

into account in the future?

What this means:

• The vast majority of people

(52%) who responded to this

question stated that financial

cost was the biggest barrier to

using a service

• Approximately a third of people

stated that they are ‘unable to

travel to the service’

Option Number %

Cost 179 52%

Unable to travel to the service 102 30%

Physical environment 43 12%

Language 21 6%

Religious or cultural requirements 6 2%

Other 109 32%

No response 327 -

Cost

Unable to travel to the service

Physical environment

Language

Religious or cultural requirements

Other

0 20 40 60 80 100 120 140 160 180 200

Q30

If you would like to take part

in fitness/social activities, do

any of the following prevent

you?

What this means:

• The most popular reason for not

taking part in fitness/social

activities is the financial cost

(180 people)

• This is followed by 116 people

stating that they have ‘nobody to

go with’

• A significant number of people

stated that they have a ‘lack of

self-confidence’ (89 people)

and/or ‘poor body image’ (56

people)

Option Number

Too expensive 180

Nobody to go with 116

Committing to long term participation 104

Lack of self-confidence 89

No facilities nearby 77

Poor body image 56

Lack of skill 28

Long waiting list 17

Other 150

No response 228

0 20 40 60 80 100 120 140 160 180 200

Too expensive

Nobody to go with

Committing to long term participation

Lack of self-confidence

No facilities nearby

Poor body image

Lack of skill

Long waiting list

Other

Q15

DO THEY PLAN FOR THE

FUTURE? Do people have plans in place if they have a sudden

deterioration in their health or condition?


If an emergency arose, such as

a sudden deterioration in your

health or condition, do you have

plans in place to deal with this?

What this means:

• The vast majority (67%) of

people who responded stated

that they do not have plans in

place if an emergency arose,

such as a sudden deterioration

in their health or condition

Option Number %

Yes 135 21%

No 424 67%

Don’t know 38 6%

Other 40 6%

No response 35 -


Q31

This document was produced by:

Education, Care and Health Services

London Borough of Bromley

Civic Centre, Stockwell Close, Bromley BR1 3UH

[email protected]

July 2014

your future. your support. your say. document sets out the findings from the ‘your future. your...

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