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2

Artificial intelligence made its way into our lives bringing tremendous benefits…

3

One of the first AI-enabled “coaches” was built by MIT Artificial Intelligence Laboratory in the 1960s

Source: http://psych.fullerton.edu/mbirnbaum/psych101/Eliza.htm


http://psych.fullerton.edu/mbirnbaum/psych101/Eliza.htm


4

With the popularity of smartphones, AI-enabled coaching apps are on the rise in the consumer sector

Motivational

coaching

Nutrition

coaching

Leadership

coaching

Sport

coaching

5

AI based tools and virtual assistants are more and more common within the candidate value chain

Note: due to space reasons, the list of AI based tools is not non exhaustive; Focus on next slides

Recruit Develop Advance

CoachBot

AI tools to screen

through application

materials, like

interviews,

résumés and

assessments, in

order to

recommend which

candidates

recruiters should

contact first

Intelligent mobile

apps that

personalizes

career

development

tailored for every

employee

Virtual assistant

that learns about

an employee’s

preferences and

interests and

recommend

existing job

opportunities and

how to navigate

future career

moves

Companies

OnboardCareer

guidanceTrain

Digital mentor

identifies the

content best suited

to students to help

fill skills gaps

AI chatbots as

"campus

coaches" for

students

providing

guidance in

enrollment,

campus life and

career services

Career Guidance

Tools based on

Artificial

Intelligence aimed

at optimizing CVs

(Vmock) or the

entire job search

path (Jobiri)

Schools/Universities

6

Technology & digitalization

Increasing job contract flexibility

Increased in retirement age

Disruption at business/market level

to 7-15times From 1 - 3

People changes jobs

more frequently

Career paths are more unpredictable. People are required to change jobs between 7 to 15 times

Note: OECD; World Employement Confederation, Bureau of Labor Statistics

7

Personalized career development cannot be a perk for the privileged few at the top

172million

unemployed

8

Job seekers

Traditional operative model

Institutions including schools, universities, employment centers, etc.

«Tech and touch» model

Digitalize career support services is crucial. AI can support both job seekers and career coaches

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So why are we so scared about technology and artificial intelligence?

Pre

occu

pa

zio

ni

Tempo

Fiducia

Fiducia nel

momento in cui

emerge una nuova

tecnologia

Panico crescente

Volontariamente o

involontariamente

un antagonista

crea attenzione

negative e i media

convogliano

l’attenzione

sull’argomento

10

The problem of perceptions while innovating: the techno-panic cycle

Con

ce

rn

Time

Trust

Trust when a new

technology

emerges

Growing panic

Voluntarily or

involuntarily an

antagonist creates

negative attention

Hysteria with escalation

of negative aspects and

discussions about

principles rather than

factual topics

Decreasing panic

Fears are lessened

and technology

becomes more

widespread. More

and more people

experience

advantages

Normality

The apocalyptic

concepts are

overcamed by the

concreteness of

the benefits

created

Information Technology & Innovation Foundation, The Privacy Panic Cycle, 2015

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One of the oldest examples of techno-panic in hystory (England 1590)

“I feel too much love for

the poors of my Country

who gain their bread

being employed in textile

sector to allocate my

money to an invention

that would lead to their

ruin”

*England 1590, Queen Elizabeth I Tudor rejects William Lee's patent for his ‘Textile machine ''

12

1964 1978 2016

Automation in Germany Progress creates

unemployment

Fired

History is repeating itself. Also in the case of automation and digitalization

13

Recognizing potential issues of AI solutions can avoid missteps during service delivery

Note: Potential issues derived from quali-quantitative interviews with 27 career coaches and professionals in the employment sector

95%Relationship

82%

Digital literacy

65%

Data

15%

Etics

Po

ten

tial

issu

es

Mit

igati

on

facto

rs

Phygital

model

Personalized

program

Business

case

Governance

Model

14

What are the possibilities? AI and career coaches can co-create personalized career plan


Content removed for confidentiality reasons.

If you are interested to know more about Jobiri

get in touch at [email protected]


15

What are the possibilities? AI and career coaches can co-create personalized career plan






16

AI can both support career coaches and job seekers proposing career goals






17

AI can pull information from multiple sources to make recommendations






18

AI can both support career coaches and job seekers providing job market insights




19

AI can benefit coaches and job seekers suggesting CV enhancements based on job description






20

AI can benefit coaches and job seekers suggesting CV enhancements based on job description






21

AI can benefit coaches and job seekers suggesting course and job offers




22

Coaches and job seekers can benefit by a tech and touch approach (it reduce distances)




23

Digitalization has

established new scenarios,

where rapidity, process

efficiency and

simplification of

procedures is the new

standard

People are increasingly

demanding, and expect the

removal of barriers and the

use of advanced tools to

speed up the search path

Job seekers are able to carry

out autonomously many

activities. Career cousellors

are the human partners to lead

job seekers through the world

of innovation and employment

Advanced

Career

Support

24-hour access, from any device and place is considered a crucial and essential factor to accelerate job search

Job seekers and coaches deserve an advanced career support solution…

24

~4.000career coaching

man-hours saved

Cutting time-consuming activities save resources to better support the neediest job seekers

25

AI can accelerate placement outcome and develops employability skills

89%

75%Found a Job thanks to Jobiri

Very usefull

Note: customers satisfaction survey based on 354 respondents

26

AI’s larger impact is in complementing and augmenting human capabilities

27

Through collaborative intelligence, humans and AI actively enhance each other’s strengths

Hu

ma

ns

AI

Sustaining 3

Explaining 2

Training 1

2

Amplifying1

3Hu

ma

ns

As

sis

tin

g A

I

Interacting

Embodying

AI A

ss

istin

g H

um

an

s

Speed

Scale

Decision making

Personalization

28

Jobiri e Fondazione Pardis: insieme per accrescere il potenziale di occupabilità di giovani e studenti

Claudio [email protected]

Let’s use AI:

Augmented Intelligence

9.817 peoplebecame unemployed in the last 30 minutes

[email protected]

Linkedin: claudiosponchioni

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